Giải pháp thu hút khách du lịch nước ngoài quay trở lại Việt Nam trường hợp nghiên cứu khu du lịch SaPa

Tôi sẽ quay trở lại SaPa trong tương lai gần

Tôi sẽ tìm hiểu nhiều hơn về sản phẩm và dịch vụ tại SaPa trong tương lai

Tôi sẽ ở SaPa lâu hơn trong lần du lịch SaPa tiếp theo

Có thể bạn quan tâm!

Xem toàn bộ 120 trang tài liệu này.

Phần 3: Thông tin cá nhân

Giới tính:  Nam  Nữ Độ tuổi:

 < 23  23 – 40

 41 – 50  > 50

Nghề nghiệp:

 Học sinh/sinh viên  Nhân viên văn phòng

 Kinh doanh/nghề tự do  Nội trợ/về hưu Thu nhập:

 < 500$  500$ – 1500$

 1500$ - 3000$  > 3000$

Trân trọng cảm ơn!

QUESTIONNAIRE

INVESTIGATION OF THE SATISFACTION LEVEL OF TOURISTS FOR SAPA DESTINATION

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(Please take a moment to help us complete the questionnaire below. All information you provide will be kept completely in secret and used only within the framework of this study)

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Part 1: Investigate the status of foreign tourists' experience at SaPa destination

1. What do you come to SaPa for?

(***) You can choose more than one answer

 Go out / travel

 Working

 Visiting friends / relatives

2. How do you know SaPa?

(***) You can choose more than one answer

 Journal of tourism

 Internet / Social network (Facebook, Instagram, Twitter, ...)

 Referral friends

 SaPa is in my tour package in Vietnam

3. From Hanoi to SaPa, what kind of transportation do you use?

(***) You can choose more than one answer

 Train / Coach

 Private cars

 Tour car

 Taxi

4. In SaPa, what kind of vehicles do you move? (***) You can choose more than one answer

Private cars

Motorcycle

Tour car

Taxi

5. What kind of accommodation do you choose in SaPa? (***) You can choose more than one answer

Resort

Hotel 1-3 stars

4-5 star hotel

Homestay

6. How long do you stay in SaPa?

(***) You can choose more than one answer

1 day

2 days

3 days

More than 3 days

Part 2: Assessing the satisfaction of international tourists with destination SaPa

(Please indicate your rating on the following content by ticking on the corresponding box from 1 -> 5 with 1 = Strongly disagree, 2 = Disagree, 3 = Normal , 4 = Agree and 5 = Strongly agree.

	1	2	3	4	5
	Transportation
7	The availability of transportation to SaPa
8	Quality of transportation to SaPa
9	The drivers control the vehicles very safely
10	SaPa transportation system
11	The quality of transportation in SaPa is very good, easy to go
	Accommodation
12	Many hotels, motels in SaPa have a natural view
13	The hotels, motels is often beautifully decorated
14	Hotels, motels offer many accompanying services: car rent, laundry, tours of attractions, ...
15	The quality of accommodation services is generally good
16	Staff is friendly and enthusiastic
	Local cuisine
17	Services at restaurants and food stores are very professional
18	SaPa has many unique and special dishes that are hard to find in other destinations
19	SaPa has a variety of dishes from different cultures
20	Raw salmon food at restaurants is often very fresh
21	Dishes are prepared by local people
	Events and entertainment
22	SaPa has world famous attractions: Fansipan
23	SaPa is a vibrant city at night

Massage services are very developed in SaPa
25	Souvenir shop in SaPa sells a variety of traditional items
26	SaPa organizes many markets with unique culture
	Natural landscape
27	SaPa has many natural beauty scenes
28	The atmosphere in SaPa is very airy and fresh
29	Most places of interest are close to nature
30	The scenery (mountains, lakes) is important for my vacation
	Socio-Culture
31	SaPa culture is very attractive to tourists
32	SaPa still preserves the traditional culture until now
33	People in SaPa in general are friendly and enthusiastic
34	SaPa is generally a safe destination
	Visitors’ satisfaction
35	Overall, I was pleased to travel in SaPa
	Destination Image
36	I think SaPa is a famous destination
	Return potential of tourists
37	SaPa will be a priority destination for me in the future
38	I will return to SaPa in the near future
39	I will learn more about products and services in SaPa in the future
40	I will stay in SaPa longer next time

Part 3: Personal Information

Sex:  Male  Female Age:

 < 23  23 – 40

 41 – 50  > 50

Occupation:

 Pupil/University student  Office staff

 Businessman/freelance  Homemaker/Retirement Income:

 < 500$  500$ – 1500$

 1500$ - 3000$  > 3000$

Thank you for your cooperation!