MINISTRY OF EDUCATION AND TRAINING MINISTRY OF INDUSTRY AND TRADE
INSTITUTE FOR STRATEGY AND INDUSTRY AND TRADE POLICY
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TRAN DUC DUNG
IMPROVING THE SOCIAL RESPONSIBILITY OF VIETNAMESE ENTERPRISES IN COMMERCIAL BUSINESS ACTIVITIES
DOCTORAL THESIS IN ECONOMICS
MINISTRY OF EDUCATION AND TRAINING MINISTRY OF INDUSTRY AND TRADE
INSTITUTE FOR STRATEGY AND INDUSTRY AND TRADE POLICY
TRAN DUC DUNG
IMPROVING THE SOCIAL RESPONSIBILITY OF VIETNAMESE ENTERPRISES IN COMMERCIAL BUSINESS ACTIVITIES
Major: Business and Commerce Code: 9.34.01.21
DOCTORAL THESIS IN ECONOMICS
Scientific instructor:
1. Assoc.Prof.Dr. NGUYEN VAN LICH 2.Dr. LE XUAN SINH
COMMITMENT
Dear Sir or Madam,
I am Tran Duc Dung, the author of this thesis. I have understood the regulations related to academics in the process of writing the thesis. I hereby commit that the research to obtain the thesis results was conducted by myself, researched, investigated, analyzed, evaluated and synthesized. I have been honest and have not violated the research process to complete the thesis.
Thank you very much.
THESIS AUTHOR
Tran Duc Dung
INDEX
COMMITMENT i
TABLE OF CONTENTS ii
LIST OF TABLES iv
LIST OF ABBREVIATIONS vii
INTRODUCTION 1
INTRODUCTION 16
CHAPTER 1: RESEARCH OVERVIEW 17
1.1. Foreign research documents 17
1.2. Domestic research documents. 20
1.3. Gaps and research directions of the thesis 23
CHAPTER 2: THEORETICAL BASIS AND EXPERIENCES OF SOME COUNTRIES ON CORPORATE SOCIAL RESPONSIBILITY IN COMMERCIAL BUSINESS ACTIVITIES 24
2.1. Concept and content of corporate social responsibility in commercial business activities. 24
2.1.1. Some contents of corporate social responsibility in commercial business 24
2.1.2. The process of emergence of concepts of corporate social responsibility. 29
2.3. International experience and lessons for Vietnam 42
2.3.1. Experience of corporate social responsibility in Japan 42
2.3.2. Experience of corporate social responsibility in Korea 53
2.3.3. Corporate social responsibility in some countries of the European Union 58
2.3.4. Some lessons for Vietnam on corporate social responsibility .. 63
Chapter 67 Conclusion
CHAPTER 3: CURRENT STATE OF SOCIAL RESPONSIBILITY OF VIETNAMESE ENTERPRISES IN COMMERCIAL BUSINESS ACTIVITIES 68
3.1. Overview of the survey on the implementation of social responsibility of Vietnamese enterprises in business activities. 68
3.1.1. Survey data collection process 70
3.1.2. Analysis of parameters measuring the current status of corporate social responsibility 73
3.2. Analysis of the current status of social responsibility of Vietnamese enterprises in business activities through the average value of 78
3.2.1. Analysis of average value of social responsibility to employees 78
3.2.2. Corporate social responsibility to customers 83
3.2.3. Corporate social responsibility to the environment 88
3.2.4 Corporate social responsibility through policies towards local communities 93
3.3. General assessment of social responsibility implementation of Vietnamese enterprises 94
3.3.1. Achievements 94
3.3.2. Limitations on implementing social responsibility 96
CHAPTER 4: PERSPECTIVES, ORIENTATIONS AND SOLUTIONS TO IMPROVE SOCIAL RESPONSIBILITY IN BUSINESS ACTIVITIES OF VIETNAMESE ENTERPRISES 102
