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PHUONG TIEN DU LICH



Frequency

Percent

Valid Percent

Cumulative

Percent


OTO

115

57.5

57.5

57.5


XE MAY

62

31.0

31.0

88.5

Valid

TAU DU LICH

18

9.0

9.0

97.5


KHAC

5

2.5

2.5

100.0


Total

200

100.0

100.0


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THOI GIAN


Frequency

Percent

Valid Percent

Cumulative

Percent


TRONG NGAY

136

68.0

68.0

68.0


2 NGAY 1 DEM

42

21.0

21.0

89.0


3 NGAY 2 DEM

11

5.5

5.5

94.5

Valid

4 NGAY 3 DEM

7

3.5

3.5

98.0


KHAC

4

2.0

2.0

100.0


Total

200

100.0

100.0



THONG TIN



Frequency

Percent

Valid Percent

Cumulative

Percent


BANBE

70

35.0

35.0

35.0


BAOCHI

18

9.0

9.0

44.0


TIVI

22

11.0

11.0

55.0


RADIO

9

4.5

4.5

59.5

Valid

INTERNET

42

21.0

21.0

80.5


CAMNANGDULICH

11

5.5

5.5

86.0


CONG TY DU LICH

23

11.5

11.5

97.5


TU TIM

5

2.5

2.5

100.0


Total

200

100.0

100.0



GIOI TINH



Frequency

Percent

Valid Percent

Cumulative

Percent


NAM

93

46.5

46.5

46.5

Valid

N?

