Quản trị thương mại điện tử 1 Phần 2 - 21
32) Yujong Hwang (2009), The impact of uncertainty avoidance, social norms and innovativeness on trust and ease of use in electronic customer relationship management. Electronic Markets 19 (2-3) 89- 98. 33) Zorayda Ruth Andam (2000), ePrimer: An Introduction to E- commerce (Philippines: DAI-AGILE, ...