General Provisions On  Lending  To  Individual Customers  In The Military Commercial Joint Stock Bank

Solutions to promote the efficiency of lending activities for individual customers at Military Commercial Joint Stock Bank - 8

In the context that banking operations are still facing many difficulties and competition is getting fiercer, but MBBank has followed the orientation of "Reasonable growth, effective restructuring" and achieved encouraging results. 

In terms of income, MBBank's total operating income has gradually increased in the last 3 years (in 2011 total income reached VND 4,088 billion, an increase of VND 1,059 billion, equivalent to 25.91% compared to 2010, an increase of VND 2,666 billion in 2012. equivalent to 51.80% compared to 2011). 

In addition, total expenses also increased, but the increase in 2012 compared to 2011 was 43.38, lower than the increase of 50.00 in 2011 compared to 2010. Although the bank has expanded its business activities, The bank has focused on minimizing all costs such as office costs, management costs, etc., so the increase in costs is reduced, so the increase in profit increases significantly. 

From Table 2.5, we see that the growth rate of profit increased while the growth rate of expenses decreased, so the profit from business activities before DPRR increased.

Profit from business before DPRR in 2010 reached 2,834 billion dong; in 2011 increased to 3,266 billion, an increase of 15.24 compared to 2010; by 2012, increased by 1,851 billion VND, equivalent to an increase of 56.67% compared to 2011. DPRR expenses increased dramatically in 2012 due to the increase in overdue debt, which resulted in a small increase in profit before tax. 

Profit before tax in 2010 reached 2,288 billion VND; 2011 reached 2,625 billion VND, an increase of 337 billion VND, equivalent to 14.73%; in 2012 reached 3,090 billion dong, an increase of 465 billion dong, equivalent to 17.71% compared to 2011. increased profit before tax led to increase in profit after tax. 

That is evidence of MBBank's efforts to surpass it in the context that most banks have had negative growth in recent years.

Over the years, the bank has always tried to fulfill the plans set forth by the Board of Directors.

With solidarity, unity, promoting the strength of the whole team, along with the close direction of the Board of Directors, the Board of Management, Military Commercial Joint Stock Bank has achieved good results in its business activities. However, the economic crisis and inflation have significantly affected the business results of the bank. Therefore, banks need to have more practical policies and measures to overcome this period.

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2.3. General provisions on lending to individual customers in the Military Commercial Joint Stock Bank

Military Commercial Joint Stock Bank complies with the general regulations on lending regulations of the State Bank, including: Decision No. 1627/2001/QD-NHNN issued on December 31, 2001, Decision No. 127/2005/QD amending and supplementing - The SBV issued on February 3, 2005 by the State Bank and the Law on Credit Institutions 2010.

 

Solutions to promote the efficiency of lending activities for individual customers at Military Commercial Joint Stock Bank - 8

These decisions specify the borrowers, loan conditions, loan forms, and general regulations on interest rates and loan guarantees. As follows:

2.3.1. Lending Principles

The loan must be used for the right purpose as agreed in the loan contract.

This principle ensures the effectiveness of the capital, creating conditions for science and technology to make timely repayment of both principal and interest. When a customer comes to apply for a loan, the bank requires the customer to clearly state the purpose of the loan on the loan application form and attach it to a feasible, effective business plan or a consumption plan for life. viable living.

The loan must repay the loan principal and interest on time as agreed in the loan contract.

The bank's lending capital is mainly derived from customers' deposits and loans from the bank. If these loans are not repaid on time, it will definitely affect the operation and reputation of the bank. In order to implement this principle well, banks must determine loan terms and loan terms, and regularly monitor and urge customers to repay loans.

2.3.2. Object for loan

According to Decision No. 1627/2001/QD-NHNN issued on December 31, 2001 by the Governor of the State Bank, clearly stipulates that the subjects eligible for bank loans include:

Vietnamese legal entities and individuals include:

Legal entities are: State-owned enterprises, cooperatives, limited liability companies, joint-stock companies, foreign-invested enterprises and other organizations that fully meet the conditions specified in Article 94 of the Code Civil; individual; family; cooperation group; private enterprises; partnerships.