4.1. Some forecasts about changes in the current business environment.
................................................................ ................................................................ .......................... 102
4.1.1. Trade agreements increasingly emphasize corporate social responsibility 102
4.1.2. Forecasting the impacts of social responsibility on commercial business activities 106
4.2. Viewpoints, goals, and orientations for improving corporate social responsibility 113
4.2.1. Viewpoint 114
4.2.2. Orientation 118
4.2.3. Objectives of enhancing corporate social responsibility in commercial business 122
4.3. Solutions and recommendations to enhance corporate social responsibility in business 125
4.3.1. Solution 125
4.3.2 Some recommendations to improve corporate social responsibility. 145
CONCLUSIONS AND RECOMMENDATIONS FOR FURTHER RESEARCH 149
LIST OF AUTHOR'S PUBLISHED RESEARCH WORKS RELATED TO THE THESIS TOPIC
LIST OF REFERENCES APPENDIX
LIST OF TABLES
Table 1. Four contents of corporate social responsibility 11
Table 2.1. At my company, senior management plays an important role in guiding and implementing CSR in the company 40
Table 3.1. Age (1: < 30; 2: 30-40; 3: 40-50; 4: 50 - 60): 71
Table 3.2 Number of years of work (1: 1-5 years; 2: 6-10 years; 3: 11 -15 years; 4: >15 years).. 71
Table 3.3. Major (1: Marketing; 2: Business Administration; 3 Economics & Finance; 4: Banking; 5: Other) 72 Table 3.4. Current position (1: Employee; 2: CS Manager; 3: Middle Manager; 4: Senior Manager) 72
Table 3.5. Overview of the scale Case Processing Summary 75
Table 3.6. Reliability coefficient assessment - scale testing 75
Table 3.7 Verification of measuring bars at work 75
Table 3.8 Customer Policy Test Case Processing Summary 76
Table 3.9. Environmental responsibility audit 77
Table 3.10. Audit of responsibility to local communities 78
Table 3.11: Determining the mean value and maximum frequency 79
Table 3.12 Does the company encourage employees to develop skills and career opportunities (e.g. through appraisal processes, etc.) 80
Table 3.13. Does the company have a policy to minimize discrimination against and between employees in the workplace? 80
Table 3.14. Does the company often create conditions for employees to participate in discussing important company issues? 80
Table 3.15. Does the company have a policy to protect the health, safety and other rights of employees at work? 81
Table 3.16. Does the company create conditions for employees to balance work and private life (e.g. working from home, flexible working hours, etc.) 82
Table 3.17 Average value of customer responsibility Statistics 83
Table 3.18. The company has a policy of ensuring honesty and fairness in contracts with partners (suppliers, buyers, etc.) 84
Table 3.19. The company has a policy of providing complete and accurate information about products on the label and ensuring after-sales service for buyers 85
Table 3.20. Does the company commit to timely payment of payables to partners? 86 Table 3.21. Does the company have a process for complaints and dispute resolution with customers, suppliers and other relevant parties? 86
Table 3.22. Does the Company cooperate with other partners to resolve related disputes? 87
Table 3.24. Resolving disputes with customers 88
Table 3.25. Average values of environmental indicators Statistics 88
Table 3.26. Does the company try to reduce energy consumption in the production process? 89
Table 3.27. Does the company try to reduce and reuse waste in the production process? 90
Table 3.28. Does the company make efforts to avoid environmental pollution (toxic emissions, wastewater, noise, etc.) 91
Table 3.29 Does the company make efforts to protect the natural environment where it operates? 91
Table 3.30 Does the company take into account environmental impacts when designing and manufacturing new products (assessment of energy consumption, etc.) . 92
Table 3.31 Does the company provide adequate information regarding environmental factors on product labels and other information publications to customers? 92
Table 3.32 Average values of indicators related to social responsibility to local communities 93
LIST OF IMAGES
Figure 2.1. Business activities 25
Figure 2.2. Social responsibility in the context of global business 27
Figure 3.1. The relationship between social responsibility and business performance 101
Figure 4.1. Solutions to improve CSR of enterprises for management levels 125
Figure 4.2. Solutions to improve social responsibility in business for enterprises 130