78. Dobni,C., & Luffman,G., 2003. Determiningthescopeandimpactofmarketorientation profiles on strategy implementation and performance. Strategic Management Journal, 24(6), 577. |
79. Doz, YL & Prahalad, CK.,1987. The Multinational Mission. New York, The Free Press. |
80. Dube, L., Enz, C. A., Renaghan, L. M., & Siguaw, J. A., 1999. American lodging excellence: The key to best practices in the U.S lodging industry. Washington, DC: American Hotel Foundation. |
81. Duffey, J., 1988. Competitiveness and human resources. California Management Review (Spring), 92–100. |
82. Dunning, J. H., 1993. Multinational Enterprises and the Global Economy. Wokingham, England: Addison - Wesley Publishing Company. |
83. Dwyer, L., & Kim, C., 2003. Destination competitiveness: Determinants and indicators by current issues. Current Issues in Tourism, 6(5), 369-414. |
84. Dwyer, L., Forsyth, P. & Rao, P., 2002. Destination Price Competitiveness: Exchange Rate Changes Versus Domestic Inflation. Journal of Travel Research, 40 (3), 328-336. |
85. Dwyer, L., Forsyth, P., & Rao, P, 2000. The price competitiveness of travel and tourism: A comparison of 19 destinations. Tourism Management, 21(1), 9-22. |
86. Erkus¸ H., 2009. The role of cluster types and firm size in designing the level of network relations: the experience of the Antalya tourism region. Tourism Management, 30(4), 589-597. |
87. Evans, N., Campbell, D. & Stonehouse, G., 2003. Strategic Management for Travel and Tourism. Oxford: Butterworth-Heinemann. |
88. Fafchamps, Marcel, 1999. Ethnicity and Credit in African Manufacturing. Mimeo, Stanford University. |
89. Flanagan, R., W.Lu, L.Shen, C. Jewell, 2007. Competitiveness in construction: a critical review of research. ConstructionManagement and Economics, Vol. 25(9), pp.989-1000. |
90. Fontana, A.,& Frey, J., 2000. Handbook of Qualitative Research.Thousand Oaks: Sage Publications. |
91. Fornell C. & Larcker D.F, 1981. Evaluating Structuaral Equation models with unobserved variables and measurement error. Journal of Marketing Research, 28(1), 39-50. |
92. Fornell, C., 1992. A national customer satisfaction barometer: The Swedish experience. Journal of Marketing, 56(1), 6-21. |
Có thể bạn quan tâm!
- Mục Tiêu Phát Triển Du Lịch Tỉnh Bến Tre Đến Năm 2020
- Thẻ Điểm Cân Bằng – Công Cụ Hữu Hiệu Để Thực Hiện Chiến Lược Kinh Doanh
- Nghiên cứu các yếu tố ảnh hưởng đến năng lực cạnh tranh của doanh nghiệp du lịch Bến Tre - 25
- Dàn Bài Phỏng Vấn Chuyên Gia (Lần 1) Hoàn Thiện Mô Hình Nghiên Cứu (Nghiên Cứu Định Tính).
- Dàn Bài Phỏng Vấn Chuyên Gia (Lần 2) Hoàn Thiện Thang Đo Và Biến Quan Sát (Nghiên Cứu Định Tính)
- Năng Lực Cạnh Tranh Của Doanh Nghiệp Du Lịch Bến Tre
Xem toàn bộ 308 trang tài liệu này.
