72. Camisón, C., & Forés, B. (2015). Is tourism firm competitiveness driven by different internal or external specific factors?: New empirical evidence from Spain. Tourism Management, 48, 477-499.
73. Campos-Soria, J. A., García, L. G., & García, M. A. R. (2005). Service quality and competitiveness in the hospitality sector. Tourism Economics, 11(1), 85-102.
74. Cao, M., & Zhang, Q. (2011). Supply chain collaboration: Impact on collaborative advantage and firm performance. Journal of operations management, 29(3), 163- 180.
75. Capron, M., & Quairel, F. (2009). Le rapportage «développement durable» entre reddition et communication, entre volontariat et obligation. Revue de lorganisation responsable, 4(2), 19-29.
76. Carroll, A. B. (1991). The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders. Business horizons, 34(4), 39-49.
77. Castka, P., Balzarova, M. A., Bamber, C. J., & Sharp, J. M. (2004). How can SMEs effectively implement the CSR agenda? A UK case study perspective. Corporate Social Responsibility and Environmental Management, 11(3), 140-149.
78. Chan, L. L., Shaffer, M. A., & Snape, E. (2004). In search of sustained competitive advantage: the impact of organizational culture, competitive strategy and human resource management practices on firm performance. The International Journal of Human Resource Management, 15(1), 17-35.
79. Chen, M. H., & Kim, W. G. (2010). Hotel valuation in China: A case study of a state-owned hotel. Cornell Hospitality Quarterly, 51(3), 429-445.
80. Chib, S., & Cheong, F. (2009, November). Investigation Of The Applicability Of Business Process Management In Swiss Small And Medium Sized Tourist Enterprises. In Pacific Asia Conference on Information Systems: PACIS 2009 Proceedings. Retrieved from http://aisel. aisnet. org/pacis2009/25.
81. Chinn, M. D., & Ito, H. (2008). A new measure of financial openness. Journal of comparative policy analysis, 10(3), 309-322.
Có thể bạn quan tâm!
- Dưới Góc Độ Quản Trị Doanh Nghiệp
- Hạn Chế Và Hướng Nghiên Cứu Tiếp Theo
- Tác động của các yếu tố năng lực cạnh tranh đến kết quả kinh doanh của các doanh nghiệp du lịch - Trường hợp Thừa Thiên Huế - 23
- Tác động của các yếu tố năng lực cạnh tranh đến kết quả kinh doanh của các doanh nghiệp du lịch - Trường hợp Thừa Thiên Huế - 25
- Danh Sách Các Chuyên Gia Thảo Luận
- Dàn Bài Thảo Luận Các Chuyên Gia Hoàn Thiện
Xem toàn bộ 290 trang tài liệu này.
82. Choi, T. Y., & Chu, R. K. (1999). Consumer perceptions of the quality of services in three hotel categories in Hong Kong. Journal of Vacation Marketing, 5(2), 176-189.
83. Christensen, C. M., & Bower, J. L. (1996). Customer power, strategic investment, and the failure of leading firms. Strategic management journal, 17(3), 197-218.
84. Ciliberti, F., Pontrandolfo, P., & Scozzi, B. (2008). Investigating corporate social responsibility in supply chains: A SME perspective. Journal of cleaner production, 16(15), 1579-1588.
85. Cizmar, S., & Weber, S. (2000). Marketing effectiveness of the hotel industry in Croatia. International Journal of Hospitality Management, 19(3), 227-240.
86. Clarke, Peter (1995), “Non-financial measures of performance in management”,
Accountancy Ireland, V. 27, n.2, pp. 22-24.
87. Clarkson, M. E. (1995). A stakeholder framework for analyzing and evaluating corporate social performance. Academy of management review, 20(1), 92-117.
88. Clemete, M.N.,and Greenspan, D.S., 1999. Culture clashes, Executive excellence.
16(10): 11-12.
89. Clifton, R., & Simons, J. (2003). Brands and Branding. London: Profile Books Ltd., 144–145.
90. Collis, D. J. (1994). Research note: how valuable are organizational capabilities?. Strategic management journal, 15(S1), 143-152.
