Home / Quality Page 25

Credit Service Quality Component Scale

By two factors: individual (household) characteristics and bank attributes such as credit interest rates and loan terms. In addition, when customers come to commercial banks to seek funding, these customers also rely on assessments of the banks credit interest rates, credit policies, processing ...

Statistics on Internet Banking Service Quality

 Service and after-sales fees Table 4.14 Statistics on service and after-sales fees PH07 PH08 PH09 Valid 200 200 200 N Missing 0 0 0 Mean 2.77 2.78 3.08 Median 3.00 3.00 3.00 Std. Deviation .422 .415 .937 Minimum 2 2 1 Maximum 3 3 5 Source: Excerpt from SPSS software Regarding service and ...

Home Reference Doccument