Test of Homogeneity of Variances
SHL
df1 | df2 | Sig. | |
2,423 | 5 | 100 | ,041 |
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ANOVA
SHL
Sum of Squares | df | Mean Square | F | Sig. | |
Between Groups | 1,067 | 5 | ,213 | ,554 | ,735 |
Within Groups | 38,535 | 100 | ,385 | ||
Total | 39,602 | 105 |
4.Thu nhập
SHL
Descriptives
N | Mean | Std. Deviation | Std. Error | 95% Confidence Interval for Mean | Minimum | Maximum | ||
Lower Bound | Upper Bound | |||||||
duoi 4tr | 15 | 3,8889 | ,54433 | ,14055 | 3,5874 | 4,1903 | 2,67 | 4,67 |
tu 4-7tr | 53 | 3,8616 | ,64858 | ,08909 | 3,6829 | 4,0404 | 2,00 | 5,00 |
tu 7-10tr | 27 | 3,8519 | ,62247 | ,11979 | 3,6056 | 4,0981 | 2,00 | 4,67 |
tren 10tr | 11 | 3,6667 | ,55777 | ,16817 | 3,2919 | 4,0414 | 2,67 | 4,67 |
Total | 106 | 3,8428 | ,61413 | ,05965 | 3,7245 | 3,9610 | 2,00 | 5,00 |
Test of Homogeneity of Variances
SHL
df1 | df2 | Sig. | |
,628 | 3 | 102 | ,599 |
ANOVA
SHL
Sum of Squares | df | Mean Square | F | Sig. | |
Between Groups | ,394 | 3 | ,131 | ,342 | ,795 |
Within Groups | 39,208 | 102 | ,384 | ||
Total | 39,602 | 105 |
1.Độ tin cậy
PHỤ LỤC 8: KIỂM ĐỊNH ONE SAMPLE T-TEST
One-Sample Statistics
N | Mean | Std. Deviation | Std. Error Mean | |
DTC1 | 106 | 3,9434 | ,83757 | ,08135 |
DTC2 | 106 | 3,8679 | ,70475 | ,06845 |
DTC3 | 106 | 3,9151 | ,74473 | ,07233 |
DTC4 | 106 | 3,8868 | ,75996 | ,07381 |
One-Sample Test
Test Value = 4 | ||||||
t | df | Sig. (2- tailed) | Mean Difference | 95% Confidence Interval of the Difference | ||
Lower | Upper | |||||
DTC1 | -,696 | 105 | ,488 | -,05660 | -,2179 | ,1047 |
DTC2 | -1,929 | 105 | ,056 | -,13208 | -,2678 | ,0037 |
DTC3 | -1,174 | 105 | ,243 | -,08491 | -,2283 | ,0585 |
DTC4 | -1,534 | 105 | ,128 | -,11321 | -,2596 | ,0332 |
2.Sẵn sàng đáp ứng
One-Sample Statistics
N | Mean | Std. Deviation | Std. Error Mean | |
DU1 | 106 | 3,9340 | ,81963 | ,07961 |
DU2 | 106 | 3,8962 | ,84998 | ,08256 |
DU3 | 106 | 3,8774 | ,77709 | ,07548 |
DU4 | 106 | 3,9434 | ,77865 | ,07563 |
One-Sample Test
Test Value = 4 | ||||||
t | df | Sig. (2- tailed) | Mean Difference | 95% Confidence Interval of the Difference | ||
Lower | Upper | |||||
DU1 DU2 | -,830 -1,257 | 105 105 | ,409 ,212 | -,06604 -,10377 | -,2239 -,2675 | ,0918 ,0599 |
-1,625 | 105 | ,107 | -,12264 | -,2723 | ,0270 | |
DU4 | -,748 | 105 | ,456 | -,05660 | -,2066 | ,0934 |
3.Sự đảm bảo
One-Sample Statistics
N | Mean | Std. Deviation | Std. Error Mean | |
SDB1 | 106 | 3,6887 | ,80903 | ,07858 |
SDB2 | 106 | 3,7358 | ,78439 | ,07619 |
SDB3 | 106 | 3,7547 | ,80251 | ,07795 |
One-Sample Test
Test Value = 4 | ||||||
t | df | Sig. (2- tailed) | Mean Difference | 95% Confidence Interval of the Difference | ||
Lower | Upper | |||||
SDB1 | -3,962 | 105 | ,000 | -,31132 | -,4671 | -,1555 |
SDB2 | -3,467 | 105 | ,001 | -,26415 | -,4152 | -,1131 |
SDB3 | -3,147 | 105 | ,002 | -,24528 | -,3998 | -,0907 |
4.Sự đồng cảm
One-Sample Statistics
N | Mean | Std. Deviation | Std. Error Mean | |
SDC1 | 106 | 3,8113 | ,70526 | ,06850 |
SDC2 | 106 | 3,7736 | ,63670 | ,06184 |
SDC3 | 106 | 3,9623 | ,75498 | ,07333 |
SDC4 | 106 | 3,7925 | ,61283 | ,05952 |
One-Sample Test
Test Value = 4 | ||||||
t | df | Sig. (2- tailed) | Mean Difference | 95% Confidence Interval of the Difference | ||
Lower | Upper | |||||
SDC1 | -2,754 | 105 | ,007 | -,18868 | -,3245 | -,0529 |
SDC2 | -3,661 | 105 | ,000 | -,22642 | -,3490 | -,1038 |
SDC3 | -,515 | 105 | ,608 | -,03774 | -,1831 | ,1077 |
SDC4 | -3,487 | 105 | ,001 | -,20755 | -,3256 | -,0895 |
5.Phương tiện hữu hình
One-Sample Statistics
N | Mean | Std. Deviation | Std. Error Mean | |
HH1 | 106 | 3,9811 | ,87267 | ,08476 |
HH2 | 106 | 3,7453 | ,74401 | ,07226 |
HH3 | 106 | 3,8302 | ,77425 | ,07520 |
HH4 | 106 | 3,7453 | ,76918 | ,07471 |
HH5 | 106 | 3,7925 | ,75235 | ,07308 |
One-Sample Test
Test Value = 4 | ||||||
t | df | Sig. (2- tailed) | Mean Difference | 95% Confidence Interval of the Difference | ||
Lower | Upper | |||||
HH1 | -,223 | 105 | ,824 | -,01887 | -,1869 | ,1492 |
HH2 | -3,525 | 105 | ,001 | -,25472 | -,3980 | -,1114 |
HH3 | -2,258 | 105 | ,026 | -,16981 | -,3189 | -,0207 |
HH4 | -3,409 | 105 | ,001 | -,25472 | -,4029 | -,1066 |
HH5 | -2,840 | 105 | ,005 | -,20755 | -,3524 | -,0627 |
6.Sự hài lòng
One-Sample Statistics
N | Mean | Std. Deviation | Std. Error Mean | |
SHL1 | 106 | 3,9151 | ,82943 | ,08056 |
SHL2 | 106 | 3,8679 | ,70475 | ,06845 |
SHL3 | 106 | 3,7453 | ,73110 | ,07101 |
One-Sample Test
Test Value = 4 | ||||||
t | df | Sig. (2- tailed) | Mean Difference | 95% Confidence Interval of the Difference | ||
Lower | Upper | |||||
SHL1 | -1,054 | 105 | ,294 | -,08491 | -,2446 | ,0748 |
SHL2 | -1,929 | 105 | ,056 | -,13208 | -,2678 | ,0037 |
SHL3 | -3,587 | 105 | ,001 | -,25472 | -,3955 | -,1139 |