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Component Transformation Matrix

Component

1

2

3

4

5

6

1

.483

.394

.439

.450

.339

.317

2

-.678

.434

.372

-.278

.368

-.022

3

.009

-.777

.381

-.066

.496

-.013

4

.312

.204

-.398

-.156

.584

-.581

5

-.027

-.019

-.510

-.246

.349

.746

6

.456

.102

.323

-.795

-.201

.072

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Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.



Bảng 11. Kết quả phân tích nhân tố khám phá với nhân tố hài lòng

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.664

Approx. Chi-Square

98.807

Bartlett's Test of Sphericity df

3

Sig.

.000

Communalities


Initial

Extraction

HL1

1.000

.621

HL2

1.000

.638

HL3

1.000

.575


Total Variance Explained

Component

Initial Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative %

Total

% of Variance

Cumulative %

1

1.834

61.136

61.136

1.834

61.136

61.136

2

.621

20.695

81.831

3

.545

18.169

100.000


Component Matrixa


Component

1

HL2

.799

HL1

.788

HL3

.758


Bảng 12. Kết quả phân tích tương quan


Correlations


HL

TC

NL

DC

DU

CP

VC


Pearson Correlation

1

.556**

.570**

.464**

.641**

.468**

.470**

HL

Sig. (2-tailed)


.000

.000

.000

.000

.000

.000


N

210

210

210

210

210

210

210


Pearson Correlation

.556**

1

.556**

.251**

.289**

.246**

.294**

TC

Sig. (2-tailed)

.000


.000

.000

.000

.000

.000


N

210

210

210

210

210

210

210


Pearson Correlation

.570**

.556**

1

.375**

.445**

.281**

.387**

NL

Sig. (2-tailed)

.000

.000


.000

.000

.000

.000


N

210

210

210

210

210

210

210


Pearson Correlation

.464**

.251**

.375**

1

.395**

.323**

.279**

DC

Sig. (2-tailed)

.000

.000

.000


.000

.000

.000


N

210

210

210

210

210

210

210


Pearson Correlation

.641**

.289**

.445**

.395**

1

.397**

.362**

DU

Sig. (2-tailed)

.000

.000

.000

.000


.000

.000


N

210

210

210

210

210

210

210


Pearson Correlation

.468**

.246**

.281**

.323**

.397**

1

.204**

CP

Sig. (2-tailed)

.000

.000

.000

.000

.000


.003


N

210

210

210

210

210

210

210


Pearson Correlation

.470**

.294**

.387**

.279**

.362**

.204**

1

VC

Sig. (2-tailed)

.000

.000

.000

.000

.000

.003



N

210

210

210

210

210

210

210

**. Correlation is significant at the 0.01 level (2-tailed).


Bảng 13. Kết quả phân tích hồi quy

Descriptive Statistics


Mean

Std. Deviation

N

HL

3.0238

.66103

210

TC

3.8667

.66616

210

NL

3.8833

.91575

210

DC

3.0667

.71386

210

DU

3.0210

.69718

210

CP

2.9133

.67655

210

VC

3.9857

.63944

210

HL

TC

NL

DC

DU

CP

VC


HL

1.000

.556

.570

.464

.641

.468

.470


TC

.556

1.000

.556

.251

.289

.246

.294


NL

.570

.556

1.000

.375

.445

.281

.387

Pearson Correlation

DC

.464

.251

.375

1.000

.395

.323

.279


DU

.641

.289

.445

.395

1.000

.397

.362


CP

.468

.246

.281

.323

.397

1.000

.204


VC

.470

.294

.387

.279

.362

.204

1.000


HL

.

.000

.000

.000

.000

.000

.000


TC

.000

.

.000

.000

.000

.000

.000


NL

.000

.000

.

.000

.000

.000

.000

Sig. (1-tailed)

DC

.000

.000

.000

.

.000

.000

.000


DU

.000

.000

.000

.000

.

.000

.000


CP

.000

.000

.000

.000

.000

.

.001


VC

.000

.000

.000

.000

.000

.001

.


HL

210

210

210

210

210

210

210


TC

210

210

210

210

210

210

210


NL

210

210

210

210

210

210

210

N

DC

210

210

210

210

210

210

210


DU

210

210

210

210

210

210

210


CP

210

210

210

210

210

210

210


VC

210

210

210

210

210

210

210



Variables Entered/Removeda

Model

Variables Entered

Variables Removed

Method


1

VC, CP, TC, DC,

DU, NLb


.


Enter

a. Dependent Variable: HL

b. All requested variables entered.


Model Summaryb

Model

R

R Square

Adjusted R Square

Std. Error of the Estimate

Durbin-Watson

1

.802a

.643

.632

.40084

1.465

Sum of Squares

df

Mean Square

F

Sig.


