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Overview of Customer Relationship Management for Hotels

Organizations, and has a major impact and influence on successful change initiatives (Schein, 1988; McAdams, 1996). The thesis approaches CM theory because when implementing a CRM project, it affects all activities, functional departments of the business and the business needs to change to match ...

Recommendations to the State Bank

3.2.4.4 Strengthening human resources to develop cashless payments In recent times, human resources in the payment sector of the banking system have been enhanced in both quantity and quality, and training of human resources for payment work has also received more attention and focus. However, with ...

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