8.5 nhan vien chu dao
Frequency | Percent | Valid Percent | Cumulative Percent | ||
Valid | khong dong y | 15 | 9.3 | 9.3 | 9.3 |
trung lap | 44 | 27.2 | 27.2 | 36.4 | |
dong y | 80 | 49.4 | 49.4 | 85.8 | |
rat dong y | 22 | 13.6 | 13.6 | 99.4 | |
9 | 1 | .6 | .6 | 100.0 | |
Total | 162 | 100.0 | 100.0 |
Có thể bạn quan tâm!
-
Đối Với Sở Văn Hóa Thể Thao Và Du Lịch Tỉnh Thừa Thiên Huế Và Các Ban Ngành Có Liên Quan -
Độ Tuổi < 30 Tuổi 30– 50 Tuổi > 50 Tuổi -
Kiểm Định One Sample T-Test Và Frequency -
Giải pháp tăng cường khai thác thị trường khách du lịch nội địa tại khách sạn Xanh – Huế - 18 -
Giải pháp tăng cường khai thác thị trường khách du lịch nội địa tại khách sạn Xanh – Huế - 19
Xem toàn bộ 159 trang tài liệu này.
8.6 nhan vien nhanh nhen
Frequency | Percent | Valid Percent | Cumulative Percent | ||
Valid | rat khong dong y | 1 | .6 | .6 | .6 |
khong dong y | 13 | 8.0 | 8.0 | 8.6 | |
trung lap | 54 | 33.3 | 33.3 | 42.0 | |
dong y | 78 | 48.1 | 48.1 | 90.1 | |
rat dong y | 16 | 9.9 | 9.9 | 100.0 | |
Total | 162 | 100.0 | 100.0 |
9.1 be boi sach se
Frequency | Percent | Valid Percent | Cumulative Percent | ||
Valid | rat khong dong y | 7 | 4.3 | 4.3 | 4.3 |
khong dong y | 8 | 4.9 | 4.9 | 9.3 | |
trung lap | 58 | 35.8 | 35.8 | 45.1 | |
dong y | 72 | 44.4 | 44.4 | 89.5 | |
rat dong y | 16 | 9.9 | 9.9 | 99.4 | |
9 | 1 | .6 | .6 | 100.0 | |
Total | 162 | 100.0 | 100.0 |
9.2 phong tap co trang thiet bi hien dai
Frequency | Percent | Valid Percent | Cumulative Percent | ||
Valid | rat khong dong y | 8 | 4.9 | 4.9 | 4.9 |
khong dong y | 3 | 1.9 | 1.9 | 6.8 | |
trung lap | 18 | 11.1 | 11.1 | 17.9 | |
dong y | 109 | 67.3 | 67.3 | 85.2 | |
rat dong y | 24 | 14.8 | 14.8 | 100.0 | |
Total | 162 | 100.0 | 100.0 |
9.3 he thong spa tot
Frequency | Percent | Valid Percent | Cumulative Percent | ||
Valid | rat khong dong y | 1 | .6 | .6 | .6 |
khong dong y | 15 | 9.3 | 9.3 | 9.9 | |
trung lap | 91 | 56.2 | 56.2 | 66.0 | |
dong y | 42 | 25.9 | 25.9 | 92.0 | |
rat dong y | 13 | 8.0 | 8.0 | 100.0 | |
Total | 162 | 100.0 | 100.0 |
9.4 quay luu niem thuan tien
Frequency | Percent | Valid Percent | Cumulative Percent | ||
Valid | rat khong dong y | 4 | 2.5 | 2.5 | 2.5 |
khong dong y | 13 | 8.0 | 8.0 | 10.5 | |
trung lap | 67 | 41.4 | 41.4 | 51.9 | |
dong y | 64 | 39.5 | 39.5 | 91.4 | |
rat dong y | 14 | 8.6 | 8.6 | 100.0 | |
Total | 162 | 100.0 | 100.0 |
9.5 phuong tien hien dai
Frequency | Percent | Valid Percent | Cumulative Percent | ||
Valid | rat khong dong y | 6 | 3.7 | 3.7 | 3.7 |
khong dong y | 13 | 8.0 | 8.0 | 11.7 | |
trung lap | 58 | 35.8 | 35.8 | 47.5 | |
dong y | 65 | 40.1 | 40.1 | 87.7 | |
rat dong y | 17 | 10.5 | 10.5 | 98.1 | |
