Kết Quả Phân Tích Efa Thang Đo Cldv Tín Dụng Của Ngân Hàng 15659

1

2

3

4

5

DU5

0.73

DU2

0.73

DU4

0.72

DU3

0.71

DU6

0.61

NLPV1

0.59

NLPV7

0.57

NLPV6

0.56

PTHH4

0.52

NLPV3

0.51

DC2

0.80

DC3

0.79

DC4

0.75

TC5

0.81

TC6

0.76

TC4

0.75

DC1

NLPV2

PTHH3

0.68

PTHH1

0.74

PTHH2

0.70

0.871

Bartlett's Test of Sphericity

Approx. Chi- Square

5029

df

171

Sig.

0

Initial Eigenvalues

Extraction Sums of Squared Loadings

Rotation Sums of Squared Loadings

Total

% of Variance

Cumul ative

%

Total

% of Variance

Cumul ative %

Total

% of Variance

Cumul ative %

1

6.15

32.37

32.37

6.15

32.37

32.37

4.34

22.86

22.86

2

2.18

11.49

43.86

2.18

11.49

43.86

2.35

12.35

35.21

3

1.40

7.36

51.22

1.40

7.36

51.22

2.30

12.10

47.31

4

1.35

7.13

58.35

1.35

7.13

58.35

2.10

11.04

58.35

5

0.97

5.08

63.43

6

0.87

4.57

68.00

7

0.83

4.37

72.37

8

0.68

3.60

75.97

9

0.64

3.39

79.36

10

0.57

3.00

82.36

11

0.50

2.60

84.96

12

0.45

2.38

87.34

13

0.44

2.31

89.65

14

0.43

2.26

91.91

15

0.39

2.07

93.98

16

0.38

2.00

95.98

17

0.31

1.61

97.59

18

0.28

1.45

99.04

19

0.18

0.96

100.00

Component

2

3

4

DU2

0.79

-0.26

-0.10

0.13

PTHH4

0.78

-0.16

0.18

-0.12

DU3

0.77

-0.28

-0.08

0.12

DU4

0.70

-0.07

-0.11

0.26

DU5

0.66

0.04

-0.18

0.32

NLPV3

0.69

-0.09

0.28

0.05

DC4

0.63

0.24

-0.29

-0.41

DU6

0.62

0.16

-0.03

0.27

NLPV1

0.60

0.13

0.00

0.21

NLPV7

0.59

0.21

0.14

0.28

DC2

0.57

0.28

-0.38

-0.38

DC3i

0.48

0.29

-0.47

-0.42

NLPV6

0.48

0.01

-0.04

0.29

PTHH1

0.47

0.30

0.29

-0.25

TC5

-0.18

0.74

0.00

0.30

TC6

-0.32

0.70

-0.09

0.10

TC4

-0.19

0.66

-0.01

0.26

PTHH3

0.30

0.22

0.65

-0.18

PTHH2

0.48

0.28

0.49

-0.32

Extraction Method: Principal Component Analysis.

a. 4 components extracted.

1

2

3

4

DU5

0.732

DU4

0.723

DU2

0.711

DU3

0.688

DU6

0.660

NLPV7

0.627

NLPV1

0.602

NLPV6

0.558

PTHH4

0.528

NLPV3

0.515

TC5

0.810

TC6

0.757

TC4

0.733

DC3

0.828

DC2

0.783

DC4

0.761

PTHH2

0.769

PTHH3

0.762

PTHH1

0.582

0.851

Bartlett's Test of Sphericity

Approx. Chi-

Square

4429

df

153

Sig.

