Classification of small and medium enterprises in Vietnam by capital size and enterprise type
<0.5 billion 0.5-1.0 billion 1-5 billion
VND VND VND
5-10 billion
VND
Foreign invested enterprises Non-state enterprises
State-owned enterprise
Chart 2.3: Structure of the number of small and medium enterprises in Vietnam by capital size and type of enterprise
If classifying enterprises according to the criterion of average number of employees/year, the General Statistics Office has officially announced the following detailed data:
Table 2.2: Number of Vietnamese SMEs as of December 31, 2005 classified by labor size and enterprise type
Business type
Count | Classification by labor size | |||||
Under 5 people | 5-9 People | 10-49 People | 50- 199 People | 200- 299 People | ||
State-owned enterprise | 2675 | 10 | 32 | 679 | 1507 | 447 |
Foreign enterprises | 103794 | 23036 | 34394 | 37228 | 8254 | 882 |
Collective | 6266 | 679 | 2613 | 2459 | 462 | 53 |
Private | 34357 | 12469 | 10857 | 9708 | 1249 | 74 |
Partnership | 37 | 11 | 3 | 21 | 2 | |
LLC | 51815 | 8385 | 17748 | 20500 | 4671 | 511 |
State-owned joint stock company | 839 | 4 | 21 | 227 | 484 | 103 |
Joint stock company without state capital | 10300 | 1308 | 3152 | 4313 | 1386 | 141 |
Foreign invested enterprise | 2869 | 144 | 206 | 1050 | 1172 | 297 |
Total | 109338 | 23190 | 34632 | 38957 | 10933 | 1626 |
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Characteristics of Activities During the 1000th Anniversary of Thang Long -
Indicators for Evaluating Business Sales Activities

Source: Statistical Yearbook 2006, page 77
Thus, if classified according to the criterion of “average number of employees/year”, the total number of enterprises considered to be small and medium-sized as of December 31, 2005 was 109,338 enterprises, accounting for 96.8%. Large-scale enterprises in terms of number of employees (over 300 employees) only accounted for 3.2% of the total number of enterprises in Vietnam. Among these, the most common are enterprises with a workforce of less than 50 people, accounting for 86% of the total number of small and medium-sized enterprises.
<5 people
50-199 people
5-9 people 10-49 people
200-299 people >300 people
Classification of small and medium enterprises in Vietnam according to
labor scale
10%
1
3%
21%
34%
31%
%
Chart 2.4: Proportion of enterprise types classified by labor size
Although the absolute numbers of small and medium-sized enterprises classified according to the two criteria of capital and number of employees may be different, analyzing the charts on classifying enterprises according to labor size, we also get similar conclusions as above.
Thus, it can be seen that the quantity structure of small and medium enterprises in Vietnam today has 3 main characteristics:
- mainly focus on the non-state economic sector
- mainly have small to very small capital scale (under 1 billion VND)
- mainly using few workers (less than 50 people)
The growth rate of small and medium enterprises is also quite high, on average
The overall business growth rate in the period 2001-2005 was 27.9%, the number of
The number of actual operating businesses increases each year by about 14,000.
Small and medium enterprises mainly operate in the fields of trade and services, which require low investment capital, short business cycles, and can bring high profits. Each year, on average, small and medium enterprises also create jobs for nearly 500,000 workers, accounting for 90% of new workers.
According to statistics on enterprises by region, small and medium enterprises are established and operate in all regions of the country, but are concentrated in large numbers in the Red River Delta, the Southeast region and the Mekong River Delta.
Not only growing strongly in quantity, the contribution of small and medium enterprises to the national economy always accounts for a significant proportion and is constantly increasing. On average, the annual contribution of small and medium enterprises is estimated at 45% of the country's GDP. Small and medium enterprises also create good relationships with large enterprises, creating a production system and distributing products throughout the country.
In addition, policies to support small and medium enterprises have also been promoted, capital support programs, funds to support small and medium enterprises have been established in localities across the country, and programs to support business administration skills, financial management, business accounting, information technology, etc. have been continuously organized. Thanks to that, in addition to the growth in the number of enterprises, small and medium enterprises have also participated more actively in economic activities, contributing to creating a more dynamic business environment and economy in Vietnam.
