income of all classes of people; encourage the development of apartment buildings suitable to the specific conditions of each type of urban area to contribute to increasing the housing fund, saving land, creating a civilized urban lifestyle; limit and eventually end the allocation of individual plots of land to households and individuals to build their own houses. Currently, the gap between housing segments is very large. Office buildings are springing up rapidly, demand is saturated while housing projects for low-income people are seriously lacking. This invisibly creates difficulties, becoming a barrier in completing loan applications to support the purchase of social housing for low-income people.
Fifth, thoroughly grasp the viewpoint and solutions for synchronous development.
That is, housing must be developed synchronously with technical infrastructure, social infrastructure, in accordance with the planning approved by competent authorities to contribute to improving the quality of housing and sustainable urban development. Avoid the situation of rampant construction without overall planning leading to many negative consequences later. This is to help build trust of society in general and low-income people in particular in the social housing market, thereby stimulating the demand for social housing for low-income people, creating the sustainability of the social housing market for low-income people.
CONCLUSION OF CHAPTER 3
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Law on social housing loans for low-income people at commercial banks in Vietnam - 1 -
Signing and implementing social housing lease-purchase contracts according to Vietnamese law - 10 -
Signing and implementing social housing lease-purchase contracts according to Vietnamese law - 1 -
Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Evaluation of the Process of Completing the Procedures for Granting Property Ownership Certificates at 2 Social Housing Areas (Unit:%)
According to the principle of consistency, any legal document in its life cycle must always be amended and supplemented to reflect and be consistent with reality. The law on lending to buy social housing for low-income people at commercial banks is no exception to this rule, especially in the context of the practical activities of building and developing social housing and social housing for low-income people, which have only recently taken place in our country, following an increasingly hot development trend in recent years.

Based on the legal status of social housing loans for
low-income people at commercial banks in the recent past, at the same time thoroughly grasping and applying the State's viewpoints, goals and orientations towards the legal system in general and the law on social housing loans for low-income people at commercial banks in particular, the thesis has proposed solutions and recommendations to improve social housing development policies in general and legal policies on social housing loans for low-income people in particular.
The solutions that the thesis aims to improve the law on social housing loans for low-income people at commercial banks include: general solutions and specific solutions. For general solutions, the thesis aims to build and improve mechanisms and policies to improve skills and legislative capacity for staff, staff building and implementing legal policies on social housing loans. This is considered an important and essential solution to improve the quality of social housing loans. In addition, the thesis also aims at specific solutions such as: Improving legal regulations on subjects, conditions, principles and legal procedures for social housing loans for low-income people at commercial banks.
CONCLUDE
The National Housing Development Strategy for the 2011-2020 period approved by the Government in November 2011 affirmed that housing development is the responsibility of the State and the whole society. In major cities across the country, there are currently about 300,000 households living in simple, unstable housing, including more than 1 million houses with an area of less than 30m² (less than 7m²/person). The Ministry of Construction forecasts that by 2020, the housing demand for low-income people in major cities will be about 1 million units, but the current supply only meets about 10,000 units/year. Meanwhile, the latest statistics show that currently, Vietnam has 33.1% of the population, equivalent to more than 30 million people, living in urban areas. Among these, a significant number are people from rural areas to urban areas, earning a living in industrial zones and urban areas with low incomes and no stable housing. Thus, meeting the housing needs of this labor force is becoming increasingly urgent and is a major concern of the State as well as the whole society. Therefore, in order to effectively implement the policy of developing social housing for low-income people to create housing for low-income people, ensure the right to housing of citizens, ensure stability, social security, and at the same time create a driving force to promote socio-economic development, it is necessary to quickly perfect the law on lending to buy social housing for low-income people in order to create a framework and legal corridor for this credit activity at commercial banks.
With the thesis topic: "Law on lending to buy social housing for low-income people at commercial banks", the author has initially researched and clarified some theoretical and practical issues on the law on lending to buy social housing for low-income people. Below are some research results of the thesis.
Firstly, the thesis focused on analyzing and clarifying a number of theoretical issues as well as the theoretical framework on social housing, characteristics, and subjects eligible for preferential treatment in purchasing social housing; social housing for low-income people, characteristics, subjects, and subjects.
The subjects eligible to buy social housing for low-income people are those who have stable jobs and an average monthly income lower than the income subject to personal income tax according to current personal income tax laws.
Second, from the clarification of the concept, nature, lending activities and legal regulations on lending activities of commercial banks, the thesis analyzes and discloses the content of legal regulations on lending activities to buy social housing for low-income people in the following aspects: subjects, conditions, principles and procedures for lending.