9 | 3 | 1.9 | 1.9 | 100.0 | |
Total | 162 | 100.0 | 100.0 |
9.6 giat la dam bao
Frequency | Percent | Valid Percent | Cumulative Percent | ||
Valid | rat khong dong y | 3 | 1.9 | 1.9 | 1.9 |
khong dong y | 12 | 7.4 | 7.4 | 9.3 | |
trung lap | 50 | 30.9 | 30.9 | 40.1 | |
dong y | 80 | 49.4 | 49.4 | 89.5 | |
rat dong y | 17 | 10.5 | 10.5 | 100.0 | |
Total | 162 | 100.0 | 100.0 |
9.7 phong hop thuan tien
Frequency | Percent | Valid Percent | Cumulative Percent | ||
Valid | rat khong dong y | 6 | 3.7 | 3.7 | 3.7 |
khong dong y | 11 | 6.8 | 6.8 | 10.5 | |
trung lap | 38 | 23.5 | 23.5 | 34.0 | |
dong y | 83 | 51.2 | 51.2 | 85.2 | |
rat dong y | 22 | 13.6 | 13.6 | 98.8 | |
9 | 2 | 1.2 | 1.2 | 100.0 | |
Total | 162 | 100.0 | 100.0 |
9.8 nhan vien than thien
Frequency | Percent | Valid Percent | Cumulative Percent | ||
Valid | rat khong dong y | 7 | 4.3 | 4.3 | 4.3 |
khong dong y | 10 | 6.2 | 6.2 | 10.5 | |
trung lap | 71 | 43.8 | 43.8 | 54.3 | |
dong y | 60 | 37.0 | 37.0 | 91.4 | |
rat dong y | 14 | 8.6 | 8.6 | 100.0 | |
Total | 162 | 100.0 | 100.0 |
10.1 kenh phan phoi giup tiep can de dang
Frequency | Percent | Valid Percent | Cumulative Percent | ||
Valid | rat khong dong y | 2 | 1.2 | 1.2 | 1.2 |
khong dong y | 17 | 10.5 | 10.5 | 11.7 | |
trung lap | 23 | 14.2 | 14.2 | 25.9 | |
dong y | 89 | 54.9 | 54.9 | 80.9 | |
rat dong y | 31 | 19.1 | 19.1 | 100.0 | |
Total | 162 | 100.0 | 100.0 |
10.2 thong tin duoc chuyen tai day du
Frequency | Percent | Valid Percent | Cumulative Percent | ||
Valid | rat khong dong y | 5 | 3.1 | 3.1 | 3.1 |
khong dong y | 15 | 9.3 | 9.3 | 12.3 | |
trung lap | 56 | 34.6 | 34.6 | 46.9 | |
dong y | 65 | 40.1 | 40.1 | 87.0 | |
rat dong y | 21 | 13.0 | 13.0 | 100.0 | |
Total | 162 | 100.0 | 100.0 |
10.3 quang cao hap dan
Frequency | Percent | Valid Percent | Cumulative Percent | ||
Valid | rat khong dong y | 2 | 1.2 | 1.2 | 1.2 |
khong dong y | 10 | 6.2 | 6.2 | 7.4 | |
trung lap | 34 | 21.0 | 21.0 | 28.4 | |
dong y | 79 | 48.8 | 48.8 | 77.2 | |
rat dong y | 36 | 22.2 | 22.2 | 99.4 | |
9 | 1 | .6 | .6 | 100.0 | |
Total | 162 | 100.0 | 100.0 |
10.4 dap ung dung cac dich vu
Frequency | Percent | Valid Percent | Cumulative Percent | ||
Valid | rat khong dong y | 3 | 1.9 | 1.9 | 1.9 |
khong dong y | 12 | 7.4 | 7.4 | 9.3 | |
trung lap | 20 | 12.3 | 12.3 | 21.6 | |
dong y | 81 | 50.0 | 50.0 | 71.6 | |
rat dong y | 45 | 27.8 | 27.8 | 99.4 | |
9 | 1 | .6 | .6 | 100.0 | |
Total | 162 | 100.0 | 100.0 |
10.5 quan he cong chung tot
Frequency | Percent | Valid Percent | Cumulative Percent | ||
Valid | rat khong dong y | 5 | 3.1 | 3.1 | 3.1 |
khong dong y | 15 | 9.3 | 9.3 | 12.3 | |
trung lap | 45 | 27.8 | 27.8 | 40.1 | |
