for many years throughout the 70s and 80s until the early 90s, then fell sharply for many years until now. The core problem of increasing real estate prices is the psychology of expecting real estate prices to increase over time without relying on the profitability of real estate.
250
200
150
100
50
85
87
89
91
93
95
97
99
0
2001
2003
2005
Male
Figure 2.3: Chart of commercial land prices in Japan from 1985 to 2005 (land price index in 2000 is 100) 20
In the formula for determining real estate prices, there are two future sources of income that make up the current real estate price: the expected rent and the sale of real estate at the end of the exploitation period. The expected rent can be determined relatively accurately, but the sale of real estate at the end of the exploitation period can be determined high or low based on the judgment about the prospect of the real estate price level in the future. Investors who simply rely on past statistics to speculate on the law of future price movements will often have optimistic predictions about the real estate price in the future if the real estate price has always increased in the past (that is the current Vietnamese real estate market or the Japanese real estate market in the 70s and 80s) and therefore will accept to pay a high price for real estate in the present. The serious consequences of real estate prices being too high are only
20 [45].
The potential risk in Vietnam has become a reality for the Japanese economy when over the next ten years, real estate prices in Japan decreased and are now at the same level as in the 70s, leading to the collapse of many credit institutions and many large enterprises.
2.5. CURRENT STATUS OF CAPITAL SOURCES IN REAL ESTATE BUSINESS ACTIVITIES.
2.5.1. Sources of loan capital for real estate investment.
In addition to the investors' own capital, currently in Vietnam, loans for real estate business activities mainly come from credit institutions, a small part from insurance companies. As of 2005, the whole country had 5 state-owned commercial banks, 1 policy bank, 36 joint-stock commercial banks, 4 joint-venture banks, and 28 foreign bank branches.
In the document "Investment attraction policy in Vietnam's real estate market" conducted by the Central Institute for Economic Management under the Ministry of Planning and Investment in 2005, some assessments were made on the current status of capital supply for real estate business activities as follows:
- Outstanding loans for real estate business capital needs by the end of 2004 accounted for about 18% of total outstanding loans. Loans for housing construction by the end of 2004 increased 4.8 times compared to the end of 1998 and loans for infrastructure construction, high-rise buildings, and factories for lease by the end of 2004 also increased 4 times compared to 1998.
- In real estate investment projects, the participation of own capital is still low, only at 30%, the rest is borrowed capital. For lending to individuals to build houses, the participation of credit institutions is about 50% of the total investment capital.
- Credit institutions apply quite strict lending conditions, using assets formed from loan capital and customers' own capital to secure loans, with the overdue debt ratio below 5%.
- The rate of real estate investment lending increased by over 20% in 2003 and 2004 and began to decrease in the first 6 months of 2006 when the real estate market tended to freeze.
- Outstanding medium-term loans (from 1 to 5 years) account for 82%, long-term loans (over 5 years) account for 18%.
- Regarding credit structure, loans for buying, building, and repairing houses have the largest proportion but are on a downward trend. Loans for building infrastructure, urban areas, industrial parks for lease, and office buildings for lease have a smaller proportion but are on an increasing trend.
Table 2.16: Growth rate of outstanding loans for real estate business in cities.
(Source: State Bank. Unit: %)
Location
2003 | 2004 | June 2005 | |
Hanoi | 21 | 24.4 | 11.2 |
Ho Chi Minh City | 30 | 31.9 | 12.9 |
Hai Phong | 25 | 23 | 8 |
Danang | 25.5 | 23.8 | 12.3 |
Can Tho | 23 | 24.9 | 13.5 |
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The main problems hindering the development of real estate business in Vietnam - 23 -
The main problems hindering the development of real estate business in Vietnam - 22 -
Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Theoretical Basis for Developing Investment Credit Activities at Development Banks -
Characteristics of Business Activities and Business Management Organization at Small and Medium Enterprises in Vietnam

Table 2.17: Percentage of total outstanding loans for real estate business
(Source: State Bank. Unit: %)
2003 | 2004 | June 2005 | |
Loans for home repair and purchase | 65 | 60 | 58 |
Loans for construction of infrastructure, urban areas, industrial park for rent | 23 | 25 | 25 |
Loan for construction of office for lease | 12 | 15 | 17 |
Real estate that households often buy is residential real estate, while the investment objects of enterprises are often residential real estate, commercial real estate and public real estate.
