Các yếu tố ảnh hưởng đến việc lựa chọn dịch vụ ngân hàng trực tuyến của khách hàng cá nhân, nghiên cứu tại các ngân hàng thương mại - 27

2.796

69.896

69.896

2.409

60.219

60.219

2

.511

12.773

82.669

3

.374

9.343

92.012

4

.320

7.988

100.000

.841

YD1

.824

YD2

.731

YD4

.699

a. 1 factors extracted. 7

iterations required.

Rotated Factor Matrixa

21-APRIL-2021 23:44:58

Comments

Input

Active Dataset

DataSet1

Filter

<none>

Weight

<none>

Split File

<none>

456

Missing Value Handling

Definition of Missing

MISSING=EXCLUDE: User-

defined missing values are treated as missing.

Cases Used

LISTWISE: Statistics are based on cases with no missing values for any variable used.

Syntax

FACTOR

/VARIABLES LC1 LC2 LC3

/MISSING LISTWISE

/ANALYSIS LC1 LC2 LC3

/PRINT UNIVARIATE INITIAL CORRELATION KMO EXTRACTION ROTATION

/FORMAT SORT BLANK(.5)

/CRITERIA MINEIGEN(1) ITERATE(25)

/EXTRACTION PAF

/CRITERIA ITERATE(25)

/ROTATION PROMAX(4)

/METHOD=CORRELATION.

Resources

Processor Time

00:00:00.02

Elapsed Time

00:00:00.02

Maximum Memory Required

1984 (1.938K) bytes

3.36

.756

443

LC2

3.42

.819

443

LC3

3.38

.791

443

LC1

1.000

.683

.577

LC2

.683

1.000

.686

LC3

.577

.686

1.000

.712

Bartlett's Test of Sphericity

Approx. Chi-Square

574.812

df

3

Sig.

.000

.488

.576

LC2

.594

.808

LC3

.493

.581

2.298

76.616

76.616

1.965

65.494

65.494

2

.423

14.086

90.702

3

.279

9.298

100.000

Factor

1

LC2

.899

LC3

.762

LC1

.759

Extraction Method: Principal Axis Factoring.a

a. 1 factors extracted. 12

iterations required.

Estimate

HI3

<---

HI

.788

HI5

<---

HI

.794

HI2

<---

HI

.740

HI1

<---

HI

.722

HI4

<---

HI

.706

Estimate

XH4

<---

XH

.774

XH5

<---

XH

.749

XH3

<---

XH

.752

XH2

<---

XH

.647

XH1

<---

XH

.704

CP4

<---

CP

.924

CP3

<---

CP

.939

CP2

<---

CP

.811

CP1

<---

CP

.650

HA4

<---

HA

.773

HA3

<---

HA

.752

HA2

<---

HA

.745

HA1

<---

HA

.717

DM2

<---

DM

.859

DM3

<---

DM

.684

DM1

<---

DM

.798

DM4

<---

DM

.556

DSD4

<---

DSD

.771

DSD3

<---

DSD

.636

DSD2

<---

DSD

.692

DSD1

<---

DSD

.718

YD1

<---

YD

.813

YD3

<---

YD

.837

YD2

<---

YD

.737

YD4

<---

YD

.713

RRR1

<---

RR

.710

RRR2

<---

RR

.742

RRR3

<---

RR

.790

RRR4

<---

RR

.772

Estimate

S.E.

C.R.

P

Label

HI3

<---

HI

1.000

HI5

<---

HI

1.182

.069

17.099

***

HI2

<---

HI

.911

.058

15.812

***

HI1

<---

HI

.852

.055

15.366

***

HI4

<---

HI

.937

.063

14.985

***

XH4

<---

XH

1.000

XH5

<---

XH

.881

.057

15.323

***

XH3

<---

XH

.930

.063

14.752

***

XH2

<---

XH

.785

.061

12.768

***

XH1

<---

XH

.837

.063

13.327

***

CP4

<---

CP

1.000

CP3

<---

CP

1.005

.032

31.299

***

CP2

<---

CP

.866

.039

22.260

***

CP1

<---

CP

.721

.043

16.732

***

HA4

<---

HA

1.000

HA3

<---

HA

1.060

.071

15.033

***

HA2

<---

HA

1.020

.068

14.903

***

HA1

<---

HA

1.060

.074

14.353

***

DM2

<---

DM

1.000

DM3

<---

DM

.693

.050

13.885

***

DM1

<---

DM

1.064

.069

15.384

***

DM4

<---

DM

.622

.056

11.032

***

Estimate

S.E.

C.R.