dong y | 59 | 36.4 | 36.4 | 76.5 | |
rat dong y | 38 | 23.5 | 23.5 | 100.0 | |
Total | 162 | 100.0 | 100.0 |
10.6 to roi bat mat
Frequency | Percent | Valid Percent | Cumulative Percent | ||
Valid | rat khong dong y | 5 | 3.1 | 3.1 | 3.1 |
khong dong y | 15 | 9.3 | 9.3 | 12.3 | |
trung lap | 49 | 30.2 | 30.2 | 42.6 | |
dong y | 61 | 37.7 | 37.7 | 80.2 | |
rat dong y | 32 | 19.8 | 19.8 | 100.0 |
10.6 to roi bat mat
Frequency | Percent | Valid Percent | Cumulative Percent | ||
Valid | rat khong dong y | 5 | 3.1 | 3.1 | 3.1 |
khong dong y | 15 | 9.3 | 9.3 | 12.3 | |
trung lap | 49 | 30.2 | 30.2 | 42.6 | |
dong y | 61 | 37.7 | 37.7 | 80.2 | |
rat dong y | 32 | 19.8 | 19.8 | 100.0 | |
Total | 162 | 100.0 | 100.0 |
10.7 chinh sach uu dai
Frequency | Percent | Valid Percent | Cumulative Percent | ||
Valid | rat khong dong y | 5 | 3.1 | 3.1 | 3.1 |
khong dong y | 19 | 11.7 | 11.7 | 14.8 | |
trung lap | 53 | 32.7 | 32.7 | 47.5 | |
dong y | 58 | 35.8 | 35.8 | 83.3 | |
rat dong y | 27 | 16.7 | 16.7 | 100.0 | |
Total | 162 | 100.0 | 100.0 |
11.1 gia phong hop ly
Frequency | Percent | Valid Percent | Cumulative Percent | ||
Valid | rat khong dong y | 6 | 3.7 | 3.7 | 3.7 |
khong dong y | 16 | 9.9 | 9.9 | 13.6 | |
trung lap | 66 | 40.7 | 40.7 | 54.3 | |
dong y | 43 | 26.5 | 26.5 | 80.9 | |
rat dong y | 31 | 19.1 | 19.1 | 100.0 | |
Total | 162 | 100.0 | 100.0 |
11.2 gia an uong dat
Frequency | Percent | Valid Percent | Cumulative Percent | ||
Valid | rat khong dong y | 3 | 1.9 | 1.9 | 1.9 |
khong dong y | 23 | 14.2 | 14.2 | 16.0 | |
trung lap | 58 | 35.8 | 35.8 | 51.9 | |
dong y | 47 | 29.0 | 29.0 | 80.9 | |
rat dong y | 31 | 19.1 | 19.1 | 100.0 | |
Total | 162 | 100.0 | 100.0 |
11.3 gia bo sung phu hop
Frequency | Percent | Valid Percent | Cumulative Percent | ||
Valid | rat khong dong y | 12 | 7.4 | 7.4 | 7.4 |
khong dong y | 28 | 17.3 | 17.3 | 24.7 | |
trung lap | 48 | 29.6 | 29.6 | 54.3 | |
dong y | 45 | 27.8 | 27.8 | 82.1 | |
rat dong y | 29 | 17.9 | 17.9 | 100.0 | |
Total | 162 | 100.0 | 100.0 |
Phụ lục 2.5 - Kiểm định sự khác biệt
2.5.1. “Dịch vụ phòng ngủ”
2.5.1.1. Giới tính
Test Statisticsa
7.1 vi tri phong dep | 7.2 vat dung cung cap day du | 7.3 trang thiet bi hien dai | 7.4 trang tri noi that an tuong | 7.5 phong oc sach se | 7.6 phong dung theo yeu cau | 7.7 nhan vien tan tinh | 7.8 nhan vien dap ung kip thoi | ||
Mann-Whitney U | 3082.500 | 3196.500 | 3117.500 | 2877.500 | 3053.500 | 2851.000 | 2832.500 | 2812.500 | |
Wilcoxon W | 6008.500 | 6122.500 | 6043.500 | 5803.500 | 5979.500 | 5777.000 | 5758.500 | 5738.500 | |
Z | -.682 | -.258 | -.546 | -1.444 | -.769 | -1.514 | -1.551 | -1.634 | |
Asymp. Sig. | (2- | .495 | .797 | .585 | .149 | .442 | .130 | .121 | .102 |