94. Gatignon, H. & Xuereb, J.M., 1997. Strategic orientation of the firm and new product performance. Journal of Marketing Research, 34, 77–90. |
95. Gerbing W.D.& Anderson J.C., 1988. An update paradigm for sacale development incorporating unidimensionality and its assessment. Journal of Marketing Research. 25(2): 186-192 |
96. Go, F. M., & Govers, R., 2000. Integrated quality management for tourist destinations: A European perspective on achieving competitiveness. Tourism Management, 21(1), pp.79-88. |
97. Gooroochurn, N., & Sugiyarto, G., 2005. Competitiveness indicators in the travel and tourism industry. Tourism Economics, 11(1), 25-43. |
98. Grant RM, 1991. Contemporary Strategy Analysis: Concepts, Techniques and Applications. Blackwell Ltd., Ambridge, MA. |
99. Gray, B.J. and Hooley, G.J., 2002. Market orientation and service firm performance - a research agenda. European Journal of Marketing, 36(9/10), 980-988. |
100. Green SB, 1991. How many subjects does it take to do a regression analysis?. Multivariate Behavioral Research, 26(3), 499-510. |
101. Grgona, J., 2005. Tourism and ecology. Annals of DAAAM & Proceedings. Find Articles.com, available at: http://findarticles.com/p/articles/mi_7105/is2005 Annual /ai_n28321487/(acce ed October 20, 2009). |
102. Grupp H, 1997. The Links Between Competitiveness, Firm Innovative Activities and Public R&D Support in Germany: An Empirical Analysis. Technology Analysis and Strategic Management, 9 (1), pp 19–33. |
103. Gundersen, M. G., Heide, M., & Olsson, U. H., 1996. Hotel guest satisfaction among business travelers: What are the important factors?. Cornell Hotel and Restaurant Administration Quarterly, 37(2), 72-81. |
104. Hair J.F, Anderson,R.E., Tatham, R.L., & Black, W.C., 1998. Multivariate data analysis with readings. 5th ed. Prentice-Hall, New Jersey. |
105. Halstead D., & Page, T. J., Jr., 1992. The effects of satisfaction and complaining behavior on consumers repurchase behavior. Journal of Satisfaction, Dissatisfaction and Complaining Behavior, 5, 1-11. |
106. Hammer, M & Champy, J, 1993. Re-engineering the Corporation. Harper Business, New York. |
107. Han, J.K., Kim, N., Srivasta, R.K., 1998. Market orientation and organizational |
108. Harris, L., 1999. Barriers to Developing Marketing Orientation. Journal of Applied Management Studies, Vol. 8 (1), pp. 85-101. |
109. Hassan, S., 2000. Determinants of Market Competitiveness in an Environmentally Sustainable Tourism Industry. Journal of Travel Research, 38(3), 239-245. |
110. Heath, E., 2000. Key trends and challenges in destination marketing: The need for a new paradigm. In J. Ruddy and S. Flanagan (eds) Tourism Destination Marketing: Gaining the Competitive Edge (pp. 123–35). Tourism Research Centre, Dublin Institute of Technology. |
111. Hill, C. W. L., & Jones, T. M. 1992. Stakeholder agency theory. Journal of Management Studies, 29(2): 131-154. |
112. Ho, C. K., 2005. Corporate governance and corporate competitiveness: An international analysis. Corporate Governance, 13(2), 211-253. http://doi.org/ 10.1111/j. 1467- 8683.2005.00419.x |
113. Horne, M., Lloyd, P., Pay, J. & Roe, P., 1992. Understanding the competitive process: a guide to effective intervention in the small firms sector. European Journal of Operations Research, 56 (1), 54-66. |
114. Horstmann, I., & Markusen, J. R, 1992. Endogenous Market Structures in International Trade. Journal of International Economics, 32, 109-129. |
115. Hosany, S., Ekinci, Y., & Uysal, M., 2006. Destination image and destination personality: an application of branding theories to tourism places. Journal of Business Research, vol. 59, pp. 638-642. |
116. Hulland, J., Chow J., & Lam, S., 1996. Use of causal models in marketing research: A review. International Journal of Research in Marketing, 13, 181–197. |
117. Hwang, S. N., & Chang, T. Y., 2003. Using data envelopment analysis to measure hotel managerial efficiency change in Taiwan. Tourism Management, 24(4), 357-369. |
118. Ivanovic, S., Mikinac, K., & Perman, L., 2011. CRM development in hospitality companies for the purpose of increasing the competitiveness in the tourist market. UTMS Journal of Economics, 2(1), 59–68. |
