The influence of corporate social responsibility on the loyalty of customers depositing money at Vietnamese commercial banks - 10
|
CX1 |
<--- |
CAMXUC |
.782 |
|
CX2 |
<--- |
CAMXUC |
.803 |
|
CX3 Maybe you are interested!
View more 80 trang: The influence of corporate social responsibility on the loyalty of customers depositing money at Vietnamese commercial banks |
<--- |
CAMXUC
|
.845 |
|
CX4 |
<--- |
CAMXUC |
.833 |
|
HL1 |
<--- |
HAILONG |
.731 |
|
HL2 |
<--- |
HAILONG |
.735 |
|
HL3 |
<--- |
HAILONG |
.732 |
|
HL4 |
<--- |
HAILONG |
.719 |
|
TT1 |
<--- |
TRUNG THANH |
.762 |
|
TT2 |
<--- |
TRUNG THANH |
.738 |
|
TT3 |
<--- |
TRUNG THANH |
.853 |
|
TT4 |
<--- |
TRUNG THANH |
.863 |
Covariances: (Group number 1 - Default model)
|
Estimate |
SE |
CR |
P |
Label |
|||
|
NHANDANG |
<--> |
NIEMTIN |
.117 |
.032 |
3,623 |
*** |
|
|
NHANDANG |
<--> |
CSR |
.371 |
.058 |
6.395 |
*** |
|
|
NHANDANG |
<--> |
CAMXUC |
.193 |
.039 |
5.008 |
*** |
|
|
NHANDANG |
<--> |
HAILONG |
.181 |
.035 |
5.151 |
*** |
|
|
NHANDANG |
<--> |
TRUNG THANH |
.230 |
.040 |
5.746 |
*** |
|
|
NIEMTIN |
<--> |
CSR |
.312 |
.054 |
5,819 |
*** |
|
|
NIEMTIN |
<--> |
CAMXUC |
.226 |
.041 |
5.523 |
*** |
|
|
NIEMTIN |
<--> |
HAILONG |
.181 |
.035 |
5.107 |
*** |
|
|
NIEMTIN |
<--> |
TRUNG THANH |
.237 |
.040 |
5,849 |
*** |
|
|
CSR |
<--> |
CAMXUC |
.380 |
.059 |
6.444 |
*** |
|
|
CSR |
<--> |
HAILONG |
.321 |
.052 |
6,149 |
*** |
|
|
CSR |
<--> |
TRUNG THANH |
.441 |
.061 |
7.204 |
*** |
|
|
CAMXUC |
<--> |
HAILONG |
.227 |
.039 |
5.740 |
*** |
|
|
CAMXUC |
<--> |
TRUNG THANH |
.291 |
.045 |
6.485 |
*** |
|
|
HAILONG |
<--> |
TRUNG THANH |
.228 |
.038 |
5.928 |
*** |
|
|
e2 |
<--> |
e3 |
.050 |
.032 |
1,578 |
.115 |
|
|
e2 |
<--> |
e5 |
-.058 |
.028 |
-2,072 |
.038 |
|
|
e12 |
<--> |
e13 |
.098 |
.035 |
2.782 |
.005 |
|
|
e15 |
<--> |
e16 |
.062 |
.031 |
2,000 won |
.045 |
|
|
e7 |
<--> |
e8 |
.093 |
.034 |
2,699 |
.007 |
Correlations: (Group number 1 - Default model)
|
Estimate |
|||
|
NHANDANG |
<--> |
NIEMTIN |
.288 |
|
NHANDANG |
<--> |
CSR |
.633 |
|
NHANDANG |
<--> |
CAMXUC |
.436 |
|
NHANDANG |
<--> |
HAILONG |
.485 |
|
NHANDANG |
<--> |
TRUNG THANH |
.549 |
|
NIEMTIN |
<--> |
CSR |
.518 |
|
NIEMTIN |
<--> |
CAMXUC |
.496 |
|
NIEMTIN |
<--> |
HAILONG |
.471 |
|
NIEMTIN |
<--> |
TRUNG THANH |
.549 |
|
CSR |
<--> |
CAMXUC |
.579 |
|
CSR |
<--> |
HAILONG |
.580 |
|
CSR |
<--> |
TRUNG THANH |
.711 |
|
CAMXUC |
<--> |
HAILONG |
.542 |
|
CAMXUC |
<--> |
TRUNG THANH |
.619 |
|
HAILONG |
<--> |
TRUNG THANH |
.576 |
|
e2 |
<--> |
e3 |
.141 |
|
e2 |
<--> |
e5 |
-.172 |
|
e12 |
<--> |
e13 |
.241 |
|
e15 |
<--> |
e16 |
.183 |
|
e7 |
<--> |
e8 |
.210 |
Variances: (Group number 1 - Default model)
|
Estimate |
SE |
CR |
P |
Label |
|||
|
NHANDANG |
.395 |
.073 |
5.446 |
*** |
|||
|
NIEMTIN |
.419 |
.070 |
5.975 |
*** |
|||
|
CSR |
.867 |
.114 |
7,587 |
*** |
|||
|
CAMXUC |
.496 |
.072 |
6,895 |
*** |
|||
|
HAILONG |
.352 |
.058 |
6.027 |
*** |
|||
|
TRUNG THANH |
.444 |
.067 |
6.667 |
*** |
|||
|
e1 |
.541 |
.053 |
10.249 |
*** |
|||
|