91. Creswell, J. W., & Creswell, J. D. (2017). Research design: Qualitative, quantitative, and mixed methods approaches. Sage publications.
92. Crompton, J. L. (1979). An assessment of the image of Mexico as a vacation destination and the influence of geographical location upon that image. Journal of travel research, 17(4), 18-23.
93. Crook, T. R., Ketchen Jr, D. J., & Snow, C. C. (2003). Competitive edge: A strategic management model. The Cornell Hotel and Restaurant Administration Quarterly, 44(3), 44-53.
94. David, F.R. (2012). Strategic management concepts and cases. Pearson Prentice Hall, New Jersey.
95. Davidson III, W. N., Worrell, D. L., & El-Jelly, A. (1995). Influencing managers to change unpopular corporate behavior through boycotts and divestitures: A stock market test. Business & Society, 34(2), 171-196.
96. Day, G. S., & Wensley, R. (1983). Marketing theory with a strategic orientation. Journal of marketing, 47(4), 79-89.
97. De Waal, A. A., & Coevert, V. (2007). The effect of performance management on the organizational results of a bank. International Journal of Productivity and Performance Management, 56(5/6), 397-416.
98. Dehning, B., Richardson, V. J., & Stratopoulos, T. (2005). Information technology investments and firm value. Information & Management, 42(7), 989-1008.
99. Delaney, J. T., & Huselid, M. A. (1996). The impact of human resource management practices on perceptions of organizational performance. Academy of Management journal, 39(4), 949-969.
100. DeNisi, A. S., Hitt, M. A., & Jackson, S. E. (2003). The knowledge-based approach to sustainable competitive advantage. Managing knowledge for sustained competitive advantage: Designing strategies for effective human resource management, 21.
101. Denison, D. R. (1990). Corporate culture and organizational effectiveness: Wiley series on organizational assessment and change. John Wiley and Sons, Oxford.
102. Denison, D. R., & Mishra, A. K. (1995). Toward a theory of organizational culture and effectiveness. Organization science, 6(2), 204-223.
103. Denizci Guillet, B., & Tasci, A. D. (2012). Chinese hoteliers' take on hotel co- branding in China. Tourism review, 67(4), 3-11.
104. Denrell, J., Fang, C., & Winter, S. G. (2003). The economics of strategic opportunity. Strategic Management Journal, 24(10), 977-990.
105. Donavan, D. T., Brown, T. J., & Mowen, J. C. (2004). Internal benefits of service- worker customer orientation: Job satisfaction, commitment, and organizational citizenship behaviors. Journal of marketing, 68(1), 128-146.
106. Douwe P. Flapper, S., Fortuin, L., & Stoop, P. P. (1996). Towards consistent performance management systems. International Journal of Operations & Production Management, 16(7), 27-37.
107. Doz, Y. L., & Prahalad, C. K. (1987). A process model of strategic redirection in large complex firms: the case of multinational corporations. The management of strategic change, 63, 83.
108. Drucker, P. F. (1990). Lessons for successful nonprofit governance. Nonprofit management and leadership, 1(1), 7-14.
109. Dutton, J. E., & Dukerich, J. M. (1991). Keeping an eye on the mirror: Image and identity in organizational adaptation. Academy of management journal, 34(3), 517- 554.
110. Dwyer, L., & Kim, C. (2003). Destination competitiveness: determinants and indicators. Current issues in tourism, 6(5), 369-414.
111. Dyer, J. H., & Singh, H. (1998). The relational view: Cooperative strategy and sources of interorganizational competitive advantage. Academy of management review, 23(4), 660-679.
112. Eisenhardt, K. M., & Martin, J. A. (2000). Dynamic capabilities: what are they?. Strategic management journal, 21(10‐11), 1105-1121.
113. Elg, M., & Kollberg, B. (2004). En metodansats för utvärdering av prestionsmätningssystem.
114. Felton, A. P. (1959). Making the marketing concept work. Harvard Business Review, 37, 55-65.
115. Fenwick, G. D., & Strombom, M. (1998). The determinants of franchisee performance: an empirical investigation. International Small Business Journal, 16(4), 28-45.
