Sample: 1 320
Included observations: 320
Variable | coefficient | Std. Error | t-Statistic | Prob. |
DIENTICH | 1.63E-05 | 1.76E-05 | 0.927975 | 0.3541 |
LAISUAT | 0.029738 | 0.036262 | 0.820081 | 0.4128 |
MUCDICH | 0.317390 | 0.334843 | 0.947878 | 0.3439 |
LISTENING | -0.448830 | 0.362627 - | 1.237719 | 0.2167 |
THUNHAP | 0.002035 | 0.001291 | 1.576410 | 0.1159 |
TSTC | 0.429147 | 0.337197 | 1.272689 | 0.2041 |
C | 7.060822 | 0.505582 | 13.96572 | 0.0000 |
R-squared | 0.053559 | Mean dependent var | 7.906250 | |
Adjusted R-squared | 0.035416 | SD dependent var | 2.605268 | |
SE of regression | 2.558718 | Akaike info criterion | 4.738522 | |
Sum squared residue | 2049.222 | Schwarz criterion | 4.820954 | |
Log likelihood | -751.1635 | Hannan-Quinn critic. | 4.771438 | |
F-statistic | 2.952100 | Durbin-Watson statistics | 1.590403 | |
Prob(F-statistic) | 0.008115 | |||
Maybe you are interested!
-
Survey Form for Coffee Producers Who Have Not Borrowed Capital -
Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Factors Affecting Bank Credit for Coffee Producers -
Customer Satisfaction Survey Results on International Payment Activities at Anz Bank Vietnam -
Tourism Information Agency Information Activity Survey Form

Dependent Variable: TSTC Method: Least Squares
Date: 02/20/16 Time: 09:30 Sample: 1 320
Included observations: 320
Variable | coefficient | Std. Error | t-Statistic | Prob. |
TRINHDO | 0.011996 | 0.009426 | 1.272689 | 0.2041 |
THUNHAP | 0.000735 | 0.000213 | 3.458258 | 0.0006 |
0.048536 | 0.060716 | 0.799397 | 0.4247 | |
MUCDICH | 0.098158 | 0.055789 | 1.759438 | 0.0795 |
LAISUAT | 0.048791 | 0.005407 | 9.024362 | 0.0000 |
DIENTICH | -6.96E-07 | 2.94E-06 - | 0.236532 | 0.8132 |
C | -0.182985 | 0.107197 - | 1.707005 | 0.0888 |
R-squared | 0.275769 | Mean dependent var | 0.553125 | |
Adjusted R-squared | 0.261886 | SD dependent var | 0.497948 | |
SE of regression | 0.427805 | Akaike info criterion | 1.161334 | |
Sum squared residue | 57.28440 | Schwarz criterion | 1.243766 | |
Log likelihood | -178.8135 | Hannan-Quinn critic. | 1.194251 | |
F-statistic | 19.86377 | Durbin-Watson statistics | 1.428830 | |
Prob(F-statistic) | 0.000000 | |||
APPENDIX 18 COFFEE GROWING HOUSEHOLD SURVEY FORM Form No:................ Code:..................... Interview date:...................... Commune:.......................... District .................... Province:..........................................
I. BASIC INFORMATION OF FARMERS
Full name of interviewee ……………………… Gender………… .... Year of birth…… Ethnicity ………… Educational level:………...........
Number of people in the family………… In which Nam ........... Social status:……………….
Business line: …………
II. HOUSEHOLD PRODUCTION RESOURCES
2.1. Household labor
Total number of people with working capacity:......... people
TT
Year old | Gender (Female 1) | Cultural level | Professional qualifications | ||||||
Don't know letter | Level 1 | Level 2 | Level 3 | Untrained | Primary | Intermediate and above go up | |||
1 | |||||||||
2 | |||||||||
3 | |||||||||
4 | |||||||||
5 | |||||||||
Total | |||||||||
2.2. Household land
Total agricultural land area:................ m 2 Of which coffee growing land :........... m 2
Land use rights certificate: ..........................
2.3. Means of production
Brand/ Place of manufacture | Unit | Quantity | Value (thousand dong) | Year of purchase | Number of years of use | Intended use | |
- Car | |||||||
- Tractors, plows | |||||||
- Farm vehicle | |||||||
- Milling machine | |||||||
- Generator | |||||||
- ……………….. |
III. ACCESS TO CREDIT CAPITAL
3.1. Has your household taken out any credit loans in the past 3 years? Yes, continue with questions 2-8; No, go to question 9
3.2. What were the household credit loans like in the past 3 years? (fill in the information in the table below):
Status
Type credit | Time to review the file loan | TCTD | Purpose get a loan | Demand get a loan | Amount received get a loan | Loan term | Interest rate (%) | Assets accept | Credit | |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 |
1. Ants | ||||||||||
mechanical | ||||||||||
Column 2: Record 1, bank credit. Note 2, other credit | Specify bank | Version 2. New planting 3. Coffee care KD approval | ||||||||
4.Re | ||||||||||
soup |
Total capital ..................... million VND In which Equity capital ......... million VND