Foreign legal entities and individuals are allowed to operate in Vietnam and do business under Vietnamese law.

2.3.3. Collateral

Based on the document No. 50/QD-MB-HĐQT issued on January 29, 2011 of Military Commercial Joint Stock Bank, providing for loan security and special assets, the list of properties accepted as security for the loan includes: :

Money and valuable papers: Including Vietnam Dong and foreign currencies; bills, bonds of the State Treasury, bonds for the construction of the Fatherland, bonds guaranteed by the Government and other certificates; passbooks, promissory notes, certificates of deposit, checks; stocks (except for MBBank's shares and convertible bonds); gold, silver, diamonds, precious metals and other precious stones.

Real estate: Houses, construction works attached to land (office houses, factories, etc.), including properties attached to houses and construction works; mortgaged land use rights prescribed by the Land Law.

Real estate: Automobiles, machinery, production lines, raw materials, finished products, goods, debt collection rights arising from contracts of sale, lease of assets or provision of services, etc.

Guarantees of credit institutions / financial institutions: Loan guarantees, payment guarantees for debt repayment obligations for customers of financial institutions that are granted regular transaction limits by MBBank or loan guarantees of financial institutions belonging to the Group. State-owned enterprises, State Corporations, large-scale private economic groups.

Assets used to secure a customer's loan are valued before signing a credit contract. The valuation of special assets must comply with the following principles:

Principles of agreement, objectivity, prudence, unity and supervision principles. The maximum loan amount is implemented in accordance with the regulations of the State Bank and MBBank from time to time, by type of special asset and by product and service.

According to MBBank's regulations at the moment, the maximum loan amount for special assets being real estate is 80 for inner-city assets, 70 for suburban assets; the maximum loan amount for a savings book is 97 for a savings book, 95 for a USD savings book; for cars, it is 80% luxury cars - car value > 800 million dong, 75% mid-class cars - car value from 500 to 800 million dong, 70% normal class cars - value < 500 million dong.

2.3.4. Loan process

Like other types of credit, credit for individual customers also follows a certain process from customer appraisal, credit approval, contract signing to disbursement and debt collection. .

The process of lending science and technology at Military Commercial Joint Stock Bank includes 7 steps as follows:

Step 1 : Guide customers to make loan documents, receive and check documents.

For customers having a credit relationship for the first time, CBTD guides customers to register information about customers, loan conditions and advises customers on setting up loan documents. For customers who already have a credit relationship, the credit bureau checks loan conditions, loan documents, and guides customers to complete loan documents.

Loan documents include:

Loan request form.

Identity card, passport, identification papers to confirm identity.

Passport (if any).

Documents proving the source of income used to repay the debt.

Credit related documents.

Documents related to loan security (if any).

Normally, banks stipulate each specific type of document for each type of loan with a specific purpose.

After receiving the application, the credit officer needs to check the completeness in terms of quantity and legality of the loan application in accordance with the regulations of MBBank. After that, it is necessary to report to the superior for the next direction.

Step 2 : Analyze and appraise customers and loan plans.

The basic content of this step focuses on two main issues:

The loan plan must meet all lending conditions, ensure the ability to borrow principal and interest on time.

Loan documents and procedures must be complete, valid and legal as required by law.

Credit officers and appraisers are responsible for inspecting and evaluating customers' loan documents, including:

Legal capacity of the client.

Customer character and reputation.

Financial capacity of the customer: Accurately assess the financial capacity of the customer in order to determine the financial strength, financial independence, solvency and debt repayment ability of the customer. In addition, determine the real needs of customers for loans.

Loan plan and customer's debt repayment ability: Assess the feasibility of the business plan for household business and accurately calculate the customer's debt repayment source.

Evaluate customer loan security (collateral, pledge, guarantee), check the legality, customer ownership of these assets.

Analyze and forecast the impact of the business environment on the customer's loan and loan repayment plan.

Step 3 : Decide on a loan.

After reviewing and appraising the loan application, finding that the conditions and principles are satisfied, the bank decides to lend to the bank.

Step 4 : Check and complete loan documents and loan security documents.

