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Đánh giá chất lượng dịch vụ tiệc cưới của Công ty dịch vụ du lịch Phú Thọ - 12



q8



.495





.497


q26


.470


q29

.415

.437


q28



.668

q25



.539

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Đánh giá chất lượng dịch vụ tiệc cưới của Công ty dịch vụ du lịch Phú Thọ - 12

Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization a.Rotation converged in 9 iterations


Lần 2:


KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Samplinng


Adequacy

.879

Bartlett's Test of Approx.Chi-Square

2064.031

Sphericity df

351

Sig.

.000


Rotated Component Matrix(a)


Component

1

2

3

4

5

6

7

q2

.757







q3

.628







q5

.625







q4

.624







q27

.600







q11


.701






q10


.670






q6


.633






q13


.585






q30

.438

.564






q12


.538






q14



.686





q16



.683





q18



.633





q20



.625





q34




.717




q33




.658




q25




.617




q31




.517




q24




.411




q23





.778



q21





.742



q22





.675



q38






.769


q39






.694


q7







.734

q28







-.479

Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization


a.Rotation converged in 8 iterations


Lần 3:


KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Samplinng


Adequacy

.874

Bartlett's Test of Approx.Chi-Square

1798.553

Sphericity df

276

Sig.

.000


Rotated Component Matrix(a)


Component

1

2

3

4

5

6

q14

.753






q18

.643






q16

.593






q20

.542






q13

.465






q2


.761





q4


.714





q3


.632





q5


.590





q27

.445

.567





q7



.658




q10



.642




q11



.599




q6



.588




q12



.529




q34




.743



q33




.732



q31




.581



q25




.554



q23





.781


q21





.747


q22





.679


q39






.779

q38






.732

Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization a.Rotation converged in 10 iterations


Lần 4:


KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Samplinng


Adequacy

.862

Bartlett's Test of Approx.Chi-Square

1520.869

Sphericity df

231

Sig.

.000


Total Variance Explained


Component

Initial Eigenvalues

Extraction Sums of Squared Loadings

Rotation Sums of Squared Loadings


Total

% of

Variance

Cumulative

%


Total

% of

Variance

Cumulative

%


Total

% of

Variance

Cumulative

%

1

6.499

29.542

29.542

6.499

29.542

29.542

2.541

11.549

11.549

2

1.597

7.261

36.802

1.597

7.261

36.802

2.430

11.043

22.592

3

1.476

6.711

43.513

1.476

6.711

43.513

2.352

10.693

33.285

4

1.306

5.939

49.452

1.306

5.939

49.452

2.180

9.908

43.193

5

1.187

5.396

54.848

1.187

5.396

54.848

2.109

9.587

52.780

6

1.072

4.873

59.721

1.072

4.873

59.721

1.527

6.941

59.721

7

.962

4.375

64.096







8

.848

3.853

67.949







9

.798

3.626

71.575







10

.747

3.396

74.971







11

.630

2.865

77.836







12

.588

2.673

80.509







13

.583

2.651

83.160







14

.534

2.427

85.587







15

.506

2.302

87.889







16

.481

2.185

90.074







17

.456

2.072

92.146







18

.415

1.886

94.032







19

.388

1.765

95.797







20

.345

1.569

97.367







21

.312

1.419

98.786







22

.267

1.214

100.000







Extraction Method: Principal Component Analysis


Rotated Component Matrix(a)


Component

1

2

3

4

5

6

q14

.754






q18

.660





q16

.650





q20

.588





q2


.784




q4


.725




q3


.599




q5


.570




q7



.662



q10



.649



q11



.604



q6



.593



q12



.525



q23




.784


q21




.749


q22




.686


q34





.750

q33





.733



q31





.579


q25

.560


q39


.779

q38


.747

Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization a.Rotation converged in 8 iterations

PHÂN TÍCH HỒI QUY


Model Summary


Model


R


R Square

Adjusted

R Square

Std. Error of

the Estimated

1

.795a

.683

.669

.39338

a.Predictors: (Constant), TIEPCAN,PTHH,DONGCAM,TINCAY,DAPUNG,PHUCVU

ANOVAb


Model

Sum of

Squares


df

Mean

Square


F


Sig.

1

Regression

792.265

6

132.044

33.231

.000a


Residual

846.367

213

3.974




Total

1638.632

219




a.Predictors: (Constant), TIEPCAN,PTHH,DONGCAM,TINCAY,DAPUNG,PHUCVU

b.Dependent Variable: THOAMAN


Coefficients a



Model

Unstandardized Coefficients


Unstandardized Coefficients


t


Sig.

