Trang chủ / Học Viên

Nghiên cứu sự hài lòng của khách hàng lòng của Học viên về chất lượng dịch vụ tại Trung tâm đào tạo và tư vấn Hồng Đức - 12

Khóa luận tốt nghiệp GVHD: PGS.TS. Nguyễn Thị Minh Hoà


Total Variance Explained

Component

Initial Eigenvalues

Extraction Sums of

Squared Loadings

Rotation Sums of Squared Loadings

Total

% of Variance

Cumulativ e %

Total

% of Variance

Cumula tive %

Total

% of Variance

Cumulative

%

1

4.680

25.999

25.999

4.680

25.999

25.999

2.816

15.646

15.646

2

2.697

14.986

40.984

2.697

14.986

40.984

2.751

15.285

30.931

3

1.887

10.482

51.466

1.887

10.482

51.466

2.713

15.071

46.002

4

1.408

7.821

59.287

1.408

7.821

59.287

2.391

13.285

59.287

5

.936

5.202

64.489







6

.840

4.665

69.155







7

.756

4.200

73.355







8

.628

3.486

76.841







9

.605

3.363

80.204







10

.525

2.916

83.121







11

.480

2.665

85.785







12

.465

2.583

88.368







13

.444

2.466

90.834







14

.416

2.312

93.146







15

.388

2.155

95.301







16

.325

1.807

97.108







17

.278

1.544

98.652







18

.243

1.348

100.000







Có thể bạn quan tâm!

Xem toàn bộ 104 trang tài liệu này.

Nghiên cứu sự hài lòng của khách hàng lòng của Học viên về chất lượng dịch vụ tại Trung tâm đào tạo và tư vấn Hồng Đức - 12

Extraction Method: Principal Component Analysis.




Rotated Component Matrixa



Comp

onent

1

2

3

4

CSHP3

.851




CSHP1

.824




CSHP2

.799




CSHP4

.693




SĐU5


.803



SĐU1


.739



SĐU2


.735



SĐU4


.678



SĐU3


.606



CSVC5



.800


CSVC1



.736


CSVC4



.729


CSVC3



.698


CSVC2



.684


CTĐT1




.759

CTĐT2




.750

CTĐT4




.718

CTĐT3




.690

Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.

a. Rotation converged in 5 iterations.

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling

Adequacy.

.811

Bartlett's Test of Approx. Chi-Square

263.743

Sphericity df

10

Sig.

.000


Communalities



Initial

Extraction

SHL1

1.000

.544

SHL2

1.000

.663

SHL3

1.000

.645

SHL4

1.000

.573

SHL5

1.000

.576

Extraction Method: Principal Component Analysis.

Total Variance Explained


Componen t

Initial

Eigenvalues

Extraction Sums of Squared

Loadings

Total

% of

Variance

Cumulative

%

Total

% of

Variance

Cumulative

%

1

3.001

60.024

60.024

3.001

60.024

60.024

2

.664

13.276

73.300




3

.542

10.847

84.147




4

.461

9.211

93.358




5

.332

6.642

100.000




Extraction Method: Principal Component Analysis.

Component Matrixa



Component

1

SHL2

.814

SHL3

.803

SHL5

.759

SHL4

.757

SHL1

.737


Extraction Method: Principal Component Analysis.

a. 1 components extracted.

PHỤ LỤC V: PHÂN TÍCH HỒI QUY

-Phân tích tương quan biến tổng ( chưa lại biến)


Correlations



SHL

CTĐT

CSVC

CSHP

SĐU

Pearson

Correlation

1

.567**

.002

.643**

.409**

SHL

Sig. (2-tailed)


.000

.984

.000

.000

N

150

150

150

150

150

Pearson

Correlation

.567**


1


-.047

.471**

.367**

CTĐT

Sig. (2-tailed)

.000


.571

.000

.000

N

150

150

150

150

150

Pearson

Correlation


.002


-.047


1


-.044


-.046

CSVC

Sig. (2-tailed)

.984

.571


.590

.572

N

150

150

150

150

150

Pearson

Correlation

.643**

.471**


-.044


1

.337**

CSHP

Sig. (2-tailed)

.000

.000

.590


.000

N

150

150

150

150

150

Pearson

Correlation

.409**

.367**


-.046

.337**


1

SĐU

Sig. (2-tailed)

.000

.000

.572

.000


N

150

150

150

150

150


**. Correlation is significant at the 0.01 level (2-tailed).

-Phân tích hồi quy (Chưa loại biến)

Model Summaryb


Model

R

R Square

Adjusted R

Square

Std. Error of

the Estimate

Durbin-

Watson

1

.723a

.522

.509

.36486

1.918


ANOVAa


Model

Sum of

Squares

df

Mean

Square

F

Sig.


