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Những nhân tố cơ bản ảnh hưởng đến sự hài lòng của du khách về chất lượng dịch vụ du lịch trên địa bàn tỉnh Đồng Nai - 11


Reliability Statistics


Cronbach's Alpha

N of Items

.672

3

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Những nhân tố cơ bản ảnh hưởng đến sự hài lòng của du khách về chất lượng dịch vụ du lịch trên địa bàn tỉnh Đồng Nai - 11


Item-Total Statistics



Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-Total Correlation

Cronbach's Alpha if Item Deleted

YTCN1

7.10

1.405

.522

.525

YTCN2

7.03

1.646

.435

.638

YTCN3

7.02

1.519

.498

.559


Reliability Statistics


Cronbach's Alpha

N of Items

.679

3


Item-Total Statistics



Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-Total Correlation

Cronbach's Alpha if Item Deleted

CNDV1

7.11

1.656

.525

.540

CNDV2

7.06

1.702

.522

.546

CNDV3

7.04

1.843

.431

.662


5.1. Phân tích thang đo biến độc lập


KMO and Bartlett's Test


Kaiser-Meyer-Olkin Measure of Sampling Adequacy.


.871


Bartlett's Test of Sphericity

Approx. Chi-Square

4400.257

df

300

Sig.

.000


Comp onent

Initial Eigenvalues

Extraction Sums of

Squared Loadings

Rotation Sums of Squared

Loadingsa

Total

% of

Variance

Cumulat

ive %

Total

% of

Variance

Cumulat

ive %

Total

% of

Variance

Cumulat

ive %

1

8.084

32.338

32.338

8.084

32.338

32.338

5.381

21.522

21.522

2

2.429

9.715

42.053

2.429

9.715

42.053

3.275

13.101

34.624

3

2.048

8.190

50.243

2.048

8.190

50.243

2.550

10.200

44.824

4

1.806

7.222

57.465

1.806

7.222

57.465

2.067

8.270

53.093

5

1.610

6.440

63.905

1.610

6.440

63.905

2.001

8.003

61.096

6

1.143

4.571

68.476

1.143

4.571

68.476

1.845

7.379

68.476

7

.873

3.492

71.968







8

.700

2.800

74.768







9

.631

2.525

77.293







10

.620

2.479

79.772







11

.602

2.410

82.182







12

.546

2.184

84.366







13

.537

2.147

86.513







14

.504

2.016

88.529







15

.452

1.810

90.339







16

.431

1.725

92.064







17

.394

1.577

93.641







18

.363

1.453

95.095







19

.347

1.389

96.483







20

.263

1.053

97.536







21

.194

.776

98.312







22

.144

.578

98.889







23

.123

.492

99.382







24

.084

.337

99.719







25

.070

.281

100.000







Extraction Method: Principal Component Analysis.



Component

1

2

3

4

5

6

KNDU1

.893






KNDU3

.888






KNDU7

.836






KNDU2

.832






KNDU4

.768






KNDU5

.766






KNDU6

.743






CSHT1


.877





CSHT2


.866





CSHT4


.809





CSHT3


.806





TNDP2



.784




TNDP1



.749




TNDP4



.697




TNDP3



.692




ANAT3




.731



ANAT2




.727



ANAT4




.681



ANAT1




.607



GCDV1





.819


GCDV2





.794


GCDV3





.770


YTCN3






.737

YTCN1






.684

YTCN2






.677

Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.

a. Rotation converged in 6 iterations.


KMO and Bartlett's Test


Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.651


Bartlett's Test of Sphericity

Approx. Chi-Square

13.632

df

3

Sig.

.000


Total Variance Explained


Comp onent

Initial Eigenvalues

Extraction Sums of Squared

Loadings

Total

% of

Variance

Cumulative

%

Total

% of

Variance

Cumulative

%

1

1.830

60.987

60.987

1.830

60.987

60.987

2

.665

22.164

83.151




3

.505

16.849

100.000




Extraction Method: Principal Component Analysis.


Component Matrixa



Component

1

CNDV2

.809

CNDV3

.806

CNDV1

.726

Extraction Method: Principal Component Analysis.

a. 1 components extracted.


6.1. Phân tích tương quan Person

Correlations



CNDV

CSHT

ANAT

KNDU

GCDV

TNDP

YTCN


CNDV

Pearson

Correlation

1

.646**

.309**

.674**

.081

.624**

.504**

Sig. (2-tailed)


.000

.000

.000

.171

.000

.000

N

290

290

290

290

290

290

290


CSHT

Pearson

Correlation

.646**

1

.234**

.476**

.013

.436**

.335**

Sig. (2-tailed)

.000


.000

.000

.829

.000

.000

N

290

290

290

290

290

290

290


ANAT

Pearson

Correlation

.309**

.234**

1

.219**

.097

.239**

.105

Sig. (2-tailed)

.000

.000


.000

.098

.000

.073

N

290

290

290

290

290

290

290


KNDU

Pearson

Correlation

.674**

.476**

.219**

1

-.025

.401**

.526**

Sig. (2-tailed)

.000

.000

.000


.670

.000

.000

N

290

290

290

290

290

290

290


GCDV

Pearson

Correlation

.081

.013

.097

-.025

1

.001

.077

Sig. (2-tailed)

.171

.829

.098

.670


.985

.191

N

290

290

290

290

290

290

290


TNDP

Pearson

Correlation

.624**

.436**

.239**

.401**

.001

1

.354**

Sig. (2-tailed)

.000

.000

.000

.000

.985


.000

N

290

290

290

290

290

290

290


YTCN

Pearson

Correlation

.504**

.335**

.105

.526**

.077

.354**

1

Sig. (2-tailed)

.000

.000

.073

.000

.191

.000


N

290

290

290

290

290

290

290

**. Correlation is significant at the 0.01 level (2-tailed).


Model Summaryb


Model

R

R

Square

Adjusted R Square

Std. Error of the Estimate

Durbin- Watson

1

.832a

.693

.686

.342

2.098

a. Predictors: (Constant), YTCN, TNDP, ANAT, GCDV, KNDU, CSHT


b. Dependent Variable: CNDV


ANOVAa


Model

Sum of Squares

df

Mean Square

F

Sig.


1

Regression

74.749

6

12.458

106.247

.000b

Residual

33.184

283

.117



Total

107.933

289




a. Dependent Variable: CNDV


b. Predictors: (Constant), YTCN, TNDP, ANAT, GCDV, KNDU, CSHT

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