e2 |
.424 |
.046 |
9.165 |
*** |
|||
|
e3 |
.293 |
.036 |
8,201 |
*** |
|||
|
e4 |
.330 |
.038 |
8,682 |
*** |
|||
|
e5 |
.270 |
.034 |
7,916 |
*** |
|||
|
e6 |
.334 |
.037 |
9,028 |
*** |
|||
|
e7 |
.420 |
.044 |
9,572 |
*** |
|||
|
e8 |
.468 |
.049 |
9.497 |
*** |
|||
|
e9 |
.325 |
.040 |
8.074 |
*** |
|||
|
e10 |
.290 |
.037 |
7.897 |
*** |
|||
|
e11 |
.307 |
.038 |
7,995 |
*** |
|||
|
e12 |
.406 |
.046 |
8,914 |
*** |
|||
|
e13 |
.408 |
.047 |
8.664 |
*** |
|||
|
e14 |
.277 |
.038 |
7.304 |
*** |
|||
|
e15 |
.315 |
.039 |
8037 |
*** |
|||
|
e16 |
.367 |
.043 |
8.607 |
*** |
|||
|
e17 |
.316 |
.036 |
8.887 |
*** |
|||
|
e18 |
.365 |
.043 |
8.575 |
*** |
|||
|
e19 |
.305 |
.040 |
7,695 |
*** |
|||
|
e20 |
.319 |
.040 |
7,983 |
*** |
|||
|
e21 |
.306 |
.036 |
8.425 |
*** |
|||
|
e22 |
.372 |
.044 |
8.374 |
*** |
|||
|
e23 |
.352 |
.042 |
8.418 |
*** |
|||
|
e24 |
.412 |
.048 |
8,594 |
*** |
|||
|
e25 |
.321 |
.035 |
9,240 |
*** |
|||
|
e26 |
.445 |
.047 |
9.463 |
*** |
|||
|
e27 |
.281 |
.037 |
7,688 |
*** |
|||
|
e28 |
.268 |
.036 |
7.389 |
*** |
|||
Squared Multiple Correlations: (Group number 1 - Default model)
|
Estimate |
|||
|
TT4 |
.746 |
||
|
TT3 |
.728 |
||
|
TT2 |
.544 |
||
|
TT1 |
.580 |
||
|
HL4 |
.517 |
||
|
HL3 |
.536 |
||
|
HL2 |
.540 |
||
|
HL1 |
.535 |
||
|
CX4 |
.695 |
||
|
CX3 |
.715 |
||
|
CX2 |
.645 |
||
|
CX1 |
.611 |
||
|
TN5 |
.700 |
||
|
TN4 |
.755 |
||
|
TN3 |
.812 |
||
|
TN2 |
.711 |
||
|
TN1 |
.681 |
||
|
NT5 |
.703 |
||
|
NT4 |
.710 |
||
|
NT3 |
.698 |
||
|
NT2 |
.515 |
||
|
NT1 |
.499 |
||
|
ND6 |
.684 |
||
|
ND5 |
.762 |
||
|
ND4 |
.719 |
||
|
ND3 |
.743 |
||
|
ND2 |
.525 |
||
|
ND1 |
.422 |
||
APPENDIX 10: RESULTS OF VERIFICATION OF THEORETICAL MODEL AND RESEARCH HOSPHONES
Model Fit Summary CMIN
|
Model |
NPAR |
CMIN |
DF |
P |
CMIN/DF |
|
Default model |
74 |
397,117 |
332 |
.008 |
1.196 |
|
Saturation model |
406 |
.000 |
0 |
||
|
Independence model |
28 |
4796.163 |
378 |
.000 |
12,688 |
RMR, GFI
|
Model |
RMR |
GFI |
AGFI |
PGFI |
|
Default model |
.046 |
.898 |
.875 |
.734 |
|
Saturation model |
.000 |
1,000 yen |
||
|
Independence model |
.422 |
.180 |
.119 |
.167 |
Baseline Comparisons
|
Model |
NFI Delta1 |
RFI rho1 |
IFI Delta2 |
TLI rho2 |
CFI |
|
Default model |
.917 |
.906 |
.985 |
.983 |
.985 |
|
Saturation model |
1,000 yen |
1,000 yen |
1,000 yen |
||
|
Independence model |
.000 |
.000 |
.000 |
.000 |
.000 |
Parsimony-Adjusted Measures
|
Model |
PRATIO |
PNFI |
PCFI |
|
Default model |
.878 |
.806 |
.865 |
|
Saturation model |
.000 |
.000 |
.000 |
|
Independence model |
1,000 yen |
.000 |
.000 |
NCP
|
Model |
NCP |
LO 90 |
HI 90 |
|
Default model |
65.117 |
19,185 |
119,272 |
|
Saturation model |
.000 |
.000 |
.000 |
|
Independence model |
4418,163 |
4198.422 |
4645.185 |
FMIN
|
Model |
FMIN |
F0 |
LO 90 |
HI 90 |
|
Default model |
1.690 |
.277 |
.082 |
.508 |
|
Saturation model |
.000 |
.000 |
.000 |
.000 |
|
Independence model |
20,409 |
18,801 |
17.866 |
19,767 |
RMSEA
|
Model |
RMSEA |
LO 90 |
HI 90 |
PCLOSE |
|
Default model |
.029 |
.016 |
.039 |
