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PHỤ LỤC 3. KẾT QUẢ PHÂN TÍCH CRONBACH’S ALPHA

- Chương trình đào tạo

Reliability Statistics

Cronbach's Alpha

N of Items

,785

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Item-Total Statistics

Scale Mean if Item Deleted	Scale Variance if Item Deleted	Corrected Item-Total Correlation	Cronbach's Alpha if Item Deleted
CTĐT1	16,7235	6,959	,615	,734
CTĐT2	17,0882	6,223	,595	,733
CTĐT3	17,0941	7,364	,432	,782
CTĐT4	17,3412	5,989	,552	,753
CTĐT5	17,0706	6,101	,646	,715

Cronbach's Alpha

N of Items

,789

- Đội ngũ giảng viên Reliability Statistics

Item-Total Statistics

Scale Mean if Item Deleted	Scale Variance if Item Deleted	Corrected Item-Total Correlation	Cronbach's Alpha if Item Deleted
ĐNGV1	12,2765	4,604	,583	,746
ĐNGV2	12,4706	4,203	,619	,725
ĐNGV3	12,5000	4,062	,611	,730
ĐNGV4	12,6588	4,167	,582	,745

Cronbach's Alpha

N of Items

,851

- Cơ sở vật chất Reliability Statistics

Item-Total Statistics

Scale Mean if Item Deleted	Scale Variance if Item Deleted	Corrected Item-Total Correlation	Cronbach's Alpha if Item Deleted
CSVC1	18,3059	15,930	,603	,833
CSVC2	18,3412	16,214	,587	,836
CSVC3	18,1294	16,303	,594	,834
CSVC4	18,3765	16,343	,622	,830
CSVC5	18,5353	14,735	,721	,810
CSVC6	18,2235	15,145	,689	,816

Cronbach's Alpha

N of Items

,831

- Năng lực phục vụ Reliability Statistics

Item-Total Statistics

Scale Mean if Item Deleted	Scale Variance if Item Deleted	Corrected Item-Total Correlation	Cronbach's Alpha if Item Deleted
NLPV1	12,8765	3,801	,724	,766
NLPV2	13,1176	3,726	,647	,792
NLPV3	13,0941	3,092	,735	,752
NLPV4	13,5176	3,730	,563	,830

- Sự hài lòng

Reliability Statistics

Cronbach's Alpha

N of Items

,874

Item-Total Statistics

Scale Mean if Item Deleted	Scale Variance if Item Deleted	Corrected Item-Total Correlation	Cronbach's Alpha if Item Deleted
HL1	22,5412	6,522	,646	,858
HL2	22,7706	6,095	,711	,846
HL3	22,7647	6,169	,697	,849
HL4	22,8588	6,441	,612	,864
HL5	22,5882	6,540	,638	,859
HL6	22,4765	6,582	,793	,838

PHỤ LỤC 4. KẾT QUẢ PHÂN TÍCH NHÂN TỐ EFA

1. Phân tích nhân tố khám phá cho biến độc lập

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

,829
Bartlett's Test of Approx. Chi-Square	1247,189
Sphericity df	171
Sig.	,000

Total Variance Explained

Com pone

Initial		Eigenvalues	Extraction Sums of Squared Loadings			Rotation Sums of Squared Loadings
Total	% of Variance	Cumula tive %	Total	% of Varianc e	Cumula tive %	Total	% of Variance	Cumula tive %
1	4,852	25,539	25,539	4,852	25,539	25,539	3,473	18,281	18,281
2	3,384	17,811	43,350	3,384	17,811	43,350	2,792	14,694	32,975
3	1,854	9,758	53,108	1,854	9,758	53,108	2,788	14,673	47,648
4	1,409	7,418	60,526	1,409	7,418	60,526	2,447	12,877	60,526
5	,926	4,872	65,398
6	,827	4,350	69,748
7	,712	3,750	73,498
8	,607	3,195	76,692
9	,556	2,927	79,620
10	,547	2,880	82,500
11	,473	2,488	84,987
12	,448	2,357	87,344
13	,434	2,286	89,630
14	,422	2,220	91,850
15	,374	1,967	93,818
16	,354	1,863	95,681
17	,295	1,554	97,235
18	,280	1,472	98,707
19	,246	1,293	100,000

Extraction Method: Principal Component Analysis.

