Nghiên cứu các yếu tố ảnh hưởng đến năng lực cạnh tranh của doanh nghiệp du lịch Bến Tre - 26



77. D'Hauteserre, A. M., 2000. Lessons in managed destination competitiveness: the case

of Foxwoods casino resort. Tourism Management, 21, 23-32.

78. Dobni,C., & Luffman,G., 2003. Determiningthescopeandimpactofmarketorientation

profiles on strategy implementation and performance. Strategic Management Journal, 24(6), 577.

79. Doz, YL & Prahalad, CK.,1987. The Multinational Mission. New York, The Free Press.

80. Dube, L., Enz, C. A., Renaghan, L. M., & Siguaw, J. A., 1999. American lodging excellence: The key to best practices in the U.S lodging industry. Washington, DC:

American Hotel Foundation.

81. Duffey, J., 1988. Competitiveness and human resources. California Management

Review (Spring), 92–100.

82. Dunning, J. H., 1993. Multinational Enterprises and the Global Economy. Wokingham,

England: Addison - Wesley Publishing Company.

83. Dwyer, L., & Kim, C., 2003. Destination competitiveness: Determinants and indicators

by current issues. Current Issues in Tourism, 6(5), 369-414.

84. Dwyer, L., Forsyth, P. & Rao, P., 2002. Destination Price Competitiveness: Exchange

Rate Changes Versus Domestic Inflation. Journal of Travel Research, 40 (3), 328-336.

85. Dwyer, L., Forsyth, P., & Rao, P, 2000. The price competitiveness of travel and

tourism: A comparison of 19 destinations. Tourism Management, 21(1), 9-22.

86. Erkus¸ H., 2009. The role of cluster types and firm size in designing the level of network relations: the experience of the Antalya tourism region. Tourism Management,

30(4), 589-597.

87. Evans, N., Campbell, D. & Stonehouse, G., 2003. Strategic Management for Travel

and Tourism. Oxford: Butterworth-Heinemann.

88. Fafchamps, Marcel, 1999. Ethnicity and Credit in African Manufacturing. Mimeo,

Stanford University.

89. Flanagan, R., W.Lu, L.Shen, C. Jewell, 2007. Competitiveness in construction: a critical review of research. ConstructionManagement and Economics, Vol. 25(9),

pp.989-1000.

90. Fontana, A.,& Frey, J., 2000. Handbook of Qualitative Research.Thousand Oaks: Sage

Publications.

91. Fornell C. & Larcker D.F, 1981. Evaluating Structuaral Equation models with unobserved variables and measurement error. Journal of Marketing Research, 28(1),

39-50.

92. Fornell, C., 1992. A national customer satisfaction barometer: The Swedish experience.

Journal of Marketing, 56(1), 6-21.

Có thể bạn quan tâm!

Xem toàn bộ 308 trang tài liệu này.

Nghiên cứu các yếu tố ảnh hưởng đến năng lực cạnh tranh của doanh nghiệp du lịch Bến Tre - 26



93. Garver M.S, Mentzer J.T., 1999. Logistics Research Methods: Employing Structural Equation Modeling to test for Construct Validity. Journal of Business Logistics. 20(1),

33-57.

94. Gatignon, H. & Xuereb, J.M., 1997. Strategic orientation of the firm and new product

performance. Journal of Marketing Research, 34, 77–90.

95. Gerbing W.D.& Anderson J.C., 1988. An update paradigm for sacale development incorporating unidimensionality and its assessment. Journal of Marketing Research.

25(2): 186-192

96. Go, F. M., & Govers, R., 2000. Integrated quality management for tourist destinations: A European perspective on achieving competitiveness. Tourism Management, 21(1),

pp.79-88.

97. Gooroochurn, N., & Sugiyarto, G., 2005. Competitiveness indicators in the travel and

tourism industry. Tourism Economics, 11(1), 25-43.

98. Grant RM, 1991. Contemporary Strategy Analysis: Concepts, Techniques and

Applications. Blackwell Ltd., Ambridge, MA.

99. Gray, B.J. and Hooley, G.J., 2002. Market orientation and service firm performance - a

research agenda. European Journal of Marketing, 36(9/10), 980-988.

100. Green SB, 1991. How many subjects does it take to do a regression analysis?.

Multivariate Behavioral Research, 26(3), 499-510.

