Kết Quả Phân Tích Nhân Tố Khám Phá Efa 105140

Mean

Std. Deviation

N

phucvu1 nhan vien phuc vu nhiet tinh

5.1019

0.99600

412

phucvu2 nhan vien du trinh do chuyen mon

4.9976

1.03820

412

phucvu3 nhan vien vui ve than thien

5.2184

0.99676

412

phucvu4 giai dap thoa dang thac mac

4.8617

1.05691

412

phucvu5 trang phuc gon gang

5.3568

1.00673

412

Scale Mean if

Item Deleted

Scale Variance

if Item Deleted

Corrected Item-Total Correlation

Cronbach's Alpha if

Item Deleted

phucvu1 nhan vien phuc vu nhiet tinh

20.4345

11.356

0.708

0.840

phucvu2 nhan vien du trinh do chuyen mon

20.5388

11.071

0.717

0.838

phucvu3 nhan vien vui ve than thien

20.3180

11.098

0.754

0.829

phucvu4 giai dap thoa dang thac mac

20.6748

11.038

0.704

0.841

phucvu5 trang phuc gon gang

20.1796

11.934

0.597

0.866

Variance

Std.

Deviation

N of

items

25.5364

17.101

4.13532

5

N of items

0.872

6

Mean

Std. Deviation

N

antoan1 an ninh chuyen du lich

4.9539

1.18806

412

antoan2 phuong tien giao thong an toan

4.5097

1.20921

412

antoan3 co bien bao, thiet bi an toan

4.8519

1.08738

412

antoan4 dam bao an toan ve sinh thuc pham

4.9393

1.04577

412

antoan5 dam bao ve sinh moi truong

4.8301

1.16530

412

antoan6 nha ve sinh rong rai, sach se

4.5073

1.27007

412

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-Total Correlation

Cronbach 's Alpha if Item

Deleted

antoan1 an ninh chuyen du lich

23.6383

22.358

0.529

0.875

antoan2 phuong tien giao thong an toan

24.0825

19.745

0.791

0.828

antoan3 co bien bao, thiet bi an toan

23.7403

21.570

0.689

0.848

antoan4 dam bao an toan ve sinh thuc pham

23.6529

22.607

0.604

0.861

antoan5 dam bao ve sinh moi truong

23.7621

21.024

0.686

0.848

antoan6 nha ve sinh rong rai, sach se

24.0850

19.664

0.749

0.836

Variance

Std.

Deviation

N of

items

28.5922

29.712

5.45084

6

N of items

0.764

3

Mean

Std. Deviation

N

giaca1 gia tour, gia vao cong hop ly

4.6917

1.23400

412

giaca2 gia ca phu hop mong doi

4.6238

1.14485

412

giaca3 gia ca tuong xung chat luong

4.7112

1.14266

412

Scale Mean if Item

Deleted

Scale Variance if Item

Deleted

Corrected Item-Total Correlation

Cronbach's Alpha if Item

Deleted

giaca1 gia tour, gia vao cong hop ly

9.3350

4.126

0.555

0.732

giaca2 gia ca phu hop mong doi

9.4029

3.905

0.710

0.552

giaca3 gia ca tuong xung chat

luong

9.3155

4.538

0.531

0.751

Variance

Std.

Deviation

N of

items

14.0267

8.430

2.90344

3

N of items

0.855

6

Mean

Std. Deviation

N

hatang1 bai dau xe rong rai thuan tien

4.8641

1.07435

412

hatang2 internet san co

4.0413

1.31462

412

hatang3 dich vu vien thong san co

4.5874

1.28614

412

hatang4 dich vu nha hang, khach san san co

4.8228

1.06260

412

hatang5 dich vu y te, ngan hang san co

4.2427

1.30293

412

hatang6 thong tin huong dan day du, dep mat

4.7039

1.21214

412

Scale Mean if Item

Deleted

Scale Variance if Item

Deleted

Corrected Item-Total Correlation

Cronbach's Alpha if Item Deleted

hatang1 bai dau xe rong rai thuan tien

22.3981

23.929

0.538

0.849

hatang2 internet san co

23.2209

21.340

0.631

0.834

hatang3 dich vu vien thong san co

22.6748

21.106

0.675

0.825

hatang4 dich vu nha hang, khach san san co

22.4393

22.699

0.682

0.826

hatang5 dich vu y te, ngan hang san co

23.0194

20.593

0.714

0.817

hatang6 thong tin huong dan day du

22.5583

22.101

0.629

0.834

Variance

Std.

Deviation

N of items

27.2621

30.734

5.54383

6

N of items

0.877

3

Mean

Std.

Deviation

N

hailong1 chuyen du lich xung dang thoi gian tien bac

4.8932

1.08440

412

hailong2 chuyen du lich dap ung ky vong du lich

4.8956

1.10794

412

hailong3 du khach hai long ve chuyen du lich

5.0607

1.17298

412

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-Total Correlation

Cronbach's Alpha if Item Deleted

hailong1 chuyen du lich xung dang thoi

gian tien bac

9.9563

4.436

0.765

0.826

hailong2 chuyen du lich dap ung ky vong

du lich

9.9539

4.312

0.775

0.816

hailong3 du khach hai long ve chuyen du

lich

9.7888

4.138

0.753

0.838

Variance

Std. Deviation

N of items

14.8495

9.106

3.01766

3

0.914

6.669E3

325

0.000

Bartlett's Test of Sphericity

Approx. Chi-Square df

Sig.

