Các yếu tố ảnh hưởng đến ý định sử dụng dịch vụ Ngân hàng điện tử của khách hàng tại TP.HCM - 17

Scale: ALL VARIABLES


Case Processing Summary


N

%

Cases

Valid

261

100.0


Excludeda

0

.0


Total

261

100.0

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Các yếu tố ảnh hưởng đến ý định sử dụng dịch vụ Ngân hàng điện tử của khách hàng tại TP.HCM - 17

a. Listwise deletion based on all variables in the procedure.



Reliability Statistics

Cronbach's Alpha

N of Items

.892

3


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach's Alpha if Item Deleted

UIE1

6.94

2.916

.757

.872

UIE2

6.77

2.908

.799

.836

UIE3

6.84

2.859

.807

.829


Reliability


Scale: ALL VARIABLES


Case Processing Summary


N

%

Cases

Valid

261

100.0


Excludeda

0

.0


Total

261

100.0

a. Listwise deletion based on all variables in the procedure.


Reliability Statistics

Cronbach's Alpha

N of Items

.850

5


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-Total Correlation

Cronbach's Alpha if Item Deleted

EE1

13.39

9.671

.724

.802

EE2

13.61

10.393

.688

.813

EE3

13.45

9.910

.658

.820

EE4

13.79

10.161

.634

.827

SI4

13.62

10.898

.603

.834


KẾT QUẢ KIỂM ĐỊNH TƯƠNG QUAN PEARSON


Correlations


Correlations


PE

PR

EE

FC

SI

UIE

PE

Pearson Correlation

1

.229**

.515**

.344**

.385**

.580**


Sig. (2-tailed)


.000

.000

.000

.000

.000


N

261

261

261

261

261

261

PR

Pearson Correlation

.229**

1

.037

-.043

.001

.005


Sig. (2-tailed)

.000


.553

.491

.987

.934


N

261

261

261

261

261

261

EE

Pearson Correlation

.515**

.037

1

.511**

.430**

.753**


Sig. (2-tailed)

.000

.553


.000

.000

.000


N

261

261

261

261

261

261

FC

Pearson Correlation

.344**

-.043

.511**

1

.392**

.601**


Sig. (2-tailed)

.000

.491

.000


.000

.000


N

261

261

261

261

261

261

SI

Pearson Correlation

.385**

.001

.430**

.392**

1

.509**


Sig. (2-tailed)

.000

.987

.000

.000


.000


N

261

261

261

261

261

261

UIE

Pearson Correlation

.580**

.005

.753**

.601**

.509**

1


Sig. (2-tailed)

.000

.934

.000

.000

.000



N

261

261

261

261

261

261

**. Correlation is significant at the 0.01 level (2-tailed).


KẾT QUẢ PHÂN TÍCH ẢNH HƯỞNG CỦA CÁC BIẾN ĐỊNH TÍNH ĐẾN BIẾN PHỤ THUỘC

Kiểm định sự khác biệt giữa 2 nhóm giới tính T-Test

Group Statistics

GioiTinh

N

Mean

Std. Deviation

Std. Error Mean

UIE

0

116

3.3851

.85534

.07942


1

145

3.4575

.80789

.06709


* 0: Nữ ; 1: Nam


Independent Samples Test



Levene's Test for Equality

of Variances


t-test for Equality of Means


F


Sig.


t


df


Sig. (2-

tailed)


Mean Difference


Std. Error Difference

95% Confidence

Interval of the Difference

Lower

Upper

UIE

Equal variances assumed

.104

.747

-.701

259

.484

-.07241

.10330

-.27584

.13101


Equal variances not assumed

-.697

240.072

.487

-.07241

.10396

-.27721

.13238


Kiểm định ANOVA giữa các nhóm tuổi Oneway

Descriptives

UIE











N


Mean


Std.

Deviation

Std. Error

95% Confidence Interval for Mean


Minimum


Maximum


Lower Bound

Upper Bound

0

177

3.4652

.79388

.05967

3.3474

3.5829

1.00

5.00

1

70

3.3952

.91206

.10901

3.1778

3.6127

1.00

5.00

2

14

3.0714

.78641

.21018

2.6174

3.5255

1.33

4.00

Total

261

3.4253

.82848

.05128

3.3243

3.5263

1.00

5.00


*0: 18 - 30; 1: 31 - 40; 2: 41 - 50; 3: Trên 50



Test of Homogeneity of Variances

UIE

Levene Statistic

df1

df2

Sig.

.648

2

258

.524



ANOVA

UIE







Sum of Squares

df

Mean Square

F

Sig.

Between Groups

2.098

2

1.049

1.534

.218

Within Groups

176.362

258

.684

Total

178.460

260



Kiểm định ANOVA giữa các nhóm trình độ Oneway

Descriptives

UIE










N


Mean


Std.

Deviation


Std. Error

95% Confidence Interval for Mean


Minimum


Maximum


Lower Bound

Upper Bound

1

13

3.6410

.64495

.17888

3.2513

4.0308

2.67

5.00

2

187

3.4171

.82276

.06017

3.2984

3.5358

1.00

5.00

3

61

3.4044

.88425

.11322

3.1779

3.6308

1.00

4.67

Total

261

3.4253

.82848

.05128

3.3243

3.5263

1.00

5.00



Test of Homogeneity of Variances

UIE

Levene Statistic

df1

df2

Sig.

1.113

2

258

.330

ANOVA

UIE







Sum of Squares

df

Mean Square

F

Sig.

Between Groups

.644

2

.322

.467

.627

Within Groups

177.816

258

.689

Total

178.460

260



Kiểm định ANOVA giữa các nhóm khác nhau về thu nhập


Oneway


Descriptives

UIE










N


Mean


Std.

Deviation


Std. Error

95% Confidence Interval for Mean


Minimum


Maximum


Lower Bound

Upper Bound

0

62

3.2581

.94939

.12057

3.0170

3.4992

1.00

5.00

1

113

3.4484

.81134

.07632

3.2972

3.5996

1.00

5.00

2

59

3.5141

.74103

.09647

3.3210

3.7072

1.33

4.67

3

27

3.5185

.76980

.14815

3.2140

3.8230

1.00

4.33

Total

261

3.4253

.82848

.05128

3.3243

3.5263

1.00

5.00


Test of Homogeneity of Variances

UIE

Levene Statistic

df1

df2

Sig.

1.428

3

257

.235


ANOVA

UIE







Sum of Squares

df

Mean Square

F

Sig.

Between Groups

2.494

3

.831

1.214

.305

Within Groups

175.965

257

.685

Total

178.460

260


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