101. Grgona, J., 2005. Tourism and ecology. Annals of DAAAM & Proceedings. Find Articles.com, available at: http://findarticles.com/p/articles/mi_7105/is2005 Annual

/ai_n28321487/(acce ed October 20, 2009).

102. Grupp H, 1997. The Links Between Competitiveness, Firm Innovative Activities and Public R&D Support in Germany: An Empirical Analysis. Technology Analysis and

Strategic Management, 9 (1), pp 19–33.

103. Gundersen, M. G., Heide, M., & Olsson, U. H., 1996. Hotel guest satisfaction among business travelers: What are the important factors?. Cornell Hotel and Restaurant

Administration Quarterly, 37(2), 72-81.

104. Hair J.F, Anderson,R.E., Tatham, R.L., & Black, W.C., 1998. Multivariate data

analysis with readings. 5th ed. Prentice-Hall, New Jersey.

105. Halstead D., & Page, T. J., Jr., 1992. The effects of satisfaction and complaining

behavior on consumers repurchase behavior. Journal of Satisfaction, Dissatisfaction and Complaining Behavior, 5, 1-11.

106. Hammer, M & Champy, J, 1993. Re-engineering the Corporation. Harper Business,

New York.

107. Han, J.K., Kim, N., Srivasta, R.K., 1998. Market orientation and organizational



performance: is innovation a missing link?. Journal of Marketing, 34(1), 77–90.

108. Harris, L., 1999. Barriers to Developing Marketing Orientation. Journal of Applied

Management Studies, Vol. 8 (1), pp. 85-101.

109. Hassan, S., 2000. Determinants of Market Competitiveness in an Environmentally

Sustainable Tourism Industry. Journal of Travel Research, 38(3), 239-245.

110. Heath, E., 2000. Key trends and challenges in destination marketing: The need for a new paradigm. In J. Ruddy and S. Flanagan (eds) Tourism Destination Marketing: Gaining the Competitive Edge (pp. 123–35). Tourism Research Centre, Dublin Institute

of Technology.

111. Hill, C. W. L., & Jones, T. M. 1992. Stakeholder agency theory. Journal of

Management Studies, 29(2): 131-154.

112. Ho, C. K., 2005. Corporate governance and corporate competitiveness: An international analysis. Corporate Governance, 13(2), 211-253. http://doi.org/ 10.1111/j. 1467-

8683.2005.00419.x

113. Horne, M., Lloyd, P., Pay, J. & Roe, P., 1992. Understanding the competitive process: a guide to effective intervention in the small firms sector. European Journal of

Operations Research, 56 (1), 54-66.

114. Horstmann, I., & Markusen, J. R, 1992. Endogenous Market Structures in International

Trade. Journal of International Economics, 32, 109-129.

115. Hosany, S., Ekinci, Y., & Uysal, M., 2006. Destination image and destination personality: an application of branding theories to tourism places. Journal of Business

Research, vol. 59, pp. 638-642.

116. Hulland, J., Chow J., & Lam, S., 1996. Use of causal models in marketing research: A

review. International Journal of Research in Marketing, 13, 181–197.

117. Hwang, S. N., & Chang, T. Y., 2003. Using data envelopment analysis to measure hotel

managerial efficiency change in Taiwan. Tourism Management, 24(4), 357-369.

118. Ivanovic, S., Mikinac, K., & Perman, L., 2011. CRM development in hospitality companies for the purpose of increasing the competitiveness in the tourist market.

UTMS Journal of Economics, 2(1), 59–68.

119. Jaworski, B.J. and Kohli, A.K., 1993. Market orientation: antecedents and

consequences. Journal of Marketing, 57(4), 53–70.

120. Jaworski, B.J., Kohli, A.J. and Sahay, A., 2000. Market-driven versus driving markets.

Journal of the Academy of Marketing Science, Vol. 28 (1), pp. 45-54.

121. Jayachandran S, Hewett K & Kaufman P, 2004. Customer response capability in a sense and response era: The role of customer Knowledge process. Journal of the

Academy of Marketing Science, 32 (3): 219-233.



122. Johnson HT, 1992. Relevance Regained. The Free Press, New York, NY.

123. Karami, A., Rowley, J., & Analoui, F., 2006. Research and knowledge building in management studies: An analysis of methodological preferences. International Journal

of Management, 23, 43-52.