2.2. Characteristics of small and medium enterprises in Vietnam that affect the inspection and analysis of financial statements
2.2.1. Characteristics of business activities and business management organization in small and medium enterprises in Vietnam
Characteristics of production and business activities and business management organization of an enterprise can be considered through the following issues: capital scale, characteristics of management organization and management personnel.
Regarding the scale of business capital and business characteristics : most enterprises have a fairly low capital scale. According to the survey results (Appendix 1), among the surveyed enterprises, the number of enterprises with charter capital of less than 1 billion VND
accounting for 69.2%, from 1-5 billion VND accounting for 18.5%, the number of enterprises with charter capital from 5-10 billion VND accounting for only 12.3%. However, the charter capital recorded on the business registration and company charter of small and medium enterprises is mainly just a formality. Research on the ratio of actual contributed capital/charter capital of the surveyed enterprises shows that only about 18.5% of enterprises have a ratio of actual contributed capital to business/charter capital reaching over 70%; the number of enterprises with a ratio of contributed capital/charter capital below 50% accounts for 26.1%. This shows that the actual operating capital level in small and medium enterprises is quite low compared to the registered capital level, demonstrating the limitations in the business scale of these enterprises.
Also according to statistics, most small and medium enterprises operate in the trade and service sectors. Small and medium enterprises operate
Activities in the industrial manufacturing sector usually produce only one or a few types of products.
Limitations in capital and financial capacity make it difficult for small and medium enterprises to diversify their investment portfolios to increase capital efficiency and limit financial and business risks. At the same time, it affects the application of financial statement analysis models to enterprises.
Regarding the organization of the management apparatus : as analyzed in the previous part of the thesis, information on the current status of the number of employees in small and medium enterprises in Vietnam can be seen, most of the small and medium enterprises in Vietnam have very few employees, mainly less than 10 people/year. Among the surveyed enterprises, the average number of employees (including employees in management functions) is mainly at 10-49 people/year (accounting for 67.7%), of which most have from 20-30 people. The limitation in the number of employees has a direct impact on the organization of the management apparatus for the production and business activities of the enterprise. In most small and medium enterprises, the organizational apparatus
is arranged relatively simply, mainly according to the online model, according to which, the manager or business owner directly directs most of the activities and functional departments of his business. The number of functional departments and personnel in each department is also very small. Concurrent holding of positions is very common in small and medium enterprises. In addition, the management apparatus is reduced to a minimum to cut business costs.
Furthermore, small and medium enterprises often exist as independent entities, rarely have subsidiaries or dependent accounting units, so the management structure is often simple.
The general management model of small and medium enterprises in Vietnam can be summarized in diagram 2.1:
room
accounting - finance
Room
business
room
human resources
room
administrative
The
other departments
workshops, production and business teams
Director (General Director)
Diagram 2.1: Organizational model of the management apparatus of production and business activities of small and medium enterprises in Vietnam.
Regarding management personnel : in principle, the business management personnel of the enterprise can be separated from the capital owners of the enterprise to be able to build an effective business management and control mechanism. The capital owner (business owner) can hire personnel to manage and use capital. In this way, the enterprise can have a professional business management team, operating the business apparatus well. In other cases, the business owner can concurrently hold the management function. This model meets the requirements of streamlining the apparatus, centralizing power and saving costs. However, the disadvantage is that it cannot take advantage of professional management qualifications. Moreover, many business owners do not have a full understanding of the business field as well as business administration skills, financial management skills, leading to
to the management apparatus of the enterprise not operating well. In addition, conflicts may arise between owners who are also managers and owners who are not directly involved in managing the enterprise.
Most small and medium-sized enterprises in Vietnam organize their human resources in the form of business owners concurrently holding management functions. According to the survey, only 8 out of 65 small and medium-sized enterprises outsource the positions of Director and General Director (accounting for 12.3%), the rest are business owners concurrently holding these positions.
Regarding the quality of human resources management in small and medium enterprises, according to the results of the thesis investigation, most business owners have a university degree (accounting for 67.7%) and are mainly between the ages of 20-49. This data shows that the level of
The level of access to knowledge and dynamism of small and medium-sized business owners is quite positive.
The characteristics in the organization of the business management apparatus, both in terms of organizational model and personnel, mentioned above will greatly affect the analysis of financial statements in the enterprise. The process of analyzing financial statements will encounter difficulties right from the organization and implementation stages, or the difficulties will come from the perception of the leaders.
business leaders due to poor management skills.
