Các nhân tố ảnh hưởng đến mức độ hài lòng của người dân đối với dịch vụ khám chữa bệnh trên địa bàn thành phố Hồ Chí Minh - 14

Cronbach's Alpha Based on Standardized

Items

N of Items

.920

.919

7

Mean

Std. Deviation

N

Su thau hieu 1

3.53

.828

300

Su thau hieu 2

3.17

.908

300

Su thau hieu 3

3.35

.885

300

Su thau hieu 4

3.27

.875

300

Su thau hieu 5

3.17

.934

300

Su thau hieu 6

3.17

.934

300

Su thau hieu 7

3.48

.852

300

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach's Alpha if Item Deleted

Su thau hieu 1

19.62

20.772

.619

.920

Su thau hieu 2

19.97

19.156

.773

.905

Su thau hieu 3

19.79

19.241

.785

.904

Su thau hieu 4

19.88

19.761

.720

.911

Su thau hieu 5

19.97

18.651

.818

.900

Su thau hieu 6

19.97

18.651

.818

.900

Su thau hieu 7

19.66

19.911

.722

.911

Cronbach's Alpha Based on Standardized

Items

N of Items

.896

.897

6

Mean

Std. Deviation

N

Chat luong ky thuat 1

3.56

.745

300

Chat luong ky thuat 2

3.65

.793

300

Chat luong ky thuat 3

3.64

.765

300

Chat luong ky thuat 4

3.45

.802

300

Chat luong ky thuat 5

3.64

.782

300

Chat luong ky thuat 6

3.58

.734

300

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach's Alpha if Item Deleted

Chat luong ky thuat 1

17.97

10.233

.691

.883

Chat luong ky thuat 2

17.88

10.022

.683

.884

Chat luong ky thuat 3

17.88

9.816

.769

.871

Chat luong ky thuat 4

18.07

9.754

.736

.876

Chat luong ky thuat 5

17.88

9.843

.740

.875

Chat luong ky thuat 6

17.95

10.228

.706

.880

Cronbach's Alpha Based on Standardized

Items

N of Items

.908

.908

3

Mean

Std. Deviation

N

Chi phi kham chua benh 1

3.37

.911

300

Chi phi kham chua benh 2

3.27

.910

300

Chi phi kham chua benh 3

3.40

.907

300

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach's Alpha if Item Deleted

Chi phi kham chua benh 1

6.68

3.009

.775

.902

Chi phi kham chua benh 2

6.78

2.816

.866

.826

Chi phi kham chua benh 3

6.65

2.945

.809

.874

Cronbach's Alpha Based on Standardized

Items

N of Items

.911

.913

5

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-

Total Correlation

Cronbach's

Alpha if Item Deleted

Su hai long 1

13.09

10.528

.798

.886

Su hai long 2

13.02

11.067

.738

.899

Su hai long 3

13.14

10.259

.788

.887

Su hai long 4

13.38

10.048

.780

.889

Su hai long 5

13.50

9.488

.784

.891

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.947

Approx. Chi-Square

7069.787

Bartlett's Test of Sphericity

df

561

Sig.

