Item-Total Statistics
Scale Mean if Item Deleted | Scale Variance if Item Deleted | Corrected Item- Total Correlation | Cronbach's Alpha if Item Deleted | |
9.94 | 7.685 | .736 | .787 | |
DU2 | 9.93 | 6.737 | .670 | .809 |
DU3 | 9.91 | 7.201 | .760 | .771 |
DU4 | 9.75 | 6.963 | .599 | .844 |
Có thể bạn quan tâm!
- Kiến Nghị Đối Với Chính Phủ Và Ngân Hàng Nhà Nước
- Luật Các Tổ Chức Tín Dụng(2010), Nhà Xuất Bản Pháp Lý, Hà Nội.
- Ngân Hàng Thực Hiện Dịch Vụ Phi Tín Dụng Chính Xác, Không Có Sai Sót Ngay Từ Lần Đầu? *
- Phát triển dịch vụ phi tín dụng của các Ngân hàng thương mại cổ phần ở Việt Nam - 29
Xem toàn bộ 239 trang tài liệu này.
Thành phần Sự hài lòng khách hàng
Case Processing Summary
N | % | ||
Cases | Valid | 426 | 100.0 |
Excludeda | 0 | .0 | |
Total | 426 | 100.0 |
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
N of Items | |
.838 | 3 |
Item-Total Statistics
Scale Mean if Item Deleted | Scale Variance if Item Deleted | Corrected Item- Total Correlation | Cronbach's Alpha if Item Deleted | |
6.51 | 3.584 | .760 | .736 | |
HL2 | 6.49 | 2.910 | .672 | .827 |
HL3 | 6.45 | 3.418 | .704 | .773 |
PHỤ LỤC 3
KẾT QUẢ PHÂN TÍCH NHÂN TỐ KHÁM PHÁ EFA
Phân tích nhân tố EFA lần 1
KMO and Bartlett's Test
.774 | ||
Bartlett's Test of Sphericity | Approx. Chi- Square | 665.702 |
df | 550 | |
Sig. | .000 |
Communalities
Initial | Extraction | |
TC1 | 1.000 | .904 |
TC2 | 1.000 | .883 |
TC3 | 1.000 | .966 |
TC4 | 1.000 | .913 |
TC5 | 1.000 | .963 |
PT1 | 1.000 | .903 |
PT2 | 1.000 | .951 |
PT3 | 1.000 | .987 |
PT4 | 1.000 | .966 |
DC1 | 1.000 | .920 |
DC2 | 1.000 | .942 |
DC3 | 1.000 | .970 |
DC4 | 1.000 | .961 |
DC5 | 1.000 | .979 |
NL1 | 1.000 | .532 |
NL2 | 1.000 | .837 |
NL3 | 1.000 | .740 |
NL4 | 1.000 | .617 |
DU1 | 1.000 | .950 |
DU2 | 1.000 | .988 |
DU3 | 1.000 | .961 |
DU4 | 1.000 | .975 |
Extraction Method: Principal Component Analysis.
Total Variance Explained
Initial Eigenvalues | Extraction Sums of Squared Loadings | Rotation Sums of Squared Loadings | |||||||
Total | % of Variance | Cumulative % | Total | % of Variance | Cumulative % | Total | % of Variance | Cumulative % | |
1 | 11.469 | 52.133 | 52.133 | 11.469 | 52.133 | 52.133 | 6.060 | 27.544 | 27.544 |
2 | 2.735 | 12.434 | 64.567 | 2.735 | 12.434 | 64.567 | 4.075 | 18.523 | 46.067 |
3 | 2.400 | 10.910 | 75.477 | 2.400 | 10.910 | 75.477 | 3.838 | 17.447 | 63.515 |
4 | 1.798 | 8.174 | 83.651 | 1.798 | 8.174 | 83.651 | 3.134 | 14.244 | 77.759 |
5 | 1.406 | 6.389 | 90.040 | 1.406 | 6.389 | 90.040 | 2.702 | 12.280 | 90.040 |
6 | .750 | 3.408 | 93.448 | ||||||
7 | .699 | 1.782 | 95.230 | ||||||
8 | .591 | 1.432 | 96.661 | ||||||
9 | .575 | 1.301 | 97.963 | ||||||
10 | .475 | .858 | 98.821 | ||||||
11 | .422 | .769 | 99.190 | ||||||
12 | .343 | .657 | 99.447 | ||||||
13 | .311 | .558 | 99.605 | ||||||
14 | .259 | .417 | 99.723 | ||||||
15 | .214 | .400 | 99.822 | ||||||
16 | .221 | .373 | 99.895 | ||||||
17 | .191 | .369 | 99.930 | ||||||
18 | .190 | .257 | 99.961 | ||||||
19 | .152 | .158 | 99.979 | ||||||
20 | .103 | .117 | 99.992 | ||||||
21 | .101 | .100 | 99.997 | ||||||
22 | .091 | .073 | 100.000 |
Extraction Method: Principal Component Analysis.
