CONCLUSION OF CHAPTER 2
In the focus of chapter 2, the author has analyzed in depth the current situation of expanding credit for production households at the Bank for Agriculture and Rural Development of Phuc Tho district. On that basis, the author has evaluated the results achieved in credit investment for production households, and at the same time pointed out the shortcomings and causes of the shortcomings in credit work in general and credit for production households in particular. This is the basis for proposing appropriate solutions to expand lending for production households at the Bank for Agriculture and Rural Development of Phuc Tho district more effectively, which will be mentioned by the author in the following chapter 3.
CHAPTER 3
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Some Key Solutions to Promote Positive Changes and Limit Negative Changes of Socialist Production Relations in
SOLUTION TO CONTINUE EXPANDING HSX CREDIT AT NHNo & PTNT PHUC THO DISTRICT
3.1. VIEWPOINTS ON CREDIT EXPANSION FOR PRODUCTION HOUSEHOLDS

When talking about “expansion”, people will immediately think about how to increase the scale of volume and quantity, that is, talking about horizontal growth. Or in other words, credit expansion is the response to customers’ increasing demands for credit scale, is the increase in the credit ratio in the assets of commercial banks.
- The expansion of credit for production households must be based on both increasing the credit scale and increasing the number of customers:
+ Increase the scope and target customers, through forms of marketing propaganda, expanding the network system, improving business processes, simplifying loan application procedures combined with using many capital transfer channels such as: direct lending, lending through groups, third-party delivery through material suppliers... to meet the demand for loans for production costs, purchasing agricultural products, agricultural mechanization, rural areas, farm economy, new rural programs and key economic programs of the province so that production households in need of loans can easily access bank loans.
+ Increase investment rate: In addition to increasing the number of households, banks need to boldly increase the investment rate for households that do business effectively and have effective production and business projects, to help households expand their production scale. In reality, many times customers need to borrow a certain amount of capital to fully implement a production and business project, but banks often cut it due to fear of risk. To do this, banks need to improve the appraisal level of credit officers to fully appraise the project, thereby making decisions on investment rates for each customer in a scientific and reasonable manner.
- Expanding credit scale must go hand in hand with improving credit quality. To effectively manage investment capital, along with credit expansion, banks need to focus on improving credit quality, avoid chasing credit growth targets while neglecting quality improvement, avoid hot credit growth, effective credit investment has a positive impact on credit expansion: Especially in the current conditions, mobilizing capital to meet sufficient investment capital for economic development is extremely difficult. More than ever, improving credit quality must always be focused on, high credit quality means fast credit turnover, which means that the opportunity for many customers to access bank capital is very large.
3.2. ECONOMIC DEVELOPMENT STRATEGY OF PHUC THO DISTRICT WITH A VISION TO 2020
Phuc Tho is a suburban district located in the West of Hanoi city. Basically, Phuc Tho is still a purely agricultural district. The district's economy and infrastructure still have many difficulties. The gap in economic development of the district compared to inner-city districts and neighboring districts is still quite large.
With the characteristics of a suburban district, the agricultural structure still accounts for a large proportion, over 58% of the labor force in the agricultural sector. Implementing the Government's Resolution on planning the capital Hanoi, in which Phuc Tho is planned as the green belt of the city. Therefore, in the process of shifting the economic structure of the district towards sustainable development, agriculture is still a typical industry towards high-quality, sustainable agricultural development.
Besides, the district needs to continue to accelerate investment in developing industrial clusters according to the planning approved by the city, creating conditions for small-scale industries, services, and industries using natural resources.
Using high technology to accelerate the process of economic restructuring of the district to develop in a sustainable direction. In the process of development to become an advanced district of the city, with a progressive economic structure, a green, clean environment, and guaranteed social issues, the issues of capital, investment in economic and social infrastructure, quality of labor resources, etc. require great efforts, efforts and strong leadership of the Party Committee, government and support of the people in the district. With the tradition of being a heroic unit awarded by the State, with the attention of the city, the political, economic and cultural center of the whole country, it is certain that in the coming time, the process of economic restructuring of Phuc Tho district will take place strongly in the direction of sustainable development, catching up with the development of districts and being the green lung of the capital Hanoi.
3.3. ORIENTATION OF ACTIVITIES OF AGRICULTURE AND RURAL DEVELOPMENT BANK BRANCH IN PHUC THO DISTRICT TO 2020
3.3.1. Development orientation of NHNo & PTNT, Phuc Tho branch
In 2015 and the following years, the branch has determined the general goal of continuing to maintain credit growth at a reasonable level. Prioritizing investment in "three rural areas", first of all households producing agriculture, forestry, fishery, small and medium enterprises to meet the requirements of shifting investment structure for agricultural and rural production, increasing the outstanding loan ratio for this sector to 70% of total outstanding loans. In 2015, Agribank strives to achieve specific growth targets, which are: compared to 2014, capital sources increase from 11% - 13%; outstanding loans increase by 9% - 11%; the ratio of agricultural and rural loans reaches 70% of total outstanding loans; bad debt under 5%; the ratio of non-credit collection increases by 10%; the capital adequacy ratio (CAR) meets international standards.
* Orientation to 2020.
- Capital source: + Domestic and foreign currency converted to 760 billion
- Outstanding debt: + Local currency reached 680 billion
- Finance: Income fund difference of 24 billion, striving for salary coefficient to reach 1.2 coefficient and bonus.
- Bad debt: Bad debt ratio/total outstanding debt < 2%
- Capital growth from 16-18%/year
- Outstanding loans grow from 14-16%/year
- Bad debt under 5% of total outstanding debt.