124. Keh HT, Nguyen Thi Tuyet Mai & Nguyen HP, 2007. The effect of entrepreneurial orientation and marketing information on the performance of SMEs. Journal of

Business Venturing, 22: 592-611

125. Keller, K. L., 1998. Strategic brand management: Building, measuring, and managing

brand equity (2nd ed.). Upper Saddle River, NJ: Prentice Hall.

126. Keller, K.L., 1993. Conceptualizing, measuring, and managing customer-based brand

equity. Journal of Marketing, vol. 57, pp. 1-22.

127. Kerlinger, F., 1986. Foundations of behavioral research (3rd ed.). New York: Rinehart

and Winston.

128. Kim, C. & Lee, T., 2005. Exploring Four Dimensional Sources of Destination

Competitiveness. International Journal of Tourism Sciences, 5(1), pp.105–130.

129. Kim, H., & Kim, W. G., 2005. “The relationship between brand equity and firms” performance in luxury hotels and chain restaurants. Tourism Management, 26(4), 549-

560.

130. Kirca, Ahmet H., Satish Jayachandran, and William O. Bearden, 2005. Market

Orientation: A Meta-Analytic Review and Assessment of Its Antecedents and Impact on Performance. Journal of Marketing, 69 (April), 24–41.

131. Knapp, D. E., 2000. The Brand Mindset. McGraw-Hill, New York.

132. Kohli, A.K. and Jaworski, B.J., 1990. Market orientation: the construct, research

propositions and managerial implications. Journal of Marketing, 54(2), 1–19.

133. Konecnik-Maja, 2006. Croatian-based brand equity for Slovenia as a tourism

destination. Journal of Economic and Business Review for Central and South-Eastern Europe, vol. 8, no. 1, February.

134. Kotler P & Waldermar Pfoertsch, 2006. B2B brand management. Spinger Berlin –

Heideberg.

135. Kotler P, Keller KL, Ang SH, Leong SM & Tan CT, 2006. Marketing Management- An

Asian Perspective. Singapore: Pearson

136. Kotler P., 1994. Marketing management. Prentice Hall. Englewood Cliffs. New Jersey.

137. Krueger, R., 1994. Focus groups: A practical guide for spplied research. Newbury

Park: Sage.

138. Ladd, G. W., & Zober, M., 1977. Model of consumer reaction to product

characteristics. Journal of Consumer Research, 4(2), 89-101.



139. Lassar, W., Mittal, B., & Sharma, A.. 1995. Measuring customer-based brand equity.

Journal of Consumer Marketing, vol. 12, no. 4, pp. 11-19.

140. Lee, C.-F. & King, B., 2009. A determination of destination competitiveness for

Taiwan’s hot springs tourism sector using the Delphi technique. Journal of Vacation Marketing, 15(3), pp.243–257

141. Levins, R. A., 2000. A New Generation of Power. Choices, Second Quarter: 43-46

142. Lewis, R. C., & Booms, B. H., 1983. The marketing aspects of service quality. In L. Berry, G. Shostack, & G. Upah (Eds.), Emerging perspectives on services marketing.

Chicago: American Marketing Association.

143. Li, V., 2011. The methodology to assess the competitiveness of real estate developers in

China. Queensland University of Technology

144. Likert RA, 1932. A technique for the measurement of attitudes. Archives of

Psychology, 140, 5-53.

145. Lim, K., & O’Cass, A. 2001. Consumer brand classifications: an assessment of culture- of-origin versus country-of-origin. Journal of Production Brand Management, vol. 10,

no. 2, pp. 120-136.

146. Lockyer, T., 2005. The perceived importance of price as one hotel selection dimension.

Tourism Management, 26(4), 529-537.

147. Man, T. W., Lau, T., & Chan, K., 2002. The competitiveness of small and medium

enterprises. Journal of Business Venturing, 17(2), 123–142.

148. Manmohan Joshi, 2013. Human resource management, 1st edition, page 9.

Bookbon.com

149. Mattila, A. S, & O’Neill, J. W., 2003. Relationships between hotel room pricing, occupancy and guest satisfaction: A longitudinal case of mid-scale hotel in the United

States. Journal of Hospitality & Tourism Research, 27(3), 328-341.

150. Mattila, A. S., & Choi, S., 2006. A cross cultural comparison of perceived fairness and satisfaction in the context of hotel room pricing. International Journal of Hospitality

Management, 25(1), 146-15.