2.2.2. Characteristics of financial management and accounting organization of small and medium enterprises in Vietnam
Large enterprises are often organized as limited liability companies or joint stock companies, whereby the owners and investors are only liable to the extent of their capital contribution to the enterprise. For small and medium enterprises, the owners' liability can be limited or unlimited. In cases where the owners are liable for unlimited liability (private enterprises, partnerships), regulations on transferring ownership of assets when contributing capital, regulations on converting corporate debt into personal debt, etc. will require adjustments to financial reporting analysis models.
to adapt to this type of business.
In terms of financial capacity and capital mobilization of small and medium enterprises: small and medium enterprises often have little access to financial markets and capital markets. Forms of capital mobilization of small and medium enterprises are often very limited. Therefore, financial statement analysis related to capital mobilization and use cannot always be applied to small and medium enterprises.
Regarding the organization of the accounting apparatus: most small and medium enterprises in Vietnam organize accounting according to a centralized model. In the case of enterprises with dependent establishments, to simplify the accounting organization and enhance control, usually the
Enterprises will stipulate that affiliated units perform reporting, while accounting work is carried out centrally at the head office. The accounting apparatus of small and medium enterprises usually consists of very few people, each person must perform many different tasks at the same time. The number of accounting employees of a small and medium enterprise is usually less than 5 people (accounting for 75.9%). In many cases, the accounting apparatus of an enterprise has only 1 person, doing the work of an accountant and a cashier (accounting for 13% of the surveyed enterprises). In some other cases, enterprises do not organize accounting personnel but completely outsource the work of bookkeeping and financial reporting (accounting for 17%).
Regarding the qualifications of accounting staff in small and medium enterprises, to reduce salary costs, many small and medium enterprises choose to recruit workers.
accounting staff with college or intermediate degrees (accounting for 43.4% of the total number of accounting staff of surveyed enterprises).
The accounting apparatus of small and medium enterprises in Vietnam, according to the thesis investigation, is often organized according to diagram 2.2:
thd
Fund
kÕ
math part 1
kÕ
math part 2
kÕ
math part 3
kÕ
math part 4
statisticians or reporting units
Chief Accountant
Diagram 2.2: General model of accounting system of Vietnamese SMEs
The organization of accounting apparatus according to different models and the quality of accounting staff are among the main factors that directly and clearly affect the quality of financial reports as well as financial report analysis in small and medium enterprises.
2.3. Current status of checking and analyzing financial reports of small and medium enterprises in Vietnam
2.3.1. Financial reporting system applied to small and medium enterprises in Vietnam
2.3.1.1. Overview of the process of building a financial reporting system forSmall and medium enterprises in Vietnam
In order to serve the purpose of researching and analyzing financial statements in small and medium enterprises in Vietnam, it is necessary to review the process of forming and building a system of regulations on financial statements for small and medium enterprises. Reviewing the development of the accounting system and reporting system of small and medium enterprises gives us a historical view, seeing the development of this reporting system, from which, proposing necessary measures to further improve the process of preparing, reading, checking and analyzing financial statements in small and medium enterprises in Vietnam.
Based on the issued legal documents, it can be said that the accounting regime for small and medium enterprises (including the financial reporting regime) began to be interested and built since 1981, as shown in Decision No. 278/QD-CDKT dated March 10, 1981 promulgating the Accounting Regime for Private Industry and Commerce. Then, in 1988, the Minister of Finance issued Decision No. 229/QD/CDKT dated December 29, 1988, promulgating the Accounting Regime for Individual Economic Units and Private Enterprises. Before the time
At this point, due to the characteristics of economic history, we are mainly interested in building an accounting system and an accounting reporting system for state-owned enterprises.
In 1990, the accounting reporting regime for small and medium-sized enterprises was promulgated in the Accounting Regime for Non-State-Owned Production and Business, according to Decision No. 598/TC/QD-CDKT dated December 8, 1990 of the Minister of Finance.
Non-state enterprises that must implement this reporting regime include: business households of all kinds, small industrial households, private enterprises, private companies, cooperatives, collective business organizations of unions, administrative agencies, etc.



![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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