and the business and individual market decreased by 14.2%. The fluctuation in exchange rates in the domestic market and the prolonged foreign currency supply tensions combined with international factors were the main reasons leading to the sharp decline in sales in the two markets above.
Table 2.8 Proportion of foreign currency trading turnover of Vietnamese commercial banks divided by subjects
Unit of measure %
Object
2006 | 2007 | 2008 | 2009 | 2010 | 2011 | |
Client | 64.5 | 61.9 | 61 | 61.2 | 58.9 | 60.2 |
TCTD | 35.5 | 38.1 | 39 | 38.8 | 41.1 | 39.8 |
Add | 100 | 100 | 100 | 100 | 100 | 100 |
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Using Cross Currency Contracts to Speculate on the Foreign Exchange Market: -
Current Status of Foreign Currency Business Development in the International Market of Vietnamese Commercial Banks -
Balancing Supply and Demand of a Country's Currency in the Foreign Exchange Market -
Foreign Currency Demand in the Informal Foreign Exchange Market

(Source: Annual Report of Vietnamese Commercial Banks 2006-2011)
On the level of foreign currency diversification in foreign currency trading of Vietnam Commercial Banks
According to foreign exchange management regulations, foreign currencies allowed for trading are determined by the General Director of the credit institution. Currently, Vietnamese commercial banks conduct business with 18 foreign currencies including AUD, CAD, CHF, DKK, EUR, GBP, HKD, INR, JPY, KRW, KWD, MYR, NOK, RUB, SEK, SGD, THB, USD.
However, in the foreign currency trading structure of Vietnamese commercial banks, USD accounts for the highest proportion, followed by EUR and JPY.
For Agribank, the trading turnover in USD accounts for a much larger proportion than other currencies, on average in the period 2006-2011 accounting for 83.7%, transactions in EUR account for 14.2%, JPY is 1.9% and the rest are in other currencies. Transactions in USD, although still accounting for a high proportion, have a tendency to decrease, accounting for only 78.2% in 2011, transactions in EUR increased strongly, reaching 19.1% in 2011.
Thus, Agribank's foreign currency transactions are mainly conducted with USD and EUR, accounting for 98%. This reflects the reality that import-export enterprises mainly use USD in international payments. This reality
There are huge risks when there are fluctuations in the USD exchange rate.
Table 2.9 Proportion of Agribank's foreign currency trading turnover divided by foreign currency
Unit: %
Foreign currency
2006 | 2007 | 2008 | 2009 | 2010 | 2011 | TB | |
USD | 83.6 | 80.1 | 90.1 | 85.2 | 79.8 | 78.2 | 83.7 |
EUR | 15.0 | 17.9 | 7.4 | 12.0 | 18.6 | 19.1 | 14.2 |
JPY | 1.2 | 1.9 | 2.3 | 2.6 | 1.5 | 2.0 | 1.9 |
Other | 0.2 | 0.1 | 0.3 | 0.2 | 0.1 | 0.7 | 0.2 |
Add | 100 | 100 | 100 | 100 | 100 | 100 | 100 |
(Source: Agribank Annual Report 2006-2011)
For BIDV, the proportion of foreign currency trading revenue in 2006-2011 for USD accounted for 69.4%, EUR accounted for 22.3%, JPY accounted for 3.8%, GBP accounted for 2.9% and the rest were other currencies.