1,000 yen |
|
Independence model |
.223 |
.217 |
.229 |
.000 |
AIC
|
Model |
AIC |
BCC |
BIC |
CAIC |
|
Default model |
545.117 |
565,952 |
801.441 |
875,441 |
|
Saturation model |
812,000 won |
926,311 |
2218,316 |
2624,316 |
|
Independence model |
4852.163 |
4860.047 |
4949.151 |
4977.151 |
ECVI
|
Model |
ECVI |
LO 90 |
HI 90 |
MECVI |
|
Default model |
2,320 |
2.124 |
2,550 |
2.408 |
|
Saturation model |
3.455 |
3.455 |
3.455 |
3,942 |
|
Independence model |
20,648 |
19,712 |
21,614 |
20,681 |
HOELTER
|
Model |
HOELTER .05 |
HOELTER .01 |
|
|
Default model |
223 |
234 |
|
|
Independence m |
odel |
21 |
22 |
|
Minimization: |
.028 |
||
|
Miscellaneous: |
.751 |
||
|
Bootstrap: |
1.214 |
||
|
Total: |
1,993 |
||
Estimates (Group number 1 - Default model) Scalar Estimates (Group number 1 - Default model) Maximum Likelihood Estimates
Regression Weights: (Group number 1 - Default model)
|
Estimate |
SE |
CR |
P |
Label |
|||
|
NIEMTIN |
<--- |
CSR |
.363 |
.052 |
6.941 |
*** |
|
|
NHANDANG |
<--- |
CSR |
.430 |
.054 |
7,930 |
*** |
|
|
CAMXUC |
<--- |
CSR |
.279 |
.070 |
3,989 |
*** |
|
|
CAMXUC |
<--- |
NHANDANG |
.137 |
.089 |
1.531 |
.126 |
|
|
CAMXUC |
<--- |
NIEMTIN |
.290 |
.081 |
3.566 |
*** |
|
|
HAILONG |
<--- |
CSR |
.163 |
.064 |
2.548 |
.011 |
|
|
HAILONG |
<--- |
NHANDANG |
.162 |
.080 |
2.035 |
.042 |
|
|
HAILONG |
<--- |
CAMXUC |
.195 |
.073 |
2.683 |
.007 |
|
|
HAILONG |
<--- |
NIEMTIN |
.159 |
.073 |
2.174 |
.030 |
|
|
TRUNG THANH |
<--- |
NHANDANG |
.286 |
.072 |
3,960 |
*** |
|
|
TRUNG THANH |
<--- |
CAMXUC |
.270 |
.071 |
3.812 |
*** |
|
|
TRUNG THANH |
<--- |
HAILONG |
.208 |
.088 |
2.365 |
.018 |
|
|
TRUNG THANH |
<--- |
NIEMTIN |
.254 |
.071 |
3.571 |
*** |
|
|
ND1 |
<--- |
NHANDANG |
1,000 yen |
||||
|
ND2 |
<--- |
NHANDANG |
1.088 |
.114 |
9.564 |
*** |
|
|
ND3 |
<--- |
NHANDANG |
1.464 |
.131 |
11.179 |
*** |
|
|
ND4 |
<--- |
NHANDANG |
1.461 |
.132 |
11.061 |
*** |
|
|
ND5 |
<--- |
NHANDANG |
1.477 |
.131 |
11.263 |
*** |
|
|
ND6 |
<--- |
NHANDANG |
1.352 |
.125 |
10,854 |
*** |
|
NT1 |
<--- |
NIEMTIN |
1,000 yen |
||||
|
NT2 |
<--- |
NIEMTIN |
1,090 |
.094 |
11,647 |
*** |
|
|
NT3 |
<--- |
NIEMTIN |
1.335 |
.113 |
11,840 |
*** |
|
|
NT4 |
<--- |
NIEMTIN |
1.301 |
.109 |
11,946 |
*** |
|
|
NT5 |
<--- |
NIEMTIN |
1.314 |
.111 |
11,876 |
*** |
|
|
TN1 |
<--- |
CSR |
1,000 yen |
||||
|
TN2 |
<--- |
CSR |
1.081 |
.060 |
17,966 |
*** |
|
|
TN3 |
<--- |
CSR |
1.178 |
.069 |
17,098 |
*** |
|
|
TN4 |
<--- |
CSR |
1.058 |
.066 |
15,977 |
*** |
|
|
TN5 |
<--- |
CSR |
.995 |
.066 |
15,130 |
*** |
|
|
CX1 |
<--- |
CAMXUC |
1,000 yen |
||||
|
CX2 |
<--- |
CAMXUC |
1.157 |
.089 |
12,950 |
*** |
|
|
CX3 |
<--- |
CAMXUC |
1.240 |
.090 |
13,717 |
*** |
|
|
CX4 |
<--- |
CAMXUC |
1.213 |
.090 |
13.538 |
*** |
|
|
HL1 |
<--- |
HAILONG |
1,000 yen |
||||
|
HL2 |
<--- |
HAILONG |
1.108 |
.109 |
10.124 |
*** |
|
|
HL3 |
<--- |
HAILONG |
1.071 |
.106 |
10.117 |
*** |
|
|
HL4 |
<--- |
HAILONG |
1.116 |
.112 |
9,950 |
*** |
|
|
TT1 |
<--- |
TRUNG THANH |
1,000 yen |
||||
|
TT2 |
<--- |
TRUNG THANH |