116. Feurer, R., & Chaharbaghi, K. (1994). Defining competitiveness: a holistic approach. Management Decision, 32(2), 49-58.
117. Fiol, C. M. (1991). Managing culture as a competitive resource: An identity-based view of sustainable competitive advantage. Journal of management, 17(1), 191-211.
118. Flanagan, R., Lu, W., Shen, L., & Jewell, C. (2007). Competitiveness in construction: a critical review of research. Construction management and economics, 25(9), 989-1000.
119. Freiling, J., Gersch, M., Goeke, C., & Sanchez, R. (2008). Fundamental issues in a competence-based theory of the firm. In A Focused Issue on Fundamental Issues in Competence Theory Development (pp. 79-106). Emerald Group Publishing Limited.
120. Gallup, T. N. S. (2005). Mapping of CSR activities among small and medium-sized enterprises. People & Profit Phase, 2.
121. Garelli, S. (2011). IMD World Competitiveness Yearbook 2011. nternational Institute for Management Development.
122. Gerbing, D. W., & Anderson, J. C. (1988). An updated paradigm for scale development incorporating unidimensionality and its assessment. Journal of marketing research, 25(2), 186-192.
123. Godfrey, K., & Clarke, J. (2000). The tourism development handbook: a practical approach to planning and marketing. Burns & Oates.
124. Godfrey, P. C., & Hatch, N. W. (2007). Researching corporate social responsibility: An agenda for the 21st century. Journal of Business Ethics, 70(1), 87-98.
125. Grady, M. W. (1991). Performance measurement: implementing strategy. Strategic Finance, 72(12), 49.
126. Grover, V., & Goslar, M. D. (1993). The initiation, adoption, and implementation of telecommunications technologies in US organizations. Journal of management information systems, 10(1), 141-164.
127. Guillet, B. D., Zhang, H. Q., & Gao, B. W. (2011). Interpreting the mind of multinational hotel investors: Future trends and implications in China. International Journal of Hospitality Management, 30(2), 222-232.
128. Gulati, R., & Singh, H. (1998). The architecture of cooperation: Managing coordination costs and appropriation concerns in strategic alliances. Administrative science quarterly, 781-814.
129. Gursoy, D., & Swanger, N. (2007). Performance-enhancing internal strategic factors and competencies: impacts on financial success. International Journal of Hospitality Management, 26(1), 213-227.
130. Haag, S., & Keen, P. (1996). Information Technology: Tomorrow's Advantage Today. McGraw-Hill Companies, Inc., PO Box 545, Blacklick, OH 43004, Attn: Order Service.
131. Hai, N. M., & Hung, N. M. (2018, January). Analysing the effects of the exporting on economic growth in Vietnam. In International Econometric Conference of Vietnam (pp. 597-610). Springer, Cham
132. Hai, N. M., & Van Tien, N. (2018, January). The influence of corporate culture on employee commitment. In International Econometric Conference of Vietnam (pp. 450-465). Springer, Cham.
133. Hair, J. F., Anderson, R. E., Tatham, R. L., & Balck, W. C. (1998). Multivariate data analysis. New Jersey: Prencite Hall International.
134. Hair, J. F., Black, W. C., & Babin, B. J. (2010). Anderson. RE, 2010. Multivariate Data Analysis. New Jersey, Pearson Prentice Hall.
135. Haktanir, M., & Harris, P. (2005). Performance measurement practice in an independent hotel context: A case study approach. International Journal of Contemporary Hospitality Management, 17(1), 39-50.
136. Halstead, D., & Page, T. J. (1992). The effects of satisfaction and complaining behavior on consumer repurchase intentions. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 5(1), 1-11.
137. Haluk Köksal, M., & Özgül, E. (2007). The relationship between marketing strategies and performance in an economic crisis. Marketing Intelligence & Planning, 25(4), 326-342.
138. Harris, K. (1999). KM business value: Lessons learned from early adopters. Report DF-07-7406, Gartner Research.
139. Helfat, C. E., & Peteraf, M. A. (2003). The dynamic resource‐based view: Capability lifecycles. Strategic management journal, 24(10), 997-1010.