Regression

21.089

4

5.272

39.604

.000b

1

Residual

19.303

145

.133




Total

40.392

149





Coefficientsa


Model

Unstandardized

Coefficients

Standardized

Coefficients

t

Sig.

Collinearity Statistics

B

Std. Error

Beta

Tolerance

VIF


(Cons

tant)

1.296

.299


4.330

.000




CTĐ

T


.230


.051


.301


4.471


.000


.729


1.373

1

CSV

C


.030


.041


.043


.741


.460


.996


1.004


CSH

P


.368


.054


.453


6.819


.000


.747


1.339


SĐU

.121

.051

.148

2.349

.020

.830

1.205


-Phân tích tương quan biến tổng( Đã loại biến)

Correlations



SHL

CTĐT

CSHP

SĐU

Pearson

Correlation

1

.567**

.643**

.409**

SHL

Sig. (2-tailed)


.000

.000

.000

N

150

150

150

150

Pearson

Correlation

.567**


1

.471**

.367**

CTĐT

Sig. (2-tailed)

.000


.000

.000

N

150

150

150

150

Pearson

Correlation

.643**

.471**


1

.337**

CSHP

Sig. (2-tailed)

.000

.000


.000

N

150

150

150

150

Pearson

Correlation

.409**

.367**

.337**


1

SĐU

Sig. (2-tailed)

.000

.000

.000


N

150

150

150

150

**. Correlation is significant at the 0.01 level (2-tailed).

-Phân tích hồi quy (Đã loại biến)

Model Summaryb


Model

R

R Square

Adjusted R

Square

Std. Error of

the Estimate

Durbin-

Watson

1

.721a

.520

.510

.36430

1.916


ANOVAa


Model

Sum of

Squares

df

Mean

Square

F

Sig.


Regression

21.016

3

7.005

52.786

.000b

1

Residual

19.376

146

.133




Total

40.392

149





Coefficientsa


Model

Unstandardized

Coefficients

Standardized

Coefficients

t

Sig.

Collinearity

Statistics

B

Std. Error

Beta

Tolerance

VIF


(Constant)

1.412

.254


5.555

.000





CTĐT


.229


.051


.300


4.463


.000


.729

1.37

2

1


CSHP


.368


.054


.452


6.816


.000


.747

1.33

9



SĐU


.120


.051


.147


2.334


.021


.831

1.20

4

a. Dependent Variable: SHL


PHỤ LỤC VI: KẾT QUẢ PHÂN TÍCH IMDEPENDENT SAMPLE T- TEST

One-Sample Statistics



N

Mean

Std.

Deviation

Std. Error

Mean

CTĐT1

150

4.29

.799

.065

CTĐT2

150

4.13

.869

.071

CTĐT3

150

4.08

.923

.075

CTĐT4

150

3.92

.916

.075


One-Sample Test



Test Value = 0

t

df

Sig. (2-

tailed)

Mean Difference

95% Confidence Interval

of the Difference

Lower

Upper

CTĐT1

65.820

149

.000

4.293

4.16

4.42

CTĐT2

58.141

149

.000

4.127

3.99

4.27

CTĐT3

54.116

149

.000

4.080

3.93

4.23

CTĐT4

52.408

149

.000

3.920

3.77

4.07

One-Sample Statistics



N

Mean

Std.

Deviation

Std. Error

Mean

CSVC1

150

3.55

1.046

.085

CSVC2

150

3.50

.988

.081

CSVC3

150

3.73

1.003

.082

CSVC4

150

3.49

.947

.077

CSVC5

150

3.29

1.064

.087

Xem toàn bộ nội dung bài viết ᛨ

..... Xem trang tiếp theo?
⇦ Trang trước - Trang tiếp theo ⇨

Ngày đăng: 18/12/2022