1.091 |
.095 |
11,488 |
*** |
|
|
TT3 |
<--- |
TRUNG THANH |
1.306 |
.096 |
13,611 |
*** |
|
|
TT4 |
<--- |
TRUNG THANH |
1.324 |
.097 |
13,672 |
*** |
Standardized Regression Weights: (Group number 1 - Default model)
|
Estimate |
|||
|
NIEMTIN |
<--- |
CSR |
.522 |
|
NHANDANG |
<--- |
CSR |
.636 |
|
CAMXUC |
<--- |
CSR |
.369 |
|
CAMXUC |
<--- |
NHANDANG |
.122 |
|
CAMXUC |
<--- |
NIEMTIN |
.267 |
|
HAILONG |
<--- |
CSR |
.255 |
|
HAILONG |
<--- |
NHANDANG |
.171 |
|
HAILONG |
<--- |
CAMXUC |
.231 |
|
HAILONG |
<--- |
NIEMTIN |
.173 |
|
TRUNG THANH |
<--- |
NHANDANG |
.269 |
|
TRUNG THANH |
<--- |
CAMXUC |
.284 |
|
TRUNG THANH |
<--- |
HAILONG |
.185 |
|
TRUNG THANH |
<--- |
NIEMTIN |
.245 |
|
ND1 |
<--- |
NHANDANG |
.650 |
|
ND2 |
<--- |
NHANDANG |
.724 |
|
ND3 |
<--- |
NHANDANG |
.862 |
|
ND4 |
<--- |
NHANDANG |
.848 |
|
ND5 |
<--- |
NHANDANG |
.871 |
|
ND6 |
<--- |
NHANDANG |
.827 |
|
NT1 |
<--- |
NIEMTIN |
.707 |
|
NT2 |
<--- |
NIEMTIN |
.719 |
|
NT3 |
<--- |
NIEMTIN |
.834 |
|
NT4 |
<--- |
NIEMTIN |
.843 |
|
NT5 |
<--- |
NIEMTIN |
.837 |
|
TN1 |
<--- |
CSR |
.825 |
|
TN2 |
<--- |
CSR |
.845 |
|
TN3 |
<--- |
CSR |
.903 |
|
TN4 |
<--- |
CSR |
.866 |
|
TN5 |
<--- |
CSR |
.837 |
|
CX1 |
<--- |
CAMXUC |
.781 |
|
CX2 |
<--- |
CAMXUC |
.803 |
|
CX3 |
<--- |
CAMXUC |
.844 |
|
CX4 |
<--- |
CAMXUC |
.834 |
|
HL1 |
<--- |
HAILONG |
.733 |
|
HL2 |
<--- |
HAILONG |
.733 |
|
HL3 |
<--- |
HAILONG |
.732 |
|
HL4 |
<--- |
HAILONG |
.718 |
|
TT1 |
<--- |
TRUNG THANH |
.763 |
|
TT2 |
<--- |
TRUNG THANH |
.737 |
|
TT3 |
<--- |
TRUNG THANH |
.858 |
|
TT4 |
<--- |
TRUNG THANH |
.862 |
Covariances: (Group number 1 - Default model)
|
Estimate |
SE |
CR |
P |
Label |
|||
|
e2 |
<--> |
e3 |
.050 |
.031 |
1.587 |
.113 |
|
|
e2 |
<--> |
e5 |
-.057 |
.028 |
-2,026 |
.043 |
|
|
e12 |
<--> |
e13 |
.097 |
.035 |
2.727 |
.006 |
|
|
e15 |
<--> |
e16 |
.065 |
.032 |
2.052 |
.040 |
|
|
e7 |
<--> |
e8 |
.092 |
.034 |
2.674 |
.008 |
Correlations: (Group number 1 - Default model)
|
Estimate |
|||
|
e2 |
<--> |
e3 |
.142 |
|
e2 |
<--> |
e5 |
-167 |
|
e12 |
<--> |
e13 |
.239 |
|
e15 |
<--> |
e16 |
.189 |
|
e7 |
<--> |
e8 |
.208 |
Variances: (Group number 1 - Default model)
|
Estimate |
SE |
CR |
P |
Label |
|
|
CSR |
.866 |
.114 |
7.571 |
*** |
|
|
e32 |
.236 |
.045 |
5.290 |
*** |
|
|
e33 |
.305 |
.052 |
5,840 |
*** |
|
|
e30 |
.295 |
.045 |
6.527 |
*** |
|
|
e29 |
.198 |
.035 |
5.565 |
*** |
|
|
e31 |
.189 |
.031 |
6.041 |
*** |
|
|
e1 |
.542 |
.053 |
10,250 |
*** |
|
|
e2 |
.424 |
.046 |
9.190 |
*** |
|
|
e3 |
.292 |
.036 |
8.203 |
*** |
|
|
e4 |
.331 |
.038 |
8,694 |
*** |
|
|
e5 |
.273 |
.034 |
7.975 |
*** |
|
e6 |
.334 |
.037 |
9,037 |
*** |
|
|
e7 |
.420 |
.044 |
9.569 |
*** |
|
|
e8 |
.467 |
.049 |
9,492 |
*** |
|
|
e9 |
.326 |
.040 |
8.102 |
*** |
|
|
e10 |
.289 |
.037 |
7,903 |
*** |
|
|
e11 |
.309 |
.038 |
8038 |
*** |
|
|
e12 |
.407 |
.046 |
8.868 |
*** |
|
|
e13 |
.403 |
.047 |
8,574 |
*** |
|
|
e14 |
.273 |
.038 |
7.159 |
*** |
|
|
e15 |
.321 |
.040 |
8039 |
*** |
|
|
e16 |
.367 |
.043 |
8,558 |
*** |
|
|
e17 |