107

53.5

53.5

100.0


Total

200

100.0

100.0



THU NHAP



Frequency

Percent

Valid Percent

Cumulative

Percent


DUOI 2 TRIEU

12

6.0

6.0

6.0


TU 2 TRIEU DEN 4 TRIEU

27

13.5

13.5

19.5


TU 4 TRIEU DEN 6 TRIEU

56

28.0

28.0

47.5

Valid

TU 6 TRIEU DEN 8 TRIEU

71

35.5

35.5

83.0


TREN 8 TRIEU

34

17.0

17.0

100.0


Total

200

100.0

100.0



Reliability Statistics


Cronbach's

Alpha

N of Items

.891

5


Item Statistics



Mean

Std. Deviation

N

AN1

3.82

.837

200

AN2

3.79

.842

200

AN3

3.62

.871

200

AN4

3.71

.819

200

AN5

3.53

.896

200


Item-Total Statistics



Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total

Correlation

Cronbach's Alpha if Item

Deleted

AN1

14.65

8.461

.721

.870

AN2

14.68

8.321

.749

.863


Item-Total Statistics



Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total

Correlation

Cronbach's Alpha if Item

Deleted

AN3

14.84

8.272

.726

.868

AN4

14.76

8.626

.701

.874

AN5

14.94

7.981

.768

.859


Reliability Statistics


Cronbach's

Alpha

N of Items

.920

5


Item Statistics



Mean

Std. Deviation

N

DU6

2.90

1.098

200

DU7

3.14

1.021

200

DU8

3.10

1.070

200

DU9

3.22

1.027

200

DU10

3.20

1.026

200


Item-Total Statistics



Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total

Correlation

Cronbach's Alpha if Item

Deleted

DU6

12.65

13.557

.747

.911

DU7

12.41

14.052

.746

.910

DU8

12.45

12.912

.877

.884

DU9

12.33

13.589

.814

.897

DU10

12.35

13.796

.781

.903


Reliability Statistics


Cronbach's

Alpha

N of Items

.835

5


Item Statistics



Mean

Std. Deviation

N

NL11

3.50

.913

200

NL12

3.67

.962

200

NL13

3.31

.963

200

NL14

3.58

.921

200

NL15

3.74

.920

200


Item-Total Statistics



Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-

Total Correlation

Cronbach's

Alpha if Item Deleted

NL11

14.29

8.770

.666

.794

NL12

14.12

8.534

.666

.793

NL13

14.48

8.170

.746

.769

NL14

14.21

8.689

.675

.791

NL15

14.05

9.832

.438

.824


Reliability Statistics


Cronbach's

Alpha

N of Items

.829

5


Item Statistics


Mean

Std. Deviation

N

CSVC16

3.77

.965

200

CSVC17

3.76

.973

200

CSVC18

3.75

.930

200

CSVC19

4.11

.786

200

CSVC20

3.80

.902

200


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach's Alpha if Item Deleted

CSVC16

15.41

7.851

.669

.783

CSVC17

15.42

7.692

.697

.774

CSVC18

15.43

8.177

.632

.794

CSVC19

15.08

8.622

.685

.783

CSVC20

15.38

9.031

.471

.827


Reliability Statistics


Cronbach's

Alpha

N of Items

.833

6


Item Statistics


Mean

Std. Deviation

N

CLSP21

3.06

1.187

200

CLSP22

3.38

1.163

200

CLSP23

3.44

1.115

200

CLSP24

3.42

1.014

200

CLSP25

3.57

1.040

200

CLSP26

3.26

1.157

200


Item-Total Statistics



Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-

Total Correlation

Cronbach's

Alpha if Item Deleted

CLSP21

17.06

16.755

.639

.799

CLSP22

16.74

16.927

.637

.799

CLSP23

16.68

16.751

.700

.787

CLSP24

16.70

17.487

.691

.791

CLSP25

16.55

18.711

.510

.824

CLSP26

16.86

18.332

.475

.823


Reliability Statistics


Cronbach's

Alpha

N of Items

.926

6


Item Statistics


Mean

Std. Deviation

N

HLCP27

3.56

.917

200

HLCP28

3.68

.873

200

HLCP29

3.60

.930

200

HLCP30

3.60

.902

200

HLCP31

3.56

.906

200

HLCP32

3.65

.902

200


Item-Total Statistics



Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total

Correlation

Cronbach's Alpha if Item

Deleted

HLCP27

18.08

15.260

.755

.916

HLCP28

17.96

15.581

.750

.917

HLCP29

18.04

14.717

.831

.906

HLCP30

18.04

14.808

.848

.904

HLCP31

18.08

15.190

.779

.913

HLCP32

17.99

15.397

.749

.917


Reliability Statistics


Cronbach's

Alpha

N of Items

.704

2


Item Statistics



Mean

Std. Deviation

N

HL1

3.60

1.042

200

HL2

3.68

.906

200


Item-Total Statistics



Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total

Correlation

Cronbach's Alpha if Item

Deleted

HL1

3.68

.822

.548

.

HL2

3.60

1.086

.548

.


KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.900


Approx. Chi-Square

4432.319

Bartlett's Test of Sphericity

df

496


Sig.

.000


Communalities



Initial

Extraction

AN1

1.000

.748

AN2

1.000

.738

AN3

1.000

.631

AN4

1.000

.621

AN5

1.000

.690

DU6

1.000

.723

DU7

1.000

.705

DU8

1.000

.844

DU9

1.000

.783

DU10

1.000

.765

NL11

1.000

.733

NL12

1.000

.692

NL13

1.000

.754

NL14

1.000

.704

NL15

1.000

.388

CSVC16

1.000

.706

CSVC17

1.000

.731

CSVC18

1.000

.606

CSVC19

1.000

.625

CSVC20

1.000

.402

CLSP21

1.000

.646

CLSP22

1.000

.700

CLSP23

1.000

.717

CLSP24

1.000

.761

CLSP25

1.000

.527

CLSP26

1.000

.452

HLCP27

1.000

.692

HLCP28

1.000

.656

HLCP29

1.000

.766

HLCP30

1.000

.811

HLCP31

1.000

.763

HLCP32

1.000

.649

Extraction Method: Principal Component Analysis.


Total Variance Explained


Component

Initial Eigenvalues

Extraction Sums of Squared

Loadings

Rotation Sums of

Squared Loadings

Total

% of Variance

Cumulat ive %

Total

% of Variance

Cumulati ve %

Total

% of Varianc

e

Cumula tive %

1

12.190

38.093

38.093

12.190

38.093

38.093

4.277

13.365

13.365

2

2.932

9.162

47.256

2.932

9.162

47.256

4.084

12.762

26.128

3

2.173

6.789

54.045

2.173

6.789

54.045

3.502

10.944

37.072

4

1.774

5.544

59.589

1.774

5.544

59.589

3.347

10.460

47.532

5

1.547

4.833

64.422

1.547

4.833

64.422

3.333

10.415

57.947

6

1.114

3.480

67.902

1.114

3.480

67.902

3.186

9.955

67.902

7

.974

3.045

70.946







8

.811

2.533

73.480







9

.739

2.308

75.788







10

.699

2.186

77.974







11

.686

2.145

80.119







12

.610

1.908

82.026







13

.572

1.789

83.815







14

.520

1.625

85.440







15

.441

1.377

86.817







16

.432

1.350

88.168







17

.417

1.303

89.470







18

.408

1.275

90.746







19

.364

1.137

91.883







20

.328

1.026

92.909







21

.297

.929

93.838







22

.258

.805

94.643







23

.249

.778

95.421







24

.221

.689

96.110







25

.205

.642

96.752







26

.199

.622

97.374







27

.177

.554

97.928







28

.166

.518

98.446







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