LIST OF REFERENCES
List of domestic documents
1. Report summarizing the State management of tourism in 2018 and directions, tasks and solutions in 2019, People's Committee of Do Son District.
2. Ministry of Culture, Sports and Tourism (2017), Decision No. 718/QD-BVHTTDL on promulgating the "Code of Conduct for Civilized Tourism" , Link: https://thuvienphapluat.vn/van-ban/van-hoa-xa-hoi/Quyet-dinh-718-QD-BVHTTDL-Bo-Quy-tac-Ung-xu-van-minh-du-lich-2017-342148.aspx.
3. Hai Phong City Electronic Information Portal, Socio-economic situation report in February and the first two months of 2020 , Accessed March 28, 2020, Link: https://haiphong.gov.vn/bao-cao-kinh-te-xa-hoi-thanh-pho/Bao-cao-tinh-hinh-kinh-te---xa-hoi-thang-02-va-02-thang-dau-nam-2020-13489.html.
4. Hoang Trong Tuan (2015), Factors affecting tourist satisfaction at tourist destinations in Ho Chi Minh City, Ho Chi Minh City University of Education Science Journal, No. 10, 87-97.
5. Hoang Trong, Chu Nguyen Mong Ngoc (2008), Research data analysis with SPSS , Volume 1-2, Hong Duc Publishing House, page 31.
6. Food Safety Law (2012), National Assembly, Law No.: 55/2010/QH12 Link: http://vanban.chinhphu.vn/portal/page/portal/chinhphu/hethongvanban?class_i d=1&mode=detail&document_id=96032.
7. Vietnam Tourism Law (2017).
8. Luu Thanh Duc Hai and Nguyen Hong Giang (2011), Analysis of factors affecting tourist satisfaction when traveling to Kien Giang , Can Tho University Science Journal, No. 19b, 85-96.
9. Minh Son (2019), Vietnam's GDP in 2019 increased by 7.02%, Vnexpress Newspaper, Link: https://vnexpress.net/kinh-doanh/gdp-viet-nam-nam-2019-tang-7-02- 4033893.html.
10. Nguyen Dinh Tho and Nguyen Thi Mai Trang (2009), Scientific Research in Business Administration , Statistical Publishing House.
11. Nguyen Dinh Tho, Scientific research methods in business , Finance Publishing House, 2nd edition.
12. Nguyen Thanh Sang (2015), Factors affecting the quality of tourism services in Bac Lieu province , Can Tho University Science Journal, No. 41, 43- 50.116.
13. Phan Viet Dua (2017), Evaluation of tourist satisfaction with cultural tourism in Bac Lieu province , Scientific Journal of University of Social Sciences and Humanities.
14. Regulations on "Management of tourism activities at tourist areas and spots in Do Son District, Hai Phong City" (2020), Link: https://bientap.vbpl.vn//FileData/TW/Lists/vbpq/Attachments/140389/VanBa nGoc_di-1-2020-qd-ubnd.signed.pdf.
15. Thanh Giang (2020), In 2019, Vietnam tourism achieved a "golden" growth miracle , Bnews.vn Newspaper, Link: https://bnews.vn/nam-2019-du-lich-viet-nam- dat-ky-tich-vang-tang-truong/143985.html.
16. Thuy Ha (2018), Vietnam is the world's tourism highlight 2018 , Electronic Culture Newspaper, Link: http://www.baovanhoa.vn/du- lich/artmid/416/articleid/12049/viet-nam-la-diem-nhan-du-lich-the-gioi- 2018.
17. Thuy Linh (2018), Tourism industry will contribute 10% of the country's GDP , Bnews.vn, Link: https://bnews.vn/nganh-du-lich-se-dong-gop-10-gdp-ca-nuoc/104662.html.
18. Tran Duc Thanh (2005), Introduction to tourism science , Hanoi National University Publishing House.
19. Tran Duc Thanh, Tran Thi Mai Hoa (2017), Tourism Geography Textbook , Hanoi National University Publishing House.
20. Tran Thi Luong (2011), Research on domestic tourists' satisfaction with Da Nang tourist destination , Master's thesis in Business Administration, Da Nang University, (6-7).
21. Trinh Xuan Dung (2002), Hotel business administration textbook, Hanoi National University, Hanoi National University Publishing House.
List of foreign documents
1. Ali, Jihad Abu; Howaidee Majeda (2012), “The Impact of Service Quality on Tourist Satisfaction in Jerash”, Interdisciplinary Journal of Contemporary Research In Business, (312), pp 164-187.
