Nghiên cứu các yếu tố ảnh hưởng đến sự hài lòng của khách du lịch về chất lượng dịch vụ du lịch cộng đồng tại thành phố Cần Thơ - 17


Total

16

100.0



Q20.6


Frequency

Percent

Missing

System

16

100.0

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Nghiên cứu các yếu tố ảnh hưởng đến sự hài lòng của khách du lịch về chất lượng dịch vụ du lịch cộng đồng tại thành phố Cần Thơ - 17


Q20.7


Frequency

Percent

Missing

System

16

100.0

* KHÁCH DU LỊCH

+ Thông tin chung

Statistics


GIOI TINH

QUOC TICH

Q2- TUOI

Q3- HONNHAN

Q4- TRINHDO

Q5- NGHENGHIEP

Q6-THUNHAP

Valid

197

197

197

197

197

197

197

N








Missing

0

0

0

0

0

0

0

Mean

.47

.75

28.45

1.36

2.91

4.57

8782233.503

Std. Deviation

.500

.436

7.158

.511

.629

2.809

8399747.2682

Minimum

0

0

1

1

1

1

1200000.0

Maximum

1

1

62

3

5

10

44000000.0



GIOITINH


Frequency

Percent

Valid Percent

Cumulative Percent


0

104

52.8

52.8

52.8

Valid

1

93

47.2

47.2

100.0


Total

197

100.0

100.0



QUOCTICH


Frequency

Percent

Valid Percent

Cumulative Percent


0

50

25.4

25.4

25.4

Valid

1

147

74.6

74.6

100.0


Total

197

100.0

100.0



Q2-TUOI


Frequency

Percent

Valid Percent

Cumulative Percent


Valid

1

1

.5

.5

.5

18

1

.5

.5

1.0



19

1

.5

.5

1.5

20

21

10.7

10.7

12.2

21

14

7.1

7.1

19.3

22

15

7.6

7.6

26.9

23

8

4.1

4.1

31.0

24

5

2.5

2.5

33.5

25

7

3.6

3.6

37.1

26

2

1.0

1.0

38.1

27

7

3.6

3.6

41.6

28

13

6.6

6.6

48.2

29

13

6.6

6.6

54.8

30

25

12.7

12.7

67.5

31

2

1.0

1.0

68.5

32

17

8.6

8.6

77.2

33

3

1.5

1.5

78.7

34

5

2.5

2.5

81.2

35

13

6.6

6.6

87.8

36

8

4.1

4.1

91.9

38

5

2.5

2.5

94.4

40

2

1.0

1.0

95.4

41

1

.5

.5

95.9

42

2

1.0

1.0

97.0

43

1

.5

.5

97.5

45

2

1.0

1.0

98.5

48

1

.5

.5

99.0

55

1

.5

.5

99.5

62

1

.5

.5

100.0

Total

197

100.0

100.0



Q3-HONNHAN


Frequency

Percent

Valid Percent

Cumulative Percent

1

130

66.0

66.0

66.0

2

64

32.5

32.5

98.5

Valid





3

3

1.5

1.5

100.0

Total

197

100.0

100.0



Q4-TRINHDO



Frequency

Percent

Valid Percent

Cumulative Percent

1

2

1.0

1.0

1.0

2

41

20.8

20.8

21.8

3

127

64.5

64.5

86.3

Valid





4

26

13.2

13.2

99.5

5

1

.5

.5

100.0

Total

197

100.0

100.0



Q5-NGHENGHIEP


Frequency

Percent

Valid Percent

Cumulative Percent


1

14

7.1

7.1

7.1


2

23

11.7

11.7

18.8


3

63

32.0

32.0

50.8


4

30

15.2

15.2

66.0


5

17

8.6

8.6

74.6

Valid

6

4

2.0

2.0

76.6


7

4

2.0

2.0

78.7


8

12

6.1

6.1

84.8


9

1

.5

.5

85.3


10

29

14.7

14.7

100.0


Total

197

100.0

100.0



Q6-THUNHAP


Frequency

Percent

Valid Percent

Cumulative Percent


Valid

1200000.0

2

1.0

1.0

1.0

1500000.0

1

.5

.5

1.5

2000000.0