.318 |
.036 |
8.913 |
*** |
|
|
e18 |
.365 |
.043 |
8,588 |
*** |
|
|
e19 |
.307 |
.040 |
7,746 |
*** |
|
|
e20 |
.318 |
.040 |
7,982 |
*** |
|
|
e21 |
.306 |
.036 |
8.428 |
*** |
|
|
e22 |
.375 |
.045 |
8,429 |
*** |
|
|
e23 |
.352 |
.042 |
8.438 |
*** |
|
|
e24 |
.413 |
.048 |
8.624 |
*** |
|
|
e25 |
.321 |
.035 |
9,201 |
*** |
|
|
e26 |
.448 |
.047 |
9.449 |
*** |
|
|
e27 |
.274 |
.037 |
7,494 |
*** |
|
|
e28 |
.272 |
.037 |
7.383 |
*** |
Squared Multiple Correlations: (Group number 1 - Default model)
|
Estimate |
|
|
NIEMTIN |
.272 |
|
NHANDANG |
.404 |
|
CAMXUC |
.405 |
|
HAILONG |
.442 |
|
TRUNG THANH |
.579 |
|
TT4 |
.743 |
|
TT3 |
.736 |
|
TT2 |
.543 |
|
TT1 |
.583 |
|
HL4 |
.516 |
|
HL3 |
.536 |
|
HL2 |
.537 |
|
HL1 |
.537 |
|
CX4 |
.696 |
|
CX3 |
.713 |
|
CX2 |
.645 |
|
CX1 |
.610 |
|
TN5 |
.700 |
|
TN4 |
.751 |
|
TN3 |
.815 |
|
TN2 |
.715 |
|
TN1 |
.680 |
|
NT5 |
.701 |
|
NT4 |
.711 |
|
NT3 |
.696 |
|
NT2 |
.517 |
|
NT1 |
.500 |
|
ND6 |
.684 |
|
ND5 |
.759 |
|
ND4 |
.718 |
|
ND3 |
.744 |
|
ND2 |
.525 |
|
ND1 |
.422 |
Standardized Regression Weights: (Group number 1 - Default model)
|
Parameter |
SE |
SE-SE |
Mean |
Bias |
SE-Bias |
||
|
NIEMTIN |
<--- |
CSR |
.061 |
.002 |
.514 |
-.008 |
.003 |
|
NHANDANG |
<--- |
CSR |
.051 |
.002 |
.630 |
-.006 |
.002 |
|
CAMXUC |
<--- |
CSR |
.095 |
.003 |
.362 |
-.007 |
.004 |
|
CAMXUC |
<--- |
NHANDANG |
.072 |
.002 |
.132 |
.010 |
.003 |
|
CAMXUC |
<--- |
NIEMTIN |
.080 |
.003 |
.266 |
-.001 |
.004 |
|
HAILONG |
<--- |
CSR |
.106 |
.003 |
.258 |
.004 |
.005 |
|
HAILONG |
<--- |
NHANDANG |
.086 |
.003 |
.168 |
-.004 |
.004 |
|
HAILONG |
<--- |
CAMXUC |
.091 |
.003 |
.237 |
.007 |
.004 |
|
HAILONG |
<--- |
NIEMTIN |
.079 |
.003 |
.162 |
-.011 |
.004 |
|
TRUNG THANH |
<--- |
NHANDANG |
.070 |
.002 |
.260 |
-.009 |
.003 |
|
TRUNG THANH |
<--- |
CAMXUC |
.078 |
.002 |
.281 |
-.004 |
.003 |
|
TRUNG THANH |
<--- |
HAILONG |
.089 |
.003 |
.193 |
.008 |
.004 |
|
TRUNG THANH |
<--- |
NIEMTIN |
.071 |
.002 |
.248 |
.002 |
.003 |
|
ND1 |
<--- |
NHANDANG |
.039 |
.001 |
.648 |
-.002 |
.002 |
|
ND2 |
<--- |
NHANDANG |
.041 |
.001 |
.723 |
-.001 |
.002 |
|
ND3 |
<--- |
NHANDANG |
.019 |
.001 |
.861 |
-.001 |
.001 |
|
ND4 |
<--- |
NHANDANG |
.024 |
.001 |
.847 |
.000 |
.001 |
|
ND5 |
<--- |
NHANDANG |
.022 |
.001 |
.871 |
.000 |
.001 |
|
ND6 |
<--- |
NHANDANG |
.026 |
.001 |
.826 |
-.001 |
.001 |
|
NT1 |
<--- |
NIEMTIN |
.038 |
.001 |
.705 |
-.002 |
.002 |
|
NT2 |
<--- |
NIEMTIN |
.044 |
.001 |
.717 |
-.002 |
.002 |
|
NT3 |
<--- |
NIEMTIN |
.025 |
.001 |
.833 |
-.001 |
.001 |
|
NT4 |
<--- |
NIEMTIN |
.024 |
.001 |
.841 |
-.002 |
.001 |
|
NT5 |
<--- |
NIEMTIN |
.025 |
.001 |
.838 |
.000 |
.001 |
|
TN1 |
<--- |
CSR |
.024 |
.001 |
.821 |
-.003 |
.001 |
|
TN2 |
<--- |
CSR |
.022 |
.001 |
.843 |
-.003 |
.001 |
|
TN3 |
<--- |
CSR |
.016 |
.000 |
.901 |
-.002 |
.001 |
|
TN4 |
<--- |
CSR |
.022 |
.001 |
.865 |
-.002 |
.001 |
|
TN5 |
<--- |
CSR |
.023 |
.001 |
.834 |
-.003 |
.001 |
|
CX1 |
<--- |
CAMXUC |
.030 |
.001 |
.780 |
-.001 |
.001 |
|
CX2 |
<--- |
CAMXUC |
.026 |
