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Các yếu tố ảnh hưởng đến việc lựa chọn dịch vụ ngân hàng trực tuyến của khách hàng cá nhân, nghiên cứu tại các ngân hàng thương mại - 25

Item Statistics

Mean Std. Deviation N

HA1

3.44

.786

443

HA2

3.42

.727

443

HA3

3.40

.749

443

HA4

3.38

.687

443

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Các yếu tố ảnh hưởng đến việc lựa chọn dịch vụ ngân hàng trực tuyến của khách hàng cá nhân, nghiên cứu tại các ngân hàng thương mại - 25

Item-Total Statistics

Corrected


Cronbach's

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Item-Total Correlation

Alpha if Item Deleted

HA1

10.19

3.351

.638

.801

HA2

10.21

3.484

.660

.790

HA3

10.23

3.397

.669

.786

HA4

10.25

3.554

.687

.779


RELIABILITY

/VARIABLES=CP1 CP2 CP3 CP4

/SCALE('ALL VARIABLES') ALL

/MODEL=ALPHA

/STATISTICS=DESCRIPTIVE

/SUMMARY=TOTAL.


Reliability

Notes

Output Created

21-APRIL-2021 23:42:16

Comments


Input

Active Dataset

DataSet1

Filter

<none>

Weight

<none>

Split File

<none>

N of Rows in Working Data File

456

Matrix Input


Missing Value Handling

Definition of Missing

User-defined missing values are treated as missing.

Cases Used

Statistics are based on all cases with valid data for all variables in the procedure.

Syntax

RELIABILITY

/VARIABLES=CP1 CP2 CP3 CP4

/SCALE('ALL VARIABLES') ALL

/MODEL=ALPHA

/STATISTICS=DESCRIPTIVE

/SUMMARY=TOTAL.

Resources

Processor Time

00:00:00.00

Elapsed Time

00:00:00.01

Scale: ALL VARIABLES

Case Processing Summary

N %

Cases

Valid

443

97.1

Excludeda

13

2.9

Total

456

100.0


a. Listwise deletion based on all variables in

the procedure.

Reliability Statistics

Cronbach's Alpha


N of Items

.885

4


Item Statistics

Mean Std. Deviation N

CP1

3.39

.786

443

CP2

3.37

.757

443

CP3

3.40

.758

443

CP4

3.38

.767

443

Item-Total Statistics

Corrected


Cronbach's

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Item-Total Correlation

Alpha if Item Deleted

CP1

10.15

4.320

.631

.897

CP2

10.16

4.218

.710

.867

CP3

10.14

3.988

.805

.830

CP4

10.16

3.830

.860

.808


RELIABILITY

/VARIABLES=XH1 XH2 XH3 XH4 XH5

/SCALE('ALL VARIABLES') ALL

/MODEL=ALPHA

/STATISTICS=DESCRIPTIVE

/SUMMARY=TOTAL.


Reliability

Notes

Output Created

21-APRIL-2021 23:42:27

Comments


Input

Active Dataset

DataSet1

Filter

<none>

Weight

<none>

Split File

<none>

N of Rows in Working

Data File

456

Matrix Input


Missing Value Handling

Definition of Missing

User-defined missing values are treated as

missing.

Cases Used

Statistics are based on all cases with valid data for all variables in the procedure.

Syntax

RELIABILITY

/VARIABLES=XH1 XH2 XH3 XH4 XH5

/SCALE('ALL VARIABLES') ALL

/MODEL=ALPHA

/STATISTICS=DESCRIPTIVE

/SUMMARY=TOTAL.

Resources

Processor Time

00:00:00.00

Elapsed Time

00:00:00.00

Scale: ALL VARIABLES

Case Processing Summary

N %

Cases

Valid

443

97.1

Excludeda

13

2.9

Total

456

100.0


a. Listwise deletion based on all variables in the procedure.