2. Cadotte, ER, Woodruff, RB & Jenkins, RL (1982), „Norm and expectations predictions: How different are the measures?‟, Proceedings of The seventh annual conference on consumer satisfaction, dissatisfaction and complaining behavior, the University of Tennessee, Knoxville, Tennessee, USA.
3. Clare Weeden (2001), Ethical tourism: An opportunity for competitive advantage?, University of Brighton, School of Service Management, 49 Darley Road, Eastbourne BN20 7UR, UK.
4. Donald M. Davidoff (1994), Contact: Customer Service In The Hospitalit An Tourism Industry, Prentice Hall, ISBN: 0138089167, 272 pages.
5. Jamieson, S. (2004). Likert scales: how to (ab)use them. Medical Education, 38(12), 1217-1218.
6. Jeanette Mcdonald (2015), The Role of Ethics on Tourist Destination Image Formation: An Analysis of the French Student Travel Market , Business administration, Université Nice Sophia Antipolis.
7. Lecturer PhD Constanţa ENEA (, The tourism industry of ethics and tourism , Constantin Brancuşi University Tg-Jiu.
8. Likert, R. (1932). A technique for measuring attitudes. Archives of psychology, 140, 1–55.
9. Parsa, H.G., Lord, K.R., Putrevu, S., & Kreeger, J. (2015). Corporate social and environmental responsibilities in the services: will consumers pay for it?. Retail and Consumer Services magazine.
10. Sonia Khan (2014), Tourism Business: An Ethical Dimension , International Journal of Hospitality & Tourism Systems. Exclusive Marketing Rights: Publishing India Group.
11. Tribe, J. & Snaith, T. (1998). From SERQUAL to HOLSAT: holiday satisfaction in Varadero, Cuba. Tourism Management, 19, 25-34.
12. Valerie Sheppard & David Fennell (2018), The SAGE Handbook of Tourism Management: Theories, Concepts and Disciplinary Approaches to Tourism , Edited by: Chris Cooper, Serena Volo, William C. Gartner & Noel Scott, Subject: Hospitality, Travel & Tourism Management.
APPENDIX
7.5
7
6.5
6
5.5
5
Vietnam's GDP growth in the last 10 years (Unit: %/year)
7.08
6.78
6.68
6.81
7.02
6.24
5.98
6.21
GDP growth in the last 10 years
APPENDIX 1. CHART OF VIETNAM'S GDP GROWTH RATE
5.32
5.25 | 5.42 | ||||||||
2009 | 2010 | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 2019 |
Maybe you are interested!
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Region III Growth Rate and GDP of Vietnam, Japan, South Korea and Taiwan (%) -
GDP and GDP Growth Rate of Hanoi as of December 31, 2006, by Economic Sector - Calculated at 1994 Prices -
Forecast of Population Growth Rate, GDP and CPI According to Scenarios to 2020 Average According to Stages, %. -
Chart Showing the Growth Rate of International and Domestic Tourists to Ninh Hoa Town in the Period 2007 - 2013 -
Capital Mobilization Growth Rate of Vietnam's Banking System
Chart 18. Vietnam's GDP growth rate from 2009 - 2019
(Unit: %/year)
Source: General Statistics Office
APPENDIX 2. FOUNDATION MODEL FOR SUSTAINABLE TOURISM DEVELOPMENT
Model 4. UNWTO Sustainable Tourism Development Platform (2009)
Source: Clare Weeden (2001)
APPENDIX 3. IN-DEPTH INTERVIEW WITH LOCAL AUTHORITIES OF VAN HUONG WARD, DO SON DISTRICT, HAI PHONG CITY.
UNIVERSITY OF SOCIAL SCIENCES AND HUMANITIES, HANOI
GENERAL INFORMATION SECTION
1. Gender: □ Male □ Female
2. Position: ............................................................................................................
3. Agency: ............................................................................................................
INTERVIEW CONTENT
STT
Question | Reply | |
1 | How is the development of local tourism and food service establishments going? | |
2 | How do localities manage, monitor and inspect the service quality of tourism and food service businesses? | |
3 | What negative issues occurred during the investigation and supervision of food service businesses? | |
4 | Regarding the negative aspects that are still happening in the tourism food service business, what solutions does the government have to improve the issue of tourism business ethics? |
How do tourists rate issues of local food service ethics? | ||
6 | What do tourists have to say about local food service ethics? | |
7 | How can the government improve the quality of local food service business ethics to increase customer satisfaction? |
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