Loan capital ....................... million VND
3.3. Other credit, from what sources does the family borrow?
Loan sharking
Borrow from friends and relatives
Play flowers
Trade credit
3.4. This year, does the family have to buy supplies and fertilizers on credit from stores?
1. Yes 2. No
3.5. Amount of money purchased on credit (debt) from stores ................. VND
3.6. Repayment period 1. Within 1 month after purchase
2. After harvesting coffee
3. Whenever
3.7. Credit purchase conditions: 1. Interest payment by bank
2. Pay higher interest than banks
3.Pay by product (coffee)
3.8. Does the household have overdue principal and interest debt to the bank?
Yes No
3.9. Does the household currently have a need for a loan?
Yes No
3.10. Do households have access to loans?
Yes No
3.11. The bank refuses to lend for the following reasons:
Household capacity is still limited
Poor loan options
Insufficient collateral or no guarantee
Bank credit restriction policy
Other reasons (please specify): ………………………………………..
3.12. Why do households not apply for loans even though they still need to borrow?
Repayment period is too short Loan interest rate is high
High borrowing costs Complicated procedures
No access to banks Inadequate mortgages Other, specifically:
..…………………………………………………………………………………………………….
3.13. If given a choice, what is the priority order of loan sources that the household chooses?
Commercial bank
People's credit fund
Family, relatives, friends
Other, specifically:…………………………………………..
3.14. What criteria do households use to choose a loan source (in order of priority)?
Loan term
Loan interest rate
Loan procedures
Convenient to travel
Mortgage conditions
Other, specifically:..…………………………………………………
3.15. From what sources do households get information about credit loans?
Friends, family
Marketing staff of credit institutions
TV, radio, newspaper
Other, specifically:…………………………………
3.16. How do you rate the loan procedure?
1. Simple 2. Normal 3. Complex, cumbersome
3.17. This year, does your family need to borrow more capital to produce coffee?
1. Yes 2. No
3.18. According to you, what are the difficulties in borrowing capital?
1. Procedures 2. Interest rates 3. Small loan amount
4. Don't know where to borrow 5. Other ..............................................
3.19. How many times has the family borrowed money?
1. First time 2. Second time
3. The third time 4. The fourth time
3.20. Family loan period?
1.Within 1 year 2.From 1 – 3 years
3. From 3 - 5 years 4. Over 5 years
IV. USE OF CREDIT CAPITAL
Coffee growing area of the household ........ ha
Year of planting:………. Number of roots:………… Variety:.................
Production during CB construction period ............... tons of dry coffee beans Value of products sold ............. thousand VND
This year's harvest output .............. tons of dry coffee beans
4.1. Investment in coffee production
4.1.1. Coffee production costs during the 3-year basic construction period)
STT
Category | Product Label/ Place of manufacture | Unit | Mass | Unit price (thousand/unit) | Total amount (thousand) | |
I | Material costs | |||||
1 | Plant varieties | |||||
2 | Green manure | |||||
3 | Manure | |||||
4 | Microbial fertilizer | |||||
5 | Nitrogen fertilizer | |||||
6 | Unicorn | |||||
7 | Potassium | |||||
8 | NPK | |||||
9 | Herbicide | |||||
10 | Pesticides | |||||
11 | Irrigation costs | |||||
12 | Other expenses | |||||
II | Labor costs | |||||
1 | Reclamation and construction build | |||||
2 | Dig a hole | |||||
3 | Plant a tree | |||||
4 | Take care of | |||||
5 | Temporary product collection | |||||
6 | Other | |||||
7 | In there Family worker | |||||
Hired labor | ||||||
III | Service charges | |||||
1 | Tax | |||||
2 | Irrigation fee | |||||
3 | Machinery rental |
4.1.2. Investment costs for coffee business in 2014)
STT
Category | Product Label/ Place of manufacture | Unit | Block quantity | Single price | Total amount (thousand) | |
I | Material costs | |||||
2 | Green manure | |||||
3 | Manure | |||||
4 | Microbial fertilizer | |||||
5 | Nitrogen fertilizer | |||||
6 | Unicorn | |||||
7 | Potassium | |||||
8 | NPK | |||||
9 | Herbicide | |||||
10 | Pesticides | |||||
11 | Irrigation costs | |||||
12 | Other expenses | |||||
II | Labor costs | |||||
1 | Make a tub | |||||
2 | Pruning | |||||
3 | Fertilizer | |||||
4 | Spraying herbicides | |||||
5 | Spray pesticides | |||||
6 | Watering | |||||
7 | Harvest | |||||
In there Family worker | ||||||
Hired labor | ||||||
III | Service charges | |||||
1 | Tax | |||||
2 | Irrigation fee | |||||
3 | Machinery rental |


![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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