Reliability Statistics

Cronbach's Alpha


N of Items

.848

5


Item Statistics

Mean Std. Deviation N

XH1

3.34

.705

443

XH2

3.40

.719

443

XH3

3.39

.733

443

XH4

3.23

.766

443

XH5

3.44

.698

443


Item-Total Statistics

Corrected


Cronbach's

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Item-Total Correlation

Alpha if Item Deleted

XH1

13.46

5.543

.637

.822

XH2

13.40

5.508

.631

.823

XH3

13.41

5.410

.647

.819

XH4

13.57

5.155

.694

.806

XH5

13.37

5.468

.674

.812


RELIABILITY

/VARIABLES=DM1 DM2 DM3 DM4

/SCALE('ALL VARIABLES') ALL

/MODEL=ALPHA

/STATISTICS=DESCRIPTIVE

/SUMMARY=TOTAL.



Reliability

Notes

Output Created

21-APRIL-2021 23:42:40

Comments


Input

Active Dataset

DataSet1

Filter

<none>

Weight

<none>

Split File

<none>

N of Rows in Working

Data File

456

Matrix Input


Missing Value Handling

Definition of Missing

User-defined missing values are treated as

missing.

Cases Used

Statistics are based on all cases with valid data for all variables in the procedure.

RELIABILITY

/VARIABLES=DM1 DM2 DM3 DM4

/SCALE('ALL VARIABLES') ALL

/MODEL=ALPHA

/STATISTICS=DESCRIPTIVE

/SUMMARY=TOTAL.

Resources

Processor Time

00:00:00.00

Elapsed Time

00:00:00.00

Syntax


Scale: ALL VARIABLES

Case Processing Summary

N %

Cases

Valid

443

97.1

Excludeda

13

2.9

Total

456

100.0

a. Listwise deletion based on all variables in the procedure.


Reliability Statistics

Cronbach's Alpha


N of Items

.834

4


Item Statistics

Mean Std. Deviation N

DM1

3.88

1.007

443

DM2

3.70

.879

443

DM3

3.48

.765

443

DM4

4.08

.845

443



Item-Total Statistics

Corrected


Cronbach's

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Item-Total Correlation

Alpha if Item Deleted

DM1

11.26

4.396

.672

.793

DM2

11.44

4.776

.703

.773

DM3

11.66

5.199

.707

.778

DM4

11.05

5.212

.601

.818


RELIABILITY

/VARIABLES=YD1 YD2 YD3 YD4

/SCALE('ALL VARIABLES') ALL

/MODEL=ALPHA

/STATISTICS=DESCRIPTIVE

/SUMMARY=TOTAL.


Reliability

Notes

Output Created

21-APRIL-2021 23:42:49

Comments


Input

Active Dataset

DataSet1

Filter

<none>

Weight

<none>

Split File

<none>

N of Rows in Working

Data File

456

Matrix Input


Definition of Missing

User-defined missing values are treated as

missing.

Cases Used

Statistics are based on all cases with valid data for all variables in the procedure.

Syntax

RELIABILITY

/VARIABLES=YD1 YD2 YD3 YD4

/SCALE('ALL VARIABLES') ALL

/MODEL=ALPHA

/STATISTICS=DESCRIPTIVE

/SUMMARY=TOTAL.

Resources

Processor Time

00:00:00.02

Elapsed Time

00:00:00.01

Missing Value Handling


Scale: ALL VARIABLES

Case Processing Summary

N %

Cases

Valid

443

97.1

Excludeda

13

2.9

Total

456

100.0


a. Listwise deletion based on all variables in the procedure.

Reliability Statistics

Cronbach's

Alpha N of Items

.855 4

Item Statistics

Mean Std. Deviation N

YD1

3.38

.819

443

YD2

3.42

.802

443

YD3

3.36

.784

443

YD4

3.44

.833

443

Item-Total Statistics

Corrected


Cronbach's

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Item-Total Correlation

Alpha if Item Deleted

YD1

10.22

4.171

.739

.798

YD2

10.17

4.429

.664

.829

YD3

10.24

4.264

.751

.794

YD4

10.16

4.385

.640

.840


RELIABILITY

/VARIABLES=LC1 LC2 LC3

/SCALE('ALL VARIABLES') ALL

/MODEL=ALPHA

/STATISTICS=DESCRIPTIVE

/SUMMARY=TOTAL.