Once the loan has been approved by the management and agreed to lend with related conditions, the credit officer will transfer it to the support specialist for the support specialist to draft on the basis of the approved content, conditions and sample contract. Credit contract and loan guarantee contract submit to the controller for editing comments. After obtaining the approval of the controller on the draft contract, the credit bureau discusses with the customer about the contract conditions, paying attention to agree with the loan plan approved by the leadership. Once agreed with the customer on the contract conditions, the support specialist submits the final draft agreed by the customer to control; Controlling and re-checking the terms of the credit contract, the loan guarantee contract in accordance with the conditions approved by the leadership.Submit it to the management for review and sign the contract with the client in the presence of both parties and the notary.

Step 5 : Disbursement.

Depending on the agreement in the loan contract, depending on the purpose of using the loan, the payment method related to the loan to make a decision on the appropriate form of disbursement.

Step 6 : Monitoring and tracking the loan; Collect debt and handle arising problems.

Monitoring and follow-up to check the reality of the plan on capital use, debt repayment, debt repayment ability, detecting and predicting risks that may arise; detect problem loans early before they become serious in order to propose timely resolution.

For problematic debts, customers have applications for debt extension, debt rescheduling, credit officers appraise, check and then make a report to the director for consideration and decision.

Debts that are due but cannot be recovered, cannot be extended, delayed, etc., shall apply resolute measures to recover debts.

Debts that have used all measures to settle but cannot be recovered, they must handle risks according to decision by the bank's credit risk reserve fund.

Step 7 : Finalize the contract, liquidate the contract, save the file.

When the customer has paid off the debt including principal and interest or the loan balance has been handled by the risk fund or written off, the credit officer and the accounting staff will compare and finalize the loan account of the debt and make a receipt. guarantee the return of fixed assets. After each credit contract, the bank needs to evaluate the customer's satisfaction with the liquidated contracts and learn from the bad performance points to overcome and improve the contracts. next coin. Finally, move all relevant records into the document archive.

2.3.5. Personal loan products

Loans to buy, build, and repair real estate

Loan limit: Maximum loan amount is 80% of the loan demand.

Maximum loan term: 180 months.

Flexible repayment method: Installment payment, principal payment at the end of the period, periodic interest payment according to the decreasing balance.

Fixed assets: real estate, valuable papers, means of transport.

Customers can get a grace period to pay the principal for 12 months.

Loans to buy apartments, real estate projects

Loan limit: Maximum loan amount of 80% of customer's financial need.

Loan term: 240 months.

Flexible repayment method: Installment payment, principal payment at the end of the period, periodic interest payment according to the decreasing balance.

Special assets: property rights from purchase and sale contracts, long-term leases, capital contribution contracts, transfer contracts and contracts for the transfer of apartments, houses, and project land… In addition, MBBank also accepts other assets. Loan-independent assets such as real estate, valuable papers, means of transport.

Car loan

Loan limit: Maximum loan limit of 95 loan needs (car purchase + physical insurance + registration fee) of the customer.

Maximum loan term: 60 months.

Flexible repayment method: Installment payment, principal payment at the end of the period, interest payment on the decreasing balance.

Various special assets: purchased vehicle or real estate, valuable papers, means of transport independent of loan capital.

Loans for production and business

Loan limit: Maximum loan amount is 80 loan needs.

Maximum loan term: 120 months.

Various loan methods, suitable for all business types of borrowers: loan by item, loan by credit line, loan by overdraft limit.

Flexible repayment method: Installment payment, principal payment at the end of the period, periodic interest payment according to the decreasing balance.

Various special assets: rights arising from rental contracts of booths, stalls, etc. valuable papers, means of transport, real estate independent of loan capital.

Mortgage loans for valuable papers

Loan limit: Loan amount up to 97% of the value of valuable papers.

Flexible loan term to suit the needs of customers.

Loan overdraft account

Large overdraft limit: up to 5 billion VND.

Diverse overdraft methods: cash withdrawal, over-the-counter transfer, ATM, POS, eMB.

Competitive interest rate, interest only arising on the actual overdraft balance of the customer.

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