151. Mayring, P., 2000. Qualitative content analysis. Retrieved 2013, June 12 http://

www.utsc.utoronto.ca/ kmacd/IDSC10/Readings/text%20analysis/CA.pdf.

152. McKelvie, A., & Davidsson, P., 2009. From resource base to dynamic capabilities: An

investigation of new firms. British Journal of Management, 20, 63–80.

153. Mechinda, P. et al., 2010. The relative impact of competitiveness factor and destination

equity on tourist's loyalty in Koh Chang, Thailand. International Business & Economics Research Journal, October 2010, Vol 9, number 10, P. 99-114.

154. Mihalic, T., 2000. Environmental management of a tourist destination: A factor of



tourism competitiveness. Tourism Management, 21, pp.65–78.

155. Mittal, V., Kumar, P., & Tsiros, M., 1999. Attribute- level performance, satisfaction, and behavioral intentions over time: A consumption-system approach. Journal of

Marketing, 63(2), 88-101.

156. Molina, J. F., Pereira, J., & Claver, E., 2010. The importance of the firm and

destination effects to explain firm performance. Tourism Management, 31(1), 22-28.

157. Morgan, D., 1997. Focus groups as qualitative research (2nd ed.). Thousand Oaks:

Sage.

158. Morgan, R.E. & Strong, C.A., 1998. Market orientation and dimensions of strategic

orientation. European Journal of Marketing, 32, 1051–73.

159. Morse, J.M., 1991. Approaches to qualitative - quantitative methodological

triangulation. Nursing Research, 40, 120123.

160. Mostyn, B., 1985. The content analysis of qualitative research data: Adynamic approuch. In M. Brenner, J. Brown & D. Canter (Eds.), The research interview: Uses

and approuches (pp. 115-145). London: Academic Press.

161. Naisbitt, J., 1995. Global Paradox. Publisher : HarperCollins, 1995.

162. Narver, J. C., Slater, S. F., Tietje, B., 1998. Creating a Market Orientation, Journal of

Market Focused Management, 2, 241-255.

163. Narver, J.C., & Slater, S.F., 1990. The effect of a market orientation on business

profitability. Journal of Marketing, 54(4), 20–35.

164. Nelson, R., 1992. Recent writings on competitiveness: Boxing the compass. California

Management Review, 34(2), 127–137.

165. Nguyen TD & Barrett NJ & Fletcher R, 2006. Information internationalization and internationalization: Evidence from Vietnamese firms. International Business Review,

15 (6): 682-701.

166. Nguyen TD & Barrett NJ, 2007. Internet-based knowledge internalization and firm internationalization: Evidence from Vietnam. Advanced international Marketing, 17,

pp. 369-394.

167. Nguyen TD, Barrett NJ & Nguyen TMT, 2004. Cultural sensitivity, information

exchange, and relationship quality. Journal of Customer Behaviour, 3(3), pp. 281-303

168. Nguyen TD, Barrett NJ & Nguyen TMT, 2007. The role of market and learning

orientations in relationship quality: Evidence from Vietnamese exporters and their forein importers. Advances in International Marketing, 17, pp. 107-133.

169. Nguyen, T., & Nguyen, T. M. T., 2003. Brand equity and its antecedence in

Vietnamese market. Working paper. UEH.

170. Nunnally, JC. & Bernstein, I.H., 1994. Psychometric Theory (3 nd)., New York: Me



Graw-Hill.

171. Oh, H., 1999. Service quality, customer satisfaction, and customer value: A holistic

perspective. International Journal of Hospitality Management, 18(1), 67-82.

172. Parasuraman, A., Berry, L. L., & Zeithaml, V. A., 1991. Understanding customer

expectations of service. Sloan Management Review, 32(3), 39-48.

173. Pelham, A. M., Wilson, D. T., 1996. A longitudinal study of the impact of market structure, firm structure, strategy, and market orientation culture on dimensions of

small-firm performance. Journal of the Academy of Marketing Science, 24(1): 7-43.

174. Peteraf, M., 1993. The cornerstones of competitive advantage: a resource-based view.

Strategic Management Journal, 14(3): 179–191.

175. Phillips, P. A., 1999. Performance measurement systems and hotels: A new conceptual

framework. International Journal of Hospitality Management, 18(2), 171-182.

