Nâng cao chất lượng dịch vụ tín dụng tiêu dùng tại ngân hàng Nông nghiệp và Phát triển Nông thôn Chi nhánh Trường An – Thành phố Huế - 19

Frequency

Percent

Valid Percent

Cumulative Percent

Valid

Khong dong y

4

2.5

2.5

2.5

Binh thuong

34

21.0

21.0

23.5

Dong y

95

58.6

58.6

82.1

Rat dong y

29

17.9

17.9

100.0

Total

162

100.0

100.0

Frequency

Percent

Valid Percent

Cumulative Percent

Valid

Khong dong y

6

3.7

3.7

3.7

Binh thuong

25

15.4

15.4

19.1

Dong y

97

59.9

59.9

79.0

Rat dong y

34

21.0

21.0

100.0

Total

162

100.0

100.0

N

Minimum

Maximum

Mean

Std. Deviation

Câu 21

162

2.00

5.00

4.2222

.61047

Câu 22

162

3.00

5.00

4.2037

.61188

Câu 23

162

2.00

5.00

4.1975

.63871

Câu 24

162

3.00

5.00

4.2037

.60164

Câu 25

162

2.00

5.00

4.1975

.57742

Câu 33

162

2.00

5.00

4.1296

.66069

Câu 34

162

2.00

5.00

4.1358

.65471

Câu 35

162

2.00

5.00

4.1667

.65228

Valid N (listwise)

162

Frequency

Percent

Valid Percent

Cumulative Percent

Valid

Khong dong y

1

.6

.6

.6

Binh thuong

13

8.0

8.0

8.6

Dong y

97

59.9

59.9

68.5

Rat dong y

51

31.5

31.5

100.0

Total

162

100.0

100.0

Frequency

Percent

Valid Percent

Cumulative Percent

Valid

Binh thuong

17

10.5

10.5

10.5

95

58.6

58.6

69.1

Rat dong y

50

30.9

30.9

100.0

Total

162

100.0

100.0

Frequency

Percent

Valid Percent

Cumulative Percent

Valid

Khong dong y

2

1.2

1.2

1.2

Binh thuong

14

8.6

8.6

9.9

Dong y

96

59.3

59.3

69.1

Rat dong y

50

30.9

30.9

100.0

Total

162

100.0

100.0

Frequency

Percent

Valid Percent

Cumulative Percent

Valid

Binh thuong

16

9.9

9.9

9.9

Dong y

97

59.9

59.9

69.8

Rat dong y

49

30.2

30.2

100.0

Total

162

100.0

100.0

Frequency

Percent

Valid Percent

Cumulative Percent

Valid

Khong dong y

1

.6

.6

.6

Binh thuong

11

6.8

6.8

7.4

Dong y

105

64.8

64.8

72.2

Rat dong y

45

27.8

27.8

100.0

Total

162

100.0

100.0

Frequency

Percent

Valid Percent

Cumulative Percent

Valid

Khong dong y

1

.6

.6

.6

Binh thuong

23

14.2

14.2

14.8

Dong y

92

56.8

56.8

71.6

Rat dong y

46

28.4

28.4

100.0

Total

162

100.0

100.0

Frequency

Percent

Valid Percent

Cumulative Percent

Valid

Khong dong y

Binh thuong

1

22

.6

13.6

.6

13.6

.6

14.2

93

57.4

57.4

71.6

Rat dong y

46

28.4

28.4

100.0

Total

162

100.0

100.0

Frequency

Percent

Valid Percent

Cumulative Percent

Valid

Khong dong y

2

1.2

1.2

1.2

Binh thuong

17

10.5

10.5

11.7

Dong y

95

58.6

58.6

70.4

Rat dong y

48

29.6

29.6

100.0

Total

162

100.0

100.0

N

Minimum

Maximum

Mean

Std. Deviation

Câu 27

162

2.00

5.00

4.3210

.58612

Câu 28

162

2.00

5.00

4.4136

.58602

Câu 29

162

2.00

5.00

4.2778

.60279

Câu 31

162

2.00

5.00

4.3765

.60037

Câu 32

162

2.00

5.00

4.3580

.66517

Valid N (listwise)

