Nghiên cứu các yếu tố ảnh hưởng đến sự quay lại của khách du lịch quốc tế tại thành phố Hồ Chí Minh - 15

3

Tôi dự định cùng bạn bè và người thân đến tham quan TpHCM	1	2	3	4	5
4	Một cách tổng quát tôi sẽ đến tham quan Tp.HCM khi có dịp	1	2	3	4	5

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• Nghiên cứu các yếu tố ảnh hưởng đến sự quay lại của khách du lịch quốc tế tại thành phố Hồ Chí Minh - 16

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PHỤ LỤC 6: BẢNG CÂU HỎI KHẢO SÁT

QUESTIONAIRE

RESEARCH ON REASONS AFFECTING THE RETURNING OF FOREIGN TOURISTS TO HO CHI MINH CITY

 ---------- 

Dear Sir/ Madam

I am currently a student of Ho Chi Minh University of Technology, Viet Nam. I am conducting a research to analyze/ clarify viewpoint of tourists on Ho Chi Minh as an international tourist place. I would like to express my appreciation if you spend 5-10 minutes of your time completing this questionnaire. Your responses and opinions play a crucial part in making this research successful. The outcome of this questionnaire will only be used for data analysis and as a result, any necessary comments in purpose to improve products and service of tourism industry in Ho Chi Minh City. This is to bring tourists better service in the future. Information provided by you will be kept confidential.

PART I. Please choose only ONE option for the following questions:

1. Gender:

 Male  Female

2. Age:

 Below 18  18 – 30

 31 – 43  44 – 56

Above 56

3. Your income level:

 below $500/ month  $500 - 1000/month

 $1000 - 2000/month  $2000 - 3000/month

 Above $3000/month

4. You are from:

 Asia countries (Cambodia, Laos, Thailand, Singapore, Malaysia, Indonesia,…)

 Europe  Afria  Asia

 Australia

5. Occupation:

 Senior Manager / Businessman  Middle Manager

 Office worker  Trading/ Business

 Worker  Manual labourer

 Student  Graduate student

 Housewife

 Other (please clarify): ……………………………………………………..

6. Education and Degree:

 Vocational Certificate  College

 University  Postgraduate

PART II. I would like to ask you to tell me to what extent do you agree on your Satisfaction with your previous visit to Ho Chi Minh City. Circle or mark ONE number for each statement. If this is your first time to HCMS, please skip this part and move on to PART III. Please use the scale 1-5.

1

2	3	4		5
Strongly disagree		Disagree	Neither agree nor disagree	Agree		Strongly agree
How was your previous to Ho Chi Minh City?
1	I have been to HCMC	1	2	3	4	5
2	I feel satisfied with the previous trip to HCMC	1	2	3	4	5
3	I will recommend HCMC to my family and friends	1	2	3	4	5
4	I will come back to HCMC	1	2	3	4	5

PART III. We/ I would like to ask you to tell us to what extent do you agree with the cuisine- food hygiene at restaurants/ food eateries in HCMC. Please mark ONE number on a scale 1-5 for each statement.

1

2	3	4		5
Strongly disagree		Disagree	Neither agree nor disagree	Agree		Strongly agree
How do you find cuisine in HCMC?
1	In HCMC, I enjoy diverse and tasty food.	1	2	3	4	5
2	In HCMC, I enjoy food that cooked safely.	1	2	3	4	5
3	In HCMC, I can realize hygiene in food courts.	1	2	3	4	5
4	In HCMC, I can see food test with issuance	1	2	3	4	5

PART IV. We/ I would like to ask you to tell us to what extent do you agree with the environment in HCMC. Please mark ONE number on a scale 1-5 for each statement.

1

2	3	4	5
Strongly disagree		Disagree	Neither agree nor disagree	agree	Strongly agree
How do you feel about the environment in HCM city?
1	In HCMC, the tourist attractions are kept clean.	1	2	3	4	5
2	HCMC, I can see that the surroundings are kept clean	1	2	3	4	5
3	In HCMC, Trash and litters are collected regularly.	1	2	3	4	5

4

In HCMC, I think public WC/ toilets are clean

1

2

3

4

5

PART V. We/ I would like to ask you to tell us to what extent do you agree with the Quality of Service at accommodations in HCMC. Please mark ONE number on a scale 1-5 for each statement.