17

8.6

8.6

10.2

2500000.0

13

6.6

6.6

16.8

2600000.0

1

.5

.5

17.3

2800000.0

2

1.0

1.0

18.3

3000000.0

20

10.2

10.2

28.4

4000000.0

5

2.5

2.5

31.0

5000000.0

18

9.1

9.1

40.1

6000000.0

21

10.7

10.7

50.8

7000000.0

17

8.6

8.6

59.4

8000000.0

20

10.2

10.2

69.5



9000000.0

3

1.5

1.5

71.1

10000000.0

16

8.1

8.1

79.2

11000000.0

4

2.0

2.0

81.2

12000000.0

5

2.5

2.5

83.8

13000000.0

1

.5

.5

84.3

14000000.0

1

.5

.5

84.8

15000000.0

4

2.0

2.0

86.8

17500000.0

1

.5

.5

87.3

18000000.0

3

1.5

1.5

88.8

19000000.0

3

1.5

1.5

90.4

20000000.0

4

2.0

2.0

92.4

22000000.0

3

1.5

1.5

93.9

25000000.0

3

1.5

1.5

95.4

32000000.0

1

.5

.5

95.9

35000000.0

2

1.0

1.0

97.0

38000000.0

1

.5

.5

97.5

40000000.0

2

1.0

1.0

98.5

42000000.0

1

.5

.5

99.0

43000000.0

1

.5

.5

99.5

44000000.0

1

.5

.5

100.0

Total

197

100.0

100.0


+ Nguồn thông tin biết đến điểm du lịch cộng đồng cồn Sơn


Q11-KENH


Frequency

Percent

Valid Percent

Cumulative Percent

1

19

9.6

9.6

9.6

2

82

41.6

41.6

51.3

3

81

41.1

41.1

92.4

Valid





4

13

6.6

6.6

99.0

5

2

1.0

1.0

100.0

Total

197

100.0

100.0


+ Mức độ yêu thích các hoạt động vui chơi giải trí ở cồn Sơn


Q20.1


Frequency

Percent

Valid Percent

Cumulative Percent


Valid

0

13

6.6

6.6

6.6

2

23

11.7

11.7

18.3

3

82

41.6

41.6

59.9



4

64

32.5

32.5

92.4

5

15

7.6

7.6

100.0

Total

197

100.0

100.0



Q20.2


Frequency

Percent

Valid Percent

Cumulative Percent


0

27

13.7

13.7

13.7


1

1

.5

.5

14.2


2

31

15.7

15.7

29.9

Valid

3

48

24.4

24.4

54.3


4

78

39.6

39.6

93.9


5

12

6.1

6.1

100.0


Total

197

100.0

100.0



Q20.3


Frequency

Percent

Valid Percent

Cumulative Percent

0

47

23.9

23.9

23.9

2

29

14.7

14.7

38.6

3

43

21.8

21.8

60.4

Valid





4

65

33.0

33.0

93.4

5

13

6.6

6.6

100.0

Total

197

100.0

100.0



Q20.4


Frequency

Percent

Valid Percent

Cumulative Percent

0

66

33.5

33.5

33.5

2

12

6.1

6.1

39.6

3

53

26.9

26.9

66.5

Valid





4

54

27.4

27.4

93.9

5

12

6.1

6.1

100.0

Total

197

100.0

100.0



Q20.5


Frequency

Percent

Valid Percent

Cumulative Percent

Valid

0

161

81.7

81.7

81.7



1

2

1.0

1.0

82.7

2

3

1.5

1.5

84.3

3

7

3.6

3.6

87.8

4

16

8.1

8.1

95.9

5

8

4.1

4.1

100.0

Total

197

100.0

100.0



Q20.6


Frequency

Percent

Valid Percent

Cumulative Percent

0

12

6.1

6.1

6.1

2

15

7.6

7.6

13.7

3

53

26.9

26.9

40.6

Valid





4

90

45.7

45.7

86.3

5

27

13.7

13.7

100.0

Total

197

100.0

100.0



Q20.7


Frequency

Percent

Valid Percent

Cumulative Percent

0

166

84.3

84.3

84.3

2

4

2.0

2.0

86.3

3

10

5.1

5.1

91.4

Valid





4

9

4.6

4.6

95.9

5

8

4.1

4.1

