Phát triển dịch vụ phi tín dụng của các Ngân hàng thương mại cổ phần ở Việt Nam

Item-Total Statistics

DU1

Scale Mean if Item Deleted	Scale Variance if Item Deleted	Corrected Item- Total Correlation	Cronbach's Alpha if Item Deleted
9.94	7.685	.736	.787
DU2	9.93	6.737	.670	.809
DU3	9.91	7.201	.760	.771
DU4	9.75	6.963	.599	.844

Có thể bạn quan tâm!

Xem toàn bộ 239 trang tài liệu này.

Thành phần Sự hài lòng khách hàng

Case Processing Summary

N	%
Cases	Valid	426	100.0
	Excludeda	0	.0
	Total	426	100.0

a. Listwise deletion based on all variables in the procedure.

Reliability Statistics

Cronbach's Alpha

N of Items
.838	3

Item-Total Statistics

HL1

Scale Mean if Item Deleted	Scale Variance if Item Deleted	Corrected Item- Total Correlation	Cronbach's Alpha if Item Deleted
6.51	3.584	.760	.736
HL2	6.49	2.910	.672	.827
HL3	6.45	3.418	.704	.773

PHỤ LỤC 3

KẾT QUẢ PHÂN TÍCH NHÂN TỐ KHÁM PHÁ EFA

Phân tích nhân tố EFA lần 1

KMO and Bartlett's Test

Kaiser-Meyer-Olkin

Measure of Sampling Adequacy.

.774
Bartlett's Test of Sphericity	Approx. Chi- Square	665.702
	df	550
	Sig.	.000

Communalities

Initial	Extraction
TC1	1.000	.904
TC2	1.000	.883
TC3	1.000	.966
TC4	1.000	.913
TC5	1.000	.963
PT1	1.000	.903
PT2	1.000	.951
PT3	1.000	.987
PT4	1.000	.966
DC1	1.000	.920
DC2	1.000	.942
DC3	1.000	.970
DC4	1.000	.961
DC5	1.000	.979
NL1	1.000	.532
NL2	1.000	.837
NL3	1.000	.740
NL4	1.000	.617
DU1	1.000	.950
DU2	1.000	.988
DU3	1.000	.961
DU4	1.000	.975

Extraction Method: Principal Component Analysis.

Total Variance Explained

Component

Initial Eigenvalues			Extraction Sums of Squared Loadings			Rotation Sums of Squared Loadings
Total	% of Variance	Cumulative %	Total	% of Variance	Cumulative %	Total	% of Variance	Cumulative %
1	11.469	52.133	52.133	11.469	52.133	52.133	6.060	27.544	27.544
2	2.735	12.434	64.567	2.735	12.434	64.567	4.075	18.523	46.067
3	2.400	10.910	75.477	2.400	10.910	75.477	3.838	17.447	63.515
4	1.798	8.174	83.651	1.798	8.174	83.651	3.134	14.244	77.759
5	1.406	6.389	90.040	1.406	6.389	90.040	2.702	12.280	90.040
6	.750	3.408	93.448
7	.699	1.782	95.230
8	.591	1.432	96.661
9	.575	1.301	97.963
10	.475	.858	98.821
11	.422	.769	99.190
12	.343	.657	99.447
13	.311	.558	99.605
14	.259	.417	99.723
15	.214	.400	99.822
16	.221	.373	99.895
17	.191	.369	99.930
18	.190	.257	99.961
19	.152	.158	99.979
20	.103	.117	99.992
21	.101	.100	99.997
22	.091	.073	100.000

Extraction Method: Principal Component Analysis.

Component Matrixa

Component
1	2	3	4	5
DU1	.881
TC2	.876
PT2	.870
DC2	.853
TC3	.842
PT3	.840
DU2	.830
DC3	.827
DU3	.820
TC4	.820
PT4	.819
DC4	.788
DU4	.734			.650
DC5	.732			.649
TC5	.720			.652
TC1	.671		.509
PT1	.666		.532
DC1	.665		.547
NL2		.769
NL3		.678	.522
NL1		.630
NL4		.560

Extraction Method: Principal Component Analysis.

a. 5 components extracted.

