Nghiên cứu chất lượng dịch vụ lưu trú du lịch của các khách sạn 3 sao tại Thành phố Nha Trang - 18

DB

DB01




Frequency


Percent


Valid Percent

Cumulative Percent


Valid

Hoan toan khong

dong y


35


11.254


11.254


11.254

Khong dong y

99

31.833

31.833

43.087

Dong y

167

53.698

53.698

96.785

Hoan toan dong y

10

3.215

3.215

100.000

Total

311

100.000

100.000


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Nghiên cứu chất lượng dịch vụ lưu trú du lịch của các khách sạn 3 sao tại Thành phố Nha Trang - 18


DB02




Frequency


Percent


Valid Percent

Cumulative Percent


Valid

Hoan toan khong

dong y


38


12.219


12.219


12.219

Khong dong y

84

27.010

27.010

39.228

Dong y

129

41.479

41.479

80.707

Hoan toan dong y

60

19.293

19.293

100.000

Total

311

100.000

100.000



DB03




Frequency


Percent


Valid Percent

Cumulative Percent

Vali d

Hoan toan khong

dong y


27


8.682


8.682


8.682

Khong dong y

89

28.617

28.617

37.299

Dong y

144

46.302

46.302

83.601

Hoan toan dong y

51

16.399

16.399

100.000

Total


311

100.00

0


100.000


DB04




Frequency


Percent


Valid Percent

Cumulative Percent

Vali d

Hoan toan khong

dong y


23


7.395


7.395


7.395

Khong dong y

101

32.476

32.476

39.871

Dong y

145

46.624

46.624

86.495

Hoan toan dong y

42

13.505

13.505

100.000

Total


311

100.00

0


100.000



DB05




Frequency


Percent


Valid Percent

Cumulative Percent

Vali d

Hoan toan khong

dong y


24


7.717


7.717


7.717

Khong dong y

93

29.904

29.904

37.621

Dong y

150

48.232

48.232

85.852

Hoan toan dong y

44

14.148

14.148

100.000

Total


311

100.00

0


100.000



DB06




Frequency


Percent


Valid Percent

Cumulative Percent

Vali d

Hoan toan khong

dong y


27


8.682


8.682


8.682

Khong dong y

101

32.476

32.476

41.158

Dong y

161

51.768

51.768

92.926

Hoan toan dong y

22

7.074

7.074

100.000

Total


311

100.00

0


100.000


DB07




Frequency


Percent


Valid Percent

Cumulative Percent

Vali d

Hoan toan khong

dong y


15


4.823


4.823


4.823

Khong dong y

91

29.260

29.260

34.084

Dong y

154

49.518

49.518

83.601

Hoan toan dong y

51

16.399

16.399

100.000

Total


311

100.00

0


100.000



DC

DC01




Frequency


Percent


Valid Percent

Cumulative Percent

Vali d

Hoan toan khong

dong y


28


9.003


9.003


9.003

Khong dong y

93

29.904

29.904

38.907

Dong y

120

38.585

38.585

77.492

Hoan toan dong y

70

22.508

22.508

100.000

Total


311

100.00

0


100.000



DC02




Frequency


Percent


Valid Percent

Cumulative Percent

Vali d

Hoan toan khong

dong y


17


5.466


5.466


5.466

Khong dong y

89

28.617

28.617

34.084

Dong y

147

47.267

47.267

81.350

Hoan toan dong y

58

18.650

18.650

100.000

Total


311

100.00

0


100.000


DC03




Frequency


Percent


Valid Percent

Cumulative Percent

Vali d

Hoan toan khong

dong y


13


4.180


4.180


4.180

Khong dong y

121

38.907

38.907

43.087

Dong y

135

43.408

43.408

86.495

Hoan toan dong y

42

13.505

13.505

100.000

Total


311

100.00

0


100.000



DC04




Frequency


Percent


Valid Percent

Cumulative Percent

Vali d

Hoan toan khong

dong y


14


4.502


4.502


4.502

Khong dong y

109

35.048

35.048

39.550

Dong y

124

39.871

39.871

79.421

Hoan toan dong y

64

20.579

20.579

100.000

Total


311

100.00

0


100.000



DC05




Frequency


Percent


Valid Percent

Cumulative Percent

Vali d

Hoan toan khong

dong y


24


7.717


7.717


7.717

Khong dong y

101

32.476

32.476

40.193

Dong y

175

56.270