140. Henderson, R., & Cockburn, I. (1994). Measuring competence? Exploring firm effects in pharmaceutical research. Strategic management journal, 15(S1), 63-84.
141. Ho, C. K. (2005). Corporate governance and corporate competitiveness: an international analysis. Corporate Governance: An International Review, 13(2), 211- 253.
142. Homburg, C., Grozdanovic, M., & Klarmann, M. (2007). Responsiveness to customers and competitors: the role of affective and cognitive organizational systems. Journal of Marketing, 71(3), 18-38.
143. Hoque, Z. (2005). Linking environmental uncertainty to non-financial performance measures and performance: a research note. The British Accounting Review, 37(4), 471-481.
144. Hosany, S., Ekinci, Y., & Uysal, M. (2006). Destination image and destination personality: An application of branding theories to tourism places. Journal of business research, 59(5), 638-642.
145. Hoskisson, R. E., Wan, W. P., Yiu, D., & Hitt, M. A. (1999). Theory and research in strategic management: Swings of a pendulum. Journal of management, 25(3), 417- 456.
146. Hou, J. J. (2008). Toward a research model of market orientation and dynamic capabilities. Social Behavior and Personality: an international journal, 36(9), 1251- 1268.
147. Hubbard, G., Zubac, A., Johnson, L., & Sanchez, R. (2008). Rethinking traditional value chain logic. In A focused Issue on fundamental issues in competence theory development (pp. 107-129). Emerald Group Publishing Limited.
148. Huselid, M. A. (1995). The impact of human resource management practices on turnover, productivity, and corporate financial performance. Academy of management journal, 38(3), 635-672.
149. Inoue, Y., & Lee, S. (2011). Effects of different dimensions of corporate social responsibility on corporate financial performance in tourism-related industries. Tourism Management, 32(4), 790-804.
150. Ivanovic, S., Mikinac, K., & Perman, L. (2011). CRM development in hospitality companies for the purpose of increasing the competitiveness in the tourist market. UTMS journal of economics, 2(1), 59-68.
151. Jenkins, H. (2006). Small business champions for corporate social responsibility. Journal of business ethics, 67(3), 241-256.
152. Jo Hatch, M., & Schultz, M. (1997). Relations between organizational culture, identity and image. European Journal of marketing, 31(5/6), 356-365.
153. Jones, E., & Haven, C. (2005). Tourism SMEs, service quality, and destination competitiveness. CABI.
154. Kadocsa, G. (2006). Research of competitiveness factors of SME. Acta Polytechnica Hungarica, 3(4), 71-84.
155. Kalfiotis, S. (1972). Introduction à la théorie du tourisme.
156. Kang, K. H., Lee, S., & Huh, C. (2010). Impacts of positive and negative corporate social responsibility activities on company performance in the hospitality industry. International journal of hospitality management, 29(1), 72-82.
157. Kaplan R.S. et Norton D.P. (1992). The Balanced Scorecard, Measures That Drive Performance. Harvard Business Review, vol. 70, n° 1, January-February, p. 71-79.
158. Karani, A. P., & Day, J. G. (2011). Corporate social responsibility and employee recruiting in the tourism industry.
159. Kartini, D., Effendi, N., & Febrian, E (2018). Firm competitiveness: Findings from five stars hotels in Jakarta, Indonesia.
160. Keh, H. T., Chu, S., & Xu, J. (2006). Efficiency, effectiveness and productivity of marketing in services. European Journal of Operational Research, 170(1), 265-276.
161. Keh, H. T., Nguyen, T. T. M., & Ng, H. P. (2007). The effects of entrepreneurial orientation and marketing information on the performance of SMEs. Journal of business venturing, 22(4), 592-611.
162. Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of marketing, 57(1), 1-22.
163. Kim, H. B., & Kim, W. G. (2005). The relationship between brand equity and firms’ performance in luxury hotels and chain restaurants. Tourism management, 26(4), 549-560.
164. Kim, H. B., Gon Kim, W., & An, J. A. (2003). The effect of consumer-based brand equity on firms’ financial performance. Journal of consumer marketing, 20(4), 335- 351.