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Phân Tích Nhân Tố Khám Phá (Exploration Factor Analysis)



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.594


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.553






















q4.35b










.853














q4.36b




.805




















q4.37b





















.818



q4.38b













.551











q4.39b























-.760

q4.40b











.867













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.752













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.867













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Đánh giá chất lượng dịch vụ tour sinh thái, sông nước miệt vườn của Công ty TNHH Du lịch Công đoàn Tiền Giang - 20

Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.

a. Rotation converged in 13 iterations.


PHỤ LỤC 4: PHÂN TÍCH NHÂN TỐ KHÁM PHÁ (Exploration Factor Analysis)

- Nhân tố “Đáp ứng”:

KMO and Bartlett's Test(a)


Kaiser-Meyer-Olkin Measure of Sampling Adequacy.


.881

Bartlett's Test of Sphericity

Approx. Chi-Square

1095.408

df

21

Sig.

.000

a Based on correlations


Total Variance Explained




Component

Initial Eigenvalues(a)

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative %

Total

% of Variance

Cumulative %

Raw

1

5.995

69.718

69.718

5.995

69.718

69.718

2

.852

9.914

79.633




3

.619

7.195

86.827




4

.386

4.491

91.318




5

.359

4.180

95.499




6

.252

2.931

98.430




7

.135

1.570

100.000




Rescaled

1

5.995

69.718

69.718

4.904

70.055

70.055

2

.852

9.914

79.633




3

.619

7.195

86.827




4

.386

4.491

91.318




5

.359

4.180

95.499




6

.252

2.931

98.430




7

.135

1.570

100.000





- Nhân tố “Sự đảm bảo”: KMO and Bartlett's Test(a)


Kaiser-Meyer-Olkin Measure of Sampling Adequacy.


.848

Bartlett's Test of Sphericity

Approx. Chi-Square

1061.560

df

28

Sig.

.000

a Based on correlations

Total Variance Explained




Component

Initial Eigenvalues(a)

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative %

Total

% of Variance

Cumulative %

Raw

1

6.864

60.399

60.399

6.864

60.399

60.399

2

1.289

11.340

71.739




3

1.151

10.131

81.870




4

.779

6.858

88.727




5

.442

3.886

92.613




6

.370

3.257

95.871




7

.270

2.372

98.243




8

.200

1.757

100.000




Rescaled

1

6.864

60.399

60.399

4.675

58.433

58.433

2

1.289

11.340

71.739




3

1.151

10.131

81.870




4

.779

6.858

88.727




5

.442

3.886

92.613




6

.370

3.257

95.871




7

.270

2.372

98.243




8

.200

1.757

100.000





- Nhân tố “Sự đồng cảm”: KMO and Bartlett's Test(a)


Kaiser-Meyer-Olkin Measure of Sampling Adequacy.


.818

Bartlett's Test of Sphericity

Approx. Chi-Square

644.885

df

6

Sig.

.000

a Based on correlations

Total Variance Explained




Component

Initial Eigenvalues(a)

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative %

Total

% of Variance

Cumulative %

Raw

1

4.375

80.807

80.807

4.375

80.807

80.807

2

.475

8.772

89.578




3

.419

7.734

97.312




4

.146

2.688

100.000




Rescaled

1

4.375

80.807

80.807

3.225

80.628

80.628

2

.475

8.772

89.578




3

.419

7.734

97.312




4

.146

2.688

100.000




Extraction Method: Principal Component Analysis. a When analyzing a covariance matrix,

the initial eigenvalues are the same across the raw and rescaled solution.


- Nhân tố “Tính hữu hình”: KMO and Bartlett's Test(a)


Kaiser-Meyer-Olkin Measure of Sampling Adequacy.


.870

Bartlett's Test of Sphericity

Approx. Chi-Square

1877.150

df

45

Sig.

.000

a Based on correlations


Total Variance Explained




Component

Initial Eigenvalues(a)

Extraction Sums of Squared Loadings

Rotation Sums of Squared Loadings

Total

% of Variance

Cumulative %

Total

% of Variance

Cumulative %

Total

% of Variance

Cumulative %

Raw

1

5.165

65.380

65.380

5.165

65.380

65.380

3.572

45.222

45.222

2

.800

10.127

75.507

.800

10.127

75.507

2.392

30.285

75.507

3

.731

9.249

84.755







4

.347

4.397

89.153







5

.248

3.137

92.290







6

.218

2.754

95.044







7

.144

1.819

96.863







8

.115

1.461

98.323







9

.087

1.106

99.430







10

.045

.570

100.000







Rescaled

1

5.165

65.380

65.380

6.180

61.804

61.804

3.955

39.545

39.545

2

.800

10.127

75.507

1.150

11.504

73.308

3.376

33.763

73.308

3

.731

9.249

84.755







4

.347

4.397

89.153







5

.248

3.137

92.290







6

.218

2.754

95.044










7

.144

1.819

96.863







8

.115

1.461

98.323







9

.087

1.106

99.430







10

.045

.570

100.000







Extraction Method: Principal Component Analysis.

a When analyzing a covariance matrix, the initial eigenvalues are the same across the raw and rescaled solution.