Component Matrixa
Component | |||||
1 | 2 | 3 | 4 | 5 | |
DU1 | .881 | ||||
TC2 | .876 | ||||
PT2 | .870 | ||||
DC2 | .853 | ||||
TC3 | .842 | ||||
PT3 | .840 | ||||
DU2 | .830 | ||||
DC3 | .827 | ||||
DU3 | .820 | ||||
TC4 | .820 | ||||
PT4 | .819 | ||||
DC4 | .788 | ||||
DU4 | .734 | .650 | |||
DC5 | .732 | .649 | |||
TC5 | .720 | .652 | |||
TC1 | .671 | .509 | |||
PT1 | .666 | .532 | |||
DC1 | .665 | .547 | |||
NL2 | .769 | ||||
NL3 | .678 | .522 | |||
NL1 | .630 | ||||
NL4 | .560 |
Extraction Method: Principal Component Analysis.
a. 5 components extracted.
Component | |||||
1 | 2 | 3 | 4 | 5 | |
TC1 | .877 | ||||
TC2 | .876 | ||||
TC3 | .875 | ||||
TC4 | .845 | ||||
TC5 | .763 | ||||
PT2 | .757 | .562 | |||
DC2 | .754 | .561 | |||
DC1 | .827 | ||||
DC3 | .891 |
.875 | |||||
DC5 | .867 | ||||
DU1 | .867 | ||||
DU2 | .867 | ||||
DU3 | .862 | ||||
DU4 | .862 | ||||
PT1 | .886 | ||||
PT3 | .884 | ||||
PT4 | .884 | ||||
NL2 | .906 | ||||
NL3 | .859 | ||||
NL4 | .764 | ||||
NL1 | .715 | ||||
Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization. | |||||
a. Rotation converged in 9 iterations. |
Component Transformation Matrix
1 | 2 | 3 | 4 | 5 | |
1 | .648 | .445 | .483 | .374 | .098 |
2 | -.412 | .419 | .050 | -.060 | .806 |
3 | .420 | -.670 | -.154 | .117 | .581 |
4 | -.237 | .049 | -.399 | .883 | -.056 |
5 | .422 | .419 | -.763 | -.253 | .027 |
Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.
Phân tích nhân tố khám phá EFA lần 2
KMO and Bartlett's Test
.757 | ||
Bartlett's Test of Sphericity | Approx. Chi-Square | 1274.702 |
df | 495 | |
Sig. | .000 |
Communalities
Initial | Extraction | |
TC1 | 1.000 | .929 |
TC2 | 1.000 | .878 |
TC3 | 1.000 | .964 |
TC4 | 1.000 | .932 |
TC5 | 1.000 | .964 |
PT1 | 1.000 | .911 |
PT3 | 1.000 | .989 |
PT4 | 1.000 | .974 |
DC1 | 1.000 | .930 |
DC3 | 1.000 | .972 |
DC4 | 1.000 | .968 |
DC5 | 1.000 | .987 |
NL1 | 1.000 | .530 |
NL2 | 1.000 | .837 |
NL3 | 1.000 | .740 |
NL4 | 1.000 | .617 |
DU1 | 1.000 | .904 |
DU2 | 1.000 | .990 |
DU3 | 1.000 | .966 |
DU4 | 1.000 | .985 |
Extraction Method: Principal Component Analysis.