162

Frequency

Percent

Valid Percent

Cumulative Percent

Valid

Khong dong y

1

.6

.6

.6

Binh thuong

7

4.3

4.3

4.9

Dong y

93

57.4

57.4

62.3

Rat dong y

61

37.7

37.7

100.0

Total

162

100.0

100.0

Frequency

Percent

Valid Percent

Cumulative Percent

Valid

Khong dong y

1

.6

.6

.6

Binh thuong

5

3.1

3.1

3.7

Dong y

82

50.6

50.6

54.3

Rat dong y

74

45.7

45.7

100.0

Total

162

100.0

100.0

Frequency

Percent

Valid Percent

Cumulative Percent

Valid

Khong dong y

2

1.2

1.2

1.2

Binh thuong

7

4.3

4.3

5.6

Dong y

97

59.9

59.9

65.4

56

162

34.6

100.0

34.6

100.0

100.0

Frequency

Percent

Valid Percent

Cumulative Percent

Valid

Khong dong y

1

.6

.6

.6

Binh thuong

7

4.3

4.3

4.9

Dong y

84

51.9

51.9

56.8

Rat dong y

70

43.2

43.2

100.0

Total

162

100.0

100.0

Frequency

Percent

Valid Percent

Cumulative Percent

Valid

Khong dong y

3

1.9

1.9

1.9

Binh thuong

8

4.9

4.9

6.8

Dong y

79

48.8

48.8

55.6

Rat dong y

72

44.4

44.4

100.0

Total

162

100.0

100.0

N

Mean

Std. Deviation

Std. Error Mean

NT1

Nam

76

4.1749

.43026

.04935

Nu

86

4.2201

.45125

.04866

NT2

Nam

76

4.1528

.52281

.05997

Nu

86

4.1144

.57908

.06244

NT3

Nam

76

4.1068

.54958

.06304

Nu

86

4.0909

.55760

.06013

NT4

Nam

76

4.2148

.44335

.05086

Nu

86

4.2065

.52091

.05617

NT5

Nam

76

4.2516

.46437

.05327

Nu

86

4.3479

.52204

.05629

Levene's Test

for Equality of Variances

t-test for Equality of Means

F

Sig.

t

df

Sig. (2-

tailed)

Mean Difference

Std. Error Difference

95% Confidence

Interval of the Difference

Lower

Upper

NT1 Equal variances assumed

Equal variances not assumed

1.186

.278

-.649

-.651

160

159.061

.517

.516

-.04512

-.04512

.06951

.06931

-.18241

-.18201

.09216

.09176

NT2 Equal variances assumed

Equal variances not assumed

.960

.329

.440

.443

160

159.921

.660

.658

.03834

.03834

.08713

.08658

-.13372

-.13264

.21041

.20933

NT3 Equal variances assumed

Equal variances not assumed

.013

.908

.182

.183

160

158.087

.855

.855

.01591

.01591

.08720

.08712

-.15629

-.15615

.18812

.18798

NT4 Equal variances assumed

Equal variances not assumed

2.182

.142

.109

.110

160

159.785

.913

.912

.00835

.00835

.07653

.07577

-.14279

-.14130

.15949

.15799

NT5 Equal variances assumed

Equal variances not assumed

1.130

.289

-1.234

-1.243

160

159.991

.219

.216

-.09633

-.09633

.07806

.07750

-.25050

-.24938

.05784

.05673

Sum of Squares

df

Mean Square

F

Sig.

NT1

Between Groups

1.199

3

.400

2.100

.102

Within Groups

30.076

158

.190

Total

31.275

161

NT2

Between Groups

2.657

3

.886

3.016

.032

Within Groups

46.405

158

.294

Total

49.062

161

NT3

Between Groups

2.062

3

.687

2.309

.079

Within Groups

47.029

158

.298

Total

49.091

161

NT4

Between Groups

3.219

3

1.073

4.901

.003

Within Groups

34.590

158

.219

Total

37.809

161

NT5

Between Groups

3.719

3

1.240

5.442

.001

Within Groups

35.993

158

.228

Total

39.712

161

(I) Do tuoi

(J) Do tuoi

Mean Difference (I- J)

Std. Error

Sig.