- Medium and long-term debt accounts for about 40% of total debt.
- Outstanding loans in the agricultural and rural areas grow at an average of 18-20% per year, maintaining the proportion of agricultural and rural loans at 70% of total outstanding loans. Of which, outstanding credit loans for production households and individuals account for about 55% of total outstanding loans, increasing investment rates to raise the average outstanding loan level per household to 50 million VND per household.
3.3.2 Credit expansion orientation for production households of the Bank for Agriculture and Rural Development, Phuc Tho branch
Based on the socio-economic development goals of Phuc Tho district in 2014. Based on the orientation and goals set by the NHNo & PTNT Phuc Tho, the credit orientation for production households until 2020 is as follows:
Taking the economic efficiency of the project as the basis for investment: Prioritize investment in effective projects of individual production and business households, small and medium enterprises. Promote capital investment in agriculture and rural areas according to Decree 41/2010/ND-CP dated April 12, 2010, focusing on credit investment for rural agricultural households, solving loans up to 50 million VND without collateral, Resolution 30a/2008/NQ-CP (new rural construction program) investing in loans for large-scale fields, converting land into VACs of NHNo Vietnam. Focus on overdraft credit investment through the accounts of customers who are civil servants and public employees with stable salary accounts opened at the bank. Do
Work with local associations and political organizations such as the Women's Union, Veterans' Association, Farmers' Association, and Ho Chi Minh Communist Youth Union through cooperation agreements and the establishment of groups for each association and organization in the residential area. Expand consumer lending to households with stable income sources.
Credit expansion must go hand in hand with ensuring credit quality and selective investment; Improving the quality and capacity of financial analysis and project appraisal; Strengthening thematic credit inspection, changing the location of credit officers to ensure capital safety. Controlling credit growth within the plan and in line with capital growth in accordance with regulations on plan management; Linking closed lending from production to product consumption and export, on that basis expanding international payment relations and foreign currency trading to contribute to increasing service revenue rates.
Potentially bad debts need to be analyzed and evaluated if the customer is still operating but the scale is reduced, the operation is moderate leading to difficulty in debt repayment, debt can be extended and restructured according to Decision 780 of the State Bank of Vietnam. For bad debts from group 3 to group 5, it is necessary to analyze and evaluate to clarify the objective causes from the general economic recession of the country affecting the production and business activities of customers and the subjective causes to clarify the responsibilities of each implementing officer. Continue to assign the task of urging the collection of overdue interest, restructured debt, bad debt, and risk-handled debt to each credit officer, each transaction office, consider this as a criterion for salary and bonus consideration with the motto "Work more, get more, work less, get less, do not work, do not get no reward" and apply the emulation campaign criteria.
3.4. SOLUTIONS TO EXPAND CREDIT AT NHNo & PTNT PHUC THO DISTRICT
3.4.1. Strengthening credit policy communication for production households
The current situation in rural areas shows that for production households, interest rates are an important issue, but the more important issue is the ability of production households to access credit capital. Due to remote conditions, poorly developed roads and rural infrastructure, low educational level and living conditions are the reasons that reduce the ability of production households to access bank credit capital sources. For the Bank for Agriculture and Rural Development of Phuc Tho district, the most effective way to propagate the bank's credit policy is through local authorities from the district to communes, villages, hamlets. Through mass media such as television channels, radio stations of wards and communes... Each credit officer is a propagandist who directly approaches production households through meetings, conferences... of the government and organizations to combine propaganda and dissemination of credit policies and directive documents of the bank. Conduct on-site propaganda and advertising such as publicly posting loan subjects, procedures, and processes at the office, distributing leaflets and advertising posters. For rural production households, raising people's awareness of bank credit capital as "a source of capital borrowed for economic development loans", must fully perform the borrower's obligations to the bank, especially in debt repayment, ensuring that the bank has circulating capital for lending for economic development. Raising awareness of each person will create conditions for bank credit capital to reach production households quickly and avoid ethical risks and borrowers, reducing difficulties for banks in collecting principal and interest when payment is due.
Focusing competent credit officers on key investment areas to increase outstanding loans and capital safety.
When those policies, guidelines and institutions reach the people and are widely supported by the masses, capital investment will be expanded and become effective. Especially for mountainous districts with low education level and limited access to information, information and propaganda work and choosing appropriate forms of propaganda are extremely important and need attention.
3.4.2. Expanding the network of operations, consolidating the existing network
To maintain market share, the local market has competition from many credit institutions, requiring the District Agricultural Bank to constantly innovate its operations to maintain and develop market share.
Over the years, NHNo & PTNT Phuc Tho District has covered key areas, both to meet capital mobilization needs and to facilitate customers to transact with the Bank.
Currently, the branch network includes 01 district banking center and 04 transaction offices serving people of 22 communes and 01 town (on average, each transaction point manages 05 communes).
In practice, infrastructure, equipment and a large branch network are the best representation of a bank's strength, reputation and brand, and at the same time, it is the cheapest and most effective marketing measure. Therefore, expanding the network is one of the important measures to approach and attract customers.
In the future, the bank needs to expand its network of transaction offices, but must carefully study the economic characteristics of the regions because economic development in the district is uneven between regions and areas. Especially the transaction offices, exploiting the maximum advantages of mobile banking, because this model is suitable for the bank's operating area in the agricultural and rural areas to best meet the needs of the people.




![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
zt2a3ge
zc2o3n4t5e6n7ts
At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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