1

2	3	4	5
Strongly disagree		Disagree	Neither agree nor disagree	Agree	Strongly agree
How do you find the Quality of Service at accommodations in HCMC?
1	In HCMC, I think price for service is reasonable to each hotels star rates	1	2	3	4	5
2	In HCMC, I find agency or business on accommodations diverse.	1	2	3	4	5
3	In HCMS, I think the system of accommodation is suitable to all type of tourists.	1	2	3	4	5

PART VI. We/ I would like to ask you to tell us to what extent do you agree with the manner of staff at service agencies in HCMC. Please mark ONE number on a scale 1-5 for each statement.

1

2	3	4	5
Strongly disagree		Disagree	Neither agree nor disagree	Agree	Strongly agree
What is your viewpoint about manner of staff at service agencies in HCMC?
1	I think the tour guide is friendly and professional.	1	2	3	4	5

2

I find the staff at accommodations (hotels, homestays, motels..) friendly and polite.	1	2	3	4	5
3	In my opinion, the staff is considerate and they have good manner.	1	2	3	4	5
4	Staff always show the professionalism while working.	1	2	3	4	5

PART VII. We/ I would like to ask you to tell us to what extent do you agree with the people living in HCMC. Please mark ONE number on a scale 1-5 for each statement.

1

2	3	4	5
Strongly disagree		Disagree	Neither agree nor disagree	Agree	Strongly agree
What do you think about the people living in HCMC?
1	People in HCMC are friendly	1	2	3	4	5
2	People in HCMC are hospitable	1	2	3	4	5
3	People in HCMC are willing to give you a hand when in need.	1	2	3	4	5

PART VIII. We/ I would like to ask you to tell us to what extent do you agree with the transportation in HCMC. Please mark ONE number on a scale 1-5 for each statement.

1

2	3	4	5
Strongly disagree	Disagree	Neither agree nor disagree	Agree	Strongly agree

What do you think about the transportation in HCMC?

1	Transportation system in HCMC are being upgraded.	1	2	3	4	5
2	The transport infrastructure in HCMC is quite good.	1	2	3	4	5
3	Vehicles follow the road rules in HCMC	1	2	3	4	5

PART IX. We/ I would like to ask you to tell us to what extent do you agree with the historic heritages in HCMC. Please mark ONE number on a scale 1-5 for each statement.

1

2	3	4	5
Strongly disagree		Disagree	Neither agree nor disagree	Agree	Strongly agree
What do you think about the historic heritages in HCMC?
1	HCMC owns many historic heritages.	1	2	3	4	5
2	There are many heritage sites preserved in HCMC.	1	2	3	4	5
3	HCMC owns several historic sites that are meaningful to the world.	1	2	3	4	5

PART X. We/ I would like to ask you to tell us to what extent do you agree with the shopping destinations in HCMC. Please mark ONE number on a scale 1-5 for each statement.

1

2	3	4	5
Strongly disagree	Disagree	Neither agree nor disagree	Agree	Strongly agree

What do you think about shopping destinations in HCMC?

1	In HCMC, I can find lots of shopping destinations to visit.	1	2	3	4	5
2	In HCMC, the shopping places are easily accessible and have good locations.	1	2	3	4	5
3	Shopping places in HCMC offer goods and products with reasonable prices.	1	2	3	4	5
4	Shopping places in HCMC provide customers with variety of products.	1	2	3	4	5

PART XI. We/ I would like to ask you to tell us to what extent do you agree with the link between HCM city and the other provinces. Please mark ONE number on a scale 1-5 for each statement.

1

2	3	4	5
Strongly disagree		Disagree	Neither agree nor disagree	Agree	Strongly agree
What do you think about the link between HCM city and the other provinces?
1	HCMC is regarded as a center for tourists to get to nearby provinces easily.	1	2	3	4	5
2	Tourists can make it to visit other provinces from HCMC easily.	1	2	3	4	5
3	In HCMC, there are many routes leading to other provinces.	1	2	3	4	5