119. Jaworski, B.J. and Kohli, A.K., 1993. Market orientation: antecedents and consequences. Journal of Marketing, 57(4), 53–70. |
120. Jaworski, B.J., Kohli, A.J. and Sahay, A., 2000. Market-driven versus driving markets. Journal of the Academy of Marketing Science, Vol. 28 (1), pp. 45-54. |
121. Jayachandran S, Hewett K & Kaufman P, 2004. Customer response capability in a sense and response era: The role of customer Knowledge process. Journal of the Academy of Marketing Science, 32 (3): 219-233. |
123. Karami, A., Rowley, J., & Analoui, F., 2006. Research and knowledge building in management studies: An analysis of methodological preferences. International Journal of Management, 23, 43-52. |
124. Keh HT, Nguyen Thi Tuyet Mai & Nguyen HP, 2007. The effect of entrepreneurial orientation and marketing information on the performance of SMEs. Journal of Business Venturing, 22: 592-611 |
125. Keller, K. L., 1998. Strategic brand management: Building, measuring, and managing brand equity (2nd ed.). Upper Saddle River, NJ: Prentice Hall. |
126. Keller, K.L., 1993. Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing, vol. 57, pp. 1-22. |
127. Kerlinger, F., 1986. Foundations of behavioral research (3rd ed.). New York: Rinehart and Winston. |
128. Kim, C. & Lee, T., 2005. Exploring Four Dimensional Sources of Destination Competitiveness. International Journal of Tourism Sciences, 5(1), pp.105–130. |
129. Kim, H., & Kim, W. G., 2005. “The relationship between brand equity and firms” performance in luxury hotels and chain restaurants. Tourism Management, 26(4), 549- 560. |
130. Kirca, Ahmet H., Satish Jayachandran, and William O. Bearden, 2005. Market Orientation: A Meta-Analytic Review and Assessment of Its Antecedents and Impact on Performance. Journal of Marketing, 69 (April), 24–41. |
131. Knapp, D. E., 2000. The Brand Mindset. McGraw-Hill, New York. |
132. Kohli, A.K. and Jaworski, B.J., 1990. Market orientation: the construct, research propositions and managerial implications. Journal of Marketing, 54(2), 1–19. |
133. Konecnik-Maja, 2006. Croatian-based brand equity for Slovenia as a tourism destination. Journal of Economic and Business Review for Central and South-Eastern Europe, vol. 8, no. 1, February. |
134. Kotler P & Waldermar Pfoertsch, 2006. B2B brand management. Spinger Berlin – Heideberg. |
135. Kotler P, Keller KL, Ang SH, Leong SM & Tan CT, 2006. Marketing Management- An Asian Perspective. Singapore: Pearson |
136. Kotler P., 1994. Marketing management. Prentice Hall. Englewood Cliffs. New Jersey. |
137. Krueger, R., 1994. Focus groups: A practical guide for spplied research. Newbury Park: Sage. |
138. Ladd, G. W., & Zober, M., 1977. Model of consumer reaction to product characteristics. Journal of Consumer Research, 4(2), 89-101. |
140. Lee, C.-F. & King, B., 2009. A determination of destination competitiveness for Taiwan’s hot springs tourism sector using the Delphi technique. Journal of Vacation Marketing, 15(3), pp.243–257 |
141. Levins, R. A., 2000. A New Generation of Power. Choices, Second Quarter: 43-46 |
142. Lewis, R. C., & Booms, B. H., 1983. The marketing aspects of service quality. In L. Berry, G. Shostack, & G. Upah (Eds.), Emerging perspectives on services marketing. Chicago: American Marketing Association. |
143. Li, V., 2011. The methodology to assess the competitiveness of real estate developers in China. Queensland University of Technology |
144. Likert RA, 1932. A technique for the measurement of attitudes. Archives of Psychology, 140, 5-53. |
145. Lim, K., & O’Cass, A. 2001. Consumer brand classifications: an assessment of culture- of-origin versus country-of-origin. Journal of Production Brand Management, vol. 10, no. 2, pp. 120-136. |
146. Lockyer, T., 2005. The perceived importance of price as one hotel selection dimension. Tourism Management, 26(4), 529-537. |
147. Man, T. W., Lau, T., & Chan, K., 2002. The competitiveness of small and medium enterprises. Journal of Business Venturing, 17(2), 123–142. |
148. Manmohan Joshi, 2013. Human resource management, 1st edition, page 9. Bookbon.com |