P

Label

DSD4

<---

DSD

1.000

DSD3

<---

DSD

.787

.065

12.041

***

DSD2

<---

DSD

.862

.066

12.992

***

DSD1

<---

DSD

.814

.061

13.388

***

YD1

<---

YD

1.000

YD3

<---

YD

.986

.051

19.373

***

YD2

<---

YD

.888

.054

16.537

***

YD4

<---

YD

.893

.056

15.888

***

RRR1

<---

RR

1.000

RRR2

<---

RR

.946

.068

13.843

***

RRR3

<---

RR

1.016

.070

14.552

***

RRR4

<---

RR

.983

.069

14.301

***

Độ tin cậy tổng hợp (CR)

Phương sai trích (AVE)

Hiệu quả kỳ vọng (HI)

0.8657

0.5637

Ảnh hưởng xã hội (XH)

0.8478

0.5280

Giá trị chi phí (CP)

0.9032

0.7039

Hình ảnh thương hiệu (HA)

0.8346

0.5580

Tính đổi mới (DM)

0.8195

0.5379

Nỗ lực kỳ vọng (DSD)

0.7982

0.5983

Cảm nhận rủi ro (RR)

0.8404

0.5687

Ý định lựa chọn (YD)

0.8583

0.6033

Estimate

S.E.

C.R.

P

Label

YD

<---

HI

.351

.051

6.925

***

par_51

YD

<---

XH

.186

.042

4.449

***

par_52

YD

<---

CP

.179

.040

4.454

***

par_53

YD

<---

RR

-.271

.053

-5.083

***

par_54

YD

<---

HA

.256

.054

4.735

***

par_55

YD

<---

DM

.021

.030

.707

.480

par_56

YD

<---

DSD

.249

.045

5.469

***

par_57

LC

<---

YD

.813

.050

16.113

***

par_50

HI3

<---

HI

1.000

HI5

<---

HI

1.188

.069

17.125

***

par_1

HI2

<---

HI

.912

.058

15.781

***

par_2

HI1

<---

HI

.856

.056

15.381

***

par_3

HI4

<---

HI

.938

.063

14.935

***

par_4

XH4

<---

XH

1.000

XH5

<---

XH

.882

.058

15.315

***

par_5

XH3

<---

XH

.932

.063

14.762

***

par_6

XH2

<---

XH

.787

.062

12.798

***

par_7

XH1

<---

XH

.839

.063

13.346

***

par_8

CP4

<---

CP

1.000

CP3

<---

CP

1.006

.032

31.411

***

par_9

CP2

<---

CP

.866

.039

22.262

***

par_10

CP1

<---

CP

.721

.043

16.732

***

par_11

RRR1

<---

RR

1.000

RRR2

<---

RR

.951

.068

13.901

***

par_12

RRR3

<---

RR

1.014

.070

14.519

***

par_13

RRR4

<---

RR

.984

.069

14.308

***

par_14

HA4

<---

HA

1.000

Estimate

S.E.

C.R.

P

Label

HA3

<---

HA

1.055

.070

15.086

***

par_15

HA2

<---

HA

1.016

.068

14.964

***

par_16

HA1

<---

HA

1.055

.073

14.379

***

par_17

DM2

<---

DM

1.000

DM3

<---

DM

.692

.050

13.878

***

par_18

DM1

<---

DM

1.062

.069

15.369

***

par_19

DM4

<---

DM

.621

.056

11.026

***

par_20

DSD4

<---

DSD

1.000

DSD3

<---

DSD

.781

.065

12.055

***

par_21

DSD2

<---

DSD

.856

.066

13.030

***

par_22

DSD1

<---

DSD

.813

.060

13.495

***

par_23

YD1

<---

YD

1.000

YD3

<---

YD

.969

.051

18.918

***

par_24

YD2

<---

YD

.883

.054

16.310

***

par_25

YD4

<---

YD

.914

.056

16.232

***

par_26

LC1

<---

LC

1.000

LC2

<---

LC

1.177

.062

19.009

***

par_48

LC3

<---

LC

1.047

.060

17.327

***

par_49

Estimate

YD

<---

HI

.290

YD

<---

XH

.168

YD

<---

CP

.194

YD

<---

RR

.220

YD

<---

HA

.208

YD

<---

DM

.024

YD

<---

DSD

.227

LC

<---

YD

.899

HI3

<---

HI

.786

HI5

<---

HI

.796

HI2

<---

HI

.740

HI1

<---

HI

.723

HI4

<---

HI

.705

XH4

<---

XH

.773

XH5

<---

XH

.748

XH3

<---

XH

.752

XH2

<---

XH

.648

XH1

<---

XH

.705

CP4

<---

CP

.924

CP3

<---

CP

.940

CP2

<---

CP

.810

CP1

<---

CP

.650

RR3

<---

RR

.787

RR4

<---

RR

.772

RR1

<---

RR

.709

RR2

<---

RR

.745

HA4

<---

HA

.776

HA3

<---

HA

.751

HA2

<---

HA

.745

HA1

<---

HA

.715

DM2

<---

DM

.860

DM3

<---

DM

.684

DM1

<---

DM

.798

Estimate

DM4

<---

DM

.556

DSD4

<---

DSD

.773

DSD3

<---

DSD

.634

DSD2

<---

DSD

.690

DSD1

<---

DSD

.719

YD1

<---

YD

.802

YD3

<---

YD

.811

YD2

<---

YD

.723

YD4

<---

YD

.720

LC1

<---

LC

.786

LC2

<---

LC

.854

LC3

<---

LC

.786