Item-Total Statistics
Scale Mean if Item Deleted | Scale Variance if Item Deleted | Corrected Item- Total Correlation | Cronbach's Alpha if Item Deleted | |
CLHV2 | 6.74 | 2,257 | .530 | .720 |
CLHV3 | 6.64 | 2.161 | .593 | .651 |
CLHV4 | 6.71 | 1,941 | .615 | .623 |
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Summary Table of Exploratory Factor Analysis Results Efa -
Exploratory Factor Analysis Efa Results -
Exploratory Factor Analysis Efa Results -
Results of Scale Testing Using Exploratory Factor Analysis (Efa) -
Exploratory Factor Analysis Efa For Independent Variables
Scale Statistics
Mean
Variance | Std. Deviation | N of Items | |
10.05 | 4,240 | 2,059 | 3 |
4. Equipment quality scale (CLTB)
Case Processing Summary
N | % | ||
Valid | 377 | 100.0 | |
Cases | Excluded a | 0 | .0 |
Total | 377 | 100.0 |
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha
N of Items | |
.674 | 4 |
Item Statistics
Mean | Std. Deviation | N | |
CLTB1 | 3.20 | .934 | 377 |
CLTB2 | 3.52 | .692 | 377 |
CLTB3 | 3.19 | .938 | 377 |
CLTB4 | 3.09 | .975 | 377 |
Item-Total Statistics
Scale Mean if Item Deleted | Scale Variance if Item Deleted | Corrected Item- Total Correlation | Cronbach's Alpha if Item Deleted | |
CLTB1 | 9.80 | 3,809 | .481 | .590 |
CLTB2 | 9.48 | 4,734 | .406 | .643 |
CLTB3 | 9.81 | 3,753 | .496 | .579 |
CLTB4 | 9.91 | 3,760 | .456 | .610 |
Scale Statistics
Mean
Variance | Std. Deviation | N of Items | |
13.00 | 6,436 | 2,537 | 4 |
5. Precision Trading Scale (GDCX)
Case Processing Summary
N | % | ||
Valid | 377 | 100.0 | |
Cases | Excluded a | 0 | .0 |
Total | 377 | 100.0 |
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha
N of Items | |
.742 | 5 |
Item Statistics
Mean | Std. Deviation | N | |
GDCX1 | 3.79 | .796 | 377 |
GDCX2 | 3.56 | .734 | 377 |
GDCX3 | 3.52 | .711 | 377 |
GDCX4 | 3.56 | .777 | 377 |
GDCX5 | 3.58 | .737 | 377 |
Item-Total Statistics
Scale Mean if Item Deleted | Scale Variance if Item Deleted | Corrected Item- Total Correlation | Cronbach's Alpha if Item Deleted | |
GDCX1 | 14.22 | 4,667 | .478 | .707 |
GDCX2 | 14.45 | 4,551 | .592 | .664 |
GDCX3 | 14.49 | 4,681 | .572 | .673 |
GDCX4 | 14.45 | 4,807 | .451 | .717 |
GDCX5 | 14.44 | 4,959 | .440 | .720 |
Scale Statistics
Mean
Variance | Std. Deviation | N of Items | |
18.01 | 6,947 | 2,636 | 5 |
6. Price Scale (GC)
a-The first measurement includes 4 observed variables:
Case Processing Summary
N | % | ||
Valid | 377 | 100.0 | |
Cases | Excluded a | 0 | .0 |
Total | 377 | 100.0 |
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha
N of Items | |
.569 | 4 |
Item Statistics
Mean | Std. Deviation | N | |
GC1 | 3.72 | .710 | 377 |
GC2 | 4.01 | .688 | 377 |
GC3 | 3.54 | .703 | 377 |
GC4 | 3.67 | .648 | 377 |
Item-Total Statistics
Scale Mean if Item Deleted | Scale Variance if Item Deleted | Corrected Item- Total Correlation | Cronbach's Alpha if Item Deleted | |
GC1 | 11.21 | 1,907 | .453 | .409 |
GC2 | 10.93 | 2,181 | .317 | .526 |
GC3 | 11.40 | 1,910 | .461 | .403 |
GC4 | 11.27 | 2,490 | .190 | .614 |
Scale Statistics
Mean
Variance | Std. Deviation | N of Items | |
14.94 | 3,299 | 1,816 | 4 |
b-Second measurement after removing the observed variable GC4:
Case Processing Summary
N | % | ||
Valid | 377 | 100.0 | |
Cases | Excluded a | 0 | .0 |
Total | 377 | 100.0 |
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha
N of Items | |
.614 | 3 |
Item Statistics
Mean | Std. Deviation | N | |
GC1 | 3.72 | .710 | 377 |
GC2 | 4.01 | .688 | 377 |
GC3 | 3.54 | .703 | 377 |
Item-Total Statistics
Scale Mean if Item Deleted | Scale Variance if Item Deleted | Corrected Item- Total Correlation | Cronbach's Alpha if Item Deleted | |
GC1 | 7.55 | 1,233 | .479 | .431 |
GC2 | 7.27 | 1,424 | .361 | .600 |
GC3 | 7.73 | 1,304 | .432 | .502 |
Scale Statistics
Mean
Variance | Std. Deviation | N of Items | |
11.27 | 2,490 | 1,578 | 3 |
7. Bank Image Scale (HANH)
a- First measurement includes 5 observed variables:
Case Processing Summary
N | % | ||
Valid | 377 | 100.0 | |
Cases | Excluded a | 0 | .0 |
Total | 377 | 100.0 |
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha
N of Items | |
.740 | 5 |
Item Statistics
Mean | Std. Deviation | N | |
HANH1 | 4.10 | .609 | 377 |
HANH2 | 4.10 | .657 | 377 |
HANH3 | 3.43 | .741 | 377 |
HANH4 | 3.99 | .724 | 377 |
HANH5 | 3.41 | .690 | 377 |
Item-Total Statistics
Scale Mean if Item Deleted | Scale Variance if Item Deleted | Corrected Item- Total Correlation | Cronbach's Alpha if Item Deleted | |
HANH1 | 14.92 | 4,029 | .559 | .678 |
HANH2 | 14.92 | 4,956 | .129 | .817 |
HANH3 | 15.59 | 3,258 | .733 | .596 |
HANH4 | 15.03 | 4.012 | .424 | .726 |
HANH5 | 15.61 | 3,392 | .746 | .597 |
Scale Statistics
Mean
Variance | Std. Deviation | N of Items | |
19.02 | 5,766 | 2,401 | 5 |
b- Measure the second time after removing the observed variable HANH2:
Case Processing Summary
N | % | ||
Valid | 377 | 100.0 | |
Cases | Excluded a | 0 | .0 |
Total | 377 | 100.0 |
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha
N of Items | |
.817 | 4 |
Item Statistics
Mean | Std. Deviation | N | |
HANH1 | 4.10 | .609 | 377 |
HANH3 | 3.43 | .741 | 377 |
HANH4 | 3.99 | .724 | 377 |
HANH5 | 3.41 | .690 | 377 |
Item-Total Statistics
Scale Mean if Item Deleted | Scale Variance if Item Deleted | Corrected Item- Total Correlation | Cronbach's Alpha if Item Deleted | |
HANH1 | 10.82 | 3.301 | .581 | .796 |
HANH3 | 11.49 | 2,554 | .783 | .695 |
HANH4 | 10.93 | 3,291 | .435 | .864 |
HANH5 | 11.51 | 2,687 | .793 | .694 |
Scale Statistics
Mean
Variance | Std. Deviation | N of Items | |
14.92 | 4,956 | 2,226 | 4 |
APPENDIX 05: RESULTS OF EXPLORATORY FACTOR ANALYSIS EFA
1. Results of exploratory factor analysis EFA for factors affecting customer satisfaction
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy.
.807 | |
Approx. Chi-Square | 2470.609 |
Bartlett's Test of Sphericity df | 171 |
Sig. | .000 |
Communalities
Initial | Extraction | |
CLHV2 | 1,000 | .559 |
CLHV3 | 1,000 | .699 |
CLHV4 | 1,000 | .699 |
CLTB1 | 1,000 | .546 |
CLTB2 | 1,000 | .444 |
CLTB3 | 1,000 | .571 |
CLTB4 | 1,000 | .505 |
GDCX1 | 1,000 | .422 |
GDCX2 | 1,000 | .617 |
GDCX3 | 1,000 | .668 |
GDCX4 | 1,000 | .410 |
GDCX5 | 1,000 | .418 |
GC1 | 1,000 | .632 |
GC2 | 1,000 | .652 |
GC3 | 1,000 | .551 |
HANH1 | 1,000 | .610 |
HANH3 | 1,000 | .831 |
HANH4 | 1,000 | .380 |
HANH5 | 1,000 | .842 |
Extraction Method: Principal Component Analysis.