Exploratory Factor Analysis (EFA) Results for Factors Affecting Customer Satisfaction
Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item- Total Correlation Cronbachs Alpha if Item Deleted CLHV2 6.74 2,257 .530 .720 CLHV3 6.64 2.161 .593 .651 CLHV4 6.71 1,941 .615 .623 Scale Statistics Mean Variance Std. Deviation N of Items 10.05 4,240 ...