56.270

96.463

Hoan toan dong y

11

3.537

3.537

100.000

Total


311

100.00

0


100.000


VT

VT01




Frequency


Percent


Valid Percent

Cumulative Percent

Vali d

Hoan toan khong

dong y


58


18.650


18.650


18.650

Khong dong y

90

28.939

28.939

47.588

Dong y

143

45.981

45.981

93.569

Hoan toan dong y

20

6.431

6.431

100.000

Total


311

100.00

0


100.000



VT02




Frequency


Percent


Valid Percent

Cumulative Percent

Vali d

Hoan toan khong

dong y


21


6.752


6.752


6.752

Khong dong y

141

45.338

45.338

52.090

Dong y

129

41.479

41.479

93.569

Hoan toan dong y

20

6.431

6.431

100.000

Total


311

100.00

0


100.000



VT03




Frequency


Percent


Valid Percent

Cumulative Percent

Vali d

Hoan toan khong

dong y


61


19.614


19.614


19.614

Khong dong y

94

30.225

30.225

49.839

Dong y

129

41.479

41.479

91.318

Hoan toan dong y

27

8.682

8.682

100.000

Total


311

100.00

0


100.000


VT04




Frequency


Percent


Valid Percent

Cumulative Percent


Valid

Hoan toan khong

dong y


15


4.823


4.823


4.823

Khong dong y

99

31.833

31.833

36.656

Dong y

153

49.196

49.196

85.852

Hoan toan dong y

44

14.148

14.148

100.000

Total

311

100.000

100.000



VT05




Frequency


Percent


Valid Percent

Cumulative Percent

Vali d

Hoan toan khong

dong y


42


13.505


13.505


13.505

Khong dong y

89

28.617

28.617

42.122

Dong y

167

53.698

53.698

95.820

Hoan toan dong y

13

4.180

4.180

100.000

Total


311

100.00

0


100.000



GC

GC01




Frequency


Percent


Valid Percent

Cumulative Percent

Vali d

Hoan toan khong

dong y


18


5.788


5.788


5.788

Khong dong y

81

26.045

26.045

31.833

Dong y

139

44.695

44.695

76.527

Hoan toan dong y

73

23.473

23.473

100.000

Total


311

100.00

0


100.000


GC02




Frequency


Percent


Valid Percent

Cumulative Percent

Vali d

Hoan toan khong

dong y


17


5.466


5.466


5.466

Khong dong y

85

27.331

27.331

32.797

Dong y

154

49.518

49.518

82.315

Hoan toan dong y

55

17.685

17.685

100.000

Total


311

100.00

0


100.000



GC03




Frequency


Percent


Valid Percent

Cumulative Percent

Vali d

Hoan toan khong

dong y


13


4.180


4.180


4.180

Khong dong y

92

29.582

29.582

33.762

Dong y

155

49.839

49.839

83.601

Hoan toan dong y

51

16.399

16.399

100.000

Total


311

100.00

0


100.000



GC04




Frequency


Percent


Valid Percent

Cumulative Percent

Vali d

Hoan toan khong

dong y


16


5.145


5.145


5.145

Khong dong y

85

27.331

27.331

32.476

Dong y

171

54.984

54.984

87.460

Hoan toan dong y

39

12.540

12.540

100.000

Total


311

100.00

0


100.000


GC05




Frequency


Percent


Valid Percent

Cumulative Percent

Vali d

Hoan toan khong

dong y


14


4.502


4.502


4.502

Khong dong y

87

27.974

27.974

32.476

Dong y

160

51.447

51.447

83.923

Hoan toan dong y

50

16.077

16.077

100.000

Total


311

100.00

0


100.000



CL

CL01




Frequency


Percent


Valid Percent

Cumulative Percent

Vali d

Hoan toan khong

dong y


31


9.968


9.968


9.968

Khong dong y

92

29.582

29.582

39.550

Dong y

152

48.875

48.875

88.424

Hoan toan dong y

36

11.576

11.576

100.000

Total


311

100.00

0


100.000



CL02




Frequency


Percent


Valid Percent

Cumulative Percent

Vali d

Hoan toan khong

dong y


27


8.682


8.682


8.682

Khong dong y

101

32.476

32.476

41.158

Dong y

139

44.695

44.695

85.852

Hoan toan dong y

44

14.148

14.148

100.000

Total


311

100.00

0


100.000


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