- Nhân tố “Sự tin cậy”: KMO and Bartlett's Test(a)


Kaiser-Meyer-Olkin Measure of Sampling Adequacy.


.913

Bartlett's Test of Sphericity

Approx. Chi-Square

2570.609

df

66

Sig.

.000

a Based on correlations

Total Variance Explained




Component

Initial Eigenvalues(a)

Extraction Sums of Squared Loadings

Rotation Sums of Squared Loadings

Total

% of Variance

Cumulative %

Total

% of Variance

Cumulative %

Total

% of Variance

Cumulative %

Raw

1

11.480

68.202

68.202

11.480

68.202

68.202

5.158

30.643

30.643

2

1.321

7.847

76.049

1.321

7.847

76.049

3.778

22.446

53.090

3

1.076

6.394

82.443

1.076

6.394

82.443

3.003

17.842

70.932

4

.636

3.780

86.223

.636

3.780

86.223

1.738

10.328

81.260

5

.590

3.505

89.728

.590

3.505

89.728

1.425

8.468

89.728

6

.524

3.113

92.841







7

.384

2.280

95.121







8

.288

1.712

96.833







9

.192

1.140

97.972







10

.139

.823

98.796










11

.119

.706

99.502







12

.084

.498

100.000







Rescaled

1

11.480

68.202

68.202

8.051

67.088

67.088

3.509

29.245

29.245

2

1.321

7.847

76.049

.978

8.148

75.236

2.763

23.023

52.267

3

1.076

6.394

82.443

.777

6.478

81.714

2.066

17.214

69.481

4

.636

3.780

86.223

.491

4.089

85.803

1.242

10.347

79.829

5

.590

3.505

89.728

.454

3.785

89.588

1.171

9.759

89.588

6

.524

3.113

92.841







7

.384

2.280

95.121







8

.288

1.712

96.833







9

.192

1.140

97.972







10

.139

.823

98.796







11

.119

.706

99.502







12

.084

.498

100.000







Extraction Method: Principal Component Analysis.

a When analyzing a covariance matrix, the initial eigenvalues are the same across the raw and rescaled solution


PHỤ LỤC 5: PHÂN TÍCH ĐỘ TIN CẬY (Reliablility analysis)


- NHÓM 1: Sự đáp ứng



Cronbach's Alpha


Cronbach's Alpha Based on Standardized Items


N of Items

.907

.910

8


Item Statistics



Mean

Std. Deviation

N

4.2 Hanh trinh tour co tinh da dang, hap dan

3.37

1.131

200

4.16 Giai quyet cac van de co hieu qua

3.34

1.166

200

4.29 Ve sinh thuc pham nha an dam bao an toan

3.41

1.170

200

4.9 Chuong trinh uong mat ong

3.32

1.180

200

4.10 Chuong trinh nghe dan ca tai tu

3.63

1.077

200

4.11 Tham quan cac lang nghe

3.59

1.170

200

4.12 Tham quan cac mat hang luu niem

3.70

1.048

200

4.13 Tham quan bang hinh thuc cheo thuyen tren song rach

3.70

1.012

200


Item-Total Statistics



Scale

Scale



Cronbach's

Mean if

Variance

Corrected

Squared

Alpha if

Item

if Item

Item-Total

Multiple

Item

Deleted

Deleted

Correlation

Correlation

Deleted

4.2 Hanh trinh tour co tinh da dang, hap dan

24.67

36.584

.798

.682

.887

4.16 Giai quyet cac van de co hieu qua

24.71

36.289

.793

.678

.887

4.29 Ve sinh thuc pham nha an dam bao an toan

24.63

42.717

.307

.167

.930

4.9 Chuong trinh uong mat ong

24.73

36.813

.739

.630

.892

4.10 Chuong trinh nghe dan ca tai tu

24.42

36.817

.827

.790

.885

4.11 Tham quan cac lang nghe

24.45

38.379

.623

.469

.903

4.12 Tham quan cac mat hang luu niem

24.35

37.775

.770

.780

.890

4.13 Tham quan bang hinh thuc cheo thuyen tren song rach

24.34

37.371

.839

.795

.885

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