Initial

Extraction

dulich1 song nuoc huu tinh

1.000

0.648

dulich2 nhieu dia diem tham quan

1.000

0.658

dulich3 nhieu mon an ngon

1.000

0.580

dulich4 nhieu hang luu niem

1.000

0.583

dulich5 nguoi dan hieu khach

1.000

0.385

dulich6 thiet ke nhan tao da dang

1.000

0.575

dulich7 di tich lich su van hoa bao ton

1.000

0.496

phucvu1 nhan vien phuc vu nhiet tinh

1.000

0.708

phucvu2 nhan vien du trinh do chuyen mon

1.000

0.694

phucvu3 nhan vien vui ve than thien

1.000

0.731

phucvu4 giai dap thoa dang thac mac

1.000

0.684

phucvu5 trang phuc gon gang

1.000

0.537

antoan2 phuong tien giao thong an toan

1.000

0.779

antoan3 co bien bao, thiet bi an toan

1.000

0.613

antoan4 dam bao an toan ve sinh thuc pham

1.000

0.589

antoan5 dam bao ve sinh moi truong

1.000

0.712

antoan6 nha ve sinh rong rai, sach se

1.000

0.754

giaca1 gia tour, gia vao cong hop ly

1.000

0.639

giaca2 gia ca phu hop mong doi

1.000

0.774

giaca3 gia ca tuong xung chat luong

1.000

0.594

hatang1 bai dau xe rong rai thuan tien

1.000

0.466

hatang2 internet san co

1.000

0.633

hatang3 dich vu vien thong san co

1.000

0.718

hatang4 dich vu nha hang, khach san san co

1.000

0.591

hatang5 dich vu y te, ngan hang san co

1.000

0.700

hatang6 thong tin huong dan day du, dep mat

1.000

0.617

Initial Eigenvalues

Extraction Sums of Squared Loadings

Rotation Sums of Squared Loadings

Compo- nent

Total

% of Variance

Cumulative

%

Total

% of Variance

Cumulative

%

Total

% of Variance

Cumulative

%

1

10.159

39.075

39.075

10.159

39.075

39.075

3.948

15.186

15.186

2

2.246

8.637

47.712

2.246

8.637

47.712

3.439

13.227

28.413

3

1.663

6.396

54.108

1.663

6.396

54.108

3.383

13.011

41.424

4

1.220

4.691

58.799

1.220

4.691

58.799

3.180

12.232

53.656

5

1.168

4.492

63.291

1.168

4.492

63.291

2.505

9.635

63.291

6

0.918

3.531

66.822

7

0.815

3.136

69.957

8

0.762

2.930

72.888

9

0.698

2.683

75.571

10

0.668

2.569

78.140

11

0.582

2.238

80.378

12

0.531

2.042

82.420

13

0.483

1.856

84.276

14

0.472

1.815

86.091

15

0.427

1.643

87.734

16

0.408

1.571

89.305

17

0.380

1.463

90.768

18

0.367

1.410

92.178

19

0.343

1.319

93.497

20

0.334

1.284

94.782

21

0.309

1.190

95.972

22

0.290

1.114

97.085

23

0.284

1.093

98.178

24

0.241

0.925

99.103

25

0.217

0.834

99.937

26

0.016

0.063

100.000

Component

1

2

3

4

5

dulich1 song nuoc huu tinh

0.779

dulich2 nhieu dia diem tham quan

0.723

dulich3 nhieu mon an ngon

0.680

dulich4 nhieu hang luu niem

0.640

dulich5 nguoi dan hieu khach

0.532

dulich6 thiet ke nhan tao da dang

0.560

dulich7 di tich lich su van hoa bao ton

phucvu1 nhan vien phuc vu nhiet tinh

0.772

phucvu2 nhan vien du trinh do chuyen mon

0.766

phucvu3 nhan vien vui ve than thien

0.788

phucvu4 giai dap thoa dang thac mac

0.712

phucvu5 trang phuc gon gang

0.633

antoan2 phuong tien giao thong an toan

0.733

antoan3 co bien bao, thiet bi an toan

0.574

antoan4 dam bao an toan ve sinh thuc pham

0.669

antoan5 dam bao ve sinh moi truong

0.749

antoan6 nha ve sinh rong rai, sach se

0.721

giaca1 gia tour, gia vao cong hop ly

0.737

giaca2 gia ca phu hop mong doi

0.816

giaca3 gia ca tuong xung chat luong

0.644

hatang1 bai dau xe rong rai thuan tien

hatang2 internet san co

0.771

hatang3 dich vu vien thong san co

0.833

hatang4 dich vu nha hang, khach san san co

0.596

hatang5 dich vu y te, ngan hang san co

0.780

hatang6 thong tin huong dan day du, dep mat

0.529