Third, the thesis analyzed and evaluated the current legal status of social housing loans for low-income people at commercial banks in terms of regulations on lending subjects, lending conditions and principles; lending procedures and some other contents, thereby pointing out the difficulties, shortcomings and causes of those difficulties and shortcomings in the process of building and implementing legal policies on social housing loans for low-income people at commercial banks.
Fourthly, based on the analysis of the current legal status of social housing loans for low-income people at commercial banks and pointing out the limitations and causes of the limitations, the thesis proposes a number of solutions to contribute to improving the legal status of social housing loans for low-income people at commercial banks. In particular, it emphasizes the role of solutions to improve the capacity and legislative level of the staff advising, building and implementing legal policies for social housing loans for low-income people at commercial banks.
Fifth, the thesis makes a number of recommendations to the State and relevant state management agencies. In particular, the author boldly recommends that social housing lending activities for low-income people should be shifted from borrowing at commercial banks to borrowing at the Social Policy Bank, and at the same time recommends that the State should have mechanisms and legal policies to create capital sources for social housing policies for low-income people in the coming time.
REFERENCES
I. Vietnamese documents
1. Ministry of Finance (2002), Circular No. 20/2002/TT-BTC on Guidance for the implementation of Decree 71/2001/ND-CP dated October 5, 2001 of the Government on incentives for investment in the construction of houses for sale and rent, February 2002 , Hanoi.
2. Ministry of Construction (2006), Circular No. 05/2006/TT-BXD on Guidance on the implementation of a number of contents of Decree 90/2006/ND-CP dated September 6, 2006 on Detailed regulations and guidance on the implementation of the Housing Law in November 2006 , Hanoi.
3. Ministry of Construction (2008), Report on social housing data of Hanoi city sent to the Ministry of Construction in January 2008 , Hanoi.
4. Ministry of Construction (2009), Project on social housing construction investment program for the period 2009 - 2015 on Building a pilot mechanism for investment in construction of social housing infrastructure works, Hanoi.
5. Ministry of Construction (2009), Circular No. 36/2009/TT-BXD dated November 16, 2009 on Guidance on sale, lease, hire-purchase and management of housing for low-income people in urban areas , Hanoi.
6. Ministry of Construction (2010), Circular No. 16/2010/TT-BXD dated September 1, 2010 on Specific regulations and instructions for implementing a number of contents of Decree No. 71/20109/ND-CP dated June 23, 2010 on Detailed regulations and instructions for implementing the Housing Law, Hanoi.
7. Ministry of Construction (2013), Circular No. 02/2013/TT-BXD on Guidance on adjusting the apartment structure of commercial housing projects, urban construction investment projects and converting commercial housing to social housing or service works, Hanoi.
8. Ministry of Construction (2013), Circular No. 07/2013/TT-BXD dated May 15, 2013 on Guidance on determining subjects eligible for housing support loans under Resolution No. 02/NQ-CP dated January 7, 2013 of the Government, Hanoi.
9. Ministry of Construction (2013), Official Dispatch No. 1250/BXD-QLN dated June 25, 2013 on Guidance on determining loan subjects according to Circular No. 11/TT-NHNN and Circular No. 07/2013/TT-BXD dated May 15, 2013 , Hanoi.
10. Ministry of Construction (2014), Official Dispatch No. 05/2014/BXD-QLN dated January 2, 2014 on Subjects of purchasing social housing for low-income people , Hanoi.
11. Ministry of Construction (2014), Circular No. 08/2014/TT-BXD dated May 23, 2014 on Guidance on the implementation of some contents of Decree No. 188/2014/ND-CP dated November 20, 2013 of the Government on Development and management of social housing, Hanoi.
12. Ministry of Construction (2014), Circular No. 17/2014/TT-BXD dated November 20, 2014 on Amending and supplementing a number of articles in Circular No. 07/2013/BXD-QLN dated October 31, 2013 on Guidance on determining subjects eligible for housing support loans under Resolution No. 02/NQ-CP, dated January 7, 2013 , Hanoi.
13. Ministry of Construction (2015), Official Dispatch No. 395/2015/BXD-QLN dated March 3, 2015 on Guidelines for implementing housing support loans according to Circular No. 17/2014/BXD-QLN, Hanoi.