Rotated Component Matrixa

Component
1	2	3	4
CSVC5	,822
CSVC6	,800
CSVC4	,747
CSVC3	,726
CSVC1	,725
CSVC2	,713
CTĐT5		,802
CTĐT1		,746
CTĐT2		,741
CTĐT4		,670
CTĐT3		,616
NLPV3			,854
NLPV1			,814
NLPV2			,780
NLPV4			,691
ĐNGV1				,799
ĐNGV2				,774
ĐNGV4				,714
ĐNGV3				,656

2. Phân tích nhân tố khám phá cho biến phụ thuộc

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

,866
Bartlett's Test of Approx. Chi-Square	495,579
Sphericity df	15
Sig.	,000

Total Variance Explained

Component

Initial Eigenvalues			Extraction Sums of Squared Loadings
Total	% of Variance	Cumulative %	Total	% of Variance	Cumulative %
1	3,741	62,345	62,345	3,741	62,345	62,345
2	,707	11,786	74,131
3	,526	8,771	82,902
4	,432	7,195	90,097
5	,360	5,998	96,095
6	,234	3,905	100,000

Extraction Method: Principal Component Analysis.

Component Matrixa

Component
1
HL6	,874
HL2	,813
HL3	,797
HL1	,771
HL5	,753
HL4	,721

PHỤ LỤC 5. KẾT QUẢ PHÂN TÍCH HỒI QUY

- Phân tích tương quan biến tổng (Chưa loại biến)

Correlations

HL	CSVC	CTĐT	NLPV	ĐNGV
	Pearson Correlation	1	,120	,432**	,635**	,571**
HL	Sig. (2-tailed)		,118	,000	,000	,000
	N	170	170	170	170	170
	Pearson Correlation	,120	1	,079	,050	,064
CSVC	Sig. (2-tailed)	,118		,309	,517	,408
	N	170	170	170	170	170
	Pearson Correlation	,432**	,079	1	,355**	,381**
CTĐT	Sig. (2-tailed)	,000	,309		,000	,000
	N	170	170	170	170	170
	Pearson Correlation	,635**	,050	,355**	1	,480**
NLPV	Sig. (2-tailed)	,000	,517	,000		,000
	N	170	170	170	170	170
	Pearson Correlation	,571**	,064	,381**	,480**	1
ĐNGV	Sig. (2-tailed)	,000	,408	,000	,000
	N	170	170	170	170	170

**. Correlation is significant at the 0.01 level (2-tailed).

- Phân tích hồi quy (Chưa loại biến)

Model Summaryb

Model

R Square

Adjusted R Square

Std. Error of the Estimate

Durbin- Watson

,722a

,522

,510

,34948

1,852

ANOVAa

Model

Sum of Squares	df	Mean Square	F	Sig.
	Regression	21,992	4	5,498	45,017	,000b
1	Residual	20,152	165	,122
	Total	42,144	169

Coefficientsa

Model

Unstandardize d Coefficients		Standardized Coefficients	t	Sig.	Collinearity Statistics
B	Std. Error	Beta	t	Sig.	Toler ance	VIF
	(Constant)	1,357	,260		5,220	,000
	CSVC	,043	,034	,067	1,244	,215	,992	1,008
1	CTĐT	,129	,048	,160	2,685	,008	,814	1,228
	NLPV	,350	,051	,431	6,864	,000	,735	1,361
	ĐNGV	,225	,048	,299	4,708	,000	,718	1,392

- Phân tích tương quan biến tổng (Đã loại biến)

Correlations

HL	CTĐT	NLPV	ĐNGV
	Pearson Correlation	1	,432**	.635**	,571**
HL	Sig. (2-tailed)		,000	,000	,000
	N	170	170	170	170
	Pearson Correlation	,432**	1	,355**	,381**
CTĐT	Sig. (2-tailed)	,000		,000	,000
	N	170	170	170	170
	Pearson Correlation	,635**	,355**	1	,480**
NLPV	Sig. (2-tailed)	,000	,000		,000
	N	170	170	170	170
	Pearson Correlation	,571**	,381**	,480**	1
ĐNGV	Sig. (2-tailed)	,000	,000	,000
	N	170	170	170	170

**. Correlation is significant at the 0.01 level (2-tailed).