Đánh giá chất lượng dịch vụ tour sinh thái, sông nước miệt vườn của Công ty TNHH Du lịch Công đoàn Tiền Giang - 23

10.882

6

1.814

1.650

.135

co nhieu kinh nghiem Within Groups

can than, an toan

212.073

193

1.099

Total

222.955

199

Nghe

Mean Difference (I-J)

Std. Error

Sig.

95% Confidence Interval

Lower Bound

Upper Bound

4.1 Thong tin tour ro Hoc sinh, rang vien

sinh khac

1.099

.489

.115

-.17

2.36

Nong dan

khac

.773

.410

.246

-.29

1.83

Cong chuc, chuc

vien khac

.330

.304

.766

-.46

1.12

Thuong gia

khac

-.155

.335

.994

-1.02

.71

Cong nhan

khac

1.211

.607

.199

-.36

2.78

Huu tri

khac

.044

.397

1.000

-.98

1.07

4.14 Thai do lich su Hoc sinh, niem no vien

sinh khac

.094

.466

1.000

-1.11

1.30

Nong dan

khac

-.059

.391

1.000

-1.07

.95

Cong chuc, chuc

vien khac

-.304

.290

.791

-1.05

.45

Thuong gia

khac

-.343

.320

.774

-1.17

.48

Cong nhan

khac

.716

.579

.659

-.78

2.21

Huu tri

khac

-.073

.379

1.000

-1.05

.91

4.15 Phuc vu nhiet Hoc sinh, tinh cham soc khach vien

sinh khac

.895

.505

.304

-.41

2.20

chu dao

Nong dan

khac

.207

.424

.992

-.89

1.30

Cong chuc, chuc

vien khac

.134

.315

.996

-.68

.95

Thuong gia

khac

.065

.347

1.000

-.83

.96

Cong nhan

khac

.495

.628

.926

-1.13

2.12

Huu tri

khac

-.439

.411

.777

-1.50

.62

4.17 Kien thuc day Hoc sinh, du ve cac diem du vien

sinh khac

.737

.491

.470

-.53

2.01

lich

Nong dan

khac

.362

.412

.887

-.70

1.43

Cong chuc, chuc

vien khac

-.144

.306

.994

-.94

.65

Thuong gia

khac

-.166

.337

.992

-1.04

.71

Cong nhan

khac

.737

.610

.680

-.84

2.32

Huu tri

khac

.015

.399

1.000

-1.02

1.05

4.18 Co kha nang to Hoc sinh, chuc tro choi, tao ra vien

sinh khac

.784

.491

.407

-.49

2.05

khong khi vui ve

Nong dan

khac

.645

.412

.426

-.42

1.71

.047

.306

1.000

-.74

.84

khac

-.008

.337

1.000

-.88

.86

khac

.495

.610

.917

-1.08

2.07

khac

.006

.399

1.000

-1.03

1.04

khac

.673

.475

.530

-.56

1.90

khac

.207

.399

.989

-.82

1.24

khac

.112

.296

.998

-.65

.88

khac

-.520

.326

.408

-1.36

.32

khac

.895

.591

.460

-.63

2.42

khac

-.105

.386

1.000

-1.11

.90

khac

.608

.478

.633

-.63

1.84

khac

.490

.401

.669

-.55

1.53

khac

.161

.297

.987

-.61

.93

khac

-.021

.328

1.000

-.87

.83

khac

.653

.593

.756

-.88

2.19

khac

.108

.388

1.000

-.90

1.11

khac

.023

.424

1.000

-1.07

1.12

khac

.016

.356

1.000

-.90

.94

khac

-.378

.264

.520

-1.06

.31

khac

.189

.291

.969

-.56

.94

khac

-.021

.527

1.000

-1.38

1.34

khac

-.254

.345

.944

-1.15

.64

Levene Statistic

df1

df2

Sig.

4.3 Lich trinh duoc sap xep thich hop

1.032

4

195

.392

4.4 Chuong trinh tour du lich hop ly ve thoi gian

.834

4

195

.505

4.6 Hai hoa voi loi ich cua ban

1.218

4

195

.305

4.31 Cong tac to chuc tour chu dao

1.066

4

195

.374

Sum of Squares

df

Mean Square

F

Sig.

4.3 Lich trinh duoc sap xep thich Between

hop Groups

8.988

4

2.247

1.657

.162

Within Groups

264.407

195

1.356

273.395

199

4.4 Chuong trinh tour du lich hop ly Between ve thoi gian Groups

8.021

4

2.005

1.445

.221

Within Groups

270.574

195

1.388

Total

278.595

199

4.6 Hai hoa voi loi ich cua ban Between

Groups

11.370

4

2.842

2.212

.069

Within Groups

250.625

195

1.285

Total

261.995

199

4.31 Cong tac to chuc tour chu dao Between

Groups

10.537

4

2.634

2.031

.092

Within Groups

252.963

195

1.297

Total

263.500

199

(I) Tuoi

(J) Tuoi

Mean Difference (I-J)

Std. Error

Sig.

