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Factors Affecting Customer Satisfaction

Services exist only at the time they are provided. Therefore, services cannot be mass produced and stored in warehouses and sold when there is a market demand. We can prioritize the implementation of services in order of priority, but we cannot store services when needed. The non-storability of ...

Mean of Observed Variables of Factor “Facilities”

Table 2.8: Average of observed variables of the factor Facilities Criteria Average value Spacious and airy reception and return room 3.9485 Fully equipped reception and return room 3.9779 Information boards are fully posted. 4.0074 Room is fully equipped 3.9338 How to arrange and organize the place ...

Factors to Encourage and Motivate Employees:

1.2.5 Factors to encourage and motivate employees: Implement employee incentives according to Maslows hierarchy of needs A.Maslows theory of needs is the pinnacle theory in identifying the natural needs of humans in general. Up to now, there has been no better alternative theory than this theory ...

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