Giải pháp thu hút khách du lịch nước ngoài quay trở lại Việt Nam trường hợp nghiên cứu khu du lịch SaPa - 15




lai






38

Tôi sẽ quay trở lại SaPa trong tương lai gần






39

Tôi sẽ tìm hiểu nhiều hơn về sản phẩm và dịch vụ tại SaPa trong tương lai






40

Tôi sẽ ở SaPa lâu hơn trong lần du lịch SaPa tiếp theo






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Giải pháp thu hút khách du lịch nước ngoài quay trở lại Việt Nam trường hợp nghiên cứu khu du lịch SaPa - 15

Phần 3: Thông tin cá nhân


Giới tính: Nam Nữ Độ tuổi:

< 23 23 – 40


41 – 50 > 50


Nghề nghiệp:


Học sinh/sinh viên Nhân viên văn phòng


Kinh doanh/nghề tự do Nội trợ/về hưu Thu nhập:

< 500$ 500$ – 1500$


1500$ - 3000$ > 3000$


Trân trọng cảm ơn!


QUESTIONNAIRE

INVESTIGATION OF THE SATISFACTION LEVEL OF TOURISTS FOR SAPA DESTINATION

--------------------


(Please take a moment to help us complete the questionnaire below. All information you provide will be kept completely in secret and used only within the framework of this study)

-------------


Part 1: Investigate the status of foreign tourists' experience at SaPa destination

1. What do you come to SaPa for?

(***) You can choose more than one answer


Go out / travel

Working

Visiting friends / relatives


2. How do you know SaPa?

(***) You can choose more than one answer


Journal of tourism

Internet / Social network (Facebook, Instagram, Twitter, ...)

Referral friends

SaPa is in my tour package in Vietnam


3. From Hanoi to SaPa, what kind of transportation do you use?

(***) You can choose more than one answer


Train / Coach

Private cars

Tour car

Taxi


4. In SaPa, what kind of vehicles do you move? (***) You can choose more than one answer

Private cars


Motorcycle


Tour car


Taxi


5. What kind of accommodation do you choose in SaPa? (***) You can choose more than one answer

Resort


Hotel 1-3 stars


4-5 star hotel


Homestay


6. How long do you stay in SaPa?


(***) You can choose more than one answer


1 day


2 days


3 days


More than 3 days


Part 2: Assessing the satisfaction of international tourists with destination SaPa


(Please indicate your rating on the following content by ticking on the corresponding box from 1 -> 5 with 1 = Strongly disagree, 2 = Disagree, 3 = Normal , 4 = Agree and 5 = Strongly agree.





1

2

3

4

5


Transportation






7

The availability of transportation to SaPa






8

Quality of transportation to SaPa






9

The drivers control the vehicles very safely






10

SaPa transportation system






11

The quality of transportation in SaPa is very good, easy to go







Accommodation






12

Many hotels, motels in SaPa have a natural view






13

The hotels, motels is often beautifully decorated






14

Hotels, motels offer many accompanying services: car rent, laundry, tours of attractions, ...






15

The quality of accommodation services is generally good






16

Staff is friendly and enthusiastic







Local cuisine






17

Services at restaurants and food stores are very professional






18

SaPa has many unique and special dishes that are hard to find in other destinations






19

SaPa has a variety of dishes from different cultures






20

Raw salmon food at restaurants is often very fresh






21

Dishes are prepared by local people







Events and entertainment






22

SaPa has world famous attractions: Fansipan






23

SaPa is a vibrant city at night








24

Massage services are very developed in SaPa






25

Souvenir shop in SaPa sells a variety of traditional items






26

SaPa organizes many markets with unique culture







Natural landscape






27

SaPa has many natural beauty scenes






28

The atmosphere in SaPa is very airy and fresh






29

Most places of interest are close to nature






30

The scenery (mountains, lakes) is important for my vacation







Socio-Culture






31

SaPa culture is very attractive to tourists






32

SaPa still preserves the traditional culture until now






33

People in SaPa in general are friendly and enthusiastic






34

SaPa is generally a safe destination







Visitors’ satisfaction






35

Overall, I was pleased to travel in SaPa







Destination Image






36

I think SaPa is a famous destination







Return potential of tourists






37

SaPa will be a priority destination for me in the future






38

I will return to SaPa in the near future






39

I will learn more about products and services in SaPa in the future






40

I will stay in SaPa longer next time







Part 3: Personal Information


Sex: Male Female Age:

< 23 23 – 40


41 – 50 > 50


Occupation:


Pupil/University student Office staff


Businessman/freelance Homemaker/Retirement Income:

< 500$ 500$ – 1500$


1500$ - 3000$ > 3000$


Thank you for your cooperation!

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