In fact, for VCB, in foreign currency trading, USD accounts for a large proportion, more than 75%, followed by EUR more than 14%, Japanese Yen about 4%, transactions in other currencies such as GBP, HKD, SGD, CAD... account for a small proportion. In the period 2006-2007, the proportion of sales in USD reached 78% in 2006, transactions in other currencies accounted for 22%. However, the proportion of sales in USD gradually decreased in 2007. This shows that transactions in other currencies have increased. In the period 2007-2008, foreign currency sales in USD continued to increase, however, the proportion of sales in USD continued to decrease sharply. In particular, in 2008, the proportion of USD in VCB's foreign exchange transactions was the lowest at 65%, EUR was 23%, JPY accounted for 5%, and the rest were other currencies. The reason for the decline in the role of USD in VCB's foreign exchange transaction structure is that the common European currency EUR has been asserting its position in the world currency market, EUR is increasing in value compared to USD. In addition, the decline in USD is due to the US economy showing signs of recession after a long period of prosperity. At the same time, the US is facing
facing domestic financial scandals, terrorist threats and especially the inability to stabilize after focusing on the Iraq attack. On the other hand, the demand for international payments and reserves in EUR is also increasing significantly. This increases the turnover of transactions in EUR. In addition, the EU market is the traditional and largest export market of Vietnam, so the turnover of foreign currency trading for transactions in EUR is increasing. Foreign currency transactions in Japanese Yen also account for a significant proportion.
However, 2008 was the year of global economic recession, global economic output declined, import and export activities decreased, so foreign currency transactions decreased, leading to a decrease in the proportion of transactions in USD, which is the commonly used currency due to the habit of import and export payments.
During the period 2009-2011, the proportion of EUR and USD in VCB's foreign exchange transactions remained high. However, transactions in other currencies also increased and reached 7% of total transaction turnover.
90.0%
80.0%
70.0%
60.0%
50.0%
40.0%
30.0%
20.0%
10.0%
0.0%
2005
USD EUR JPY
Other currencies
2006
2007
2008
2009
2010
2011
2012
Chart 2.4 Proportion of foreign currency trading turnover divided by currency of VCB
(Source: VCB's Business Results Report 2006-2011)
For the group of joint-stock commercial banks such as Techcombank, in the foreign currency structure of business, the USD accounts for a higher proportion than the group of state-owned commercial banks, at over 83%. However, the proportion of EUR accounts for a lower proportion.
14.87%, JPY accounts for 1.49%, and other currencies account for only 0.35%. The reason why USD accounts for a high proportion in Techcombank's foreign exchange transactions is due to the actual needs of customers. Techcombank's customers mainly pay for import-export contracts in USD. On the other hand, Techcombank's foreign exchange business reality shows that the proportion of USD trading has decreased but is still high, nearly 80%, while the proportion of EUR and JPY has increased. This shows that Techcombank is gradually diversifying foreign currencies in the bank's business.
In summary, through the analysis of the level of foreign currency diversification in the business of Vietnamese commercial banks, it can be seen that the proportion of USD business turnover decreased, the proportion of turnover in currencies other than USD tended to increase in the period 2006-2011, reflecting the fact that Vietnamese commercial banks have achieved development in foreign currency business of banks.
On diversifying foreign exchange business operations of Vietnamese commercial banks .
Foreign exchange trading activities of Vietnamese commercial banks include spot transactions, forward transactions, interest rate swaps and options. However, Vietnamese commercial banks mainly conduct spot transactions accounting for about 87.6%, forward transactions accounting for 9.6% and swaps about 3.2%, options are exercised but account for a small proportion.
Spot trading turnover accounts for a high proportion of total trading turnover of Vietnamese commercial banks but tends to decrease gradually in the period 2006-2010. Specifically, the proportion of spot trading in 2006 was 93%, but by 2011 it was only 82%. Forward and swap transactions tended to increase by 5.3% and 3.7% respectively (comparing 2011 with 2006). Although options trading was carried out at BIDV and VCB, it accounted for a small proportion of about 0.003% in 2011.