These are large urban areas consisting of independent houses or apartment buildings, office buildings, commercial centers, hotels, industrial parks, factories, warehouses, etc. Due to the characteristics of scale and durability of real estate, loans to buy real estate are often large and often long-term. Practice in developed countries shows that loans to buy residential real estate usually have an average term of 10-20 years and a long term of 20-30 years. For businesses, loans to invest in real estate often require a period of about 10-15 years. For businesses, that is the time needed to recover real estate investment capital. For households, they also need a long time for borrowers to be able to pay off all the principal and interest arising from their monthly income while still ensuring income for other essential needs such as food, health care, education, transportation, etc. However, the current capital situation of credit institutions does not meet the long-term nature of loan needs in the real estate sector. This is clearly shown in the above statistics when the proportion of medium-term loans from 1-5 years accounts for 82%. The first obstacle is that their current mobilized capital is mostly short-term capital, so these capital sources are not suitable for long-term loans. In terms of institutions, the State Bank also stipulates that only a certain proportion of short-term loans are allowed to be used for medium and long-term loans to ensure the safety of the credit system. Therefore, the limitation of long-term lending capital will lead to credit institutions having to carefully consider long-term lending for investment projects in the commercial and industrial sectors or lending to households to buy houses.
2.5.2. Current status of real estate mortgage to secure loans.
The current mortgage mechanism is applied by credit institutions according to the provisions of Decree No. 178/1999/ND-CP dated December 29, 1999 on loan guarantees of credit institutions and on the basis of the provisions of the Land Law and the Civil Code.
and other relevant documents. To become collateral at credit institutions to secure loans, real estate must meet the following conditions:
- Be owned and/or used by the party guarantor of the loan in accordance with the provisions of law, demonstrated by the Land Use Rights Certificate and house ownership rights on the land.
- There is no dispute over the ownership or use rights of the guarantor at the time of signing the guarantee contract.
- Real estate can be legally sold to a third party and the land use rights and ownership of constructions on the land can be transferred to the third party.
- The value of the mortgaged property including land use rights and ownership of constructions on the land must be sufficient to secure the loan. The valuation of the mortgaged property is agreed upon by the parties.
In general, after the promulgation of legal documents in the field of mortgage, this activity has increased significantly. Also according to the document "Policy to attract investment in the Vietnamese real estate market", by the end of 2003, the proportion of loans with mortgages of land use rights and real estate had increased 3 times compared to the end of 1998. The proportion of outstanding loans with mortgages of real estate by the end of 2003 accounted for 25% of the total outstanding loans. The quality of credit loans with mortgages of real estate has improved significantly, showing that bad debt decreased from 12.3% at the end of 1998 to 4% at the end of 2004.
The implementation of the real estate mortgage mechanism to secure loans has created motivation for both credit institutions and customers in need of loans. Credit institutions have been able to be more bold in lending capital once it has been mortgaged with valuable real estate. Customers in need of loans also have a basis to convince credit institutions through their proposals. Factors
This has contributed significantly to increasing the total outstanding debt of credit institutions in recent times, including outstanding loans for real estate business.