tailed) |
a. Grouping Variable: gioi tinh
2.5.1.2. Độ tuổi
Test Statisticsa,b
7.1 vi tri phong dep | 7.2 vat dung cung cap day du | 7.3 trang thiet bi hien dai | 7.4 trang tri noi that an tuong | 7.5 phong oc sach se | 7.6 phong dung theo yeu cau | 7.7 nhan vien tan tinh | 7.8 nhan vien dap ung kip thoi | |
Chi-square | 5.871 | 5.125 | 5.198 | .926 | 4.618 | .004 | 1.605 | 2.806 |
df | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
Asymp. Sig. | .053 | .077 | .074 | .629 | .099 | .998 | .448 | .246 |
a. Kruskal Wallis Test
b. Grouping Variable: do tuoi
2.5.1.3. Nghề nghiệp
Test Statisticsa,b
7.1 vi tri phong dep | 7.2 vat dung cung cap day du | 7.3 trang thiet bi hien dai | 7.4 trang tri noi that an tuong | 7.5 phong oc sach se | 7.6 phong dung theo yeu cau | 7.7 nhan vien tan tinh | 7.8 nhan vien dap ung kip thoi | |
Chi-square | 6.517 | 5.296 | 2.419 | 1.950 | 14.259 | 1.684 | 4.579 | 9.557 |
df | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 |
Asymp. Sig. | .259 | .381 | .789 | .856 | .014 | .891 | .469 | .089 |
a. Kruskal Wallis Test
b. Grouping Variable: nghe nghiep
Descriptives
7.5 phong oc sach se
N | Mean | Std. Deviation | Std. Error | 95% Confidence Interval for Mean | Minimum | Maximum | ||
Lower Bound | Upper Bound | |||||||
doanh nhan can bo cong nhan vien sinh vien noi tro giao vien khac Total | 46 44 8 25 16 23 162 | 3.8043 3.4545 4.2500 3.7200 3.3125 3.2609 3.5926 | .71863 .92647 1.03510 .93630 .87321 1.00983 .90927 | .10596 .13967 .36596 .18726 .21830 .21056 .07144 | 3.5909 3.1729 3.3846 3.3335 2.8472 2.8242 3.4515 | 4.0178 3.7362 5.1154 4.1065 3.7778 3.6976 3.7337 | 2.00 2.00 2.00 1.00 2.00 1.00 1.00 | 5.00 5.00 5.00 5.00 5.00 5.00 5.00 |
2.5.1.4. Tỉnh/thành phố
Test Statisticsa,b
7.1 vi tri phong dep | 7.2 vat dung cung cap day du | 7.3 trang thiet bi hien dai | 7.4 trang tri noi that an tuong | 7.5 phong oc sach se | 7.6 phong dung theo yeu cau | 7.7 nhan vien tan tinh | 7.8 nhan vien dap ung kip thoi | |
Chi-square | 9.288 | .854 | .842 | 1.320 | 7.211 | .681 | .982 | 2.080 |
df | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
Asymp. Sig. | .010 | .653 | .656 | .517 | .027 | .711 | .612 | .353 |
a. Kruskal Wallis Test
b. Grouping Variable: den tu
Descriptives
7.1 vi tri phong dep
N | Mean | Std. Deviation | Std. Error | 95% Confidence Interval for Mean | Minimum | Maximum | ||
Lower Bound | Upper Bound | |||||||
ha noi | 32 | 3.8125 | .89578 | .15835 | 3.4895 | 4.1355 | 2.00 | 5.00 |
ho chi minh | 100 | 3.6500 | .80873 | .08087 | 3.4895 | 3.8105 | 1.00 | 5.00 |
khac | 30 | 3.1333 | .97320 | .17768 | 2.7699 | 3.4967 | 1.00 | 4.00 |
Total | 162 | 3.5864 | .88216 | .06931 | 3.4495 | 3.7233 | 1.00 | 5.00 |
