Chất lượng dịch vụ
Reliability Statistics
N of Items | |
.625 | 3 |
Có thể bạn quan tâm!
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Ý Kiến Đánh Giá Của Khách Hàng Về Hoạt Động Bán Hàng Của Công Ty -
Một Số Giải Pháp Nhằm Nâng Cao Hoạt Động Bán Hàng Của Công Ty -
Đánh giá hoạt động bán hàng của Công ty TNHH nội thất Song Nguyễn - 12
Xem toàn bộ 108 trang tài liệu này.
Item-Total Statistics
Scale Mean if Item Deleted | Scale Variance if Item Deleted | Corrected Item- Total Correlation | Cronbach's Alpha if Item Deleted | |
CLDV1 | 8.40 | 1.267 | .475 | .467 |
CLDV2 | 8.36 | 1.476 | .379 | .599 |
CLDV3 | 8.48 | 1.226 | .452 | .501 |
Chăm sóc khách hàng
Reliability Statistics
N of Items | |
.623 | 3 |
Item-Total Statistics
Scale Mean if Item Deleted | Scale Variance if Item Deleted | Corrected Item- Total Correlation | Cronbach's Alpha if Item Deleted | |
CSKH1 | 8.39 | 1.333 | .481 | .454 |
CSKH2 | 8.33 | 1.499 | .388 | .583 |
CSKH3 | 8.47 | 1.310 | .430 | .529 |
Dịch vụ giao hàng
Reliability Statistics
N of Items | |
.760 | 5 |
Item-Total Statistics
Scale Mean if Item Deleted | Scale Variance if Item Deleted | Corrected Item- Total Correlation | Cronbach's Alpha if Item Deleted | |
DVGH1 | 17.06 | 4.560 | .354 | .770 |
DVGH2 | 16.91 | 3.445 | .772 | .625 |
DVGH3 | 16.87 | 4.127 | .389 | .768 |
DVGH4 | 16.92 | 4.111 | .410 | .760 |
DVGH5 | 16.91 | 3.445 | .772 | .625 |
Cơ sở vật chất
Reliability Statistics
N of Items | |
.610 | 3 |
Item-Total Statistics
Scale Mean if Item Deleted | Scale Variance if Item Deleted | Corrected Item- Total Correlation | Cronbach's Alpha if Item Deleted | |
CSVC1 | 8.54 | 1.326 | .473 | .437 |
CSVC2 | 8.51 | 1.328 | .384 | .563 |
CSVC3 | 8.55 | 1.325 | .404 | .532 |
Phụ lục 2.3. Kiểm định One Simple T- Test
Chất lượng sản phẩm
One-Sample Statistics
N | Mean | Std. Deviation | Std. Error Mean | |
CLSP1 | 120 | 4.13 | .588 | .054 |
CLSP2 | 120 | 4.28 | .661 | .060 |
CLSP3 | 120 | 4.28 | .721 | .066 |
CLSP4 | 120 | 4.28 | .721 | .066 |
One-Sample Test
Test | Value | = | 4 | |||
t | df | Sig. (2-tailed) | Mean Difference | 95% Confidence Interval of the Difference | ||
Lower | Upper | |||||
CLSP1 | 2.329 | 119 | .022 | .125 | .02 | .23 |
CLSP2 | 4.560 | 119 | .000 | .275 | .16 | .39 |
CLSP3 | 4.176 | 119 | .000 | .275 | .14 | .41 |
CLSP4 | 4.176 | 119 | .000 | .275 | .14 | .41 |
Giá cả sản phẩm
One-Sample Statistics
N | Mean | Std. Deviation | Std. Error Mean | |
GC1 | 120 | 4.23 | .704 | .064 |
GC2 | 120 | 4.28 | .673 | .061 |
GC3 | 120 | 4.14 | .737 | .067 |
One-Sample Test
Test Value = 4 | ||||||
T | df | Sig. (2-tailed) | Mean Difference | 95% Confidence Interval of the Difference | ||
Lower | Upper | |||||
GC1 | 3.503 | 119 | .001 | .225 | .10 | .35 |
GC2 | 4.475 | 119 | .000 | .275 | .15 | .40 |
GC3 | 2.106 | 119 | .037 | .142 | .01 | .27 |
Chất lượng dịch vụ
One-Sample Statistics
N | Mean | Std. Deviation | Std. Error Mean | |
CLDV1 | 120 | 4.22 | .700 | .064 |
CLDV2 | 120 | 4.26 | .655 | .060 |
CLDV3 | 120 | 4.14 | .737 | .067 |
One-Sample Test
Test | Value | = | 4 | |||
t | df | Sig. (2-tailed) | Mean Difference | 95% Confidence Interval of the Difference | ||
Lower | Upper | |||||
CLDV1 | 3.389 | 119 | .001 | .217 | .09 | .34 |
CLDV2 | 4.323 | 119 | .000 | .258 | .14 | .38 |
CLDV3 | 2.106 | 119 | .037 | .142 | .01 | .27 |
Chăm sóc khách hàng
One-Sample Statistics
N | Mean | Std. Deviation | Std. Error Mean | |
CSKH1 | 120 | 4.20 | .705 | .064 |
CSKH2 | 120 | 4.27 | .683 | .062 |
CSKH3 | 120 | 4.13 | .751 | .069 |
One-Sample Test
Test Value = 4 | ||||||
t | df | Sig. (2-tailed) | Mean Difference | 95% Confidence Interval of the Difference | ||
Lower | Upper | |||||
CSKH1 | 3.106 | 119 | .002 | .200 | .07 | .33 |
CSKH2 | 4.279 | 119 | .000 | .267 | .14 | .39 |
CSKH3 | 1.823 | 119 | .071 | .125 | -.01 | .26 |
Dịch vụ giao hàng
One-Sample Statistics
N | Mean | Std. Deviation | Std. Error Mean | |
DVGH1 | 120 | 4.11 | .591 | .054 |
DVGH2 | 120 | 4.26 | .667 | .061 |
DVGH3 | 120 | 4.29 | .726 | .066 |
DVGH4 | 120 | 4.25 | .713 | .065 |
DVGH5 | 120 | 4.26 | .667 | .061 |
One-Sample Test
Test | Value | = | 4 | |||
t | df | Sig. (2-tailed) | Mean Difference | 95% Confidence Interval of the Difference | ||
Lower | Upper | |||||
DVGH1 | 2.007 | 119 | .047 | .108 | .00 | .22 |
DVGH2 | 4.241 | 119 | .000 | .258 | .14 | .38 |
DVGH3 | 4.398 | 119 | .000 | .292 | .16 | .42 |
DVGH4 | 3.841 | 119 | .000 | .250 | .12 | .38 |
DVGH5 | 4.241 | 119 | .000 | .258 | .14 | .38 |
Cơ sở vật chất
One-Sample Statistics
N | Mean | Std. Deviation | Std. Error Mean | |
CSVC1 | 120 | 4.26 | .667 | .061 |
CSVC2 | 120 | 4.29 | .726 | .066 |
CSVC3 | 120 | 4.25 | .713 | .065 |
One-Sample Test
Test | Value | = | 4 | |||
t | df | Sig. (2-tailed) | Mean Difference | 95% Confidence Interval of the Difference | ||
Lower | Upper | |||||
CSVC1 | 4.241 | 119 | .000 | .258 | .14 | .38 |
CSVC2 | 4.398 | 119 | .000 | .292 | .16 | .42 |
CSVC3 | 3.841 | 119 | .000 | .250 | .12 | .38 |