Analysis of human resource training and development at VITRACO Transport and Tourism Joint Stock Company

HUE UNIVERSITY UNIVERSITY OF ECONOMICS

FACULTY OF BUSINESS ADMINISTRATION

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GRADUATION THESIS

“ANALYSIS OF HUMAN RESOURCE TRAINING AND DEVELOPMENT AT VITRACO TRANSPORT AND TOURISM JOINT STOCK COMPANY”

BUI THI CAM LE

Hue, January 2021

HUE UNIVERSITY UNIVERSITY OF ECONOMICS

FACULTY OF BUSINESS ADMINISTRATION

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GRADUATION THESIS

“ANALYSIS OF HUMAN RESOURCE TRAINING AND DEVELOPMENT AT VITRACO TRANSPORT AND TOURISM JOINT STOCK COMPANY

Students perform : Instructor:

BUI THI CAM LE Master. Bui Van Chiem

Class:K51-QTNL

School year: 2017-2021

Hue, January 2021

Thank You

First of all, with the deepest and most sincere feelings, please allow me to express

I would like to express my gratitude to the Board of Directors of the University of Economics - Hue University and all the teachers. The Faculty of Business Administration has created favorable conditions to support and help me throughout my study, work and have had a good and very favorable internship opportunity in the past three months. Thanks to the guidance and instruction of the teachers, my internship process has been able to be completed successfully.

In particular, I would like to express my sincere gratitude to Master Bui Van Chiem for his enthusiastic guidance, instruction and help to complete my graduation thesis.

I would like to sincerely thank the Board of Directors of VITRACO Transport and Tourism Limited Liability Company, especially Ms. Kieu Thi Ha Tram of the Administration - Human Resources Department for creating favorable conditions, caring for and helping me a lot during my internship.

Due to limited research time, knowledge and practical experience, despite many efforts, this topic cannot avoid errors. We sincerely hope that companies, teachers and all of you will contribute additional ideas to make the topic more complete.

Hue, January 2021 Student: Bui Thi Cam Le

LIST OF ABBREVIATIONS

Abbreviation

Full name
CBCNV	Staff
Staff	Staff
industrialization and modernization	Industrialization - Modernization
VITRACO	Vitraco Transport and Tourism Joint Stock Company
KPI	Key Performance Indicators
NNL	Human resources
Social insurance	Social insurance
Health insurance	Health insurance
employee	Workers

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INDEX

LIST OF ABBREVIATIONS ii

LIST OF TABLES vi

LIST OF FIGURES - DIAGRAMS - CHARTS vii

PART I: PROBLEM STATEMENT 8

1 Reason for choosing topic 8

2. Research objectives 9

3. Research methods 10

4. Topic structure: 11

PART II – RESEARCH CONTENT AND RESULTS 12

CHAPTER I: OVERVIEW OF HUMAN RESOURCE TRAINING12

1.1 Some basic concepts 12

1.1.1 Human resources 12

1.1.2 Human resource training 13

1.1.3 The importance of human resource training 13

1.2 Content of human resource training in enterprises 15

1.2.1 Identify training needs 15

1.2.2 Human resource training planning 18

1.3 Implementation 23

1.4 Evaluation of training results 24

1.5 Arrangement and use of human resources after training 25

1.6 Evaluation of the effectiveness of Enterprise training 25

1.7 Factors affecting human resource training in enterprises.

................................................................ ................................................................ ................................ 28

1.8 Practical basis 31

CHAPTER II - CURRENT STATUS OF HUMAN RESOURCE TRAINING

AT VITRACO 35 TRANSPORT AND TOURISM COMPANY LIMITED

2.1 Overview of Vitraco Transport and Tourism Joint Stock Company: 35

2.1.1 Logo and slogan 36

2.1.2. Corporate culture 37

2.1.3 Business philosophy 38

2.1.4 Core value system 38

2.1.5 History of formation: 39

2.1.6 Organizational structure, functions and tasks of departments in the company 39

2.1.7 Production and business performance in recent years. 44

2.1.8 Main economic and technical characteristics of company 46

2.1.9 Human resource situation of Vitraco Transport and Tourism Joint Stock Company... 48

2.2 Analysis of human resource training at VITRACO Joint Stock Company and Transport. 49

2.2.1 Current status of human resource training at VITRACO Joint Stock Company and Transport. 49

2.2.2 Identifying needs and planning human resource training: 49

2.2.2.3 Identify training objectives: 52

2.2.2.4 Selection of training subjects and process: 53

2.2.2.5 Training forms 55

2.2.2.6. Training program 57

2.2.2.7 Choosing teachers to teach 62

2.2.2.8. Training costs 62

2.2.2.9. Evaluation of human resources after training 64

2.3. Evaluate training effectiveness through training KPI index: 64

2.3.1. Average training time and training cost for one employee 65

2.3.2.Percentage of trained employees 69

2.3.3. Training results 72

2.4 Employee evaluation of human resource training at VITRACO 73 Joint Stock Company and Transport

2.4.1 Characteristics of the survey sample 73

2.4.2 Employee evaluation of human resource training factors at Vitraco 75 Transport and Tourism Joint Stock Company

2.5. General assessment of human resource training at company 82

2.5.1. Advantages 82

2.5.2 Disadvantages 83

CHAPTER III – SOLUTIONS TO IMPROVE HUMAN RESOURCE TRAINING AT JOINT STOCK COMPANY 84

3.1. Development orientation for company 84

3.2. Solutions to improve human resource training 84

3.2.1. On the learning ability of students 84

PART III: CONCLUSIONS AND RECOMMENDATIONS 88

3.1 Conclusion: 88

3.2. Recommendation 88

3.2.1. For the state 88

3.2.2. For company 89

REFERENCES 90

APPENDIX 91

Table 1: Production and business performance in recent years 44

Table 2: The company's machinery and equipment situation in 2020 47

Table 3: Human resource situation of Vitraco Transport and Tourism Joint Stock Company

period 2018 to 2020 48

Table 4: Training needs of enterprises over 3 years 51

Table 5: Training objectives for the Company's training subjects over the years 52

Table 6 Courses for HR staff by year 58

Table 7: Training program for the position of Human Resources Manager over the years 59

Table 8: Average training costs per capita over the years 63

Table 9: Score scale for each training content that meets the requirements: 64

Table 10. KPI of training time and average training cost per company employee ..65 Table 11: Number of employees needing training and number of employees trained 69

Table 12. Percentage of employees meeting requirements after training 72

Table 13. Characteristics of the survey sample of employees 74

Table 14: Descriptive statistics of training program 77

Table 15: Descriptive statistics of the teaching staff 78

Table 16: Descriptive statistics of the organization of 79

Table 17: Descriptive statistics of results after training 80

Table 18: Descriptive statistics of employee satisfaction 81