The impact of online banking service quality of Vietnam Development Investment Bank on customer satisfaction in Ho Chi Minh City market - 14
APPENDIX 1 OUTLINE FOR GROUP DISCUSSION AND IN-DEPTH INTERVIEWS Part 1 : Introduction Hello everyone, I am a postgraduate student of the University of Economics, Ho Chi Minh City and an employee of the International Payment Department of BIDV HCMC. I am conducting a study on the impact of Internet ...