95% Confidence Interval

Lower Bound

Upper Bound

4.3 Lich trinh duoc sap xep thich hop

Duoi 18 tuoi

Tren tuoi

55

.314

.482

.883

-.85

1.48

Tu 18 - 25

tuoi

Tren tuoi

55

.814

.482

.241

-.35

1.98

Tu 26 - 40

tuoi

Tren tuoi

55

.564

.332

.237

-.24

1.37

Tu 41 - 55

tuoi

Tren tuoi

55

.214

.343

.896

-.61

1.04

4.4 Chuong trinh tour du lich hop ly ve thoi

Duoi 18 tuoi

Tren tuoi

55

.243

.488

.949

-.94

1.42

gian

Tu 18 - 25

tuoi

Tren tuoi

55

.543

.488

.579

-.64

1.72

Tu 26 - 40

tuoi

Tren tuoi

55

.523

.336

.304

-.29

1.34

Tu 41 - 55

tuoi

Tren tuoi

55

.143

.347

.973

-.70

.98

4.6 Hai hoa voi loi ich cua ban

Duoi 18 tuoi

Tren tuoi

55

.243

.469

.942

-.89

1.38

Tu 18 - 25

tuoi

Tren tuoi

55

.643

.469

.409

-.49

1.78

Tu 26 - 40

tuoi

Tren tuoi

55

.833*

.324

.034

.05

1.62

Tu 41 - 55

tuoi

Tren tuoi

55

.567

.334

.236

-.24

1.37

4.31 Cong tac to chuc tour chu dao

Duoi 18 tuoi

Tren tuoi

55

.529

.472

.574

-.61

1.67

Tu 18 - 25

tuoi

Tren tuoi

55

.529

.472

.574

-.61

1.67

.779

.325

.053

.00

1.56

Tu 41 - 55 Tren 55 tuoi tuoi

.413

.335

.496

-.40

1.22

Levene Statistic

df1

df2

Sig.

4.2 Hanh trinh tour co tinh da dang, hap dan

1.595

4

195

.177

4.9 Chuong trinh uong mat ong

1.490

4

195

.207

4.10 Chuong trinh nghe dan ca tai tu

2.285

4

195

.062

4.11 Tham quan cac lang nghe

1.961

4

195

.102

4.12 Tham quan cac mat hang luu niem

1.492

4

195

.206

4.13 Tham quan bang hinh thuc cheo thuyen tren song rach

.667

4

195

.615

4.16 Giai quyet cac van de co hieu qua

.852

4

195

.494

4.33 Phuong tien van chuyen (do) dam bao an toan

1.384

4

195

.241

Sum of Squares

df

Mean Square

F

Sig.

4.2 Hanh trinh tour co Between Groups

16.733

4

4.183

3.429

.010

tinh da dang, hap dan Within Groups

237.887

195

1.220

Total

254.620

199

4.9 Chuong trinh uong Between Groups

8.714

4

2.178

1.582

.180

mat ong Within Groups

268.441

195

1.377

Total

277.155

199

4.10 Chuong trinh nghe Between Groups

7.222

4

1.805

1.574

.183

dan ca tai tu Within Groups

223.653

195

1.147

Total

230.875

199

4.11 Tham quan cac Between Groups

5.706

4

1.426

1.043

.386

lang nghe Within Groups

266.674

195

1.368

Total

272.380

199

4.12 Tham quan cac mat Between Groups

8.807

4

2.202

2.049

.089

hang luu niem Within Groups

209.588

195

1.075

Total

218.395

199

4.13 Tham quan bang Between Groups

10.113

4

2.528

2.543

.041

hinh thuc cheo thuyen Within Groups

tren song rach

193.887

195

.994

Total

204.000

199

4.16 Giai quyet cac van Between Groups

11.819

4

2.955

2.227

.068

de co hieu qua Within Groups

258.736

195

1.327

Total

270.555

199

4.33 Phuong tien van Between Groups

8.172

4

2.043

1.935

.106

chuyen (do) dam bao an Within Groups

toan

205.823

195

1.056

Total

213.995

199

(I) Tuoi

(J) Tuoi

Mean Difference (I-J)

Std. Error

Sig.