.001 |
.799 |
-.004 |
.001 |
|
CX3 |
<--- |
CAMXUC |
.022 |
.001 |
.845 |
.001 |
.001 |
|
CX4 |
<--- |
CAMXUC |
.027 |
.001 |
.831 |
-.003 |
.001 |
|
HL1 |
<--- |
HAILONG |
.036 |
.001 |
.733 |
.000 |
.002 |
|
HL2 |
<--- |
HAILONG |
.036 |
.001 |
.730 |
-.003 |
.002 |
|
HL3 |
<--- |
HAILONG |
.042 |
.001 |
.727 |
-.005 |
.002 |
|
HL4 |
<--- |
HAILONG |
.048 |
.002 |
.712 |
-.007 |
.002 |
|
TT1 |
<--- |
TRUNG THANH |
.030 |
.001 |
.761 |
-.002 |
.001 |
|
TT2 |
<--- |
TRUNG THANH |
.045 |
.001 |
.733 |
-.004 |
.002 |
|
TT3 |
<--- |
TRUNG THANH |
.024 |
.001 |
.857 |
-.001 |
.001 |
|
TT4 |
<--- |
TRUNG THANH |
.025 |
.001 |
.861 |
-.001 |
.001 |
12.1 Calculating the effect of hypothesis
|
Hypothesis |
Affect |
||
|
Live next |
Indirect |
||
|
H1 |
CSR Customer satisfaction |
.255 |
.636*.171+.522*(.173+.26 7*.231)+.369*0.231=.316 |
|
H2 |
Customer satisfaction satisfaction by KHI |
.175 |
.000 |
|
H3 |
CSR Identification _ |
.636 |
.000 |
|
H4 |
Customer identification loyalty into KHI |
.269 |
.171*0.175=.030 |
|
H5 |
CSR KHI 's feelings |
.369 |
.522*.267=.139 |
|
H6 |
Customer 's feelings Loyalty by KHI |
.284 |
.231*.175=.040 |
|
H7 |
CSR KH 's belief |
.522 |
.000 |
|
H8 |
KHI's belieftrust Loyalty by KHI |
.245 |
.267*(.284+.231*.175)+.1 73*.175=.117 |
|
H10 |
Customer identification Customer satisfaction |
.171 |
.000 |
|
H11 |
Customer's feelings Customer satisfaction |
.231 |
.000 |
|
H12 |
Customer's trust Customer satisfaction |
.173 |
.267*.231=.062 |
|
H13 |
Customer's Belief Customer 's Emotions |
.267 |
.000 |
12.1 Calculating the indirect influence of CSR on loyalty
|
Indirect influence |
Level of influence |
|
CSR _ identification goods Loyalty KH |
.636*(.269+.171*.175) =.190 |
|
Corporate Social Responsibility Customer's Trust Loyalty of KHU |
.522*(.245+.173*.175+.267*(.284+.231*.175)) =.189 |
|
CSR Guest feelings goods Loyalty KH |
.369*(.284+.231*.175) =.120 |
|
CSR Customer satisfaction Loyalty KH |
.255*.175 =.045 |
|
Total influence |
=.543 |
13.1 SMALL GENDER GROUP ANALYSIS
Social Responsibility
N[I BELIEVE]
NHANDANG
2
cAvixuc
e31
euNc SMALL
Fan fiction - MH Bat Bien
HAILONG
Nu , ,
Unstandardized estimates
CMIN 790,718; DF 677, P .0D2
CM) NDF 1.168
CFI .974 ; GFI .819 ; TLI .972
RMSEA .027
CFI .974 ; GFI .819 ; TLI .972
RMSEA .027
13.2 MULTI-GROUP ANALYSIS BY BANKING PRODUCT CHARACTERISTICS
— 07
e6 efi e4 e3 e2 et
.29
XDb MD5 NDF MD3 ND2 ND1
NHANDANG
e8 e9
.28
NIEMTIN
e31
TRUNGMANH
1.16
.22
TNXMD
CAMXUC
CX4
Fan fiction - MH Bat Bien
HAILONG
" CMlf4 824,126; DF 677, P .000
Account , ,
Unstandardized estimates
CMINDF 1.217
"' CFI .959 ; GFI .812 ; TLI .955 RMSEA.030
.35
e6
NDb NDS ND4 N0 3 N D2 N01
Social Responsibility
NIEMTIN
NHANDANG
e2
CAMXUC
e31
TRUNGMANH
2
Fan fiction - MH Bat Bien
HAILONG
CMIN 824.1262 DF 677, P .000
TT , , ,
Unstandardized estimates
CMINDF 1.217
CFI .959 ; GFI .812 ; TLI .955" RMSEA.030"
13.3 MULTI-GROUP ANALYSIS BY BANKING CHARACTERISTICS
.35 .33
e6 e5 e4
e2 e1
NDb NDS NO4 3 NB3 NDZ ND1
e9 NT3
HT4 HT5
e33
NIEMTIN
NHANDANG
e31
TRUNG THANH
FT3
CSR
