Harbison, 2001. Education Planning And Human Resource Development.

CONCLUDE

Through the process of researching and analyzing the thesis with the topic " Human resource quality of Muong Thanh Grand Xa La Hotel ", the author has completed the research of some basic contents:

1. The research thesis presents the basic contents of theories related to the concepts to serve as the foundation for this research, including concepts such as: Human resources, quality human resources, high-quality human resources, intelligence, physical strength and mental strength to clarify the relationship between the concepts to thereby build a model to serve the research on human resource quality of Muong Thanh Grand Xa La Hotel.

2. Selectively systematized and developed theories on Human Resources and Human Resource Quality in hotels based on reference to related domestic and foreign studies.

3. Analyzed the current human resource situation of Muong Thanh Grand Xa La Hotel, evaluated the human resource development activities of the Hotel. From there, evaluated the work of developing human resource quality and pointed out the achievements and causes, limitations and causes of the work of improving human resource quality at Muong Thanh Hotel Group in general and Muong Thanh Grand Xa La Hotel in particular.

4. Through theory and reality, the thesis proposed 03 solutions to improve the quality of human resources of Muong Thanh Grand Xa La Hotel, which are:

- Solutions to improve the quality of Intelligence

- Solutions to improve the quality of Physical Fitness

- Solutions to improve the quality of Mental Power

Finally, make recommendations to the superior agencies of Muong Thanh Grand Xa La Hotel to help Muong Thanh Grand Xa La Hotel develop more and more in Quality and Quantity.

REFERENCES

Vietnamese

1. Tran Xuan Cau & Mai Quoc Chanh (2008), Human Resource Economics Textbook , National Economics University Publishing House, Hanoi.

2. Tran Kim Dung, 2015. Human resource management. Ho Chi Minh City: Ho Chi Minh City Economic Publishing House.

3. Nguyen Van Diem & Nguyen Ngoc Quan (2007), Human Resource Management Textbook , National Economics University Publishing House, Hanoi

4. Nguyen Van Dinh and Pham Xuan Hau (Co-editors), 2014. Hotel Operations Management Textbook . Hanoi: Hanoi National University Publishing House

5. Pham Minh Hac (2001), Human resource development to meet the requirements of promoting industrialization and modernization of the country, Nhan Dan Newspaper, June 7, 2001.

6. Pham Quynh Hoa translated (2002), Human resource management in the State sector, by Christian Batal, National Political Publishing House, Hanoi, vol. 1, 2.

7. Nguyen Van Manh and Hoang Thi Lan Huong, 2013. Hotel business administration textbook . Hanoi: National Economics University Publishing House.

8. Nguyen Tiep, 2008. Human Resources Textbook . Hanoi: Social Labor Publishing House.

9. United Nations Development Program, 2001. Human Development Report. Hanoi: National Political Publishing House.

10. Ministry of Culture, Sports and Tourism, 2016. Presentation at the Scientific Workshop on improving the quality of training in culture, arts, sports and tourism towards national and regional standards. Hanoi.

11. Internal documents of Muong Thanh Hotel Group

English

1. Burton, Bean, John and McFadden, 1985. Employee Benefits . 5th Edition . Real Estate Education Company.

2. Harbison, 2001. Education Planning and Human Resource Development.

UNESCO: International Institute for Educational Planning.

3. Mathis and Jackson, 2008. Human Resource Management .Twelfth Edition. Thomson, South-Westren.

4. Mondy,1996. Human Resource management. Tenth edition. Pearson Education Malaysia,Pte.Ltd.

5. Report of National Conference on Human Resource Management, towards Competency - based Performance management for the Civil Service, New Delhi,

November 29-30, 2011.

SURVEY FORM ON RESPONSE TO HEALTH, POSITION AND WORKING ENVIRONMENT

Hello! I am Dao Thi Thu Hai, a graduate student of course 25A, University of Commerce. I am currently conducting a survey to serve the research topic: "Human resource quality of Muong Thanh Grand Xa La Hotel" . I hope you will kindly contribute your opinions to the questions below.

Thanks a lot!

(Please mark or circle the answer you choose).

I. Personal information:

1. Full name:

2. Year of birth:

3. Gender:

4. Work unit:

5. Position:

II. Content:

Question 1: How does your health respond to the demands of the job you are undertaking?