95% Confidence Interval

Lower Bound

Upper Bound

4.2 Hanh trinh tour co tinh da dang, hap

Duoi 18 tuoi

Tren tuoi

55

-1.114*

.457

.048

-2.22

.00

dan

Tu 18 - 25

tuoi

Tren tuoi

55

-.414

.457

.726

-1.52

.69

Tu 26 - 40

tuoi

Tren tuoi

55

-.814*

.315

.033

-1.58

-.05

Tu 41 - 55

tuoi

Tren tuoi

55

-1.093*

.325

.003

-1.88

-.31

4.9 Chuong trinh uong mat ong

Duoi 18 tuoi

Tren tuoi

55

-.829

.486

.234

-2.00

.35

Tu 18 - 25

tuoi

Tren tuoi

55

-.329

.486

.870

-1.50

.85

Tu 26 - 40

tuoi

Tren tuoi

55

-.589

.335

.212

-1.40

.22

Tu 41 - 55

tuoi

Tren tuoi

55

-.792

.345

.068

-1.63

.04

4.10 Chuong trinh nghe dan ca tai tu

Duoi 18 tuoi

Tren tuoi

55

-.971

.443

.086

-2.04

.10

Tu 18 - 25

tuoi

Tren tuoi

55

-.171

.443

.978

-1.24

.90

Tu 26 - 40

tuoi

Tren tuoi

55

-.411

.306

.423

-1.15

.33

Tu 41 - 55

tuoi

Tren tuoi

55

-.556

.315

.209

-1.32

.21

4.11 Tham quan cac lang nghe

Duoi 18 tuoi

Tren tuoi

55

-.757

.484

.300

-1.93

.41

Tu 18 - 25

tuoi

Tren tuoi

55

.143

.484

.992

-1.03

1.31

Tu 26 - 40

tuoi

Tren tuoi

55

-.237

.334

.851

-1.04

.57

Tu 41 - 55

tuoi

Tren tuoi

55

-.357

.344

.633

-1.19

.48

4.12 Tham quan cac mat hang luu niem

Duoi 18 tuoi

Tren tuoi

55

-1.043*

.429

.049

-2.08

.00

Tu 18 - 25

tuoi

Tren tuoi

55

-.243

.429

.923

-1.28

.80

Tu 26 - 40

tuoi

Tren tuoi

55

-.373

.296

.478

-1.09

.34

Tu 41 - 55

tuoi

Tren tuoi

55

-.597

.305

.143

-1.34

.14

4.13 Tham quan bang hinh thuc cheo

Duoi 18 tuoi

Tren tuoi

55

-1.114*

.413

.024

-2.11

-.12

thuyen

rach

tren

song

Tu 18 - 25

tuoi

Tren tuoi

55

-.414

.413

.657

-1.41

.58

Tu 26 - 40

tuoi

Tren tuoi

55

-.424

.285

.338

-1.11

.26

Tu 41 - 55

tuoi

Tren tuoi

55

-.684

.293

.062

-1.39

.03

4.16 Giai quyet cac van de co hieu qua

Duoi 18 tuoi

Tren tuoi

55

-.829

.477

.220

-1.98

.32

Tu 18 - 25

tuoi

Tren tuoi

55

-.529

.477

.583

-1.68

.62

Tu 26 - 40

tuoi

Tren tuoi

55

-.479

.329

.358

-1.27

.32

Tu 41 - 55

tuoi

Tren tuoi

55

-.868*

.339

.035

-1.69

-.05

4.33 Phuong tien van chuyen (do) dam bao

Duoi 18 tuoi

Tren tuoi

55

-.971

.425

.069

-2.00

.06

an toan

Tu 18 - 25

tuoi

Tren tuoi

55

-.371

.425

.748

-1.40

.66

Tu 26 - 40

tuoi

Tren tuoi

55

-.541

.293

.179

-1.25

.17

Tu 41 - 55

tuoi

Tren tuoi

55

-.723

.302

.053

-1.45

.01

R

R Square

Adjusted R Square

Std. Error of the Estimate

Durbin-Watson

1

.162a

.026

.001

.99939844

2.702

Sum of Squares

df

Mean Square

F

Sig.

1

Regression

5.233

5

1.047

1.048

.391a

Residual

193.767

194

.999

Total

199.000

199

1

2

3

4

5

y dinh

1

Pearson Correlation

1

.000

.000

.000

.000

.123

Sig. (2-tailed)

1.000

1.000

1.000

1.000

.083

N

200

200

200

200

200

200

2

Pearson Correlation

.000

1

.000

.000

.000

.024

Sig. (2-tailed)

1.000

1.000

1.000

1.000

.739

N

200

200

200

200

200

200

3

Pearson Correlation

.000

.000

1

.000

.000

-.023

Sig. (2-tailed)

1.000

1.000

1.000

1.000

.748

N

200

200

200

200

200

200

4

Pearson Correlation

.000

.000

.000

1

.000

-.100

Sig. (2-tailed)

1.000

1.000

1.000

1.000

.159

N

200

200

200

200

200

200

5

Pearson Correlation

.000

.000

.000

.000

1

.011

Sig. (2-tailed)

1.000

1.000

1.000

1.000

.875

N

200

200

200

200

200

200

y dinh

Pearson Correlation

.123

.024

-.023

-.100

.011

1

Sig. (2-tailed)

.083

.739

.748

.159

.875

N

200

200

200

200

200

200

Unstandardized Coefficients

Standardized Coefficients

t

Sig.

95% Confidence Interval for B

Collinearity Statistics

B

Std. Error

Beta

Lower Bound

Upper Bound

Tolerance

VIF

1

(Constant)

9.330E-

17

.071

.000

1.000

-.139

.139

1

.123

.071

.123

1.734

.085

-.017

.263

1.000

1.000

2

.024

.071

.024

.335

.738

-.116

.163

1.000

1.000

3

-.023

.071

-.023

-.323

.747

-.163

.117

1.000

1.000

4

-.100

.071

-.100

-1.411

.160

-.240

.040

1.000

1.000

5

.011

.071

.011

.159

.874

-.128

.151

1.000

1.000