** 'CX4'
CX5
CAMXUC
The story of a group of people - MH Bat Bien Joint Stock Commercial Bank KHAC
Unstandardized estimates
HAILONG
HU HL2 HL3 HL4
CX1
CMIN 839,516; DF 677, P .000
CMINDF 1.240
z CF•I .964 ; GFI .814 ; TLI .960
RMSEA .032
e6 e5 e4 e3 e2 et ND6 NDS ND4 3 ND3 HDZ f/ D1
e7 NT1
e6 NT2
e33
NIEMTIN
NHANDANG
e31
TRUNG THANH
M3 M2
771
first
1 CSR
first
first
|
HUNDRED |
HL2 |
HL3 |
HL4 |
CMIN 839,516; DF 677, P .000 CMINDF 1.240 |
|
|
s |
CFI .964 ; GFI .814 ; TLI .960 |
||||
|
2 |
2 |
2 |
2 |
RMSEA .032 |
Legend of the group - MH Bat Bien NHA NUOC Joint Stock Commercial Bank
Unstandardized estimates
HAILONG
CAMXUC
13.4 MULTI-GROUP ANALYSIS BY TIME OF USE
.34 35 44.51
e6 e5 e4 e3 e2 e1
.20
ND6 NDS fJD4 ND3 ND2 ND1
e e8
e9 NT3
first
1.00
.36
32
e3t
NIEMTIN
NHANDANG
.15 jg
.13
.18
e31
first
TRUNGMANH
1.32
first
1.00
first
first
first
.ninety three
Social Responsibility
.18
.17
.1 $g
e2
first
CAMKUC
1.16
HAILONG
MH Bat Bien 1 °° rs
<=3 MEN
j gg 1.11
CMIN 951.150; DF 677, P .000
Unstandardized estimates
HU HL2
HL3 HL4 CMINDF 1.405
5.38.41 CFJ .941 ; GFI .810 ; TLI .934
RMSEA.042
.2O
e6 
e4 e3 e2
.69
e1
e NT1
1.00
Social Responsibility
22
e33
NIEMT)WOMEN
.17
NHANDANG
.15 g$
e2
29
CAMXUC
e31
TRUNG THANH
1. 46
CR2
774 1 2 g
first
.27
HAILONG
'"° z
CMIN 951.150; DF 677, P .000
3 MEN
Unstandardized estimates "°° ""*
.36 45
r› «r‹ CMINDF1.405 zz ›s CFI .941 ; GFI .810 ; TLI .934
RMSEA.042
13.5 MULTI-GROUP ANALYSIS BY INCOME
e6 eS e4 e3 e2 e1
ND6 ND5 N04 y 2 ND3 ND2 ND't
8 j 1. 7 1
e 1 Nf1
1.00
e33
NHANDANG
20
e31
ed ' NT2
e9 M75
1 1 NT4
first
NIEM TIN
4
2 g
TRUNG THANH
1 NT5
first
first
1 1 CSR
first
first
first
.16
29
first
first
CAMXUC
CX3 1 $
CX2 1 1
CX1 1
MH Bat Bien
DUOI 10 CHILDREN
Unstandardized estimates
HAILONG
HU HL2 HL3 HL4
e4
CMIN 829,321; DF 677, P .000
CMINDF 1.225
CFI .966 ; GFI .814 ; TLI .962
RMSEA .031
e1
ND6 NDS " 32 D3 ND2 NDF
.32
e' NT1
e33
NHANDANG
e31
e9 NT3
1 NT4
1 ' NT5
first
1 '
1 '
first
first
NIEMTIN
29
HAILONG
CAMXUC
TRUNGMANH
N2 771
CX4 2 2
CX3 1 g
CX2' 1 j
CX1 1
Legend of the group - MH Bat Bien 10TR TRO LEN
Unstandardized estimates
HU HL2 HL3 HL4
CMIN 829,321; DF 677, P .000
CMINDF 1.225
CFI .966 ; GFI .814 ; TLI .962
RMSEA .031
APPENDIX 14: DESCRIPTION STATISTICS OF MEASURES
Descriptive Statistics Descriptive Statistics
|
WOMEN |
Minim um |
Maxi mum |
Mean |
Std. Deviati on |
|
|
TN1 |
236 |
1.0 |
5.0 |
3,606 |
1.1305 |
|
TN2 |
236 |
1.0 |
5.0 |
3,619 |
1.1916 |
|
TN3 |
236 |
1.0 |
5.0 |
3.572 |
1.2165 |
|
TN4 |
236 |
1.0 |
5.0 |
3,606 |
1.1380 |
|
TN5 |
236 |
1.0 |
5.0 |
3.530 |
1.1086 |
|
236 |
|
WOMEN |
Minim um |
Maxi mum |
Mean |
Std. Deviati on |
|
|
NT1 |
236 |
1.0 |
5.0 |
3,644 |
.9181 |
|
NT2 |
236 |
1.0 |
5.0 |
3.568 |
.9848 |
|
NT3 |
236 |
1.0 |
5.0 |
3.653 |
1.0386 |
|
NT4 |
236 |
1.0 |
5.0 |
3,716 |
1.0021 |
|
NT5 |
236 |
1.0 |
5.0 |
3,784 |
1.0189 |
|
236 |
|
WOMEN |
Minim um |
Maxi mum |
Mean |
Std. Deviati on |
|
|
ND1 |
236 |
1.0 |
5.0 |
3.275 |
.9700 |
|
ND2 |
236 |
1.0 |
5.0 |
3,288 |
.9462 |
|
ND3 |
236 |
1.0 |
5.0 |
3.339 |
1.0697 |
|
ND4 |
236 |
1.0 |
