Frequency Table
HQ1
Frequency | Percent | Valid Percent | Cumulative Percent | ||
Không đồng ý | 3 | 2.7 | 2.7 | 2.7 | |
Trung lập | 40 | 36.0 | 36.0 | 38.7 | |
Valid | Đồng ý | 67 | 60.4 | 60.4 | 99.1 |
Hoàn toàn đồng ý | 1 | .9 | .9 | 100.0 | |
Total | 111 | 100.0 | 100.0 |
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HQ2
Frequency | Percent | Valid Percent | Cumulative Percent | ||
Không đồng ý | 15 | 13.5 | 13.5 | 13.5 | |
Trung lập | 69 | 62.2 | 62.2 | 75.7 | |
Valid | |||||
Đồng ý | 27 | 24.3 | 24.3 | 100.0 | |
Total | 111 | 100.0 | 100.0 |
HQ3
Frequency | Percent | Valid Percent | Cumulative Percent | ||
Hoàn toàn không đồng ý | 2 | 1.8 | 1.8 | 1.8 | |
Không đồng ý | 9 | 8.1 | 8.1 | 9.9 | |
Trung lập | 66 | 59.5 | 59.5 | 69.4 | |
Valid | |||||
Đồng ý | 34 | 30.6 | 30.6 | 100.0 | |
Total | 111 | 100.0 | 100.0 |
Phụ lục 3: Kết quả kiểm định độ tin cậy của thang đo biến độc lập
Reliability Statistics
N of Items | |
.696 | 3 |
Item-Total Statistics
Scale Mean if Item Deleted | Scale Variance if Item Deleted | Corrected Item-Total Correlation | Cronbach's Alpha if Item Deleted | |
CY1 | 7.1441 | 1.543 | .523 | .597 |
CY2 | 7.3514 | 1.357 | .535 | .573 |
CY3 | 7.1982 | 1.379 | .485 | .642 |
Reliability Statistics
N of Items | |
.865 | 3 |
Item-Total Statistics
Scale Mean if Item Deleted | Scale Variance if Item Deleted | Corrected Item-Total Correlation | Cronbach's Alpha if Item Deleted | |
TT1 | 7.6486 | 3.666 | .728 | .824 |
TT2 | 7.7117 | 3.389 | .826 | .728 |
TT3 | 7.5766 | 4.174 | .682 | .864 |
Reliability Statistics
N of Items | |
.650 | 3 |
Item-Total Statistics
Scale Mean if Item Deleted | Scale Variance if Item Deleted | Corrected Item-Total Correlation | Cronbach's Alpha if Item Deleted | |
KTT1 | 7.1802 | 2.367 | .477 | .532 |
KTT2 | 7.0360 | 2.217 | .513 | .480 |
KTT3 | 7.1351 | 2.427 | .396 | .642 |
Reliability Statistics
N of Items | |
.577 | 3 |
Item-Total Statistics
Scale Mean if Item Deleted | Scale Variance if Item Deleted | Corrected Item-Total Correlation | Cronbach's Alpha if Item Deleted | |
HD1 | 7.3243 | 1.657 | .377 | .491 |
HD2 | 7.2613 | 1.740 | .366 | .505 |
HD3 | 7.2162 | 1.771 | .417 | .432 |
Reliability Statistics
N of Items | |
.662 | 3 |
Item-Total Statistics
Scale Mean if Item Deleted | Scale Variance if Item Deleted | Corrected Item-Total Correlation | Cronbach's Alpha if Item Deleted | |
CS1 | 6.9820 | 2.545 | .531 | .495 |
CS2 | 7.0180 | 2.600 | .424 | .633 |
CS3 | 6.7928 | 2.457 | .471 | .571 |
Phụ lục 4: Kết quả kiểm định độ tin cậy của thang đo biến phụ thuộc
Reliability Statistics
N of Items | |
.779 | 3 |
Item-Total Statistics
Scale Mean if Item Deleted | Scale Variance if Item Deleted | Corrected Item-Total Correlation | Cronbach's Alpha if Item Deleted | |
HQ1 | 6.2973 | 1.302 | .544 | .775 |
HQ2 | 6.7838 | 1.098 | .664 | .646 |
HQ3 | 6.7027 | 1.029 | .648 | .667 |
Phụ lục 5: Kết quả phân tích nhân tố khám phá EFA cho biến độc lập
KMO and Bartlett's Test
.668 | |
Approx. Chi-Square | 461.698 |
Bartlett's Test of Sphericity df | 105 |
Sig. | .000 |
Total Variance Explained
Initial | Eigenvalues | Extraction Sums of Squared Loadings | Rotation Sums of Squared Loadings | ||||||
Total | % of Variance | Cumulative % | Total | % of Variance | Cumulative % | Total | % of Variance | Cumulative % | |
1 | 3.520 | 23.465 | 23.465 | 3.520 | 23.465 | 23.465 | 2.384 | 15.894 | 15.894 |
2 | 2.028 | 13.521 | 36.986 | 2.028 | 13.521 | 36.986 | 2.005 | 13.364 | 29.258 |
3 | 1.636 | 10.906 | 47.892 | 1.636 | 10.906 | 47.892 | 1.908 | 12.718 | 41.976 |
4 | 1.431 | 9.538 | 57.430 | 1.431 | 9.538 | 57.430 | 1.764 | 11.763 | 53.739 |
5 | 1.104 | 7.358 | 64.788 | 1.104 | 7.358 | 64.788 | 1.657 | 11.048 | 64.788 |
6 | .888 | 5.922 | 70.710 | ||||||
7 | .774 | 5.159 | 75.869 | ||||||
8 | .667 | 4.447 | 80.315 | ||||||
9 | .607 | 4.049 | 84.365 | ||||||
10 | .571 | 3.805 | 88.170 | ||||||
11 | .483 | 3.223 | 91.393 | ||||||
12 | .414 | 2.760 | 94.153 | ||||||
13 | .406 | 2.706 | 96.859 | ||||||
14 | .310 | 2.069 | 98.927 | ||||||
15 | .161 | 1.073 | 100.000 |
Extraction Method: Principal Component Analysis.
