Giải pháp nâng cao chất lượng dịch vụ internet banking tại Ngân hàng TMCP Xuất nhập khẩu Việt Nam - 13

.270

1.285

96.788

19

.245

1.166

97.954

20

.226

1.076

99.031

21

.204

.969

100.000

Extraction Method: Principal Component Analysis.

Component

1

2

3

4

5

E1

.056

.241

.101

.749

.128

E2

.171

.206

.220

.640

.132

E3

.164

.122

.182

.809

.006

E4

.005

-.042

-.105

.700

.404

A1

.166

.838

.128

.058

.160

A2

.147

.819

.090

.104

.212

A3

.186

.660

.137

.199

.156

A4

.394

.640

.063

.274

.084

R1

.171

.287

.640

.306

-.036

R2

.120

.030

.603

.203

.097

R3

.112

.031

.845

-.077

.102

R4

.038

.213

.828

.106

.186

C1

.166

.297

.252

.098

.737

C2

.239

.130

.267

.230

.694

C3

.254

.216

.024

.215

.760

S1

.701

.214

.101

.012

.148

S2

.619

.283

-.013

.163

.006

S3

.599

.463

.263

.119

-.018

S4

.549

-.011

.519

-.027

.262

S5

.708

.048

.153

.171

.243

S6

.661

.130

.100

.062

.183

Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.

a. Rotation converged in 6 iterations.

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.683

Bartlett's Test of Sphericity

Approx. Chi-Square

308.278

df

3

Sig.

.000

Compon ent

Initial Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative %

Total

% of Variance

Cumulative %

1

2.328

77.602

77.602

2.328

77.602

77.602

2

.478

15.924

93.526

3

.194

6.474

100.000

Extraction Method: Principal Component Analysis.

Component

1

Q1

.902

Q2

.924

Q3

.813

Extraction Method: Principal Component Analysis.

a. 1 components extracted.

Model

R

R Square

Adjusted R Square

Std. Error of the Estimate

Change Statistics

Durbin- Watson

R Square

Change

F Change

df1

df2

Sig. F

Change

1

.705a

.497

.484

.46296

.497

39.155

5

198

.000

1.994

a. Predictors: (Constant), chiphi, khanangdapung, desudung, sudambao, dichvukhachhang

b. Dependent Variable: chatluongdichvu

Model

Sum of Squares

df

Mean Square

F

Sig.

1

Regression

41.961

5

8.392

39.155

.000a

Residual

42.438

198

.214

Total

84.398

203

a. Predictors: (Constant), chiphi, khanangdapung, desudung, sudambao, dichvukhachhang

b. Dependent Variable: chatluongdichvu

Model

Unstandardized Coefficients

Standardized Coefficients

t

Sig.

95% Confidence Interval for B

Collinearity Statistics

B

Std. Error

Beta

Lower Bound

Upper Bound

Tolerance

VIF

1

(Constant)

-.362

.302

-1.201

.231

-.957

.232

sudambao

.345

.075

.298

4.578

.000

.196

.493

.598

1.672

khanangdapung

.303

.065

.273

4.640

.000

.174

.431

.735

1.360

desudung

.234

.066

.209

3.514

.001

.102

.365

.714

1.400

dichvukhachhan g

.184

.080

.155

2.295

.023

.026

.343

.559

1.788

chiphi

.004

.069

.004

.063

.950

-.132

.141

.574

1.743

a. Dependent Variable: chatluongdichvu

Levene's Test for Equality of Variances

t-test for Equality of Means

F

Sig.

t

df

Sig. (2-

tailed)

Mean Differenc e

Std. Error Difference

95% Confidence Interval of the Difference

Lower

Upper

sudambao

Equal variances assumed

.181

.671

1.460

202

.146

.11383

.07797

-.03990

.26757

Equal variances not assumed

1.461

201.427

.145

.11383

.07789

-.03975

.26741

khanangda pung

Equal variances assumed

1.567

.212

-.389

202

.698

-.03172

.08162

-.19266

.12922

Equal variances not assumed

-.386

189.506

.700

-.03172

.08220

-.19386

.13042

desudung

Equal variances assumed

.078

.781

.104

202

.918

.00842

.08125

-.15177

.16862

Equal variances not assumed

.103

193.618

.918

.00842

.08166

-.15264

.16949

dichvukhac hhang

Equal variances assumed

.133

.716

-.146

202

.884

-.01110

.07603

-.16103

.13882

Equal variances not assumed

-.146

197.541

.884

-.01110

.07625

-.16147

.13927

chiphi

Equal variances assumed

.083

.773

.636

202

.525

.05532

.08694

-.11611

.22675

Equal variances not assumed

.636

200.73

.525

.05532

.08694

-.11612

.22676

Levene Statistic

df1

df2

Sig.

sudambao

2.122

3

200

.099

khanangdapung

.428

3

200

.733

desudung

1.105

3

200

.348

dichvukhachhang

.950

3

200

.417

chiphi

.945

3

200

.420

chatluongdichvu

2.189

3

200

.091

Sum of Squares

df

Mean Square

F

Sig.

sudambao

Between Groups

.580

3

.193

.618

.604

Within Groups

62.607

200

.313

Total

63.187

203

khanangdapung

Between Groups

.558

3

.186

.546

.651

Within Groups

68.019

200

.340

Total

68.577

203

desudung

Between Groups

.391

3

.130

.386

.763

Within Groups

67.509

200

.338

Total

67.900

203

dichvukhachhang

Between Groups

.523

3

.174

.592

.621

Within Groups

58.950

200

.295

Total

59.473

203

chiphi

Between Groups

.286

3

.095

.245

.865

Within Groups

77.621

200

.388

Total

77.906

203

chatluongdichvu

Between Groups

1.640

3

.547

1.321

.269

Within Groups

82.758

200

.414

Sum of Squares

df

Mean Square

F

Sig.

sudambao

Between Groups

.580

3

.193

.618

.604

Within Groups

62.607

200

.313

Total

63.187

203

khanangdapung

Between Groups

.558

3

.186

.546

.651

Within Groups

68.019

200

.340

Total

68.577

203

desudung

Between Groups

.391

3

.130

.386

.763

Within Groups

67.509

200

.338

Total

67.900

203

dichvukhachhang

Between Groups

.523

3

.174

.592

.621

Within Groups

58.950

200

.295

Total

59.473

203

chiphi

Between Groups

.286

3

.095

.245

.865

Within Groups

77.621

200

.388

Total

77.906

203

chatluongdichvu

Between Groups

1.640

3

.547

1.321

.269

Within Groups

82.758

200

.414

Total

84.398

203

Levene Statistic

df1

df2

Sig.

sudambao

1.315

3

200

.271

khanangdapung

1.249

3

200

.293

desudung

.554

3

200

.646

dichvukhachhang

.194

3

200

.900

chiphi

.101

3

200

.959

chatluongdichvu

4.274

3

200

.006