The turnover proportion of transactions of Vietnamese commercial banks is not uniform. For Agribank, on average, spot transactions account for 80%, period
term is 10.9% and swap is 9.1%. BIDV Bank has an average proportion of spot transactions accounting for 98.9%, the rest are other transactions. Particularly, VCB, the proportion of spot transactions is lower at 82.4%, 13.4% and 4.1% respectively for spot, term and swap transactions. Data from Vietnamese commercial banks shows that the turnover of spot transactions always achieved high growth rates throughout the period 2006-2008. Spot trading turnover in 2008 increased by 54.3% compared to 2007, and increased by 78.1% compared to 2006. However, in 2009, spot trading turnover decreased sharply compared to 2008. Spot trading turnover in 2009 decreased by 18.5% compared to 2008. In 2010-2011, spot trading turnover increased again with an increase of 4.3% and 1.6% in 2010 and 2011, respectively. The reason why spot transactions account for a high proportion of foreign exchange trading of Vietnamese commercial banks is because for spot transactions, banks can immediately determine the loss/profit after each transaction. Especially in the domestic market, because the selling exchange rate is always higher than the buying exchange rate, banks can immediately calculate the profit of the transaction.
Table 2.10 Sales turnover of Vietnamese commercial banks divided by transaction
Unit: Million USD
Transaction
2006 | 2007 | 2008 | 2009 | 2010 | 2011 | |
Immediate delivery | 64255.5 | 74,172.7 | 114,464.5 | 93,297.1 | 97,355.2 | 98,883.2 |
Term | 4889.0 | 7,005.2 | 11,666.8 | 10,976.1 | 14,427.3 | 15,435.4 |
Swap | 698.4 | 1,236.2 | 3,224.9 | 4,901.2 | 5,165.1 | 6,261.3 |
Options | 4.5 | 5.4 | 4.7 | 6.3 | ||
Add | 69,843 | 82,414 | 129,361 | 109,180 | 116,952 | 120,589 |
(Source: Annual Report of Vietnam Commercial Banks for the period 2006-2011)
For futures transactions, the turnover of futures transactions has mostly grown steadily except for a slight decline in 2009. Futures transactions are also quite popular in Vietnamese commercial banks. However, the proportion is lower than that of spot transactions. The reason is that on the one hand, customers do not have much knowledge about this type of transaction. On the other hand, due to the exchange rate management mechanism of banks.
The state-owned banks have been quite stable in the recent past, with the VND depreciating against foreign currencies to encourage exports while still ensuring stability for import-export activities. For this reason, exporters do not feel worried about the depreciation of foreign currencies when signing export contracts, so there is no need to sell foreign currencies in terms of terms. On the importer's side, although foreign currencies have appreciated against VND, the appreciation of foreign currencies is still kept under control by the State Bank, so importers do not really think that using forward transactions to hedge against exchange rate risks. Another factor that makes the turnover of forward transactions of Vietnamese commercial banks account for a modest proportion is that for a long time, the State Bank has maintained the average interbank exchange rate much lower than the price on the free market. Therefore, when businesses have foreign currencies, they often exchange them on the free market to get a higher exchange rate than the listed bank's exchange rate. Besides, the ability to forecast exchange rate fluctuations of import-export enterprises is still weak, so the choice of forward transactions is limited.
Thus, forward transactions can satisfy the needs of customers to buy and sell foreign currencies, the transfer of which is made in the future. However, forward transactions are mandatory transactions, so when the maturity date comes, both the bank and the customer must execute the contract. However, forward contracts only meet the needs of buying or selling in the future. In fact, sometimes customers have both the need to buy and sell foreign currencies in the present and the need to buy and sell foreign currencies in the future. Therefore, to satisfy the needs of customers, a new transaction is formed, which is a swap transaction. This is one of the means to prevent risks for banks.
During the period 2006-2011, the average swap transaction turnover increased by 1,112.88 million USD, equivalent to an average increase of 55.1%. Vietnamese commercial banks mainly conduct swap transactions with the State Bank, while the proportion of customers accounts for an insignificant small proportion. Option transaction turnover accounts for a small proportion.
in the total foreign exchange turnover of Vietnamese commercial banks but there was a steady increase from 2008 to 2011, reaching 6.3 million USD.
2.2.2.3 Current status of foreign currency trading income development in the international market of Vietnamese commercial banks.
The income from foreign exchange trading activities of Vietnamese commercial banks in the period 2006-2011 increased and decreased erratically. In the period 2006-2007, the income from foreign exchange trading of Vietnamese commercial banks was low at over 800 billion VND. However, in 2008, Vietnamese commercial banks achieved strong growth in income, specifically foreign exchange trading income increased by 224.3% compared to 2007. BIDV Bank had the highest income, followed by ACB and VCB. Techcombank had the lowest income of 21,793 million VND.