95% Confidence Interval

Lower Bound

Upper Bound

NT1

duoi 25tuoi

tu 25tuoi den 40tuoi tu 41tuoi den 50tuoi

tren 50tuoi

.04905

.05596

.38636

.14137

.14165

.18604

1.000

1.000

.237

-.3287

-.3225

-.1107

.4268

.4344

.8834

tu 25tuoi den duoi 25tuoi

40tuoi tu 41tuoi den 50tuoi tren 50tuoi

-.04905

.00692

.33732

.14137

.07375

.14137

1.000

1.000

.109

-.4268

-.1901

-.0404

.3287

.2040

.7150

tu 41tuoi den duoi 25tuoi

50tuoi tu 25tuoi den 40tuoi tren 50tuoi

-.05596

-.00692

.33040

.14165

.07375

.14165

1.000

1.000

.126

-.4344

-.2040

-.0481

.3225

.1901

.7089

tren 50tuoi

duoi 25tuoi

tu 25tuoi den 40tuoi tu 41tuoi den 50tuoi

-.38636

-.33732

-.33040

.18604

.14137

.14165

.237

.109

.126

-.8834

-.7150

-.7089

.1107

.0404

.0481

NT2

duoi 25tuoi

tu 25tuoi den 40tuoi tu 41tuoi den 50tuoi

tren 50tuoi

.09279

.07349

.57818

.17560

.17595

.23109

1.000

1.000

.080

-.3764

-.3966

-.0393

.5620

.5436

1.1956

tu 25tuoi den duoi 25tuoi

40tuoi tu 41tuoi den 50tuoi tren 50tuoi

-.09279

-.01930

.17560

.09161

.17560

1.000

1.000

.038

-.5620

-.2641

.0162

.3764

.2255

.9546

.48539*

tu 41tuoi den duoi 25tuoi

50tuoi tu 25tuoi den 40tuoi tren 50tuoi

-.07349

.01930

.17595

.09161

.17595

1.000

1.000

.028

-.5436

-.2255

.0346

.3966

.2641

.9748

.50469*

tren 50tuoi

duoi 25tuoi

tu 25tuoi den 40tuoi tu 41tuoi den 50tuoi

-.57818

.23109

.17560

.17595

.080

.038

.028

-1.1956

-.9546

-.9748

.0393

-.0162

-.0346

-.48539*

-.50469*

NT3

duoi 25tuoi

tu 25tuoi den 40tuoi tu 41tuoi den 50tuoi

tren 50tuoi

.09549

.10290

.52909

.17678

.17713

.23264

1.000

1.000

.146

-.3768

-.3704

-.0925

.5678

.5762

1.1507

tu 25tuoi den duoi 25tuoi

40tuoi tu 41tuoi den 50tuoi tren 50tuoi

-.09549

.00741

.43360

.17678

.09223

.17678

1.000

1.000

.092

-.5678

-.2390

-.0387

.3768

.2538

.9059

tu 41tuoi den duoi 25tuoi

50tuoi tu 25tuoi den 40tuoi tren 50tuoi

-.10290

-.00741

.42619

.17713

.09223

.17713

1.000

1.000

.104

-.5762

-.2538

-.0471

.3704

.2390

.8995

tren 50tuoi

duoi 25tuoi

tu 25tuoi den 40tuoi tu 41tuoi den 50tuoi

-.52909

-.43360

-.42619

.23264

.17678

.17713

