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Scale Mean if Item Deleted

Scale

Variance if Item Deleted

Corrected

Item-Total Correlation

Cronbach's

Alpha if Item Deleted

C8.QC.1

11,96

2,892

,528

,705

C8.QC.2

12,41

2,899

,509

,715

C8.QC.3

12,64

2,870

,462

,744

C8.QC.4

12,23

2,585

,708

,605

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Reliability Statistics


Cronbach's

Alpha

N of Items

,814

5

Item-Total Statistics



Scale Mean if Item

Deleted

Scale Variance if

Item Deleted

Corrected Item-Total

Correlation

Cronbach's Alpha if Item

Deleted

C8.HQ.1

16,09

5,833

,626

,771

C8.HQ.2

16,19

5,909

,544

,798

C8.HQ.3

16,33

5,764

,677

,756

C8.HQ.4

16,09

6,169

,561

,790

C8.HQ.5

16,14

5,927

,616

,774

Quyết định sử dụng

Reliability Statistics


Cronbach's

Alpha

N of Items

,804

3

Item-Total Statistics



Scale Mean if Item

Deleted

Scale Variance if

Item Deleted

Corrected Item-Total

Correlation

Cronbach's Alpha if Item

Deleted

C8.QĐ.1

8,10

1,327

,615

,769

C8.QĐ.2

8,06

1,226

,710

,668

C8.QĐ.3

8,00

1,363

,630

,754

PHỤ LỤC 4: KẾT QUẢ PHÂN TÍCH EFA CHO CÁC BIẾN ĐỘC LẬP


KMO and Bartlett's Test


Kaiser-Meyer-Olkin Measure of Sampling

Adequacy.

,766

Bartlett's Test of Sphericity

Approx.

Chi-Square

1421

,158

df

231

Sig.

,000

Total Variance Explained

Comp onent

Initial Eigenvalues

Extraction Sums of

Squared Loadings

Rotation Sums of

Squared Loadings

Tota l

% of Varian

ce

Cumul ative

%

Total

% of Varian

ce

Cumul ative

%

Total

% of Varian

ce

Cumul ative

%

1

6,74

2

30,645

30,645

6,74

2

30,645

30,645

3,87

6

17,620

17,620

2

2,40

1

10,914

41,560

2,40

1

10,914

41,560

3,00

3

13,649

31,270

3

2,09

3

9,512

51,072

2,09

3

9,512

51,072

2,84

6

12,936

44,206

4

1,92

9

8,770

59,842

1,92

9

8,770

59,842

2,49

3

11,332

55,538

5

1,41

0

6,409

66,250

1,41

0

6,409

66,250

2,35

7

10,712

66,250

6

,898

4,083

70,334







7

,797

3,622

73,956







8

,742

3,373

77,328







9

,686

3,120

80,448








10

,617

2,803

83,251







11

,562

2,557

85,808







12

,524

2,380

88,187







13

,470

2,136

90,323







14

,412

1,874

92,197







15

,373

1,694

93,891







16

,317

1,441

95,332







17

,290

1,317

96,649







18

,241

1,094

97,743







19

,209

,952

98,695







20

,151

,686

99,381







21

,089

,404

99,784







22

,047

,216

100,00

0







Extraction Method: Principal Component Analysis.


Rotated Component Matrixa


Component

1

2

3

4

5

C8.CS.6

,871





C8.CS.4

,840





C8.CS.1

,751





C8.CS.3

,740





C8.CS.2

,732





C8.CS.5

,670





C8.HQ.3


,844




C8.HQ.5


,761





C8.HQ.1


,744




C8.HQ.2


,644




C8.HQ.4


,617




C8.CP.4



,894



C8.CP.3



,876



C8.CP.2



,811



C8.CP.1



,603



C8.AH.1




,827


C8.AH.3




,811


C8.AH.2




,799


C8.QC.2





,829

C8.QC.4





,812

C8.QC.1





,570

C8.QC.3





,567

Extraction Method: Principal Component Analysis.

Rotation Method: Varimax with Kaiser Normalization.

a. Rotation converged in 5 iterations.


PHỤ LỤC 5: KẾT QUẢ PHÂN TÍCH EFA CHO BIẾN PHỤ THUỘC

Kaiser-Meyer-Olkin

Adequacy.

Measure

of Sampling

,695

Bartlett's

Sphericity

Test

of

KMO and Bartlett's Test



Approx. Chi-Square

110,473

df 3

Sig.

,000


Total Variance Explained


Componen t

Initial

Eigenvalues

Extraction

Loadings

Sums

of Squared

Total

% of

Variance

Cumulative

%

Total

% of

Variance

Cumulative

%

1

2,157

71,911

71,911

2,157

71,911

71,911

2

,498

16,613

88,523




3

,344

11,477

100,000




Extraction Method: Principal Component Analysis.


Component Matrixa



Component

1

C8.QĐ.2 C8.QĐ.3

C8.QĐ.1

,883

,835

,825

PHỤ LỤC 6: KẾT QUẢ PHÂN TÍCH TƯƠNG QUAN GIỮA BIẾN ĐỘC LẬP VÀ BIẾN QUYẾT ĐỊNH SỬ DỤNG

Correlations


QD

CS

CP

AH

QC

HQ

QD

Pearson

Correlation

1

,551**

,601**

,571**

,514**

,539**

Sig. (2-tailed)


,000

,000

,000

,000

,000

N

114

114

114

114

114

114

CS

Pearson

Correlation

,551**

1

,314**

,334**

,303**

,352**

Sig. (2-tailed)

,000


,001

,000

,001

,000

N

114

114

114

114

114

114

CP

Pearson

Correlation

,601**

,314**

1

,331**

,277**

,319**

Sig. (2-tailed)

,000

,001


,000

,003

,001

N

114

114

114

114

114

114

AH

Pearson

Correlation

,571**

,334**

,331**

1

,457**

,363**

Sig. (2-tailed)

,000

,000

,000


,000

,000

N

114

114

114

114

114

114

QC

Pearson

Correlation

,514**

,303**

,277**

,457**

1

,340**

Sig. (2-tailed)

,000

,001

,003

,000


,000

N

114

114

114

114

114

114

HQ

Pearson

Correlation

,539**

,352**

,319**

,363**

,340**

1

Sig. (2-tailed)

,000

,000

,001

,000

,000


N

114

114

114

114

114

114

**. Correlation is significant at the 0.01 level (2-tailed).

PHỤ LỤC 7: KẾT QUẢ PHÂN TÍCH HỒI QUY TUYỂN TÍNH

Model Summaryb


Model

R

R Square

Adjusted R

Square

Std. Error of

the Estimate

Durbin-

Watson

1

,816a

,665

,650

,32261

1,665

a. Predictors: (Constant), HQ, CP, QC, CS, AH

b. Dependent Variable: QD ANOVAa

Model

Sum of

Squares

df

Mean Square

F

Sig.


Regression

22,347

5

4,469

42,944

,000b

1

Residual

11,240

108

,104




Total

33,588

113




a. Dependent Variable: QD

b. Predictors: (Constant), HQ, CP, QC, CS, AH


Coefficientsa


Model

Unstandardized Coefficients

Standardized Coefficients

t

Sig.

95,0%

Confidence Interval for B

Collinearity Statistics

B

Std.

Error

Beta

Lower

Bound

Upper

Bound

Tolerance

VIF


1

(Constant)

-,408

,310


-

1,316

,191

-1,023

,207



CS

,215

,055

,246

3,927

,000

,106

,323

,790

1,266

CP

,327

,060

,336

5,436

,000

,208

,446

,811

1,232

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