Table 2.11 Net foreign exchange trading income of Vietnamese commercial banks
Unit: Million VND
Bank
2006 | 2007 | 2008 | 2009 | 2010 | 2011 | |
Agribank | 127,608 | 67,384 | 238,846 | (68,582) | 253,065 | 308,321 |
BIDV | 107,700 | 139,700 | 790,700 | 208,800 | 288,700 | 314,418 |
VCB | 274,050 | 354,530 | 591,402 | 925,290 | 570,010 | 1,179,584 |
Vietinbank | 60,002 | 64,087 | 290,046 | 59,278 | 158,444 | 382,562 |
ACB | 70,320 | 155,140 | 678,852 | 422,336 | 191,104 | (161,467) |
Techcombank | 7,491 | 24,583 | 21,793 | 48,089 | (91,383) | (698,913) |
Add | 647,171 | 805,424 | 2,611,639 | 1,595,211 | 1,369,940 | 1,324,505 |
(Source: Annual Report of Vietnamese Commercial Banks 2006-2011)
In 2009-2010, this was a difficult time for the world economy and Vietnam. Therefore, most banks had a decrease in foreign currency trading income, some banks even suffered losses such as Agribank, which lost up to 68,582 million VND, except for VCB and Techcombank. VCB is one of the banks with extensive experience in foreign currency trading, 2009 was the year VCB achieved the highest income during the period 2006-2010, accounting for 23.44% of the bank's total profit.
However, in 2010, VCB's income decreased by 38.4%. The reason was due to complicated fluctuations in the world economic situation, fluctuations in the USD/VND exchange rate caused certain pressures in the bank's foreign currency business.
Foreign exchange trading is one of the basic activities of Vietnamese commercial banks, contributing a significant proportion to the bank's profits, on average in the period 2006-2011 accounting for 8.0% of pre-tax profits of Vietnamese commercial banks.
Table 2.12 Net business income/net profit ratio of Vietnamese commercial banks
Unit:%
2006 | 2007 | 2008 | 2009 | 2010 | 2011 | TB | |
Agribank | 10.2% | 2.9% | 8.6% | -2.5% | 11.4% | 15.6% | 7.0% |
BIDV | 9.7% | 6.9% | 33.6% | 5.8% | 6.2% | 7.4% | 10.3% |
VCB | 7.1% | 11.3% | 16.7% | 18.5% | 10.4% | 20.7% | 14.6% |
Vietinbank | 7.2% | 4.2% | 11.9% | 3.5% | 3.4% | 4.6% | 5.2% |
ACB | 10.2% | 7.3% | 26.5% | 14.9% | 6.2% | -3.8% | 8.7% |
Techcombank | 2.1% | 3.5% | 1.4% | 2.1% | -3.3% | -16.6% | -5.8% |
Medium | 7.98% | 6.80% | 17.09% | 8.78% | 5.05% | 5.05% | 8.0% |
(Source: Annual Report of Vietnamese Commercial Banks 2006-2011)
For the group of state-owned commercial banks, VCB is the bank with the highest ratio of foreign currency trading income to pre-tax profit at 14.6%, followed by BIDV with a ratio of 10.3%. In particular, in 2008, BIDV had a sudden increase in foreign currency trading income, accounting for 33.6% of after-tax profit. The reason for such high growth is that in 2008, BIDV maximized its potential in the foreign currency trading sector and achieved outstanding results, earning VND 791 billion from foreign currency trading activities. BIDV's net income from foreign currency trading in 2010 compared to 2006 increased 2.7 times (from VND 107 billion to VND 289 billion). In 2008, net income from KDNT increased dramatically 5.6 times compared to 2007 (from 140 billion VND in 2007 to 791 billion VND in 2008). Thus, it can be seen that the growth rate

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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