Reliability

Notes

Output Created

21-APRIL-2021 23:42:59

Comments


Input

Active Dataset

DataSet1

Filter

<none>

Weight

<none>

Split File

<none>

N of Rows in Working

Data File

456

Matrix Input


Definition of Missing

User-defined missing values are treated as

missing.

Cases Used

Statistics are based on all cases with valid data for all variables in the procedure.

Syntax

RELIABILITY

/VARIABLES=LC1 LC2 LC3

/SCALE('ALL VARIABLES') ALL

/MODEL=ALPHA

/STATISTICS=DESCRIPTIVE

/SUMMARY=TOTAL.

Resources

Processor Time

00:00:00.00

Elapsed Time

00:00:00.00

Missing Value Handling


Scale: ALL VARIABLES

Case Processing Summary

N %

Cases

Valid

443

97.1

Excludeda

13

2.9

Total

456

100.0

a. Listwise deletion based on all variables in the procedure.

Reliability Statistics

Cronbach's

Alpha N of Items

.847 3

Item Statistics

Mean Std. Deviation N

LC1

3.36

.756

443

LC2

3.42

.819

443

LC3

3.38

.791

443


Item-Total Statistics

Corrected


Cronbach's

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Item-Total Correlation

Alpha if Item Deleted

LC1

6.81

2.184

.687

.813

LC2

6.74

1.887

.770

.732

LC3

6.79

2.086

.691

.810


FACTOR

/VARIABLES DSD1 DSD2 DSD3 DSD4 HI1 HI2 HI3 HI4 HI5 RRR1 RRR2 RRR3 RRR4 HA1 HA2 HA3 HA4 CP1 CP2

CP3 CP4 XH1 XH2 XH3 XH4 XH5 DM1 DM2 DM3 DM4 YD1 YD2 YD3 YD4

/MISSING LISTWISE

/ANALYSIS DSD1 DSD2 DSD3 DSD4 HI1 HI2 HI3 HI4 HI5 RRR1 RRR2 RRR3 RRR4 HA1 HA2 HA3 HA4 CP1 CP2 CP3

CP4 XH1 XH2 XH3 XH4 XH5 DM1 DM2 DM3 DM4 YD1 YD2 YD3 YD4

/PRINT UNIVARIATE INITIAL CORRELATION KMO EXTRACTION ROTATION

/FORMAT SORT BLANK(.5)

/CRITERIA MINEIGEN(1) ITERATE(25)

/EXTRACTION PAF

/CRITERIA ITERATE(25)

/ROTATION PROMAX(4)

/METHOD=CORRELATION.


Factor Analysis

Notes

Output Created

21-APRIL-2021 23:43:47

Comments


Input

Data

D:PHULADATA.sav

Active Dataset

DataSet1

Filter

<none>

Weight

<none>

Split File

<none>

N of Rows in Working Data

File

443

Missing Value Handling

Definition of Missing

MISSING=EXCLUDE: User-defined missing values are treated as

missing.

Cases Used

LISTWISE: Statistics are based on cases with no missing values for any variable used.

Syntax

FACTOR

/VARIABLES DSD1 DSD2 DSD3 DSD4 HI1 HI2 HI3 HI4 HI5 RRR1 RRR2 RRR3 RRR4 HA1 HA2 HA3 HA4 CP1 CP2

CP3 CP4 XH1 XH2 XH3 XH4 XH5 DM1 DM2 DM3 DM4 YD1 YD2 YD3 YD4

/MISSING LISTWISE

/ANALYSIS DSD1 DSD2 DSD3 DSD4 HI1 HI2 HI3 HI4 HI5 RRR1 RRR2 RRR3 RRR4 HA1 HA2 HA3 HA4 CP1 CP2 CP3

CP4 XH1 XH2 XH3 XH4 XH5 DM1 DM2 DM3 DM4 YD1 YD2 YD3 YD4

/PRINT UNIVARIATE INITIAL CORRELATION KMO EXTRACTION ROTATION

/FORMAT SORT BLANK(.5)

/CRITERIA MINEIGEN(1) ITERATE(25)

/EXTRACTION PAF

/CRITERIA ITERATE(25)

/ROTATION PROMAX(4)

/METHOD=CORRELATION.