.146

.092

.104

-1.1507

-.9059

-.8995

.0925

.0387

.0471

NT4

duoi 25tuoi

tu 25tuoi den 40tuoi

tu 41tuoi den 50tuoi tren 50tuoi

.20854

.23887

.15161

.15191

.19951

1.000

.707

.003

-.1965

-.1670

.1851

.6136

.6447

1.2513

.71818*

tu 25tuoi den duoi 25tuoi

40tuoi tu 41tuoi den 50tuoi tren 50tuoi

-.20854

.03033

.15161

.07910

.15161

1.000

1.000

.006

-.6136

-.1810

.1046

.1965

.2417

.9147

.50964*

tu 41tuoi den duoi 25tuoi

50tuoi tu 25tuoi den 40tuoi tren 50tuoi

-.23887

-.03033

.15191

.07910

.15191

.707

1.000

.012

-.6447

-.2417

.0734

.1670

.1810

.8852

.47931*

tren 50tuoi

duoi 25tuoi

tu 25tuoi den 40tuoi tu 41tuoi den 50tuoi

-.71818*

.19951

.15161

.15191

.003

.006

.012

-1.2513

-.9147

-.8852

-.1851

-.1046

-.0734

-.50964*

-.47931*

NT5

duoi 25tuoi

tu 25tuoi den 40tuoi

tu 41tuoi den 50tuoi tren 50tuoi

.07260

.07323

.15466

.15496

.20352

1.000

1.000

.008

-.3406

-.3408

.1217

.4858

.4873

1.2092

.66545*

tu 25tuoi den duoi 25tuoi

40tuoi tu 41tuoi den 50tuoi tren 50tuoi

-.07260

.00063

.15466

.08069

.15466

1.000

1.000

.001

-.4858

-.2150

.1796

.3406

.2162

1.0061

.59286*

tu 41tuoi den duoi 25tuoi

50tuoi tu 25tuoi den 40tuoi tren 50tuoi

-.07323

-.00063

.15496

.08069

.15496

1.000

1.000

.001

-.4873

-.2162

.1782

.3408

.2150

1.0062

.59223*

tren 50tuoi

duoi 25tuoi

tu 25tuoi den 40tuoi tu 41tuoi den 50tuoi

-.66545*

.20352

.15466

.15496

.008

.001

.001

-1.2092

-1.0061

-1.0062

-.1217

-.1796

-.1782

-.59286*

-.59223*

Sum of Squares

df

Mean Square

F

Sig.

NT1

Between Groups

Within Groups

2.329

28.946

5

156

.466

.186

2.511

.032

31.275

161

NT2

Between Groups

3.684

5

.737

2.533

.031

Within Groups

45.378

156

.291

Total

49.062

161

NT3

Between Groups

2.341

5

.468

1.562

.174

Within Groups

46.750

156

.300

Total

49.091

161

NT4

Between Groups

2.904

5

.581

2.595

.028

Within Groups

34.905

156

.224

Total

37.809

161

NT5

Between Groups

3.714

5

.743

3.219

.009

Within Groups

35.998

156

.231

Total

39.712

161

(I) Nghe nghiep hien

tai

(J) Nghe nghiep hien tai

Mean Difference (I- J)

Std. Error

Sig.