149. Mattila, A. S, & O’Neill, J. W., 2003. Relationships between hotel room pricing, occupancy and guest satisfaction: A longitudinal case of mid-scale hotel in the United States. Journal of Hospitality & Tourism Research, 27(3), 328-341. |
150. Mattila, A. S., & Choi, S., 2006. A cross cultural comparison of perceived fairness and satisfaction in the context of hotel room pricing. International Journal of Hospitality Management, 25(1), 146-15. |
151. Mayring, P., 2000. Qualitative content analysis. Retrieved 2013, June 12 http:// www.utsc.utoronto.ca/ kmacd/IDSC10/Readings/text%20analysis/CA.pdf. |
152. McKelvie, A., & Davidsson, P., 2009. From resource base to dynamic capabilities: An investigation of new firms. British Journal of Management, 20, 63–80. |
153. Mechinda, P. et al., 2010. The relative impact of competitiveness factor and destination equity on tourist's loyalty in Koh Chang, Thailand. International Business & Economics Research Journal, October 2010, Vol 9, number 10, P. 99-114. |
154. Mihalic, T., 2000. Environmental management of a tourist destination: A factor of |
155. Mittal, V., Kumar, P., & Tsiros, M., 1999. Attribute- level performance, satisfaction, and behavioral intentions over time: A consumption-system approach. Journal of Marketing, 63(2), 88-101. |
156. Molina, J. F., Pereira, J., & Claver, E., 2010. The importance of the firm and destination effects to explain firm performance. Tourism Management, 31(1), 22-28. |
157. Morgan, D., 1997. Focus groups as qualitative research (2nd ed.). Thousand Oaks: Sage. |
158. Morgan, R.E. & Strong, C.A., 1998. Market orientation and dimensions of strategic orientation. European Journal of Marketing, 32, 1051–73. |
159. Morse, J.M., 1991. Approaches to qualitative - quantitative methodological triangulation. Nursing Research, 40, 120123. |
160. Mostyn, B., 1985. The content analysis of qualitative research data: Adynamic approuch. In M. Brenner, J. Brown & D. Canter (Eds.), The research interview: Uses and approuches (pp. 115-145). London: Academic Press. |
161. Naisbitt, J., 1995. Global Paradox. Publisher : HarperCollins, 1995. |
162. Narver, J. C., Slater, S. F., Tietje, B., 1998. Creating a Market Orientation, Journal of Market Focused Management, 2, 241-255. |
163. Narver, J.C., & Slater, S.F., 1990. The effect of a market orientation on business profitability. Journal of Marketing, 54(4), 20–35. |
164. Nelson, R., 1992. Recent writings on competitiveness: Boxing the compass. California Management Review, 34(2), 127–137. |
165. Nguyen TD & Barrett NJ & Fletcher R, 2006. Information internationalization and internationalization: Evidence from Vietnamese firms. International Business Review, 15 (6): 682-701. |
166. Nguyen TD & Barrett NJ, 2007. Internet-based knowledge internalization and firm internationalization: Evidence from Vietnam. Advanced international Marketing, 17, pp. 369-394. |
167. Nguyen TD, Barrett NJ & Nguyen TMT, 2004. Cultural sensitivity, information exchange, and relationship quality. Journal of Customer Behaviour, 3(3), pp. 281-303 |
168. Nguyen TD, Barrett NJ & Nguyen TMT, 2007. The role of market and learning orientations in relationship quality: Evidence from Vietnamese exporters and their forein importers. Advances in International Marketing, 17, pp. 107-133. |
169. Nguyen, T., & Nguyen, T. M. T., 2003. Brand equity and its antecedence in Vietnamese market. Working paper. UEH. |
170. Nunnally, JC. & Bernstein, I.H., 1994. Psychometric Theory (3 nd)., New York: Me |
171. Oh, H., 1999. Service quality, customer satisfaction, and customer value: A holistic perspective. International Journal of Hospitality Management, 18(1), 67-82. |
172. Parasuraman, A., Berry, L. L., & Zeithaml, V. A., 1991. Understanding customer expectations of service. Sloan Management Review, 32(3), 39-48. |
173. Pelham, A. M., Wilson, D. T., 1996. A longitudinal study of the impact of market structure, firm structure, strategy, and market orientation culture on dimensions of small-firm performance. Journal of the Academy of Marketing Science, 24(1): 7-43. |
174. Peteraf, M., 1993. The cornerstones of competitive advantage: a resource-based view. Strategic Management Journal, 14(3): 179–191. |