5.0 |
3.343 |
1.0861 |
|
ND5 |
236 |
1.0 |
5.0 |
3.326 |
1.0677 |
|
ND6 |
236 |
1.0 |
5.0 |
3.343 |
1.0298 |
|
236 |
Descriptive Statistics
|
WOMEN |
Minim um |
Maximu m |
Mean |
Std. Deviati on |
|
|
CX1 |
236 |
1.0 |
5.0 |
3.428 |
.9034 |
|
CX2 |
236 |
1.0 |
5.0 |
3.453 |
1.0158 |
|
CX3 |
236 |
1.0 |
5.0 |
3.559 |
1.0359 |
|
CX4 |
236 |
1.0 |
5.0 |
3.525 |
1.0249 |
|
236 |
Descriptive Statistics Descriptive Statistics
|
WOMEN |
Minim um |
Maxi mum |
Mean |
Std. Deviati on |
|
|
HL1 |
236 |
2.0 |
5.0 |
3,623 |
.8133 |
|
HL2 |
236 |
1.0 |
5.0 |
3,708 |
.9011 |
|
HL3 |
236 |
1.0 |
5.0 |
3,636 |
.8719 |
|
HL4 |
236 |
1.0 |
5.0 |
3,742 |
.9254 |
|
236 |
|
WOMEN |
Minimu m |
Maximu m |
Mean |
Std. Deviati on |
|
|
TT1 |
236 |
1.0 |
5.0 |
3.597 |
.8770 |
|
TT2 |
236 |
1.0 |
5.0 |
3.542 |
.9905 |
|
TT3 |
236 |
1.0 |
5.0 |
3.572 |
1.0185 |
|
TT4 |
236 |
1.0 |
5.0 |
3.555 |
1.0279 |
|
236 |
APPENDIX 15: SAMPLE DESCRIPTION STATISTICS
|
Statistics |
S |
|
|
GENERAL |
||
|
WOMEN |
Valid |
236 |
|
Missing |
0 |
GENERAL
|
Frequency |
Percent |
Valid Percent |
Cumulative Percent |
||
|
Valid |
male |
135 |
57.2 |
57.2 |
57.2 |
|
Nu |
101 |
42.8 |
42.8 |
100.0 |
|
|
Total |
236 |
100.0 |
100.0 |
||
|
Statistics |
S |
|
|
AGE |
||
|
WOMEN |
Valid |
236 |
|
Missing |
0 |
AGE
|
Frequency |
Percent |
Valid Percent |
Cumulative Percent |
||
|
Valid |
<25 |
68 |
28.8 |
28.8 |
28.8 |
|
25-40 |
80 |
33.9 |
33.9 |
62.7 |
|
|
41-60 |
69 |
29.2 |
29.2 |
91.9 |
|
|
>60 |
19 |
8.1 |
8.1 |
100.0 |
|
|
Total |
236 |
100.0 |
100.0 |
||
|
Statistics |
S |
|
|
EDU |
||
|
WOMEN |
Valid |
236 |
|
Missing |
0 |
EDU
|
Frequency |
Percent |
Valid Percent |
Cumulative Percent |
||
|
Valid |
University |
80 |
33.9 |
33.9 |
33.9 |
|
After university |
38 |
16.1 |
16.1 |
50.0 |
|
|
High School |
68 |
28.8 |
28.8 |
78.8 |
|
|
Intermediate, Advanced class |
50 |
21.2 |
21.2 |
100.0 |
|
|
Total |
236 |
100.0 |
100.0 |
||
|
Statistics |
S |
|
|
INCOME |
||
|
WOMEN |
Valid |
236 |
|
Missing |
0 |
|
INCOME
|
Frequency |
Percent |
Valid Percent |
Cumulative Percent |
||
|
Valid |
10000000 - 20000000 VND |
41 |
17.4 |
17.4 |
17.4 |
|
< 5,000,000 VND |
thirty first |
13.1 |
13.1 |
30.5 |
|
|
>=20,000,000 VND |
47 |
19.9 |
19.9 |
50.4 |
|
|
5,000,000 - <10,000,000 VND |
117 |
49.6 |
49.6 |
100.0 |
|
|
Total |
236 |
100.0 |
100.0 |
||
|
Statistics |
S |
|
|
NHGD |
||
|
WOMEN |
Valid |
236 |
|
Missing |
0 |
NHGD
|
Frequency |
Percent |
Valid Percent |
Cumulative Percent |
||
|
Valid |
BIDV |
41 |
17.4 |
17.4 |
17.4 |
|
VIETNAM BANK |
37 |
15.7 |
15.7 |
33.1 |
|
|
ACB |
32 |
13.6 |
13.6 |
46.6 |
|
|
VIETCOMBANK |
29 |
12.3 |
12.3 |
58.9 |
|
|
SACOMBANK |
24 |
10.2 |
10.2 |
69.1 |
|
|
SCB |
20 |
8.5 |
8.5 |
77.5 |
|
|
TECHCOMBANK |
14 |
5.9 |
5.9 |
83.5 |
|
|
AGRIBANK |
11 |
4.7 |
4.7 |
88.1 |
|
|
SHB |
9 |
3.8 |
3.8 |
91.9 |
|
|
EXIMBANK |
7 |
3.0 |
3.0 |
94.9 |
|
|
DONGABANK |
4 |
1.7 |
1.7 |
96.6 |
|
|
TPBANK |
3 |
1.3 |
1.3 |
97.9 |
|
|
KIENLONGBANK |
2 |
.8 |
.8 |
98.7 |
|
|
MBBANK |
first |
.4 |
.4 |
99.2 |
|
|
MSBBANK |
first |
.4 |
.4 |
99.6 |
|