176. Pine, R., & Phillips, P., 2005. Performance compar isons of hotels in China.

International Journal of Hospitality Management, 24(1), 57-73.

177. Porter, M. E., & Ketels, H. M. C., 2003. UK competitiveness: Moving to the next stage.

DTI economics Paper 3. London: Department of Trade and Industry

178. Porter, M. E., 1980. Competition strategy-Techniques for Analyzing Industries and

Competitors. New York: The Free Press.

179. Porter, M. E., 1985. Competitive Advantage: Creating and Sustaining. Superior

Performance, Free Press, NY.

180. Porter, M. E., 1996. On Competition. Boston: Harvard Business School Press.

181. Prahalad CK & G Hamel, 1990. The Core Competence of the Corporation. Harvard

Business Review, 68, pp 79–91.

182. Prasad, K., & Dev, C. S., 2000. Managing hotel brand equity: A customer centric framework for assessing performance. Cornell Hotel and Restaurant Administration

Quarterly, 41(3), 22-31.

183. Pratten, C., 1991. The competitiveness of small firms. Occasional Paper 57, Department of Applied Economics, University of Cambridge. Cambridge Univ. Press, Cambridge,

UK.

184. Preble, J. F., Reichel, A., & Hoffman, R. C., 2000. Strategic alliances for competitive advantage: Evidence from Israel’s hospitality industry. International Journal of

Hospitality Management, 19(3), 327-341.

185. Punch, F., 2005. Introduction to social research: Quantitative and qualitative

approaches. London: Saga Publications.

186. Qu, H., Xu, P., & Tan, A., 2002. A simultaneous equations model of the hotel room

supply and demand in Hong Kong. International Journal of Hospitality Management,



21(4), 455-462.

187. Ramasamy, H., 1995. Productivity in the age of competitiveness: focus on manufacturing in Singapore. Productivity in the Age of Competitiveness. APO Monogr.

Ser, vol. 16. Asian Productivity Organization, Tokyo.

188. Ratchford, B. T., 1975. The new economic theory of consumer behavior: An

interpretive essay. Journal of Consumer Research, 2(2), 65-75.

189. Review, C. B., Assistant, S., & Dubrovnik, B. E., 2013. Competitiveness of Travel

Agencies in the European. Tourism Market, 12(4), 278–286

190. Ritchie, J. & Crouch, G., 2003. The Competitive Destination: A Sustainable Tourism

Perspective. CABI Publishers, Wallingford, UK.

191. Robert S Kaplan, David P Notron (2003). Stratery Maps. Harvard Business School

Press, Boston.

192. Ross, J., Beath, C., & Goodhue, D. (1995). Developing long-term competitiveness through information technology assets. Center for Information Systems Research,

(3878), 26. Retrieved from http://dspace.mit.edu/handle /1721.1/2606

193. Rossiter, J.R., & Percy, L. 1987. Advertising and promotion management. New York:

McGraw-Hill.

194. Sauka, A., 2014. Measuring the competitiveness of Latvian companies. Baltic Journal

of Economics, 14(1-2), 140–158

195. Scandura, T., & Williams, E.A., 2000. Research methodology in management: Current practices, trends, and implications for future research. Academy of Management

Journal, 43, 1248-1264.

196. Schilling, J., 2006. On the pragmatics of qualitative assessment: Designing the process

for content analysis. European Journal of Psychological Assessment, 22(1), 28-37.

197. Schumacker, R.E., & Lomax, R.G., 1996. A Beginner’s Guide to Structural Equation

Modelling. Manwah, NJ: Lawrence Erlbaum Associates.

198. Schweikhardt, D. B., 2000. Reconsidering the Farm Problem under An Industrialization Agricultural Sector. Department of Agricultural Economics, Michigan

State University, Staff Paper 00-15.

199. Sethi, S. Prakash 1975. Dimention of coporate social performance: An Analyticial Framework For Measurement And Analysis. California Management Review, Vol

17:3.

200. Shaw, G. & Williams, A., 1990. Tourism, economic development and the role of

entrepreneurial activity. Progress in Tourism, Recreation and Hospitality Management, 67-81.

201. Silverman, D., 2001. Interpreting qualitative data : Methods for analysing talk, text,

Xem tất cả 308 trang.

Ngày đăng: 26/03/2023
Trang chủ Tài liệu miễn phí