Develop regional tourism with the above localities to form the Viet Bac War Zone tourism area.
Implementing the direction of the Ministry of Culture, Sports and Tourism, the program " Through the heritage sites of Viet Bac " has been organized in the province, specifically as follows:
Table 2.3: Time and host unit of the program " Through the heritage sites of Viet Bac"
Time of organization
function
Host province function | Main activities | |
First time (November 21 - 23, 2009) | Ha Giang | - Performing special art performances on the field with the ideological theme "Ha Giang with the whole country and region integrates and develops" - Linked with the tourist attraction along the economic corridor of Kunming - Ha Giang - Hanoi - Hai Phong - Quang Ninh - Organize the final competition of tour guide "The beauty of the Northeast region" - Photo exhibition of scenic spots and people of 4 provinces - Exhibition displaying and introducing tourism and culinary products of 4 provinces and cultural and tourist villages of Ha Giang province. - Costume performance contest of ethnic groups of 4 provinces - Specialized tour to explore Ha Giang-Tuyen Quang-Cao Bang, Bac Dry |
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Concept: Rainfall Intensity Is The Amount Of Rain In A Unit Of Time, Usually Symbolized As A, The Unit Of Measurement Is Usually Mm/minute. Rainfall Intensity Is A -
Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Analyzing Customer Reviews About The Official Website Of Hues Discount Card Program Of Tan Nguyen Mtv Company Limited. -
Organizing Capacity Training to Develop School Education Programs According to the New General Education Program for Management and Teaching Staff -
Forecast of Number of Rooms for the Period 2020 – 2030 (Unit: Room)

- Organize fireworks | ||
Second time (November 21 - 23, 2010) | Tuyen Quang | - Art festival and performance of ethnic costumes of 4 provinces - Introduce some cultural activities of ethnic groups in Tuyen Quang - Workshop on cooperation in tourism development "Returning to the Viet Bac source" - Sports competitions - Photo exhibition of land and people of 4 provinces - Tuyen Quang Trade and Tourism Fair 2010 - Professional art performance exchange career |
Third time (November 6 – 9, 2011) | Bac Can | - Sports competitions - Photo exhibition Land and People of 6 provinces - Professional art performances and national costume demonstrations - Contest for good and elegant tour guides - Survey to introduce Bac Kan tourist routes and destinations; Trade - Tourism Fair Bac Kan |
IV (October 6 – 8, 2012) | Cao Bang | - Photo exhibition of the land and people of Viet Bac - Cao Bang past and present - Professional art exchange representatives of the Art Troupe of 6 Vietnamese provinces North, Vietnam Folk Music and Dance Theater |
North, Baise City Art Troupe, Guangxi, China - Compete in the following sports: Tennis, Shuttlecock Throwing, Stick Pushing and Clogs - International Trade and Tourism Fair | ||
V (November 4 – 7, 2013) | Lang Son | - Survey of tours and tourist routes in 6 Viet Bac provinces - Workshop "Building and developing tours and tourist routes of 6 Viet Bac provinces associated with Hanoi Capital" - Competition of Tourist Riders of 6 Viet Bac provinces - Exhibition on tourism and cuisine with the theme "Viet Bac cultural heritage associated with sustainable tourism development". - Professional art performance exchange of 6 Viet Bac provinces and 1 art troupe of Zhuang Autonomous Region, Guangxi, China - Sports activities with traditional sports such as: tug of war, going to the zoo stick push |
VI (November 18 - 20, 2014) | Thai Nguyen | - Photo exhibition "Viet Bac cultural heritage - tourist destination" - Scientific workshop on preserving and promoting cultural heritage values associated with tourism development in the Viet Bac region - Thai Nguyen 2014 Tourism, Culinary Culture and Trade Exhibition Fair... - The highlight of the Opening Ceremony is |
Art program with the theme "Through the heritage regions of Viet Bac" with the participation of more than 500 actors from art troupes in the region, Viet Bac Folk Music and Dance Theater and famous artists domestic. | ||
VII time (10/2015) | Ha Giang | - Opening ceremony at 26.3 Square, Ha Giang city - Exhibition "Cultural tourism space of Viet Bac region" - Organizing competitions of national sports - The first Ha Giang Open Plate Race - Tourism survey program in Ha Giang and summary of tourism development cooperation program of 6 provinces in Viet Bac region in the period of 2009 - 2015, direction for the period 2015 – 2020. |
Source: Author's synthesis
Thus, although the tourism development cooperation bloc in general and tourism promotion cooperation in particular have just been formed, initially tourism activities in the Northeast region have achieved some encouraging results such as: In 2009, tourism revenue of the 4 provinces participating in the program reached nearly 2,000 billion VND, in 2010 the revenue reached over 2,500 billion VND; propaganda and promotion work on mass media has been constantly promoted; the quality of tour guides and tour guides has been gradually improved; the number of investors and tourists coming to cooperate, visit and relax has increased, contributing significantly to promoting development.
socio-economic development, hunger eradication and poverty reduction in localities. At the same time, preserve and promote traditional cultural values and cultural heritage of ethnic groups in the provinces.