14. Government (1994), Decree No. 61/1994/ND-CP on Buying, Selling and Trading of Housing, Hanoi.
15. Government (2010), Decree No. 71/2010/ND-CP on detailed regulations and instructions for the implementation of the Housing Law , Hanoi
16. Government (2013), Resolution No. 02/2013/NQ-CP dated January 7, 2013 on Some solutions to remove difficulties for production and business, support the market, and resolve bad debt, Hanoi.
17. Government (2014), Resolution No. 61/2014/NQ-CP dated August 21, 2014 on Amending and supplementing Resolution No. 02/NQ-CP dated January 7, 2013 on a number of solutions to remove difficulties for production and business, support the market, and resolve bad debts, Hanoi.
18. Government (2014), Decree No. 188/2013/ND-CP, dated November 20, 2013 on Development and Management of Social Housing, Hanoi.
19. Government (2015), Decree No. 100/2015/ND-CP dated October 20, 2015 on Development and Management of Social Housing, Hanoi.
20. Nguyen Ngoc Dien (2009), “Social housing: Experiences of developed countries”, Construction Magazine , (9), pp.15-24.
21. Nguyen Manh Ha (2008), “Developing social housing as a social security policy”, Foreign Information Magazine, (6), pp.25-36.
22. Korea (2008), Korea Social Housing Development Report .
23. Pham Sy Liem (2007), “Need to have a complete social housing policy”,
Builder Magazine, (4), pp.30-38 .
24. Pham Sy Liem (2009), “Studying housing policies in other countries”, Builder Magazine, (3), pp.50-58.
25. Pham Sy Liem (2009), “Social housing development and stimulus policy”,
Journal of Management , (8), pp. 42-50.
26. Duong Thi Binh Minh (editor) (2012), Commercial housing development policy in Ho Chi Minh City: Theory and practice, Ho Chi Minh City General Publishing House, Ho Chi Minh City.
27. Ngo Le Minh (2013), “Social housing - From practical experience in Shanghai to Vietnam”, Architecture Magazine, (5), pp. 33-42.
28. State Bank (2009), Circular No. 18/2009/TT-NHNN dated August 14, 2009 on detailed regulations on lending by commercial banks to low-income housing buyers and renters in urban areas, Hanoi.
29. State Bank (2013), Circular No. 11/2013/TT-NHNN dated May 15, 2013 on Regulations on housing support loans under Resolution 02/NQ-CP of the Government , Hanoi.
30. State Bank (2014), Circular No. 32/2014/TT-NHNN dated November 18, 2014 on Amending and supplementing a number of articles in Circular No. 11/2013/TT-NHNN dated May 15, 2013, Hanoi.
31. State Bank (2015), Circular No. 25/2015/TT-NHNN dated December 9, 2015 on Guidelines for preferential loans to implement social housing policies, Hanoi.
32. National Assembly of Vietnam (2010), Law on credit institutions , National Political Publishing House, Hanoi.
33. National Assembly of Vietnam (2010), Law on State Bank , National Political Publishing House, Hanoi.
34. National Assembly of Vietnam (2014), Housing Law , Hong Duc Publishing House.
35. National Assembly of Vietnam (2015), Civil Code , National Political Publishing House, Hanoi.
36. National Assembly of Vietnam (2015), Construction Law , Labor Publishing House, Hanoi.
37. Huynh Nguyen Da Quyen (2011), Solutions for developing social housing in Da Nang City, Master's thesis, Da Nang University of Economics.
38. Hanoi Party Committee (2006), Program 11-Ctr/TU on urban development and management in Hanoi for the period 2006 - 2010 , Hanoi.
39. Prime Minister (2001), Decree No. 71/2001/ND-CP on Investment incentives for construction of houses for sale and rent , Hanoi.
40. Prime Minister (2004), Decision No. 76/2004/QD-TTg on approving the orientation for housing development to 2020 , Hanoi.
41. Prime Minister (2006), Decree No. 90/2006/ND-CP on detailed regulations and instructions for the implementation of the Housing Law , Hanoi.
42. Prime Minister (2007), Decision No. 1561/2007/QD-TTg on the Project to develop a pilot mechanism for investment in the construction of social infrastructure works for long-term lease to non-public units, Hanoi.
43. Prime Minister (2009), Decision No. 67/2009/QD-TTg dated April 24, 2009 on promulgating a number of mechanisms and policies for housing development for low-income people in urban areas, Hanoi.
44. Prime Minister (2011), Decision No. 1081/QD-TTg on Approval of the Master Plan for Socio-Economic Development of Hanoi City to 2020, with a vision to 2030, Hanoi.




![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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