100.0

Total

197

100.0

100.0


+ Thời điểm thường đến điểm du lịch cộng đồng cồn Sơn


Q12-THOIDIEM


Frequency

Percent

Valid Percent

Cumulative Percent

1

13

6.6

6.6

6.6

2

126

64.0

64.0

70.6

3

55

27.9

27.9

98.5

Valid





4

1

.5

.5

99.0

5

2

1.0

1.0

100.0

Total

197

100.0

100.0


+ Đối tượng đến điểm du lịch cộng đồng cồn Sơn cùng


Q10-NGUOIDICUNG



Frequency

Percent

Valid Percent

Cumulative Percent


1

3

1.5

1.5

1.5


2

71

36.0

36.0

37.6

Valid

3

121

61.4

61.4

99.0


4

2

1.0

1.0

100.0


Total

197

100.0

100.0


+ Hình thức du lịch


Q14-TUTUC


Frequency

Percent

Valid Percent

Cumulative Percent


0

160

81.2

81.2

81.2

Valid

1

37

18.8

18.8

100.0


Total

197

100.0

100.0



Q14-TOURTRONGOI


Frequency

Percent

Valid Percent

Cumulative Percent


0

47

23.9

23.9

23.9

Valid

1

150

76.1

76.1

100.0


Total

197

100.0

100.0



Q14-TOURYEUCAU


Frequency

Percent

Valid Percent

Cumulative Percent


0

184

93.4

93.4

93.4

Valid

1

13

6.6

6.6

100.0


Total

197

100.0

100.0


+ Mục đích đến điểm du lịch cộng đồng cồn Sơn


Q9-MUCDICH


Frequency

Percent

Valid Percent

Cumulative Percent

1

185

93.9

93.9

93.9

2

1

.5

.5

94.4

3

8

4.1

4.1

98.5

Valid





6

1

.5

.5

99.0

7

2

1.0

1.0

100.0

Total

197

100.0

100.0


+ Đánh giá chất lượng dịch vụ du lịch cộng đồng cồn Sơn


Paired Samples Statistics

Pair 1

Pair 2


Pair 3


Pair 4


Pair 5


Pair 6


Pair 7


Pair 8


Pair 9


Pair 10


Pair 11


Pair 12


Pair 13


Pair 14


Pair 15


Pair 16


Pair 17


Pair 18


Pair 19


Pair 20


Pair 21

TC1

QT-TC1 TC2

QT-TC2 TC3

QT-TC3 TC4

QT-TC4 TC5

QT-TC5 DB1

QT-DB1 DB2

QT-DB2 DB3

QT-DB3 DB5

QT-DB5 DB6

QT-DB6 HA1

QT-HA1 HA2

QT-HA2 HA3

QT-HA3 HA4

QT-HA4 HA5

QT-HA5 HA6

QT-HA6 HA7

QT-HA7 HH1

QT-HH1 HH2

QT-HH2 HH3

QT-HH3

HH4

Mean

3.74

3.93

3.72

3.91

3.71

3.73

3.67

3.69

3.63

4.10

3.54

3.73

3.63

3.74

3.81

4.02

3.69

4.09

3.61

3.98

3.48

4.02

3.56

3.77

3.51

3.93

3.57

4.05

3.42

3.81

3.47

3.73

3.37

3.89

3.39

3.95

3.34

3.92

3.37

3.93

3.32

N Std. Deviation Std. Error Mean 197 1.074 .077

197 .982 .070

197 1.000 .071

197 1.004 .072

197 1.051 .075

197 1.077 .077

197 1.101 .078

197 1.031 .073

197 1.212 .086

197 .780 .056

197 1.100 .078

197 1.077 .077

197 1.134 .081

197 1.001 .071

197 1.286 .092

197 .685 .049

197 1.188 .085

197 .761 .054

197 1.189 .085

197 .681 .049

197 1.193 .085

197 .805 .057

197 1.162 .083

197 .752 .054

197 1.202 .086

197 .923 .066

197 1.174 .084

197 .894 .064

197 1.278 .091

197 .808 .058

197 1.176 .084

197 .867 .062

197 1.262 .090

197 .957 .068

197 1.255 .089

197 .882 .063

196 1.181 .084

196 .800 .057

196 1.285 .092

196 .883 .063

197 1.272 .091

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