Resources

Processor Time

00:00:00.06

Elapsed Time

00:00:00.03

Maximum Memory Required

134168 (131.023K) bytes




Descriptive Statistics

Mean Std. Deviation Analysis N

DSD1

3.32

.676

443

DSD2

3.40

.743

443

DSD3

3.38

.738

443

DSD4

3.35

.774

443

HI1

2.66

.643

443

HI2

2.81

.670

443

HI3

3.29

.692

443

HI4

3.39

.724

443

HI5

3.35

.811

443

RRR1

2.63

.751

443

3.11

.679

443

RRR3

2.68

.686

443

RRR4

2.54

.679

443

HA1

3.44

.786

443

HA2

3.42

.727

443

HA3

3.40

.749

443

HA4

3.38

.687

443

CP1

3.39

.786

443

CP2

3.37

.757

443

CP3

3.40

.758

443

CP4

3.38

.767

443

XH1

3.34

.705

443

XH2

3.40

.719

443

XH3

3.39

.733

443

XH4

3.23

.766

443

XH5

3.44

.698

443

DM1

3.88

1.007

443

DM2

3.70

.879

443

DM3

3.48

.765

443

DM4

4.08

.845

443

YD1

3.38

.819

443

YD2

3.42

.802

443

YD3

3.36

.784

443

YD4

3.44

.833

443

RRR2



Correlation Matrix

DSD1 DSD2 DSD3 DSD4 HI1 HI2 HI3

Correlation

DSD1

1.000

.464

.435

.572

.174

.145

.155

DSD2

.464

1.000

.489

.527

.129

.049

.083

DSD3

.435

.489

1.000

.487

.077

-.011

-.038

DSD4

.572

.527

.487

1.000

.120

.170

.095

HI1

.174

.129

.077

.120

1.000

.537

.592

HI2

.145

.049

-.011

.170

.537

1.000

.574

HI3

.155

.083

-.038

.095

.592

.574

1.000

HI4

.203

.123

.049

.186

.477

.519

.577

HI5

.261

.191

-.026

.195

.578

.607

.607

RRR1

-.145

-.184

-.178

-.136

-.082

-.156

-.213

RRR2

-.197

-.151

-.176

-.204

-.182

-.164

-.268

RRR3

-.147

-.204

-.187

-.202

-.141

-.094

-.219

RRR4

-.136

-.165

-.174

-.133

-.140

-.098

-.198

HA1

.190

.133

.164

.141

.161

.275

.203

HA2

.143

.174

.110

.132

.170

.118

.190

HA3

.185

.136

.048

.161

.197

.183

.227

HA4

.201

.217

.184

.210

.184

.164

.175

CP1

.290

.227

.195

.247

.232

.258

.220

CP2

.227

.223

.266

.239

.211

.221

.285

CP3

.287

.269

.156

.247

.279

.351

.297

CP4

.265

.265

.172

.245

.285

.352

.321

XH1

.090

-.017

-.022

.074

.199

.206

.186

XH2

.090

.035

.007

.070

.073

.113

.060

XH3

.150

.097

.103

.092

.135

.047

.070

XH4

.136

.100

.046

.155

.141

.158

.081

XH5

.150

.035

.024

.095

.102

.103

.091

DM1

.018

.048

-.058

-.040

.065

-.039

.111

DM2

-.020

.084

-.068

-.046

.040

.040

.093

DM3

-.024

.055

-.009

-.033

.029

.007

.070

DM4

-.019

.001

-.048

-.107

.014

.000

.040

YD1

.325

.287

.148

.271

.342

.322

.388

YD2

.364

.263

.164

.247

.326

.286

.348

YD3

.364

.310

.246

.309

.307

.338

.366

YD4

.295

.253

.143

.274

.342

.280

.298

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