95% Confidence Interval

Lower Bound

Upper Bound

NT1

Sinh vien, Giang vien, giao vien hoc vien Kinh doanh

Can bo, cong chuc Nghi huu, noi tro Khac

-.04276

.14834

1.000

-.4850

.3995

.01951

.13991

1.000

-.3976

.4366

-.09554

.12928

1.000

-.4809

.2899

.33022

.20194

1.000

-.2718

.9322

-.41978

.20194

.589

-1.0218

.1822

Giang vien, Sinh vien, hoc vien giao vien Kinh doanh

Can bo, cong chuc Nghi huu, noi tro Khac

.04276

.14834

1.000

-.3995

.4850

.06226

.11416

1.000

-.2781

.4026

-.05279

.10086

1.000

-.3535

.2479

.37298

.18504

.683

-.1786

.9246

-.37702

.18504

.649

-.9286

.1746

Kinh doanh Sinh vien, hoc vien

Giang vien, giao vien Can bo, cong chuc Nghi huu, noi tro Khac

-.01951

.13991

1.000

-.4366

.3976

-.06226

.11416

1.000

-.4026

.2781

-.11505

.08799

1.000

-.3774

.1473

.31071

.17835

1.000

-.2210

.8424

-.43929

.17835

.223

-.9710

.0924

Can bo, Sinh vien, hoc vien cong chuc Giang vien, giao vien

Kinh doanh Nghi huu, noi tro Khac

.09554

.12928

1.000

-.2899

.4809

.05279

.10086

1.000

-.2479

.3535

.11505

.08799

1.000

-.1473

.3774

.42576

.17014

.200

-.0814

.9330

-.32424

.17014

.878

-.8314

.1830

Nghi huu,

Sinh vien, hoc vien

-.33022

.20194

1.000

-.9322

.2718

noi tro

Giang vien, giao vien

-.37298

.18504

.683

-.9246

.1786

Kinh doanh

-.31071

.17835

1.000

-.8424

.2210

Can bo, cong chuc

-.42576

.17014

.200

-.9330

.0814

-.75000*

.23025

.021

-1.4364

-.0636

Khac

Sinh vien, hoc vien

.41978

.20194

.589

-.1822

1.0218

Giang vien, giao vien

.37702

.18504

.649

-.1746

.9286

Kinh doanh

.43929

.17835

.223

-.0924

.9710

Can bo, cong chuc

.32424

.17014

.878

-.1830

.8314

Nghi huu, noi tro

.75000*

.23025

.021

.0636

1.4364

NT2

Sinh vien, Giang vien, giao vien hoc vien Kinh doanh

Can bo, cong chuc

Nghi huu, noi tro Khac

.12538

.18573

1.000

-.4283

.6791

.02567

.17518

1.000

-.4965

.5479

.01249

.16187

1.000

-.4701

.4950

.63253

.25284

.201

-.1212

1.3863

-.33176

.25284

1.000

-1.0855

.4220

Giang vien, Sinh vien, hoc vien giao vien Kinh doanh

Can bo, cong chuc

Nghi huu, noi tro Khac

-.12538

.18573

1.000

-.6791

.4283

-.09971

.14294

1.000

-.5258

.3264

-.11289

.12628

1.000

-.4894

.2636

.50714

.23168

.451

-.1835

1.1978

-.45714

.23168

.754

-1.1478

.2335

Kinh doanh Sinh vien, hoc vien

Giang vien, giao vien Can bo, cong chuc Nghi huu, noi tro

Khac

-.02567

.17518

1.000

-.5479

.4965

.09971

.14294

1.000

-.3264

.5258

-.01318

.11017

1.000

-.3416

.3153

.60686

.22331

.110

-.0588

1.2726

-.35743

.22331

1.000

-1.0231

.3083

Can bo, Sinh vien, hoc vien cong chuc Giang vien, giao vien

Kinh doanh Nghi huu, noi tro

Khac

-.01249

.16187

1.000

-.4950

.4701

.11289

.12628

1.000

-.2636

.4894

.01318

.11017

1.000

-.3153

.3416

.62004

.21303

.062

-.0150

1.2551

-.34425

.21303

1.000

-.9793

.2908

Nghi huu,

Sinh vien, hoc vien

-.63253

.25284

.201

-1.3863

.1212

noi tro

Giang vien, giao vien

-.50714

.23168

.451

-1.1978

.1835

Kinh doanh

-.60686

.22331

.110

-1.2726

.0588

Can bo, cong chuc

-.62004

.21303

.062

-1.2551

.0150

Khac

-.96429*

.28829

.015

-1.8237

-.1049

Khac

Sinh vien, hoc vien

.33176

.25284

1.000

-.4220

1.0855

Giang vien, giao vien

.45714

.23168

.754

-.2335

1.1478

Kinh doanh

.35743

.22331

1.000

-.3083

1.0231

Can bo, cong chuc

.34425

.21303

1.000

-.2908

.9793

Nghi huu, noi tro

.96429*

.28829

.015

.1049

1.8237