0.00

Initial Eigenvalues

Extraction Sums of Squared Loadings

Rotation Sums of Squared Loadings

Total

% of Variance

Cumulative

%

Total

% of Variance

Cumulative

%

Total

% of Variance

Cumulative

%

1

5.59

31.04

31.04

5.59

31.04

31.04

4.10

22.80

22.80

2

2.16

12.00

43.03

2.16

12.00

43.03

2.24

12.46

35.26

3

1.38

7.67

50.70

1.38

7.67

50.70

2.20

12.20

47.46

4

1.33

7.40

58.10

1.33

7.40

58.10

1.92

10.65

58.10

5

0.97

5.37

63.47

6

0.87

4.82

68.29

7

0.80

4.45

72.74

8

0.68

3.80

76.54

9

0.64

3.56

80.10

10

0.56

3.11

83.21

11

0.49

2.74

85.95

12

0.45

2.51

88.46

13

0.44

2.44

90.90

14

0.43

2.39

93.29

15

0.39

2.15

95.44

16

0.36

2.01

97.45

17

0.28

1.54

98.98

18

0.18

1.02

100.00

Component

1

2

3

4

DU2

0.78

-0.28

-0.02

0.14

DU3

0.76

-0.30

-0.01

0.13

DU4

0.71

-0.10

0.03

0.26

DU5

0.68

0.00

-0.01

0.33

DU6

0.64

0.13

0.10

0.24

DC4

0.64

0.22

-0.43

-0.25

NLPV3

0.63

-0.10

0.29

-0.09

NLPV1

0.62

0.10

0.10

0.16

NLPV7

0.60

0.20

0.26

0.18

DC2

0.58

0.25

-0.50

-0.19

NLPV6

0.49

-0.02

0.10

0.25

PTHH1

0.48

0.29

0.17

-0.38

TC5

-0.15

0.74

0.10

0.31

TC6

-0.30

0.71

-0.06

0.15

TC4

-0.17

0.67

0.08

0.28

DC3

0.50

0.27

-0.60

-0.18

PTHH3

0.28

0.24

0.50

-0.43

PTHH2

0.47

0.28

0.31

-0.52

Extraction Method: Principal Component Analysis.

a. 4 components extracted.

1

2

3

4

DU5

0.73

DU4

0.73

DU2

0.72

DU3

0.69

DU6

0.66

NLPV7

0.63

NLPV1

0.60

NLPV6

0.56

NLPV3

0.52

DC3

0.83

DC2

0.78

DC4

0.76

TC5

0.82

TC6

0.75

TC4

0.74

PTHH2

0.78

PTHH3

0.75

PTHH1

0.61

Scale Mean if

Item Deleted

Scale Variance

if Item Deleted

Corrected

Item-Total Correlation

Cronbach's Alpha if

Item Deleted

1. TIN CẬY

TC4- Thoi gian tham dinh khoan cho vay rat nhanh chong

7.02

2.02

0.51

0.66

TC5- Kha nang tham dinh khoan cho vay cua NH rat tot

6.84

1.74

0.60

0.54

TC6- Thuong hieu NH lam anh/chi tin tuong

6.71

1.71

0.51

0.67

Cronbach's Alpha

0.714

2. ĐÁP ỨNG - NĂNG LỰC PHỤC VỤ

DU2- Nhan vien tin dung luon nhiet tinh giup do anh/chi su dung dich vu tin dung

30.39

14.79

0.74

0.83

DU3- Nhan vien tin dung luon san sang huong dan khi anh/chi yeu cau giup do, ho tro

30.40

15.14

0.72

0.84

DU4- Nhan vien tin dung luon giai dap thoa dang nhung thac mac cua anh/chi

30.47

16.43

0.68

0.84

DU5- Nhan vien tin dung luon giup KH hoan thien ho so thu tuc vay mot cach day du

30.34

17.18

0.63

0.85

DU6-Nhan vien tin dung co kha nang tu van giup

anh/chi

30.36

17.66

0.55

0.85

thuc hien phuong an, du an mot cach hieu qua nhat

NLPV1- Phong cach cua NV tin dung tao su tin tuong doi voi anh/chi

30.42

18.17

0.53

0.85

NLPV3- NV tin dung luon lich su, nha nhan voi anh/chi

29.72

17.84

0.54

0.85

NLPV6- NV tin dung co tinh than trach nhiem cao trong cong viec

30.50

18.75

0.43

0.86

NLPV7- Anh/chi cam thay yen tam voi su huong dan cua NV tin dung

30.33

18.34

0.53

0.85

Cronbach's Alpha

0.863

3. ĐỒNG CẢM

DC2- NH luon chu y toi nhung dieu Anh/chi quan tam nhat.

6.18

1.25

0.65

0.71

DC3- NH luon the hien la nguoi ban dong hanh cua Anh/chi

6.29

1.46

0.62

0.75

DC4- NH luon hieu biet nhung nhu cau dac biet cua Anh/Chi

6.15

1.24

0.65

0.71

Cronbach's Alpha

0.795

4. PHƯƠNG TIỆN HỮU HÌNH

PTHH1- Co so vat chat cua NH rat hien dai, hap dan

8.43

1.35

0.38

0.56

PTHH2- Dia diem giao dich cua NH rat thuan loi doi voi Anh/Chi

8.42

1.09

0.55

0.32

PTHH3- Cac quang cao ve dich vu tin dung cua NH rat hap dan voi anh/chi

8.43

1.05

0.35

0.64

Cronbach's Alpha

0.61