.000

Initial

Extraction

Phuong tien huu hinh 1

1.000

.570

Phuong tien huu hinh 2

1.000

.689

Phuong tien huu hinh 3

1.000

.585

Phuong tien huu hinh 4

1.000

.592

Su tin cay 1

1.000

.593

Su tin cay 2

1.000

.747

Su tin cay 3

1.000

.724

Su tin cay 4

1.000

.665

Su tin cay 5

1.000

.648

Su dap ung 1

1.000

.717

Su dap ung 2

1.000

.777

Su dap ung 3

1.000

.746

Su dap ung 4

1.000

.621

Su dap ung 5

1.000

.652

Su dap ung 6

1.000

.672

Su dap ung 7

1.000

.700

Nang luc phuc vu 1

1.000

.656

Nang luc phuc vu 2

1.000

.735

Nang luc phuc vu 3

1.000

.659

Su thau hieu 1

1.000

.734

Su thau hieu 2

1.000

.720

Su thau hieu 3

1.000

.784

Su thau hieu 4

1.000

.677

Su thau hieu 5

1.000

.691

Su thau hieu 7

1.000

.675

Chat luong ky thuat 1

1.000

.637

1.000

.593

Chat luong ky thuat 3

1.000

.710

Chat luong ky thuat 4

1.000

.751

Chat luong ky thuat 5

1.000

.679

Chat luong ky thuat 6

1.000

.675

Chi phi kham chua benh 1

1.000

.782

Chi phi kham chua benh 2

1.000

.869

Chi phi kham chua benh 3

1.000

.827

Extraction Method: Principal Component Analysis.

Initial Eigenvalues

Extraction Sums of Squared Loadings

Rotation Sums of Squared Loadings

Total

% of

Variance

Cumulativ

e %

Total

% of

Variance

Cumulativ

e %

Total

% of

Variance

Cumulativ

e %

1

15.960

45.601

45.601

15.960

45.601

45.601

5.135

14.673

14.673

2

1.918

5.480

51.081

1.918

5.480

51.081

3.582

10.234

24.906

3

1.566

4.475

55.556

1.566

4.475

55.556

3.507

10.019

34.925

4

1.479

4.224

59.781

1.479

4.224

59.781

3.336

9.531

44.456

5

1.262

3.605

63.386

1.262

3.605

63.386

3.269

9.341

53.797

6

1.095

3.128

66.514

1.095

3.128

66.514

3.049

8.713

62.510

7

1.027

2.933

69.447

1.027

2.933

69.447

2.428

6.937

69.447

8

.835

2.385

71.832

9

.766

2.188

74.020

10

.688

1.965

75.985

11

.667

1.905

77.890

12

.631

1.802

79.692

13

.587

1.678

81.370

14

.560

1.601

82.971

15

.551

1.573

84.544

.494

1.411

85.955

17

.459

1.310

87.265

18

.433

1.237

88.502

19

.396

1.133

89.635

20

.357

1.021

90.656

21

.342

.976

91.633

22

.312

.890

92.523

23

.298

.851

93.374

24

.283

.808

94.182

25

.276

.789

94.971

26

.260

.744

95.714

27

.242

.690

96.405

28

.216

.617

97.022

29

.213

.610

97.632

30

.194

.554

98.186

31

.180

.515

98.701

32

.170

.486

99.187

33

.164

.469

99.656

34

.120

.344

100.000

35

-7.246E-017

-2.070E-016

100.000

Component

1

2

3

4

5

6

7

Phuong tien huu hinh 1

.581

Phuong tien huu hinh 2

.745

Phuong tien huu hinh 3

.507

Phuong tien huu hinh 4

.518

Su tin cay 1

.553

Su tin cay 2

.708

Su tin cay 3

.673

Su tin cay 4

.659

Su tin cay 5

.582

Su dap ung 1

.711

Su dap ung 2

.762

Su dap ung 3

.587

Su dap ung 4

.593

Su dap ung 5

.590

Su dap ung 6

.558

Su dap ung 7

.511

Nang luc phuc vu 1

.745

Nang luc phuc vu 2

.767

Nang luc phuc vu 3

.688

Su thau hieu 1

.605

Su thau hieu 2

.658

Su thau hieu 3

.731

Su thau hieu 4

.639

Su thau hieu 5

.750

Su thau hieu 6

.750

Su thau hieu 7

.577

Chat luong ky thuat 1

.518

Chat luong ky thuat 2

.539

Chat luong ky thuat 3

.676

Chat luong ky thuat 4

.646

Chat luong ky thuat 5

.561

Chat luong ky thuat 6

.576

Chi phi kham chua benh 1

.760

Chi phi kham chua benh 2

.821

Chi phi kham chua benh 3

.776