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Đo lường sự hài lòng của khách hàng khi sử dụng dịch vụ du lịch tại Công ty cổ phần dịch vụ du lịch Bến Thành - 15

PHỤ LỤC 3


Phân tích nhân tố các biến độc lập



KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.721

Bartlett's Test of Sphericity

Approx. Chi-Square

4340.041


df

300


Sig.

.000

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Communalities


Initial

Extraction

TC1

1.000

.801

TC2

1.000

.658

TC3

1.000

.666

TC4

1.000

.810

TC5

1.000

.712

DU1

1.000

.786

DU2

1.000

.698

DU4

1.000

.692

DU5

1.000

.730

PV1

1.000

.784

PV2

1.000

.777

PV3

1.000

.568

PV4

1.000

.647

DC1

1.000

.744

DC2

1.000

.783

DC4

1.000

.611

DC5

1.000

.545

HH1

1.000

.798

HH2

1.000

.777

HH3

1.000

.751

HH5

1.000

.778

GC1

1.000

.770

GC2

1.000

.659

GC4

1.000

.703

GC5

1.000

.577

Extraction Method: Principal Component Analysis.


Total Variance Explained

Comp onent

Initial Eigenvalues

Extraction Sums of Squared Loadings

Rotation Sums of Squared Loadings


Total

% of

Variance

Cumulative

%


Total

% of

Variance

Cumulative

%


Total

% of

Variance

Cumulativ

e %


1

4.034

16.134

16.134

4.034

16.134

16.134

3.578

14.311

14.311


2

3.401

13.602

29.737

3.401

13.602

29.737

3.088

12.354

26.664


3

3.190

12.760

42.496

3.190

12.760

42.496

2.949

11.796

38.460


4

2.716

10.863

53.359

2.716

10.863

53.359

2.785

11.139

49.599


5

2.298

9.192

62.551

2.298

9.192

62.551

2.715

10.862

60.461


6

2.189

8.757

71.309

2.189

8.757

71.309

2.712

10.847

71.309


7

.782

3.128

74.436








8

.677

2.708

77.144








9

.667

2.669

79.813








10

.609

2.435

82.248








11

.501

2.002

84.251








12

.489

1.957

86.207








13

.429

1.718

87.925








dim ensi on0

14

.419

1.674

89.599








15

.376

1.502

91.102








16

.322

1.287

92.389








17

.305

1.219

93.607








18

.284

1.137

94.745








19

.271

1.084

95.829








20

.239

.954

96.783








21

.216

.863

97.646








22

.195

.781

98.427








23

.154

.615

99.042








24

.138

.551

99.593








25

.102

.407

100.000







Extraction Method: Principal Component Analysis.



Component

1

2

3

4

5

6

TC4

.882






TC1

.879






TC5

.832






TC3

.800






TC2

.792






HH1


.877





HH2


.870





HH5


.869





HH3


.861





DU1



.879




DU5



.840




DU2



.830




DU4



.797




PV2




.869



PV1




.862



PV4




.795



PV3




.733



DC2





.868


DC1





.857


DC4





.755


DC5





.732


GC1






.851

GC4






.831

GC2






.797

GC5






.754


Phụ lục: Phân tích hồi quy


Correlations


HL

TC

HH

DU

PV

DC

GC

Pearson Correlation

HL

1.000

.335

.417

.265

.336

.292

.301


TC

.335

1.000

-.050

-.132

-.008

-.005

.093


HH

.417

-.050

1.000

.000

.093

.061

.125


DU

.265

-.132

.000

1.000

.152

.024

-.067


PV

.336

-.008

.093

.152

1.000

.128

-.023


DC

.292

-.005

.061

.024

.128

1.000

-.091


GC

.301

.093

.125

-.067

-.023

-.091

1.000

Sig. (1-tailed)

HL

.

.000

.000

.000

.000

.000

.000


TC

.000

.

.191

.011

.447

.465

.053


HH

.000

.191

.

.498

.053

.147

.015


DU

.000

.011

.498

.

.004

.339

.125


PV

.000

.447

.053

.004

.

.013

.347


DC

.000

.465

.147

.339

.013

.

.057


GC

.000

.053

.015

.125

.347

.057

.

N

HL

302

302

302

302

302

302

302

TC

302

302

302

302

302

302

302

HH

302

302

302

302

302

302

302

DU

302

302

302

302

302

302

302

PV

302

302

302

302

302

302

302

DC

302

302

302

302

302

302

302



HL

TC

HH

DU

PV

DC

GC

Pearson Correlation

HL

1.000

.335

.417

.265

.336

.292

.301


TC

.335

1.000

-.050

-.132

-.008

-.005

.093


HH

.417

-.050

1.000

.000

.093

.061

.125


DU

.265

-.132

.000

1.000

.152

.024

-.067


PV

.336

-.008

.093

.152

1.000

.128

-.023


DC

.292

-.005

.061

.024

.128

1.000

-.091


GC

.301

.093

.125

-.067

-.023

-.091

1.000

Sig. (1-tailed)

HL

.

.000

.000

.000

.000

.000

.000


TC

.000

.

.191

.011

.447

.465

.053


HH

.000

.191

.

.498

.053

.147

.015


DU

.000

.011

.498

.

.004

.339

.125


PV

.000

.447

.053

.004

.

.013

.347


DC

.000

.465

.147

.339

.013

.

.057


GC

.000

.053

.015

.125

.347

.057

.

N

HL

302

302

302

302

302

302

302


TC

302

302

302

302

302

302

302


HH

302

302

302

302

302

302

302


DU

302

302

302

302

302

302

302


PV

302

302

302

302

302

302

302


DC

302

302

302

302

302

302

302


GC

302

302

302

302

302

302

302

Model Summaryb

Model


R


R Square

Adjusted R Square

Std. Error of the Estimate


Durbin-Watson

1

.767a

.588

.579

.27099

2.076

a. Predictors: (Constant), GC, PV, TC, DC, HH, DU

b. Dependent Variable: HL

ANOVAb

Model

Sum of Squares

df

Mean Square

F

Sig.

1

Regression

30.873

6

5.146

70.067

.000a


Residual

21.664

295

.073


Total

52.537

301


a. Predictors: (Constant), GC, PV, TC, DC, HH, DU

b. Dependent Variable: HL


Unstandardized Coefficients

Standardized Coefficients


t


Sig.


Collinearity Statistics

B

Std. Error

Beta

Tolerance

VIF

1

(Constant)

.190

.193


.985

.326




TC

.197

.020

.370

9.746

.000

.971

1.030


HH

.179

.019

.364

9.584

.000

.967

1.034


DU

.152

.020

.290

7.582

.000

.957

1.045


PV

.159

.026

.233

6.092

.000

.954

1.049


DC

.180

.026

.260

6.855

.000

.972

1.029


GC

.154

.022

.269

7.054

.000

.962

1.040

Model

a. Dependent Variable: HL

DC 180 026 260 6 855 000 972 1 029 GC 154 022 269 7 054 000 962 1 040 Model a Dependent Variable HL 1

DC 180 026 260 6 855 000 972 1 029 GC 154 022 269 7 054 000 962 1 040 Model a Dependent Variable HL 2

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