Descriptives
7.5 phong oc sach se
N | Mean | Std. Deviation | Std. Error | 95% Confidence Interval for Mean | Minimum | Maximum | ||
Lower Bound | Upper Bound | |||||||
ha noi | 32 | 3.2563 | 1.03517 | .18299 | 3.2830 | 4.0295 | 2.00 | 5.00 |
ho chi minh | 100 | 3.7000 | .82266 | .08227 | 3.5368 | 3.8632 | 1.00 | 5.00 |
khac | 30 | 3.1667 | .94989 | .17343 | 2.8120 | 3.5214 | 1.00 | 5.00 |
Total | 162 | 3.5926 | .90927 | .07144 | 3.4515 | 3.7337 | 1.00 | 5.00 |
2.5.2. “Dịch vụ ăn uống”
2.5.2.1. Giới tính
Test Statisticsa
8.1 nha hang co ve sinh sach se | 8.2 khong gian thoang dang | 8.3 thuc don phong phu | 8.4 mon an ngon | 8.5 nhan vien chu dao | 8.6 nhan vien nhanh nhen | |
Mann-Whitney U | 2978.500 | 3219.500 | 3267.000 | 3072.000 | 3257.500 | 2669.500 |
Wilcoxon W | 5904.500 | 6145.500 | 6193.000 | 6813.000 | 6183.500 | 5595.500 |
Z | -1.060 | -.181 | -.004 | -.688 | -.038 | -2.179 |
Asymp. Sig. (2- | .289 | .856 | .997 | .492 | .970 | .029 |
tailed) |
a. Grouping Variable: gioi tinh
Descriptives
8.6 nhan vien nhanh nhen
N | Mean | Std. Deviation | Std. Error | 95% Confidence Interval for Mean | Minimum | Maximum | ||
Lower Bound | Upper Bound | |||||||
nam | 86 | 3.7093 | .79508 | .08574 | 3.5388 | 3.8798 | 1.00 | 5.00 |
nu | 76 | 3.4474 | .78985 | .09060 | 3.2669 | 3.6279 | 2.00 | 5.00 |
Total | 162 | 3.5864 | .80097 | .06293 | 3.4621 | 3.7107 | 1.00 | 5.00 |
2.5.2.2. Độ tuổi
Test Statisticsa,b
8.1 nha hang co ve sinh sach se | 8.2 khong gian thoang dang | 8.3 thuc don phong phu | 8.4 mon an ngon | 8.5 nhan vien chu dao | 8.6 nhan vien nhanh nhen | |
Chi-square | 3.792 | 8.596 | 3.170 | .566 | .780 | 1.956 |
df | 2 | 2 | 2 | 2 | 2 | 2 |
Asymp. Sig. | .150 | .014 | .205 | .754 | .677 | .376 |
a. Kruskal Wallis Test
b. Grouping Variable: do tuoi
Descriptives
8.2 khong gian thoang dang
N | Mean | Std. Deviation | Std. Error | 95% Confidence Interval for Mean | Minimum | Maximum | ||
Lower Bound | Upper Bound | |||||||
nho hon 30 | 24 | 3.9167 | .82970 | .16936 | 3.5663 | 4.2670 | 2.00 | 5.00 |
30-50 | 84 | 4.1071 | .71166 | .07765 | 3.9527 | 4.2616 | 1.00 | 5.00 |
lon hon 50 | 54 | 3.6111 | 1.05360 | .14338 | 3.3235 | 3.8987 | 1.00 | 5.00 |
Total | 162 | 3.9136 | .88039 | .06917 | 3.7770 | 4.0502 | 1.00 | 5.00 |
2.5.2.3. Nghề nghiệp
Test Statisticsa,b
8.1 nha hang co ve sinh sach se | 8.2 khong gian thoang dang | 8.3 thuc don phong phu | 8.4 mon an ngon | 8.5 nhan vien chu dao | 8.6 nhan vien nhanh nhen | |
Chi-square | 4.473 | 4.580 | 2.145 | 4.007 | 5.169 | 3.020 |
df | 5 | 5 | 5 | 5 | 5 | 5 |
Asymp. Sig. | .483 | .469 | .829 | .548 | .396 | .697 |
a. Kruskal Wallis Test
b. Grouping Variable: nghe nghiep