Regression

58.709

6

9.785

60.898

.000b

1

Residual

32.617

203

.161


Total

91.325

209


Model

a. Dependent Variable: HL

b. Predictors: (Constant), VC, CP, TC, DC, DU, NL


Coefficientsa

Model

Unstandardized Coefficients

Standardized Coefficients

t

Sig.

Collinearity Statistics

B

Std. Error

Beta

Tolerance

VIF


(Constant)

-.778

.224


-3.472

.001




TC

.276

.051

.279

5.458

.000

.676

1.480


NL

.081

.040

.113

2.018

.045

.562

1.778

1

DC

.112

.044

.121

2.526

.012

.764

1.309


DU

.325

.049

.343

6.675

.000

.665

1.503


CP

.158

.046

.161

3.436

.001

.797

1.255


VC

.158

.049

.153

3.239

.001

.790

1.265

a. Dependent Variable: HL


Collinearity Diagnosticsa

Model

Dimension

Eigenvalue

Condition Index

Variance Proportions



(Constant)

TC

NL

DC

DU

CP

VC


1

6.840

1.000

.00

.00

.00

.00

.00

.00

.00


2

.041

12.973

.00

.06

.19

.05

.03

.50

.02


3

.034

14.085

.02

.03

.00

.76

.02

.23

.01

1

4

.031

14.848

.07

.02

.15

.13

.53

.00

.04


5

.027

15.780

.04

.02

.28

.05

.31

.22

.14


6

.016

20.399

.02

.51

.20

.00

.10

.04

.44


7

.010

25.974

.84

.37

.17

.01

.00

.02

.35

a. Dependent Variable: HL



Residuals Statisticsa


Minimum

Maximum

Mean

Std. Deviation

N

Predicted Value

1.4540

4.2285

3.0238

.53000

210

Residual

-1.08415

.95831

.00000

.39505

210

Std. Predicted Value

-2.962

2.273

.000

1.000

210

Std. Residual

-2.705

2.391

.000

.986

210

a. Dependent Variable: HL


Bảng 14. Kiểm định phần dư bằng biểu đồ Histogram


Statistics


HL


Valid

210

N


Missing

0

Mean

3.0238

Median

3.0000

Std. Deviation

.66103

Skewness

-.167

Std. Error of Skewness

.168


HL


Frequency

Percent

Valid Percent

Cumulative Percent

1.00

2

1.0

1.0

1.0

1.67

3

1.4

1.4

2.4

2.00

19

9.0

9.0

11.4

2.33

23

11.0

11.0

22.4

2.67

25

11.9

11.9

34.3

3.00

53

25.2

25.2

59.5

Valid





3.33

33

15.7

15.7

75.2

3.67

31

14.8

14.8

90.0

4.00

15

7.1

7.1

97.1

4.33

3

1.4

1.4

98.6

4.67

3

1.4

1.4

100.0

Total

210

100.0

100.0




Bảng 15 Kiểm định phần dư bằng biểu đồ Q Q Plot Model Description Model Name 1



Bảng 15. Kiểm định phần dư bằng biểu đồ Q-Q Plot


Model Description

Model Name


MOD_2

Series or Sequence

1

HL

Transformation


Natural logarithm

Non-Seasonal Differencing


1

Seasonal Differencing


0

Length of Seasonal Period


No periodicity

Standardization


Applied


Type

Normal

Distribution

Location

estimated


Scale

estimated

Fractional Rank Estimation Method

Blom's

Rank Assigned to Ties


Mean rank of tied values

Applying the model specifications from MOD_2


Case Processing Summary


HL

Series or Sequence Length

210

Number of Missing Values in the Plot

Negative or Zero Before Log

Transform


0

User-Missing

0


System-Missing

0

The cases are unweighted.


Estimated Distribution Parameters


HL

Location

.0000

Normal Distribution


Scale

1.00000

The cases are unweighted.



Bảng 16 Kiểm định giá trị trung bình Descriptive Statistics N Minimum Maximum Mean Std 2



Bảng 16 Kiểm định giá trị trung bình Descriptive Statistics N Minimum Maximum Mean Std 3



Bảng 16. Kiểm định giá trị trung bình


Descriptive Statistics


N

Minimum

Maximum

Mean

Std. Deviation

HL1

210

1

5

3.08

.809

HL2

210

1

5

3.13

.874

HL3

210

1

4

2.87

.854

Valid N (listwise)

210







Descriptive Statistics


N

Minimum

Maximum

Mean

Std. Deviation

TC1

210

2

5

3.87

.763

TC2

210

2

5

3.94

.743

TC4

210

2

5

3.86

.769

TC5

210

1

5

3.83

.757

TC6

210

2

5

3.83

.755

Valid N (listwise)

210





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