Table 2.18: Real estate mortgage loans at credit institutions
(Source: State Bank. Unit: %)
2003 | 2004 | 6 months 2005 | |
Mortgage loan delinquency rate | 2.8 | 4.05 | 4.1 |
Real estate mortgage outstanding debt ratio: | 25.1 | 31 | 33 |
- Mortgage by land use rights | 10 | 14 | 14.6 |
- Mortgage by land use rights and attached assets | 15.1 | 17 | 17.4 |
However, due to the newly formed legal framework, there are still many obstacles that need to be further resolved in the coming time, namely:
- In fact, many residential real estates currently do not have sufficient legal ownership documents at the time of transaction, so they cannot be mortgaged. For example, residential real estates of households that have been used and are waiting to be granted land use right certificates and house ownership rights. Real estates in new urban areas such as unfinished houses or apartment buildings are currently often bought and sold right during the project establishment phase, meaning that buyers must pay in stages when the real estate has not been fully formed and therefore cannot have a legal ownership certificate, so mortgage procedures cannot be carried out. Many state-owned enterprises manage a large amount of real estate but do not have sufficient legal ownership and usage documents to be able to mortgage.
- The provisions of the Land Law on dispute settlement, land reclamation... make this activity highly risky. Many disputed plots of land have not been resolved for a long time. There are plots of land that have been mortgaged but because the user does not carry out construction within the permitted time, they may be repossessed...
- The law on property ownership registration has not been issued while there are regulations that mortgaged property must be registered, so this is also an obstacle caused by the lack of uniformity in the legal system.
- For mortgaged real estate, in many specific cases when the borrower fails to make repayments according to the loan contract, the recovery and sale of mortgaged property is also very complicated, sometimes prolonged, causing significant impacts on the operations of credit institutions. In many cases related to land, the court transfers the case to the People's Committees at all levels for settlement according to their authority or there are cases where the Economic Court and the Civil Court issue contradictory judgments in the same case, causing the dispute to drag on.
- The valuation of mortgaged real estate is also an obstacle to mortgage activities. Because real estate prices are difficult to predict, if the valuation is based on market prices, there will be many potential risks for those who execute the mortgage if the real estate cannot be sold at the set price. In the case of real estate valuation according to the State's price framework, the price will be much lower than the market price, thus limiting the amount of capital that customers can borrow.
2.5.3. Obstacles to borrowing from the perspective of households.
Currently, the capital that households use to buy residential real estate mostly comes from their accumulated income in the previous period. Up to now, the borrowing of capital by households from credit institutions to buy houses is still a rare phenomenon in Vietnam. Households in Vietnam often have low official income, so it is difficult for them to prove to credit institutions their ability to repay their debts in the long term. If only considering the official income level according to the current level, there are only very few cases that can prove the source of repayment for the loan to buy residential real estate in a medium or long term period. In today's society, in addition to official income, households may have other unofficial sources of income.
can come from trading jobs, part-time jobs or other incomes of unclear origin... therefore cannot be identified as income to repay home loans. Borrowing means having to pay interest on the principal balance in each period, so if a household's monthly income for repaying home loans is equal to or less than the monthly interest, it means that the household cannot pay off the principal and therefore will not be eligible for a loan. It can be said that the price level of residential real estate is very high compared to the income level of households, which is one of the basic reasons why very few households are eligible to borrow capital from credit institutions to buy residential real estate. Next, because the general living standards of households in Vietnam are currently low, they need to save on general expenses and especially on expenses that are not really urgent. The need for housing as analyzed in the first chapter is not an urgent need such as the need for food, transportation, health care, education... so the income for housing needs is often the remaining amount after spending on more urgent needs, so the income of households for purchasing residential real estate is not really abundant. For many households with low income, there may be no money left to buy residential real estate after spending on their essential needs. In the case that they can have accumulated income for residential real estate, the current common mentality is to try to accumulate enough money in a certain period of time to buy residential real estate themselves, avoiding having to pay interest on loans, which they consider a wasteful expense. Thus, households have to accept cramped living conditions for a long time to have time to accumulate and buy residential real estate with their own money. This consumer psychology of households in our society today is also an important cause of the phenomenon of few loan transactions of households to buy residential real estate.



![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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