Rotated Component Matrixa
Component | |||||
1 | 2 | 3 | 4 | 5 | |
TT2 | .911 | ||||
TT1 | .858 | ||||
TT3 | .848 | ||||
CS3 | .803 | ||||
CS1 | .750 | ||||
CS2 | .671 | ||||
CY3 | .783 | ||||
CY1 | .764 | ||||
CY2 | .763 | ||||
KTT2 | .738 | ||||
KTT3 | .717 | ||||
KTT1 | .708 | ||||
HD2 | .767 | ||||
HD3 | .708 | ||||
HD1 | .684 |
Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.
a. Rotation converged in 5 iterations.
Phụ lục 6: Kết quả phân tích EFA của biến phụ thuộc
KMO and Bartlett's Test
.683 | |
Approx. Chi-Square | 93.673 |
Bartlett's Test of Sphericity df | 3 |
Sig. | .000 |
Total Variance Explained
Initial | Eigenvalues | Extraction Sums of Squared | Loadings | |||
Total | % of Variance | Cumulative % | Total | % of Variance | Cumulative % | |
1 | 2.082 | 69.388 | 69.388 | 2.082 | 69.388 | 69.388 |
2 | .553 | 18.429 | 87.817 | |||
3 | .365 | 12.183 | 100.000 |
Extraction Method: Principal Component Analysis.
Component Matrixa
Component | |
1 | |
HQ2 HQ3 HQ1 | .862 .854 .781 |
Extraction Method: Principal Component Analysis.
a. 1 components extracted.
Phụ lục 7: Kết quả phân tích tương quan và hồi quy
Correlations
CY | TT | KTT | HD | CS | HQ | ||
Pearson Correlation | 1 | .186 | .248** | .098 | .236* | .466** | |
CY | Sig. (2-tailed) | .050 | .009 | .304 | .013 | .000 | |
N | 111 | 111 | 111 | 111 | 111 | 111 | |
Pearson Correlation | .186 | 1 | .297** | .073 | .100 | .554** | |
TT | Sig. (2-tailed) | .050 | .002 | .448 | .295 | .000 | |
N | 111 | 111 | 111 | 111 | 111 | 111 | |
Pearson Correlation | .248** | .297** | 1 | .282** | .306** | .653** | |
KTT | Sig. (2-tailed) | .009 | .002 | .003 | .001 | .000 | |
N | 111 | 111 | 111 | 111 | 111 | 111 | |
Pearson Correlation | .098 | .073 | .282** | 1 | .190* | .377** | |
HD | Sig. (2-tailed) | .304 | .448 | .003 | .046 | .000 | |
N | 111 | 111 | 111 | 111 | 111 | 111 |
Pearson Correlation | .236* | .100 | .306** | .190* | 1 | .608** | |
CS | Sig. (2-tailed) | .013 | .295 | .001 | .046 | .000 | |
N | 111 | 111 | 111 | 111 | 111 | 111 | |
Pearson Correlation | .466** | .554** | .653** | .377** | .608** | 1 | |
HQ | Sig. (2-tailed) | .000 | .000 | .000 | .000 | .000 | |
N | 111 | 111 | 111 | 111 | 111 | 111 |
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
Model Summaryb
R | R Square | Adjusted R Square | Std. Error of the Estimate | Durbin-Watson | |
1 | .902a | .813 | .804 | .22444 | 2.293 |
a. Predictors: (Constant), CS, TT, HD, CY, KTT
b. Dependent Variable: CN
ANOVAa
Sum of Squares | df | Mean Square | F | Sig. | ||
Regression | 23.011 | 5 | 4.602 | 91.363 | .000b | |
1 | Residual | 5.289 | 105 | .050 | ||
Total | 28.300 | 110 |
a. Dependent Variable: CN
b. Predictors: (Constant), CS, TT, HD, CY, KTT