Suitable □ Not suitable □ Question 2: Is the position you are holding suitable for you?

Suitable □ Not suitable □ Question 3: What is your working environment like?

- There are clear rules: Good □ Not good □

-Full working equipment: Good □ Not good □

- Leaders closely follow work, care about employees' rights and interests:

Good □ Not good □

- Employees are given the opportunity to develop their abilities and advance:

Good □ Not good □

RESULTS OF SURVEY

ABOUT HEALTH, LOCATION AND WORKING ENVIRONMENT

Number of ballots issued: 100 Number of ballots received: 95

Question 1: How does your health meet the demands of the job you are undertaking?

Criteria

Quantity (votes)	Proportion (%)
Fit	92	96.8
Not suitable	3	3.2
Total	95	100

Maybe you are interested!

Question 2: Is the position you are holding suitable for you?

Criteria

Not suitable	Fit	Total
Number of votes	6	89	95
Ratio (%)	6.3	93.7	100

Question 3: What is your working environment like?

Evaluation criteria

Evaluation results
Least		Normal		Good
Number	Rate (%)	Number	Rate (%)	Number	Rate (%)
Clear rules and regulations	4	4.21	42	44.21	49	51.58
Assign specific tasks to each employee	6	5.26	47	49.47	48	50.5
Fully equipped working equipment	0	0	37	38.94	58	61.06
Leaders closely direct and care about the lives of employees	0	0	22	23.15	73	76.85
Employees are empowered, promotion opportunities	13	13.68	45	47.36	37	38.96
The level of friendliness and respect between colleagues	6	6.3	50	52.63	39	41.07

SURVEY FORM ON HUMAN RESOURCE QUALITY

Thanks a lot!

(Please mark or circle the answer you choose).

I. Personal information:

1. Full name:

2. Year of birth:

3. Gender:

4. Work unit:

5. Position:

II. Content:

Question 1 : Do you think the current quality of human resources at Muong Thanh Grand Xa La Hotel is suitable and good?

 Good and suitable for the job

 Normal

 Not suitable, need to change more personnel

 Other opinions………………………………………………………

Question 2: Do you think your current health meets the job requirements?

 Good

 Normal

 Not good, need monthly check-ups

 Other opinions………………………………………………………

Is Grand Xa La suitable?

 Suitable

 Relatively suitable but need more men

 Relatively suitable but need more women

 Not suitable

 Other opinions………………………………………………………………………………………

Question 4: Does the current age ratio of Muong Thanh Grand Xa La Hotel's workforce meet the job requirements? If you were given the right to propose a reasonable age ratio for Muong Thanh Grand Xa La Hotel, what would you do?

 Suitable

 Not suitable, need to rejuvenate the workforce further.

 Not suitable, need to balance the two groups of old and young in work.

 Not suitable, need a lot of old workers because they have experience

 Other comments……………………………………………………………………………………

Question 5: What is your current educational level?

 Graduated from Junior High School (9/12)

 High School Graduate (12/12)

 Other qualifications:……………………………………………………

Question 6: Please indicate which category your professional qualifications fall into:

 Below University (High school, intermediate school, college, ...)

 University

 Other comments:…………………………………………………………

Question 7: What is your professional training field?

 Economy

 Science and technology

 State Management

 Other fields……………………………………………………………………………………

What is the field of your training?

 Economy.

 Science and technology.

 State administrative management.

 Other fields......................................................................................

Question 9: If you were to evaluate yourself in terms of moral qualities, work style, and attitude, how would you rate yourself?

 Very good

 Normal

 Not good, need to practice regularly.

 Other comments………………………………………………………………

Question 10: How much is your monthly salary?

 1,000,000 VND

 From 1,000,000 VND to under 3,000,000 VND.

 From 3,000,000 VND to under 5,000,000 VND.

 Over 5,000,000 VND.

Question 11: Do you think the salary you receive is appropriate and suitable for your job?

 Very suitable.

 Normal, not very suitable.

 Not good, not suitable.

 Other comments………………………………………………………………

Question 12: Do you think your current income and benefits provided by your organization satisfy your personal needs?

 Good.

 Normally, it is necessary to further increase the income and benefits for officials.

 Not good.

 Other opinions………………………………………………………………………………………

Question 13: Do you have any recommendations to improve human resource quality?

………………………………………………………………………………….

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