Strongly Disagree 2 – Disagree 3 – Neutral 4 – Agree 5 – Strongly Agree


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PHẦN PHỤ LỤC

Phụ lục 1: Bảng khảo sát bằng tiếng Anh

SURVEY ON FOREIGN TOURISTS RETURN INTENTION TOWARDS HO CHI MINH CITY

---o0o---

Dear Sir/Madam,

We are from the International University - Vietnam National University - HCMC. We are conducting a research on Tourists’ return intention and related issues in the tourist destination of HCMC. Would you please spend some of your time (about 15 minutes) to provide us objective information for this questionnaire? The information you provide will be kept confidential and only used for our study purposes.

Thank you for your time and support!


I. EXPERIENCES IN HO CHI MINH CITY

To what extent do you agree with the below statements about service quality and your satisfaction of HCMC as a travel destination? Please circle only ONE appropriate number that best represents your agreement with the statements on a scale of 1-5.

1 – Strongly Disagree 2 – Disagree 3 – Neutral 4 – Agree 5 – Strongly Agree



ATTRIBUTES

AGREEMENT

TOURISTS’ RETURN INTENTION

Low

Middle

High

I will continue coming to HCMC in the future

1

2

3

4

5

I will try more tourist products and services in HCMC in the future

1

2

3

4

5

I will keep contact with the people that I know in HCMC for the next time I visit

1

2

3

4

5

DESTINATION IMAGE

Low Middle High

HCMC is the regional transportation hub

1

2

3

4

5

HCMC is a cheap place to visit

1

2

3

4

5

Local people are very friendly and helpful

1

2

3

4

5

Có thể bạn quan tâm!

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The streets are full of motorcycle

1

2

3

4

5

There are many historical & religious sites

1

2

3

4

5

There is a wide range of accommodations

1

2

3

4

5

There is a wide selection of food and beverage

1

2

3

4

5

There are a many activities for entertainment

1

2

3

4

5

The nightlife is colorful

1

2

3

4

5

NATURAL ENVIRONMENT & RESOURCES

Low Middle High

The weather is pleasant

1

2

3

4

5

HCMC has a lot of trees

1

2

3

4

5

There are many beautiful natural attractions (parks, rivers, etc.)

1

2

3

4

5

The streets of HCMC are clean and neat

1

2

3

4

5

HCMC offers a relaxing atmosphere

1

2

3

4

5

INFRASTRUCTURE AND ACCESSIBILITY

Low Middle High

It is easy to access HCMC

1

2

3

4

5

Local transportation is convenient

1

2

3

4

5

It is easy to obtain helpful information, advice and support via the Internet,

hotlines and travel information centers

1

2

3

4

5

Lodging facilities are good quality

1

2

3

4

5

Service standards in lodging facilities are high and staff are friendly and helpful

1

2

3

4

5

The price of accommodation is reasonable

1

2

3

4

5

CULTURE, HISTORY & ART

Low Middle High

Local people's lifestyle is interesting

1

2

3

4

5

HCMC offers remarkable museums and art galleries

1

2

3

4

5

HCMC offers fascinating historical buildings

1

2

3

4

5

HCMC offers attractive religious sites

1

2

3

4

5

There are many festivals/ special events and they are so interesting

1

2

3

4

5

Price for sightseeing are reasonable

1

2

3

4

5

ENTERTAINMENT, RECREATION & OTHER ACTIVITIES

Low Middle High

HCMC offers exciting activities (cooking classes, sports, sailing, golf, etc.)

1

2

3

4

5

HCMC is a paradise for health and wellness (massage, facials and other spa

treatments)

1

2

3

4

5

Live concerts, bars and clubs are enjoyable

1

2

3

4

5

It is so interesting when going shopping for handicraft, souvenir and special gift in

1

2

3

4

5

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