After six years of implementing the Tourism Program through the Viet Bac Heritage Sites, tourism activities in the provinces in the region have made significant progress, contributing to promoting socio-economic development, increasingly attracting a large number of domestic and foreign tourists to visit, research, and learn about the land and people of Viet Bac. Through the Program, cooperation between the provinces has achieved important results, information exchange and updating has been improved, tourism promotion and advertising activities through fairs and exhibitions have been promoted; travel businesses in the provinces in the region have exchanged guests, linked tours and routes relatively well and have initially achieved certain results, contributing positively to the development of new tourism products in the localities. The Tourism Program through the Viet Bac Heritage Sites is gradually creating its own brand for the region and attracting the attention of domestic and foreign investors and tourists.
Thus, it can be affirmed that the program "Through the Viet Bac heritage sites" is an effective method that the Northeast region is applying to promote tourism development. Because this is the way to preserve and promote the value of cultural heritage associated with tourism development, considering this a strategic task, with important historical, cultural and economic significance. The provinces in the region have agreed to jointly implement many activities to preserve tangible and intangible cultural heritages and develop tourism, such as surveying, coordinating the construction of tours, inter-provincial tourism routes, connecting with localities, provinces in the country and the Asian region...
Obviously, according to the Vietnam Tourism Development Strategy to 2020, vision 2030, it has been determined that developing regional tourism with depth, focus, key points, brand and competitiveness is a major orientation to develop tourism in the territory in accordance with the characteristics and tourism resources associated with the characteristics of the region, forming clusters of strong tourism development links. Therefore, Viet Bac tourism, if it wants to develop, needs to create strong regional links. The rotation of organizing the annual tourism program "Through the heritage sites of Viet Bac" is also an effective method that the provinces of the Viet Bac region are applying to promote the development of regional tourism links. From this program, leaders of the provinces in the region have the opportunity to meet, exchange and share experiences in tourism development; Travel agencies learn about many new routes and tourist destinations through the introduction of the local tourism industry... Possessing many unique tangible and intangible cultural heritages, tourism in the Viet Bac region will really take off if there is adequate investment in the future.
In short, with the program “Tourism through the heritage areas of Viet Bac” , the Northeast region is gradually tightening the connection, building a unified and suitable tourism management mechanism, exploiting the potential and strengths of each locality. At the same time, efforts are made to link tourism promotion to maximize the mobilization of local resources in tourism development, avoid financial waste, avoid duplication of tourism products, build and promote regional specific tourism products; build, establish and promote the image of regional tourism to the market... At the same time, implementing regional tourism programs, oriented towards domestic and international market demand, determined to build Viet Bac into a sustainable tourism development region in the future.
2.3.2. Linking tourism promotion through the event "Cultural, Sports and Tourism Festival of Ethnic Groups in the Northeast Region"
The Northeast region - the border area - the sacred land that always protects and shelters the Fatherland of Vietnam. This is the solid base of many revolutionary periods with heroic feats. Each land name, each village name has gone down in history and will forever be the pride of the Vietnamese people. The Northeast is also the place where many immortal cultural and historical values from the past to the present converge and crystallize. Recognizing that, the Ministry of Culture, Sports and Tourism has directed the provinces in the region to organize the Cultural, Sports and Tourism Festival of the ethnic groups in the Northeast region.
Purpose: This is a large-scale political and cultural activity organized to introduce and promote to domestic and international friends the potential and strengths of cultural, sports and tourism development and the cultural heritage values of ethnic minorities in the Northeast region in the process of innovation, integration and development. Through that, it contributes to preserving, promoting and honoring the cultural identity of ethnic groups, educating patriotism and national pride, consolidating and strengthening the great national unity bloc, promoting socio-economic development, and improving the level of cultural and spiritual enjoyment for the people. The festival is also a bridge for exchanges, meetings and experiences exchange between artisans, actors and athletes from provinces in the region.
Request:
+ Cultural, sports and tourism activities organized during the Festival must be carefully and thoroughly prepared, ensuring quality, efficiency, practicality and economy.
+ Linking cultural and sports activities with promoting the potential to attract tourism development of the provinces. The activities of the Festival must
performed by artisans, artists, actors, musicians, athletes from the Northeastern provinces.
+ Selecting typical cultural characteristics of ethnic groups in the region, organizing community activities, promoting the role of cultural subjects, cultural exchanges, ensuring the preservation, honoring and promoting traditional cultural values associated with progressive factors of the times; contributing to creating a truly beneficial cultural, sports and tourism playground for the ethnic communities in the Northeast region.
+ Regarding the direction work, it is necessary to ensure consistency in content, flexibility and creativity in the direction work, and coordination in organizing and implementing the Festival plan between the Ministry of Culture, Sports and Tourism, the People's Committee of Bac Kan province and the provinces in the Northeast region.
Cultural, sports and tourism activities during the festival are an opportunity for local artisans, actors and athletes to meet, exchange, learn and introduce the best and unique traditional cultural, sports and tourism features of each ethnic group; at the same time, promote the cultural heritage value of the Northeast region in the process of innovation, integration and development. The festival is also an opportunity to raise awareness of all levels, sectors and ethnic people in the region about their sense of responsibility in building and developing an advanced Vietnamese culture imbued with national identity; linking cultural, sports and tourism activities with the implementation of socio-economic goals according to the Resolution of the National Congress of the Party... Thus, the Cultural, Sports and Tourism Festival of the Ethnic Groups in the Northeast region, although aiming to introduce the potential of culture, sports and tourism..., only demonstrates the connection to promote tourism through the provinces in the region jointly organizing a common activity on culture, sports and tourism. This activity is not necessarily a connection to promote tourism.


![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
zt2a3ge
zc2o3n4t5e6n7ts
At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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