175. Phillips, P. A., 1999. Performance measurement systems and hotels: A new conceptual framework. International Journal of Hospitality Management, 18(2), 171-182. |
176. Pine, R., & Phillips, P., 2005. Performance compar isons of hotels in China. International Journal of Hospitality Management, 24(1), 57-73. |
177. Porter, M. E., & Ketels, H. M. C., 2003. UK competitiveness: Moving to the next stage. DTI economics Paper 3. London: Department of Trade and Industry |
178. Porter, M. E., 1980. Competition strategy-Techniques for Analyzing Industries and Competitors. New York: The Free Press. |
179. Porter, M. E., 1985. Competitive Advantage: Creating and Sustaining. Superior Performance, Free Press, NY. |
180. Porter, M. E., 1996. On Competition. Boston: Harvard Business School Press. |
181. Prahalad CK & G Hamel, 1990. The Core Competence of the Corporation. Harvard Business Review, 68, pp 79–91. |
182. Prasad, K., & Dev, C. S., 2000. Managing hotel brand equity: A customer centric framework for assessing performance. Cornell Hotel and Restaurant Administration Quarterly, 41(3), 22-31. |
183. Pratten, C., 1991. The competitiveness of small firms. Occasional Paper 57, Department of Applied Economics, University of Cambridge. Cambridge Univ. Press, Cambridge, UK. |
184. Preble, J. F., Reichel, A., & Hoffman, R. C., 2000. Strategic alliances for competitive advantage: Evidence from Israel’s hospitality industry. International Journal of Hospitality Management, 19(3), 327-341. |
185. Punch, F., 2005. Introduction to social research: Quantitative and qualitative approaches. London: Saga Publications. |
186. Qu, H., Xu, P., & Tan, A., 2002. A simultaneous equations model of the hotel room supply and demand in Hong Kong. International Journal of Hospitality Management, |
187. Ramasamy, H., 1995. Productivity in the age of competitiveness: focus on manufacturing in Singapore. Productivity in the Age of Competitiveness. APO Monogr. Ser, vol. 16. Asian Productivity Organization, Tokyo. |
188. Ratchford, B. T., 1975. The new economic theory of consumer behavior: An interpretive essay. Journal of Consumer Research, 2(2), 65-75. |
189. Review, C. B., Assistant, S., & Dubrovnik, B. E., 2013. Competitiveness of Travel Agencies in the European. Tourism Market, 12(4), 278–286 |
190. Ritchie, J. & Crouch, G., 2003. The Competitive Destination: A Sustainable Tourism Perspective. CABI Publishers, Wallingford, UK. |
191. Robert S Kaplan, David P Notron (2003). Stratery Maps. Harvard Business School Press, Boston. |
192. Ross, J., Beath, C., & Goodhue, D. (1995). Developing long-term competitiveness through information technology assets. Center for Information Systems Research, (3878), 26. Retrieved from http://dspace.mit.edu/handle /1721.1/2606 |
193. Rossiter, J.R., & Percy, L. 1987. Advertising and promotion management. New York: McGraw-Hill. |
194. Sauka, A., 2014. Measuring the competitiveness of Latvian companies. Baltic Journal of Economics, 14(1-2), 140–158 |
195. Scandura, T., & Williams, E.A., 2000. Research methodology in management: Current practices, trends, and implications for future research. Academy of Management Journal, 43, 1248-1264. |
196. Schilling, J., 2006. On the pragmatics of qualitative assessment: Designing the process for content analysis. European Journal of Psychological Assessment, 22(1), 28-37. |
197. Schumacker, R.E., & Lomax, R.G., 1996. A Beginner’s Guide to Structural Equation Modelling. Manwah, NJ: Lawrence Erlbaum Associates. |
198. Schweikhardt, D. B., 2000. Reconsidering the Farm Problem under An Industrialization Agricultural Sector. Department of Agricultural Economics, Michigan State University, Staff Paper 00-15. |
199. Sethi, S. Prakash 1975. Dimention of coporate social performance: An Analyticial Framework For Measurement And Analysis. California Management Review, Vol 17:3. |
200. Shaw, G. & Williams, A., 1990. Tourism, economic development and the role of entrepreneurial activity. Progress in Tourism, Recreation and Hospitality Management, 67-81. |
201. Silverman, D., 2001. Interpreting qualitative data : Methods for analysing talk, text, |