B

Std.Error

Beta

1

(Constant)

.641

.993


.646

.519


TINCAY

.312

.062

.320

5.052

.000


DAPUNG

.224

.053

.264

4.194

.000


PHUCVU

.260

.063

.061

2.952

.022


DONGCAM

.078

.075

.015

3.246

.006


PTHH

.201

.068

.174

2.953

.003


TIEPCAN

.161

.092

.095

1.743

.000

a.Dependent Variable: THOAMAN

PHÂN TÍCH ONEWAY ANOVA

Kiểm định sự khác biệt giới tính



THOAMAN

Descriptives



N


Mean


Std.

Deviation


Std.Error

95% Confidence Interval for Mean


Lower Bound


Upper Bound

nam

102

13.8235

2.73015

.27032

13.2873

14.3598

nu

118

13.4831

2.74168

.25239

12.9832

13.9829

Total

220

13.6409

2.73539

.18442

13.2774

14.0044


Test of Homogeneity of Variances

THOAMAN

Levene Statistic


df1


df2


Sig.

.056

1

218

.813



THOAMAN

ANOVA


Sum of Squares


df

Mean Squares


F


Sig.

Between Groups

6.342

1

6.342

.847

.358

Within Groups

1632.290

218

7.488



Total

1638.632

219





Kiểm định sự khác biệt đối tượng khách



THOAMAN

Descriptives



N


Mean


Std.

Deviation


Std.Error

95% Confidence Interval for Mean

Lower

Bound

Upper

Bound

Khach tham du tiec cuoi

172

13.4942

2.66995

.20358

13.0923

13.8960

Da tung dat tiec cuoi

48

14.1667

2.92701

.42248

13.3168

15.0166

Total

220

13.6409

2.73539

.18442

13.2774

14.0044


Test of Homogeneity of Variances

THOAMAN

Levene Statistic


df1


df2


Sig.

.020

1

218

.886



THOAMAN

ANOVA


Sum of Squares


df

Mean Squares


F


Sig.

Between Groups

16.971

1

16.971

2.281

.132

Within Groups

1621.661

218

7.439



Total

1638.632

219





Kiểm định sự khác biệt về độ tuổi



THOAMAN

Descriptives



N


Mean


Std. Deviation


Std.Error

95% Confidence Interval for Mean

Lower Bound

Upper Bound

<25

66

13.7273

2.32409

.28608

13.1559

14.2986

25 – 34

121

13.6116

2.83834

.25803

13.1007

14.1225

35 – 44

17

13.5882

2.80755

.68093

12.1447

15.0317

>=45

16

13.5625

3.59572

.89893

11.6465

15.4785

Total

220

13.6409

2.73539

.18442

13.2774

14.0044


Test of Homogeneity of Variances

THOAMAN

Levene Statistic


df1


df2


Sig.

1 .888

3

216

.133



THOAMAN

ANOVA


Sum of Squares


df

Mean Squares


F


Sig.

Between Groups

.742

31

.247

.033

.992

Within Groups

1637.890

216

7.583



Total

1638.632

219





Kiểm định sự khác biệt về trình độ văn hóa



THOAMAN

Descriptives



N


Mean


Std.

Deviation


Std.Error

95% Confidence Interval for Mean

Lower

Bound

Upper

Bound

Lao dong pho thong

12

13.5000

1.97714

.57075

12.2438

14.7562

Trung cap cao dang

66

14.1364

2.96070

.36444

13.4085

14.8642

Dai hoc va cao hon

142

13.4225

2.66664

.22378

12.9801

13.8649

Total

220

13.6409

2.73539

.18442

13.2774

14.0044


Test of Homogeneity of Variances

THOAMAN

Levene Statistic


df1


df2


Sig.

1.210

2

217

.300



THOAMAN

ANOVA


Sum of Squares


df

Mean Squares


F


Sig.

Between Groups

23.211

2

11.606

1.559

.213

Within Groups

1615.421

217

7.444



Total

1638.632

219





Kiểm định sự khác biệt về thu nhập



THOAMAN

Descriptives



N


Mean


Std.

Deviation


Std.Error

95% Confidence Interval for Mean

Lower Bound

Upper Bound

<1.500.000

9

13.4444

2.29734

.76578

11.6786

15.2103

1.500.000 – 3.000.000

44

14.5909

2.61763

.39462

12.7951

14.3867

>=3.000.000

167

13.6647

2.79977

.21665

13.2369

14.0924

Total

220

13.6409

2.73539

.18442

13.2774

14.0044


Test of Homogeneity of Variances

THOAMAN

Levene Statistic


df1


df2


Sig.

.565

2

217

.569



THOAMAN

ANOVA


Sum of Squares


df

Mean Squares


F


Sig.

Between Groups

.552

2

.276

.037

.964

Within Groups

1638.080

217

7.549



Total

1638.632

219




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