Rotated Component Matrixa

	Component
	1	2	3	4	5
TC1	.877
TC2	.876
TC3	.875
TC4	.845
TC5	.763
PT2	.757	.562
DC2	.754	.561
DC1		.827
DC3		.891

DC4

	.875
DC5		.867
DU1			.867
DU2			.867
DU3			.862
DU4			.862
PT1				.886
PT3				.884
PT4				.884
NL2					.906
NL3					.859
NL4					.764
NL1					.715
Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.
a. Rotation converged in 9 iterations.

Component Transformation Matrix

Component

1	2	3	4	5
1	.648	.445	.483	.374	.098
2	-.412	.419	.050	-.060	.806
3	.420	-.670	-.154	.117	.581
4	-.237	.049	-.399	.883	-.056
5	.422	.419	-.763	-.253	.027

Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.

Phân tích nhân tố khám phá EFA lần 2

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.757
Bartlett's Test of Sphericity	Approx. Chi-Square	1274.702
	df	495
	Sig.	.000

Communalities

Initial	Extraction
TC1	1.000	.929
TC2	1.000	.878
TC3	1.000	.964
TC4	1.000	.932
TC5	1.000	.964
PT1	1.000	.911
PT3	1.000	.989
PT4	1.000	.974
DC1	1.000	.930
DC3	1.000	.972
DC4	1.000	.968
DC5	1.000	.987
NL1	1.000	.530
NL2	1.000	.837
NL3	1.000	.740
NL4	1.000	.617
DU1	1.000	.904
DU2	1.000	.990
DU3	1.000	.966
DU4	1.000	.985

Extraction Method: Principal Component Analysis.

Total Variance Explained

Component

Initial Eigenvalues			Extraction Sums of Squared Loadings			Rotation Sums of Squared Loadings
Total	% of Variance	Cumulative %	Total	% of Variance	Cumulative %	Total	% of Variance	Cumulative %
1	10.020	50.100	50.100	10.020	50.100	50.100	4.989	24.947	24.947
2	2.735	13.676	63.776	2.735	13.676	63.776	3.808	19.039	43.986
3	2.396	11.981	75.757	2.396	11.981	75.757	3.538	17.689	61.675
4	1.744	8.722	84.479	1.744	8.722	84.479	2.938	14.688	76.363
5	1.072	5.361	89.840	1.102	5.361	89.840	2.695	13.477	89.840
6	.849	3.747	93.586
7	.775	1.876	95.462
8	.689	1.555	97.017
9	.521	1.076	98.094
10	.515	.933	99.027
11	.495	.830	99.401

.452	.761	99.647
13	.383	.699	99.777
14	.361	.591	99.872
15	.289	.575	99.916
16	.221	.475	99.952
17	.191	.422	99.973
18	.190	.343	99.987
19	.152	.311	99.997
20	.101	.203	100.000

Extraction Method: Principal Component Analysis.

Component Matrixa

	Component
	1	2	3	4	5
PT3	.854
DU2	.853
TC3	.844
TC2	.842
DU1	.839
DC3	.819
PT4	.819
TC4	.818
DU3	.816
DC4	.793
TC5	.764			.585
DU4	.762			.584
DC5	.753			.581
TC1	.663		.513
PT1	.660		.551
DC1	.655		.535
NL2		.768
NL3		.676	.523
NL1		.629
NL4		.558
Extraction Method: Principal Component Analysis.
a. 5 components extracted.

Rotated Component Matrixa

	Component
	1	2	3	4	5
TC2	.903
TC3	.899
TC1	.899
TC4	.886
TC5	.709
DC1		.703
DC3		.877
DC4		.876
DC5		.874
DU1			.864
DU2			.896
DU3			.895
DU4			.872
PT1				.883
PT3				.883
PT4				.873
NL2					.906
NL3					.859
NL4					.764
NL1					.715

Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization. a. Rotation converged in 7 iterations.

Component Transformation Matrix

Component

1	2	3	4	5
1	.607	.522	.431	.403	.104
2	-.442	.056	.395	-.037	.803
3	.471	-.180	-.633	.051	.585
4	-.087	-.604	.135	.780	-.037
5	.456	-.572	.489	-.475	.028

Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.

Xem tất cả 239 trang.

Ngày đăng: 13/04/2023