Total Variance Explained
Initial Eigenvalues | Extraction Sums of Squared Loadings | Rotation Sums of Squared Loadings | |||||||
Total | % of Variance | Cumulative % | Total | % of Variance | Cumulative % | Total | % of Variance | Cumulative % | |
1 | 10.020 | 50.100 | 50.100 | 10.020 | 50.100 | 50.100 | 4.989 | 24.947 | 24.947 |
2 | 2.735 | 13.676 | 63.776 | 2.735 | 13.676 | 63.776 | 3.808 | 19.039 | 43.986 |
3 | 2.396 | 11.981 | 75.757 | 2.396 | 11.981 | 75.757 | 3.538 | 17.689 | 61.675 |
4 | 1.744 | 8.722 | 84.479 | 1.744 | 8.722 | 84.479 | 2.938 | 14.688 | 76.363 |
5 | 1.072 | 5.361 | 89.840 | 1.102 | 5.361 | 89.840 | 2.695 | 13.477 | 89.840 |
6 | .849 | 3.747 | 93.586 | ||||||
7 | .775 | 1.876 | 95.462 | ||||||
8 | .689 | 1.555 | 97.017 | ||||||
9 | .521 | 1.076 | 98.094 | ||||||
10 | .515 | .933 | 99.027 | ||||||
11 | .495 | .830 | 99.401 |
.452 | .761 | 99.647 | |||||||
13 | .383 | .699 | 99.777 | ||||||
14 | .361 | .591 | 99.872 | ||||||
15 | .289 | .575 | 99.916 | ||||||
16 | .221 | .475 | 99.952 | ||||||
17 | .191 | .422 | 99.973 | ||||||
18 | .190 | .343 | 99.987 | ||||||
19 | .152 | .311 | 99.997 | ||||||
20 | .101 | .203 | 100.000 |
Extraction Method: Principal Component Analysis.
Component | |||||
1 | 2 | 3 | 4 | 5 | |
PT3 | .854 | ||||
DU2 | .853 | ||||
TC3 | .844 | ||||
TC2 | .842 | ||||
DU1 | .839 | ||||
DC3 | .819 | ||||
PT4 | .819 | ||||
TC4 | .818 | ||||
DU3 | .816 | ||||
DC4 | .793 | ||||
TC5 | .764 | .585 | |||
DU4 | .762 | .584 | |||
DC5 | .753 | .581 | |||
TC1 | .663 | .513 | |||
PT1 | .660 | .551 | |||
DC1 | .655 | .535 | |||
NL2 | .768 | ||||
NL3 | .676 | .523 | |||
NL1 | .629 | ||||
NL4 | .558 | ||||
Extraction Method: Principal Component Analysis. | |||||
a. 5 components extracted. |
Component | |||||
1 | 2 | 3 | 4 | 5 | |
TC2 | .903 | ||||
TC3 | .899 | ||||
TC1 | .899 | ||||
TC4 | .886 | ||||
TC5 | .709 | ||||
DC1 | .703 | ||||
DC3 | .877 | ||||
DC4 | .876 | ||||
DC5 | .874 | ||||
DU1 | .864 | ||||
DU2 | .896 | ||||
DU3 | .895 | ||||
DU4 | .872 | ||||
PT1 | .883 | ||||
PT3 | .883 | ||||
PT4 | .873 | ||||
NL2 | .906 | ||||
NL3 | .859 | ||||
NL4 | .764 | ||||
NL1 | .715 |
Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization. a. Rotation converged in 7 iterations.
Component Transformation Matrix
1 | 2 | 3 | 4 | 5 | |
1 | .607 | .522 | .431 | .403 | .104 |
2 | -.442 | .056 | .395 | -.037 | .803 |
3 | .471 | -.180 | -.633 | .051 | .585 |
4 | -.087 | -.604 | .135 | .780 | -.037 |
5 | .456 | -.572 | .489 | -.475 | .028 |
Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.